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Training Provider Accreditation
 

Training Provider Accreditation

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    Training Provider Accreditation Training Provider Accreditation Document Transcript

    • INFORMATION SYSTEMS EXAMINATIONS BOARD Training Provider Accreditation (For all ISEB Qualifications with the exception of BSD) Guidance for Training Providers Version 1.2 February 2006 Copyright © The British Computer Society 2006
    • Information Systems Examination Board Training Provider Accreditation Guidance for Training Providers Contents Training Provider Accreditation ...................................................................................................1 (For all ISEB Qualifications with the exception of BSD)...............................................................1 Guidance for Training Providers..................................................................................................1 Why ISEB Accredits Training Providers...................................................................................4 Why Training Providers should seek Accreditation...................................................................4 What ISEB requires for Accreditation.......................................................................................4 The Accreditation Process.......................................................................................................5 Stage One: The Organisation...............................................................................................5 Stage Two: The Course........................................................................................................5 What Happens Next.................................................................................................................6 Withdrawal of Accreditation......................................................................................................6 Re-Accreditation.......................................................................................................................7 Fees.........................................................................................................................................7 Staffing of Accredited Courses.................................................................................................7 Course Director....................................................................................................................7 1st Course Tutor...................................................................................................................7 2nd Course Tutor..................................................................................................................8 Backup Tutor........................................................................................................................8 Course Administrator............................................................................................................8 Minimum Requirements........................................................................................................8 Other Issues.............................................................................................................................8 Page 2 Version 1.2 February 2006 Copyright © The British Computer Society 2006
    • Advertising and Promotion....................................................................................................8 Distance Learning.................................................................................................................9 Licensing of Accredited Course Materials to a Third Party....................................................9 Non accredited Training Providers........................................................................................9 Appeals................................................................................................................................9 Audits.......................................................................................................................................9 Arrangements for Audit Visits...............................................................................................9 Purpose and Content of Audits...........................................................................................10 Outcomes...........................................................................................................................10 Page 3 Version 1.2 February 2006 Copyright © The British Computer Society 2006
    • Why ISEB Accredits Training Providers The aim of the Information Systems Examination Board (ISEB) is to raise the standard of competence and performance of those working in IT. It does this by offering a range of relevant industry recognised qualifications. ISEB does not itself provide training to candidates preparing for its qualifications but, through the accreditation process, it does recognise and promote those training organisations which demonstrate the ability to teach the appropriate syllabus using competent tutors and good materials in an appropriate learning environment. Why Training Providers should seek Accreditation Accreditation by ISEB provides an authoritative and independent assurance of the quality and relevance of Training Providers’ accredited courses. In addition, accredited Training Providers: • Can use the ISEB and BCS logos in their promotional material; • Can offer certain ISEB examinations on their own premises and at times of their choosing; • Have access to sample examination papers; • Are invited to attend ISEB accredited Training Provider events where they can learn about ISEB plans for future developments and influence the direction that ISEB takes; • Work in partnership with ISEB administration to provide a seamless service to candidates and their employers. What ISEB requires for Accreditation In order to accredit a Training Provider, ISEB needs to ensure that: 1. The training organisation has the capability to offer the proposed training courses in terms of organisation, physical resources, administration, tutors, finance and marketing; 2. Sufficient guidance is available to candidates and their employers, before enrolment, on what level of prior knowledge and experience is expected for each course; 3. Candidate numbers are matched to the resources available; 4. Candidate feedback is actively sought and acted upon. And for each accredited course that: 5. Any ISEB qualification-specific requirements are adhered to; 6. Tutors are appropriately qualified, are skilled in teaching, have knowledge and experience of the subject area, are familiar with the syllabus and keep themselves up to date in line with changes to the syllabus; 7. There is adequate coverage of the syllabus, with a mix of lectures, practical work and revision appropriate to the level and subject area of the qualification; 8. Materials (including presentations, candidate handouts, course tutor notes, exercises and case studies) are of good quality, relevant to the syllabus, and are kept up to date in line with changes to the syllabus. Page 4 Version 1.2 February 2006 Copyright © The British Computer Society 2006
    • The Accreditation Process ISEB Accreditation is a two Stage process. Although both Stages can be undertaken at the same time, if the Training Provider so wishes, this is not recommended. Flowcharts of the process are available on the ISEB web site (www.iseb.org.uk). As well as reading this general guidance material, Training Providers should also consult the Qualification Areas section of the ISEB web site for additional qualification-specific guidance. Elements of the application may be based on published documentation and other existing material, however, it is important that such items should not be used as substitutes for proper consideration of all aspects of the course of study to be provided. Stage One: The Organisation A Stage One submission is required from Training Providers not previously accredited by ISEB and from previously accredited Training Providers who have let their accreditation lapse by more than six months. It may also be required from previously accredited Training Providers who have undergone significant organisational changes since their last accreditation or re- accreditation, have been given an adverse audit report, have been the subject of complaints to ISEB, or have not offered any accredited courses for more than six months. The ISEB Accreditation Manager can advise in these situations. Otherwise, currently accredited Training Providers (for any qualification) can proceed directly to Stage Two. The Stage One submission is made using the ISEB Stage One Accreditation Form which can be downloaded from the ISEB web site (www.iseb.org.uk). It should be completed and sent in triplicate, together with the accompanying documentation requested and the accreditation fee to ISEB. ISEB will endeavour to respond, in writing, four weeks after receipt and either: • Approve to proceed to Stage Two; • Ask for additional information; • Reject the application (with reasons and guidance on what to do next). Stage Two: The Course A Stage Two submission is required for each course for which accreditation is sought and must be submitted within six months of being advised by ISEB to proceed to Stage Two. If the application is not received within this timeframe, the applicant will be requested to re-submit Stage One and pay a second accreditation fee. Stage Two must consist of all course materials used to deliver the training including: Course Materials* Course Tutor/Student Notes* Presentation Slides* In Course Assessments/Assignments Exercises Practice Examinations Case Studies Any other relevant information *Mandatory Page 5 Version 1.2 February 2006 Copyright © The British Computer Society 2006
    • Stage Two submissions are made using the ISEB Stage Two Accreditation Form (www.iseb.org.uk), together with a Course Timetable Form (www.iseb.org.uk) and a Course Tutor Form (www.iseb.org.uk) for each new Course Tutor. Please note that Course Tutor Forms are also required for backup tutors and for Course Directors who act as tutors or backup tutors but are not required for tutors that have already been approved to deliver courses for the same qualification via another accredited Training Provider. All forms can all be downloaded from the ISEB web site. Three copies of the full set of completed documentation, one of which should be on CD-ROM, should be sent to ISEB. The standard process is based on an assessment of the submission by the ISEB reviewers and subsequent communication with the Training Provider by e-mail or letter within six weeks after date of receipt. The possible decisions of the reviewers, which will be notified in writing, are: • Unconditional approval for 3 years; • Approval with conditions, which must be met within a specified time period; • Rejection (with reasons and guidance on what to do next). What Happens Next ISEB monitors the performance of accredited Training Providers by means of audit visits to courses in progress and review of their examination pass rates against the average for the qualification. Further information about audits visits is given in the section on Audits. Accredited Training Providers must notify ISEB of any significant changes to the organisation or the course and, in particular, changes to timetable or method of delivery, major updates (>10%) to training materials and appointment of new Course Directors or tutors (including backup tutors). For new tutors a completed Course Tutor Form must be submitted to the ISEB Accreditation Team with the appropriate fee and approval given by ISEB prior to them delivering the course. It will take approximately two weeks for the Training Provider to be notified on the decision. Course Tutor Forms are not required for tutors that have already been approved to deliver courses for the same qualification via another accredited Training Provider. In these cases the Course Director is required to write to ISEB requesting that the applicant be added to their list of approved tutors and approval must be obtained from ISEB prior to them delivering the course. Again, there is an additional fee for this service. It will take approximately one week for the Training Provider to be notified of the decision. When a new syllabus is published, accredited Training Providers are given six months to bring their courses in line. Within this period they must update their course materials and submit them to ISEB for approval. In this case ISEB does not charge for approval of the revised material. Withdrawal of Accreditation ISEB reserves the right to withdraw accreditation from a Training Provider in any of the following circumstances: • Information provided to ISEB is found to be significantly incorrect; • Accreditation conditions are not met within the specified time period; • Pass rates in three consecutive examinations for candidates who have undertaken an accredited course with the Training Provider are significantly below the average pass rate for public examinations; • Significant changes to the organisation or to the course are not notified to ISEB; • Audit visits are not facilitated; • Conditions arising from audit visits are not met within the specified time period; Page 6 Version 1.2 February 2006 Copyright © The British Computer Society 2006
    • • Serious complaints about the course are made to ISEB by candidates or their employers; • Misleading claims about the accreditation status of any course are made; • Clear evidence is received that accredited materials are in breach of copyright; • ISEB invoices are not paid within the specified period; • The course is no longer offered. Re-Accreditation Towards the end of the accreditation period, the ISEB Accreditation Manager reviews the performance of the accredited Training Provider and requests the Training Provider to supply current versions of the timetable and staffing lists and to confirm that the materials being used are not substantially different to those most recently approved by ISEB. The Accreditation Manager may then either offer re-accreditation for a further three year period or may wish to arrange a visit to the Training Provider before making a decision on re-accreditation. Fees Fees are payable for accreditation, re-accreditation, approval of Course Tutors, approval of revised course materials and additional audit visits. Current levels of fees are published on the ISEB web site (www.iseb.org.uk). All fees are non-refundable. Staffing of Accredited Courses ISEB uses the following terminology for the roles played by those involved in delivering accredited training. It is acceptable for the same person to perform more than one role. Course Director This is the person with overall responsibility for the content of the course and the necessary authority to remedy any deficiencies in the course, the tutors, the facilities made available for examination (where held on Training Provider premises), or any aspect of the administration surrounding the candidates, the course or the examination. The Course Director is responsible for ensuring that all Course Tutors have been approved by ISEB and also vouches for the accuracy of the information provided on the Course Tutor Forms. The Course Director should be employed by the Training Provider (although exceptions will be considered) and must be contactable within a reasonably short period in case of major issues arising. 1st Course Tutor The 1st Course Tutor: • Is responsible for delivering all or part of the course, ensuring that sessions conform to the ISEB syllabus; • Has the required level of practical experience in IT (where appropriate) and the syllabus areas of the qualification and has a demonstrable knowledge in the qualification area; • Holds the certificate in the ISEB qualification (or obtains it within 12 months of qualification being launched if a new qualification); • Has a suitable amount of previous training experience OR has taken a ‘train the trainer’ course and can demonstrate an ability to deliver training; • Delivers at least 30% of the course material. Page 7 Version 1.2 February 2006 Copyright © The British Computer Society 2006
    • 2nd Course Tutor The 2nd Course Tutor: • Holds the certificate in the ISEB qualification (or obtains it within 12 months of the qualification being launched if a new qualification); • Helps deliver the course material observed by the 1st Course Tutor; • Has a suitable mix of practical skills in IT (where appropriate) and in the qualification area; • Has a suitable amount of previous training experience OR can demonstrate an ability to deliver training OR has taken a ‘train the trainer’ course. A tutor may be designated as a 2nd Course Tutor if he or she currently lacks either training or subject area experience and is expected to gain the missing experience. If a Course Tutor lacks training experience and is approved as a 2nd Course Tutor, the Course Director can submit a request for an upgrade to 1st Course Tutor status along with proof of the gained experience (normally a minimum of shadowing a 1st Course Tutor on four courses. Backup Tutor A backup tutor is someone who is approved as a 1st Course Tutor who is used as a backup in case of illness etc. Some organisations may use backup tutors who have been approved to deliver courses for the same qualification via another accredited Training Provider. In such cases it is not necessary to complete a Course Tutor Form for the backup tutor but the ISEB Accreditation Manager must be notified and approval given. There is an additional fee for this service. Course Administrator The Course Administrator deals with course administration for both candidates and Course Tutors and is the main point of contact for ISEB on routine administrative matters. The Training Provider must ensure there is cover for the Course Administrator in cases of both planned and unplanned absence. Minimum Requirements As a minimum, the Training Provider must identify: the Course Director, two 1st Course Tutors (one of whom may be a backup tutor) and the Course Administrator. A 1st Course Tutor must be present at all times during the course. Some ISEB qualifications have additional requirements in this area. The specific requirements for each qualification are given in the Qualifications Areas section of the ISEB web site and should be consulted before applying for accreditation. Other Issues Advertising and Promotion Training Providers must not advertise their intention to seek ISEB accreditation for a course. However, once a Stage One submission has been made, Training Providers may say that ‘Accreditation for the ISEB [name of qualification] has been applied for.’ Page 8 Version 1.2 February 2006 Copyright © The British Computer Society 2006
    • Distance Learning ISEB welcomes submissions from Training Providers seeking accreditation for distance learning courses leading to certain ISEB qualifications. Please see the document ‘Guidelines for Distance Learning Courses’ (www.iseb.org.uk) for additional information to assist with the accreditation application. Licensing of Accredited Course Materials to a Third Party Accredited Training Providers may license third parties to use their accredited course materials. Use of accredited material does not, of itself, amount to accreditation and such third parties are not authorised to make any statements suggesting any level of approval by ISEB or be entitled to use ISEB logos unless they themselves become accredited. If an organisation seeking accreditation uses another accredited Training Provider’s course material it may, instead of including the course material in their Stage Two submission, provide a letter of authorisation and a copy of the licensing agreement from the accredited Training Provider to say that the material is used with their permission. Training Providers who do license their materials to third parties must advise them that the licensing of course materials does not entitle the licensee to state that they are accredited and must make it clear that they are not permitted to use the ISEB logos or state that they are accredited to deliver the ISEB training. ISEB will not become involved in disputes between Training Providers but will withdraw accreditation if it receives clear evidence that accredited material breaches another party’s copyright. This includes the situation where third party material continues to be used after the licence to use it has lapsed or been withdrawn. Non accredited Training Providers ISEB will act vigorously against non accredited Training Providers that make statements implying their courses are accredited by ISEB or use the ISEB logos to imply that accreditation has been awarded. This action will also extend to accredited Training Providers making statements implying that any of their other non accredited courses are accredited by ISEB. Indeed such statements would be grounds for ISEB withdrawing all accreditation from the Training Provider. There are some organisations that arrange and promote training courses but do not deliver the training themselves. Providing that such an organisation uses an accredited Training Provider and an approved tutor to deliver a course for which they are accredited, they may state: ‘This course is presented on behalf of [non accredited organisation] by [name of accredited Training Provider] who is an ISEB Accredited Training Provider’. Please note that ISEB will only deal with the accredited Training Provider, not the promoter. Appeals Appeals against accreditation decisions must be made in writing to the Director of Qualification Products at The British Computer Society clearly stating the grounds for the appeal. The Director will take into account all available evidence in judging the appeal and will notify his decision to the Training Provider in writing. The Director’s decision is final. Audits Arrangements for Audit Visits Training Providers should expect to receive at least one audit visit during a three year accreditation period. Additional audit visits may be scheduled when ISEB has concerns about a course and a fee will be charged for such visits. Page 9 Version 1.2 February 2006 Copyright © The British Computer Society 2006
    • Audit visits are made to courses in progress and may be arranged at short notice or without notice. For short notice visits, the Training Provider will be contacted by the ISEB Accreditation Manager or the auditor on the day before the visit. All auditors carry letters of identification from ISEB. Purpose and Content of Audits The purpose of audit visits is to ensure that Training Providers are operating in accordance with the information supplied to ISEB and are meeting ISEB’s accreditation requirements. During a visit the auditor will wish to attend one or more sessions, talk to the tutor(s) and candidates at a convenient time, inspect the facilities and, if possible, see some completed candidate feedback forms. Outcomes Following an audit visit, ISEB will issue a report to the Training Provider giving the auditor’s assessment and comments upon the sessions attended, the accommodation and facilities, and the candidates’ views and feedback. The auditor will also comment on any deviations noted between the actual course as inspected and the information provided to ISEB. The possible outcomes of an audit are: • Unconditional approval; • Approval with conditions, which must be met within a specified time period; • Suspension until specified conditions are met. Page 10 Version 1.2 February 2006 Copyright © The British Computer Society 2006
    • EXAMINATIONS Sample examination papers: Most ISEB Certificates have sample papers available to purchase for both candidates and Training Providers. Check the ISEB web pages for availability, if not accessible on the web then please contact the relevant Examinations Officer directly. All papers remain the copyright of ISEB and Training Providers may only use sample papers for ISEB accredited courses. ISEB examination papers: There are various ways, specific to each subject area, for setting exam dates: (i) pre-set exam dates at Training Provider venues (ii) pre-set exam dates at ISEB venues or (iii) negotiated dates between ISEB and each Training Provider. Please check the syllabus and qualification framework document on the web for the applicable method. In the case of (iii) Training Providers must request a written examination, using the relevant form at least four weeks in advance of the proposed examination (six weeks for overseas examinations), allowing ISEB enough time to arrange for an invigilator. The examination papers will be sent to independent ISEB invigilators (except for Project Management & PPSO examinations) approximately one week prior to the examination date. It is the responsibility of the invigilators to ensure that the papers are kept secure until the time of the examination and to follow any instructions issued with the papers. All papers remain the copyright of ISEB. Copying them is not permitted and all prints of the paper must be returned to ISEB after the examination has taken place. Exceptions to this rule apply in the case of Project Management and PPSO where they must be returned after initial marking has taken place and, for Business Systems Development where the IPR of the papers remain with the Examination Provider. Candidate Registration: It is the responsibility of Training Providers to ensure that all Candidate Registration Forms are submitted to the relevant Examination Officer at least three to four weeks in advance of the examination date. Specific deadlines must be checked with the ISEB Examinations Officer. Oral Examinations: ISEB will normally make arrangements directly with candidates for their attendance at oral examination. If Training Providers wish for a number of candidates to be examined at their premises, then this can usually be arranged between the Training Provider and ISEB for a minimum of five candidates. In this case, the Training Provider will be expected to find and pay for a suitable examination room and are liable for expenses thereby incurred by the examiners/invigilators. The Examination: Most ISEB examinations are overseen by invigilators arranged by ISEB. This is not the case for Project Management, Programme and Project Support Office and Business Systems Development where specific guidance is provided by each of these by ISEB. For all other ISEB examinations the invigilator will have been given a Candidate List – all candidate names and numbers must be entered onto this list for later matching with Candidate Registration Forms. Training Providers should ensure that the examination room itself is clean, quiet and of a comfortable temperature and that there is easy access to toilets. Ideally candidates should sit at least 1.25 metres apart and all candidates should be facing in the same direction towards the invigilator. Page 11 Version 1.2 February 2006 Copyright © The British Computer Society 2006
    • Marking of Examination Papers: In most cases ISEB examiners are responsible for the marking of all ISEB examinations. The exceptions to this are Project Management, Programme and Project Support Office and Business Systems Development qualifications where Training Providers undertake the initial marking and ISEB undertake a review, moderating marks where appropriate to ensure a common standard of marking. In the case of multiple-choice examinations, papers are passed through an optical mark reader. All other ISEB written examination papers are marked by two ISEB examiners. Examination Results and Certificates: The candidates for written examinations will be notified of their results approximately eight to twelve weeks after the date of the examination. Multiple-choice examination results will be available no later than three weeks after the examination date. Oral examination results will be notified to candidates approximately two weeks after examination date. Certificates will be issued either at the same time of the result being communicated or at latest within eight weeks of the result notification being sent. Training Providers will also receive a copy of the results of their candidates, unless ISEB are specifically requested not to do so by the candidate. Invoicing: ISEB will normally raise all invoices at point of registration. A minimum examination fee will be charged for examinations that have been held for fewer than five candidates. This is to ensure that ISEB covers the administration and invigilation costs involved in setting up an examination date. All invoices should be paid within 30 days. If an invoice remains outstanding after 90 days, the account will be placed on stop and the Training Provider will not be able to book examinations or receive any services from ISEB until the overdue account has been paid in full. Overseas Examinations: From time to time, Training Providers enquire whether ISEB examinations can be held overseas. Training Providers should give the appropriate ISEB Exam Officers as much notice as possible and every effort will be made to ensure that examination provision requirements are met. Please bear in mind that it sometimes takes a little longer for ISEB to arrange for suitable invigilators. GENERAL Please also refer to ISEB Candidate Guidance, which covers amongst other items, appeals and fair access and assessment procedures. Feedback to ISEB: Feedback forms for both candidates and Training Providers are available on the ISEB web-site. ISEB welcomes all feedback regarding the published syllabus, appropriateness of assessment of candidates, invigilation and the administration mechanisms designed to support the process of running examinations. Prometric: ISEB is now able to offer a number of Foundation level multiple-choice style examinations on-line. Any Training Provider interested in being able to offer candidates this option (which gives instant result feedback) should notify the ISEB Accreditation Manager accordingly. Please refer to the ISEB web pages for an update as to the availability of this facility. Page 12 Version 1.2 February 2006 Copyright © The British Computer Society 2006
    • ISEB CONTACT DETAILS Qualification Contact Name Phone Number Email BMS Wendy Armstrong 01793 417426 wendy.armstrong@hq.bcs.org.uk BSD Claire Bassett 01793 417480 claire.bassett@hq.bcs.org.uk Data Protection Theresa Gordon 01793 417418 theresa.gordon@hq.bcs.org.uk Information Security Chris Broad Drake 01793 417659 chris.broad-drake@hq.bcs.org.uk IS Consultancy Chris Broad Drake 01793 417659 chris.broad-drake@hq.bcs.org.uk IT Law Claire Bassett 01793 417480 claire.bassett@hq.bcs.org.uk ITSM Foundation Carrie McColl 01793 417419 carrie.mccoll@hq.bcs.org.uk ITSM Managers Kelly Hudson 01793 417578 kelly.hudson@hq.bcs.org.uk ITSM Practitioner Wendy Armstrong 01793 417426 wendy.armstrong@hq.bcs.org.uk ITIL Infrastructure Kelly Hudson 01793 417578 kelly.hudson@hq.bcs.org.uk IT Architecture Claire Bassett 01793 417480 claire.bassett@hq.bcs.org.uk PPSO Chris Broad Drake 01793 417659 chris.broad-drake@hq.bcs.org.uk Project Management Theresa Gordon 01793 417418 theresa.gordon@hq.bcs.org.uk Software Testing Katrina Holder 01793 417459 katrina.holder@hq.bcs.org.uk Freedom of Information Theresa Gordon 01793 417418 theresa.gordon@hq.bcs.org.uk Applications Management Carrie McColl 01793 417419 carrie.mccoll@hq.bcs.org.uk Exams Manager (ITIL) Ally Lewington 01793 417435 alison.lewington@hq.bcs.org.uk Exams Assistant (ITIL) Maria Cresswell 01793 417703 maria.cresswell@hq.bcs.org.uk Accreditation Manager Rachael Kavanagh 01793 417508 rachael.kavanagh@hq.bcs.org.uk Accreditation Officer Lee Jolley 01793 417586 lee.jolley@hq.bcs.org.uk Quality Manager Sarah Dyer 01793 417458 sarah.dyer@hq.bcs.org.uk Exams Manager (Non ITIL) Stef Venn 01793 417496 stef.venn@hq.bcs.org.uk Exams Assistant (Non ITIL) Tisha Trivett 01793 417587 tish.trivett@hq.bcs.org.uk Customer Services Matt Love 01793 417655 matthew.love@hq.bcs.org.uk For international calls, please dial 00 44 and drop the first zero from the above numbers. Postal address: ISEB, Ground Floor, Block D, North Star House, North Star Avenue, Swindon, Wiltshire, SN2 1FA, England. Page 13 Version 1.2 February 2006 Copyright © The British Computer Society 2006