Version 2 and Version 3 main differencesDocument Transcript
ITIL version 2 or ITIL version 3?
One question every organization will face when signing up for ITIL training is, “which version of
ITIL?” ... Version 2 or version 3?
There is no simple answer as to whether an organization should start adopting ITIL v3 guidance,
but HP offers the following points for your consideration:
If you have previously dismissed ITIL as irrelevant or not appropriate for your organization,
evaluate ITIL v3 to ascertain if there are now benefits in applying the guidance
If you have just begun using ITIL v2, this would be a good time to pause and examine what
interested you about ITIL to begin with and consider whether it makes sense to refocus using
ITIL v3 before expending any further effort
If you are well into your ITIL v2 based initiatives, continue with these plans to their logical
conclusion within the current phase of your process improvement program. Upon completion,
examine ITIL v3's Service Strategy and Continual Service Improvement guidance for
opportunities to achieve better business-IT integration of the improvements you have already
If you have already completed a service improvement program based upon ITIL v2, apply the
principles of Continual Service Improvement to identify further improvement opportunities that
may exist, using ITIL v3 as the baseline
Version 2 and Version 3 main differences
ITIL v2 focuses heavily on maintaining services once they have been put into production.
Managing changes to existing configurations items, and keeping the infrastructure stable with
good processes at the Service Desk is a major emphasis in version 2.
ITIL v3 contains everything in v2, but additionally focuses on pre-production activities, like
design and strategy. ITIL v3 contains information for supporting the development of NEW
services. Best practices for aligning with Project management when developing IT-related
projects is found in version 3, but not (or very little) in version 2.
When to go with ITIL Version 2 vs Version 3 Foundation training
The ITIL Foundations v3 course is 50% pre-production and 50% post-production activities.
Because there are 25 processes in ITIL v3, the depth of coverage per process is less, but the
breadth of coverage is more. If your organization wants breadth vs depth, they should go with
The ITIL Foundations v2 course is 20% pre-productions and 80% post-production material.
There are just 10 processes in ITIL v2, so more time is spent within each process. If your
organization desires more depth of coverage, especially with post-production processes
(Incident, Problem, Change, Configuration, and Release), and is OK with less breadth, especially
with pre-production processes (service strategy and service design processes), then you should
consider starting with v2 training.
• What areas of IT Management are of most interest to your organization?
o Change and Configuration management?
o Service Desk and Problem management?
o Service Level management and managing customer expectations
o Service Design and Service Strategy
If there is interest in all four, then ITIL v3 is most likely the best choice. If the interest is
primarily in the first two, then ITIL v2 is most likely the best choice.
For IT organizations with processes currently based on ITIL v2, your organization may want the
IT staff trained on the ITIL version consistent with the process definition. In this case, HP
recommends training on ITILv2 in order to be consistent with process definition.
If a majority of an IT organization has already been trained on ITIL v2, and additional staff need
ITIL training, then keeping the level of ITIL consistent within the organization and going with
ITIL v2 would be more appropriate.
It will take time for the ITILv3 information to disseminate. Currently, the majority of people in
the IT industry are well versed on ITILv2, and most IT processes in the industry are based on
ITILv2. It will take time for organizations to ramp up on ITILv3 and for processes to built based
on ITIL v3.
Though the differences between ITILv2 and ITILv3 are not major, they are significant enough to
cause unnecessary confusion. If half an IT organization were v2 trained and the other half were
v3 trained, potential misunderstandings could occur. Or, if an IT staff was asked to maintain
ITIL v2 based processes, but their training was based on ITIL v3, certain things may not make
sense. The V3 Bridging course (http://www.hp.com/education/courses/he785s.html )is always
available to help bring people who were initially trained on v2 up on v3 knowledge when
Making the right decision is one with which HPE can assist.
For more information, feel free to contact your HP Education representative, call our customer
information number at 1-800-HP-CLASS, or visit
http://www.hp.com/education/sections/itsm.html which contains much more information
including a detailed FAQ on ITIL v3 Training questions.
Feel free to visit the official OGC/APMG ITIL Refresh Website at http://www.best-