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  • 1. Sify - the ideal partner for Remote Offshore Infrastructure Management
  • 2. Agenda
    • About Sify
      • Overview & performance
    • Services
      • Vision
      • Capabilities
      • Infrastructure & Tools
    • Robust offshore delivery model
    • Value proposition & differentiators
    • Flexible engagement model
    • Case studies
      • Remote data center management - Large Chemical Corp, USA
      • Remote network monitoring - Global Media Entertainment Co, USA
  • 3. About Sify
    • Largest managed network services provider to corporate India, Sify supports over 1200 corporations
    • Monitors & manages over 60,000 infrastructure devices/instances, servicing clients across India, USA, Europe & the Middle East
    • Leading data center services provider with 2 Level-3 data centers and one Level-4 data center
    • Largest provider of public internet access in India; Sify manages 30,000+ desktops across 3000 locations, supporting over a million subscribers
    • Leader in broadband access for homes
    • Three command centers in India, with offices in the US, UK & Middle East
    • Listed on NASDAQ ( SIFY ), 1900 employees, USD 102.1 M revenues in 2005-06
    Remote Infrastructure Management is central to our operations
  • 4.  
  • 5.  
  • 6. Service: Vision To provide business responsiveness, quality and cost advantages to our customers’ IT operations, through proven best practices in Offshore Remote Infrastructure Management Services
  • 7. Service: Capabilities Network Management Routers, Switches, VoIP devices, Network Links Security Management Firewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools Data Center Management Servers, Databases, Middle Tier Apps, Messaging, Storage Systems Desktop Management Desktops, Laptops, File & Print Servers Process consulting, Audits & Reviews Availability management Asset management, Patch management Problem, change & Configuration management Pro-active monitoring & Incident management Implementation/Migration support ITIL compliant processes, SLA driven engagements
  • 8. Service: Infrastructure
    • Capacities on 4 cable systems on diverse oceanic paths - Trans Atlantic & Trans Pacific
    • 99.99% connectivity available till our international peering points at NY, LA, London & HK
    • Peering arrangements with major network providers
    Customer Global Network GMOC Level 3 Data Centers GMOC- Global Management & Operations Center
    • N + 1 redundancy
    • Secure - Physical & Information level
    • Customizable to client security policies
    Customer Data Center SIFY Cloud 99.99% Uptime MPLS IP VPN
  • 9. Infrastructure: Sify Global Network Flag Redundancy For Reliability Sify Cochin Sify Mumbai Sify Peering in NY Sify Peering In LA Trans Atlantic route Trans Pacific Trans Atlantic Sify Chennai SEAMEWE3 Cable SAFE Cable i2i Cable Sify Peering in UK Sify Peering in HK
  • 10. Service: Tools Control at Your Finger Tips
    • Service price includes cost of tools
    • Flexibility for customization
    • Integration with commercial tools
    • Extensive reporting
      • Real time, Historic, Custom
    • Role based dashboard views
    • Powerful self service functions
    • SIFY IonI – Customer Portal
    • Sify NMS – Remote Monitoring
    • Sify Integrated Service Desk
  • 11. Robust Offshore Delivery Model Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting Incident Management, Service Desk for escalations, knowledge repository Problem mgt, Change mgt, Capacity mgt, Performance mgt 70 – 90 % Offshore ITIL best practices Risk mitigated transition Seamless integration of client processes Ongoing Risk Management Level 2 & 3 Support Level 1 Support Onsite Co-ordination Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support Remote Monitoring
  • 12. Value Proposition MULTI LEVEL ENGAGEMENT VALUE Impact on Business Strategy Process Business
    • Cost reduction savings to 50%
    • Enhanced Customer Satisfaction : Pro-active approach
    • Enhanced Productivity - ITIL Best Practices
    • Reduced Noise Levels - Root Cause Analysis with Six Sigma
    • Business Service Management
    • Business Impact Analysis
  • 14. Flexible Engagement Models
    • Pricing
      • Shared Vs Dedicated
      • Per Device, Per Incident
      • T&M, Fixed Annuity
    • Time
      • Contract period
      • Phased engagement
    • Scope & Scale
    • Contractual
      • BOT
    • Engagement governance structure
  • 15. People
    • Network certifications:
    • System Certifications:
    • Database certifications:
      • OCP, OCA, MCDBA
    • Security certifications:
      • CISSP, CISA, BS7799 auditors
    • Process certifications:
      • ITIL, Six Sigma
    Best of Breed – Best of Exposure
    • Operating System:
      • Windows, Solaris, HP-UX, AIX, Linux
    • Database:
      • MS-SQL, MySQL, Oracle, Sybase, Postgres SQL
    • Messaging: MS-Exchange, Lotus Domino
    • Web / App servers:
      • Weblogic, Websphere, iPlanet, Apache, Tomcat, IIS, Coldfusion
    • Service Tools:
      • Openview,Unicenter, Patrol, Remedy, Magic
  • 16. Clientele
    • No: of Devices/Instances managed – 60,000+
    • No: of Problem tickets annually -1.0 Million +
    • No: of Change tickets annually – 2,500+
    • No: of Voice Calls p.m. (retail) – 150,000
    • No: of Voice Calls p.m. (corporate) – 10,000
    Unmatched among India based service providers 1000+ Corporates in India Over a million subscribers Live, 24x7 services
  • 17. CASE STUDY: Remote data center management Large Chemicals Corp, USA
    • Engagement Objectives
    • Redesign processes and operations procedures in compliance with ITIL practices
    • Perform end-to-end management of two data centers (London & New Jersey) remotely from India
    • Manage over 1500 servers and application instances
    • Support on 24x7x365 basis with stringent SLAs
    • Activities by Sify
    • Server O/S Mgmt
    • Web Server and Citrix Terminal Server management
    • Database ( SQL ) Administration
    • Mail server management
    • Storage and Backup monitoring and mgmt
    • Support for migrations
  • 18.
    • Benefits to the customer
    • Streamlined processes, which are ITIL compliant
    • Integrated view of entire IT infrastructure (not possible hitherto)
    • Measurement of performance of the IT operations made possible for the first time (through various SLA parameters)
    • Single point ownership for complete production support of infrastructure
    • Reduction in operations cost by 40%
    • Staff redeployed for strategic in-house initiatives
    • Visibility into capacity bottlenecks and redundancies
    CASE STUDY: Remote data center management Large Chemicals Corp, USA
  • 19. CASE STUDY: Remote network monitoring Global Media Entertainment Co, USA
    • Activities by Sify
    • Configure devices on Sify NMS for remote monitoring from Chennai
    • 24x7 proactive remote monitoring from Chennai
    • Alerts by email, SMS, voice and through service portal
    • Alert customer staff as well as telcos providing data network services when link is down
    • Extensive reporting
    • Engagement Objectives
    • To provide 24x7x365 proactive monitoring of over 300 network devices
    • Alert designated recipients and facilitate timely remediation
    • Achieve transparent and up to date information on status of network infrastructure
  • 20.
    • Benefits to the customer
    • Provided comprehensive view of the health of the network infrastructure
    • Minimised impact of incidents through early alerts
    • Provided visibility into capacity imbalances, leading to rationalisation of additional investments
    • Problem management to address root causes
    • Enforced change management best practices
    • Improved return on IT investment
    CASE STUDY: Remote network monitoring Global Media Entertainment Co, USA
  • 21.
    • Offshore leveraged model - cost savings around 50 – 60 %
    • Pro-active advisory services provides additional benefits of enhanced productivity and increased ROI
    • Risk mitigated methodology allows for selective off-shoring in a gradual manner
    • Governance structure combines flexibility with control
    Summary Sify… The ideal partner for Offshore Infrastructure Management
  • 22. “ Sify Is Best Suited For Discrete Offshore Remote Management ” Forrester Wave TM : Global Delivery Infrastructure Management
  • 23. Sify Limited (India operations): 2 Floor, TIDEL Park, No 4, Canal Bank Road, Taramani, Chennai 600113, India Thank you. We look forward to working together.