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    • VTN Executive Forum Disaster Recovery & Business Continuity Terry Buchanan, VP Services, CONPUTE November 2 nd , 2006 Partner Smart. ™
    • Purpose & Expectations
      • How to get started in DR/BCP and keep it simple
      • How to evaluate risk for your company
      • Risk mitigation and planning techniques
      • Best practice processes to start planning
      • Plan structure and application
    • Definition
      • Business Continuance (or Continuity) Planning (BCP) involves the processes and procedures organizations put in place to ensure that mission critical functions can continue during and after a disaster.
      • BCP focuses on
        • People (Human Safety),
        • Procedures/Process (How to) and
        • Infrastructure (Facilities & IT) continuance.
    • Getting Started
      • Considering the “What if scenario”
      • Keeping your business running
        • What does that mean for each of you?
        • What does that mean for your staff + co-workers?
      • Do you have a plan to:
        • Stay open?
        • Recover?
        • Rebuild?
        • Do nothing?
    • Best Practice BCP Process
    • Best Practice BCP Process
      • Project Definition
      • Risk Assessment
      • Business Impact Analysis
        • RTO, RPO, Time Critical, Mission Critical
      • BC Management Design
        • Emergency Response and Operations
        • Crisis Communications
        • Coordination with External Agencies
      • Detail and Implementation
      • Awareness and Education
      • Exercise and Adapt
    • Sponsorship
      • Sponsor has to own initiative.
      • Sponsor has to fund initiative.
      • Sponsor is accountable for initiative.
      • Different level of Sponsors.
      • Who are sponsors?
        • President, CEO (Primary)
        • CIO, CAO, CFO (Secondary)
          • Directors and Managers (Tertiary)
    • Best Practice BCP Process
    • Project Planning
      • Sponsor
        • Sets Goals and Charter
      • Project/Program Manager
        • Needs Project Management Experience
        • Manages process/administration/negotiation
      • Steering Committee
        • Senior Management
          • C level, VP, etc.
        • Approves and makes decisions
        • Manages budget
      • Project Team
        • Business Unit representatives
          • Managers, Senior staff, Subject Matter Experts
        • Primary knowledge base
    • Best Practice BCP Process
    • Risk Assessment
    • Risk Assessment
    • Risk Assessment
      • Threats are the cause
        • Nature – Flood (Peterborough), Hurricane (Katrina/Louisiana), Ice Storm (Ottawa)
        • Political – Terrorist Attacks (9-11-01), Unions
        • Engineered – Viruses (Blaster)
        • Infrastructure – Power Outage (Ontario)
        • Pandemics – Virus (SARS)
      • Vulnerability
        • Probability
        • Severity
    • Risk Assessment
      • Risks relate to impact
        • Function disruption to one or many
        • Elapsed Time
        • Reach
      • Controls
        • Deterrent
        • Mitigates
        • Reduces
    • Risk Assessment Analysis
        • Develop worst case scenarios
          • Develop realistic scenarios
        • Controllable versus uncontrollable
        • Identify how risks necessary for conducting business operations and communication are impacted
        • Identify how threats and risks impact human safety and revenue generation
        • Preventive controls (security & redundancy)
        • Reactive controls (failing to or restarting operations at a designated location)
    • Risk Template
    • Application Impact
    • Ten Worst Mistakes IT Staff Make
      • Connecting systems to the Internet before hardening them
      • Connecting systems to the Internet with default passwords (wireless issues)
      • Failing to update systems when vulnerabilities are found
      • Using telnet or other unencrypted protocols for network management
      • Giving network access over the phone/without authentication
      • Failing to maintain backups according to legislated archiving
      • Running misconfigured, unvalidated, security tools (hacker software, I/10)
      • Failing to implement or update antivirus software
      • Allowing untrained, uncertified users to take responsibility for securing important systems (accidental use of vendor bias / training)
      • Failing to train users on what constitutes a security problem
      • Source: RCMP Technical Security Branch, 2002
    • Best Practice BCP Process
    • Business Impact Analysis
      • Exposure to loss over time
        • Direct versus Indirect
        • Cost to recover
        • Cost to avoid recovery
      • Business Process interdependencies
        • Workflow
      • Legal and Regulatory
    • Recovery Objectives
    • Business Impact Analysis
      • Recovery Point Objective (RPO)
        • The point in time your company’s data is replicated or stored off-site
        • Doesn’t mean data is not corrupt or synchronized
        • The frequency of initiating a RPO determines YOUR risk or data loss potential
      • Recovery Time Objective (RTO)
        • How long can you wait for certain functions to be restored?
        • Tie in RTO to manual process
    • DR SLA 101 for IT
    • Risk Mitigation No BCP
    • Risk Mitigation With BCP
    • Legal
      • Bill C-471, C-387
        • EI Wait period can be waived in Disaster Region
      • Bill C-6 “PIPEDA”
        • Personal Information Protection and Electronic Documents Act
      • Bill C-145 “Westray”
        • law to hold corporations, their directors and executives criminally accountable for the health and safety of workers
    • Vital Records Management
      • Legal
        • Audits, Financials, Intellectual Property, Privacy
      • Duplication
        • Electronic, Hard Copy
      • Off-Site Storage
        • Access, security, maintenance
    • Best Practice BCP Process
    • ITIL Definition
      • BCP is part of ITIL (IT Infrastructure Library) framework
      • Continuity management involves the following basic steps:
        • Prioritizing the businesses to be recovered by conducting a Business Impact Analysis (BIA).
        • Performing a Risk Assessment (aka Risk Analysis) for each of the IT Services to identify the assets, threats, vulnerabilities and countermeasures for each service.
        • Evaluating the options for recovery.
        • Producing the Contingency Plan.
        • Testing, reviewing, and revising the plan on a regular basis.
    • BCM Design
      • How will you avoid recovery?
      • How will you recover?
      • How will you manage recovery?
      • Defined by RA and BIA
        • Interdependencies
      • Relates to RTO & RPO
    • Planning Strategies
      • Perform a Business Impact Analysis (BIA).
        • Determine risk and cost of downtime by critical application or function.
      • Create a Business Continuity Plan (BCP).
        • Create a Disaster Recovery Plan (DRP).
        • Create a Business Recovery Plan.
        • Create a Business Resumption Plan.
        • Create a Contingency Plan.
      • Execute the Plans.
      • Test and adapt the plans regularly.
    • Technology
      • BC and DR Planning Software assist tools
      • iSCSI – low cost network data transport
        • Vendor Support (Microsoft, Novell, HDS, EMC, SUN, STK, McData, CISCO, etc.)
        • Drivers + Initiators, NICs, TOE
      • FAS – data replication/compression
        • Protocols: FC, FCIP, IFCP, iSCSI, TCP/IP, DWDM
        • Data Networks: FAS, SAN, NAS
      • Data Recovery
        • Tape Backup
        • Archiving
        • Database log synchronization
    • Data Replication
    • Emergency Response
      • SC becomes Critical Management Team
        • Escalation & Notification
        • Disaster declaration
        • Emergency Operations Centre (EOC)
      • Life Safety
        • Evacuation
        • Fire, Police, Medical
      • Security
        • Property and news media
    • Crisis Communication
      • Respond
        • Emergency Response Team
        • Contact lists (up to date)
      • Recover Operations
        • Departmental Recovery Teams
        • Damage Assessment Team
      • Restoration
        • Clean Up
        • Insurance, rebuild, fail back
    • Communicate with EXT Agencies
      • Plans to deal with local emergency services
      • Plans to deal with media
      • Plans to deal with volunteers
      • Contact Lists
        • Call them before they call you
        • Lists for internal response teams
        • Lists for restoration companies
        • Lists for short/long term staffing
    • Best Practice BCP Process
    • Detail & Implement
      • Plan is now a program
        • BCP is part of business culture
      • Implement controls
        • Vital Records replication and storage
        • Information Technology
        • Physical Security
        • Clean Desk Policies
      • Test controls with scenarios
    • Controls Information Technology
      • Data Availability
      • Clustering & Load Balancing
      • Data Replication – Synch vs. Asynch
      • Data Compression
      • Off Site Storage – Tapes, CD/DVD, WORM
      • Data Recovery – Tape Backup
      • Intrusion Prevention/Detection
      • Anti-Virus, Anti-Spam, Firewalls
      • IP Surveillance
    • Strategy Focus
      • Embrace BCP as part of your culture
        • Be prepared
        • Educate and promote sponsorship
      • Human Safety
        • Security: Physical, records, IT Network
        • Emergency Response
      • Maintain business infrastructure
        • Mission Critical Operations
        • Support Operations
      • Self Insurance as a strategy
        • Reactive effort is not protection, it’s wasteful and costly
      • Public Perception
      • Privacy & Legislation
      • Compliance Legislation
    • Plan Structure
      • Cheat sheet with numbers on a business card sized doc.
      • Speed kills
        • Outside help to identify risks and costs saves time
      • One person owns editing on plan documents
      • Get a partner to review it and or test it with you
      • Keep main document short (no more than 4 pages)
        • Write the document yourself (you’ll understand it better)
        • Have backups to subject matter experts write content
        • Appendices for workflow functions owned by departments
        • Assume you will only have 50% of your staff to manage plan
        • Assume whomever uses plan knows something about your business and or applications
        • Assume you are on your own
    • Best Practice BCP Process
    • Application of the Plan
      • Exercise the Controls
      • Exercise different scenarios
      • Exercise by cross training
      • Communicate results
      • Update documentation
      • Audit requirements
      • Develop New Hire training
      • Develop general training
    • Resources
      • http:// www.drii.org Disaster Recovery International
      • http:// www.dri.ca DRI Canada
      • http:// www.drj.com Disaster Recovery Journal
      • http:// www.redcorss.ca Red Cross
      • http:// www.fema.gov Federal Emergency Management Agency
      • http:// www.overt.ca Ontario Volunteer Emergency Response Team
      • http:// www.ocipep.gc.ca Public Safety and Emergency Preparedness Canada
      • http:// www.drie.org Disaster Recovery Information Exchange
      • http:// continuitycentral.com/itdr.htm Continuity Central
    • Are you prepared?
    • Questions? Thank You!
    • Partner Smart. ™