Experts in Business and IT Alignment
The Meaning behind the Dream Catchers Name
After decades of providing technology
solutions and facing wave after wave of
vendor promises that seldom transpired we
begin to look for the reason behind the trend.
From ERP upgrades preceding the Year 2000
to Supply Chain Management, Customer
Relationship Management and finally
Enterprise Systems Management, each of
these technology waves had successes but
fell far from the mark as promised by the
While organizations such as IDC produced
study after study bestowing the financial
benefits of these solutions, the market was
riddled with “shelf ware”. ROI and break-even
reports with fantastic results abounded yet
many IT Directors would not present the
solutions to their management. They could not
articulate how they would achieve these results.
From interviews with many “leading edge” sites where best-in class solutions were sold, we concluded the
culprit was in IT Processes. IT Processes when refined provide the answer to how management could
deploy technology and realize the benefits. It is not the technology that provides value to an organization
but rather the way it is utilized.
Looking further we realized that success in an organization was dependent on the alignment of people,
processes, and technology. In doing so the IT organization can share expectations and measure IT's
performance against established service level agreements. With this our vision of the Dream Catcher
The Dream Catcher is an American Indian custom where the mother
would hang the Dream Catcher above the baby’s bed, the webbing
would catch the bad dreams and the hole in the middle would let the
good dreams through. There are typically three feathers which hang
from the ring.
We saw the feathers as representing People Processes, and
Technology. The Ring represents the Organization alignment of IT
Services and Business Objectives. The webbing is our task of dispelling
the promotion of ROI promises for technology solutions. Finally, the hole
in the middle is where we present what truly makes the difference to
organizations: IT Best Practices based on the IT Infrastructure Library
From this vision we formed our company named Dream Catchers whose
mission is to help organizations achieve Operational Excellence in a
manner that is quantifiable and self-sustaining. Our goals are to deliver
on this vision as the highest quality solutions provider in the industry
backed by a 100% guarantee and to ensure the success of our clients
with free continuing education programs.
This vision and focus on quality of service coupled with the 3 elements of our mission statement have
produced a business model unmatched by others. We call this the Dream Catchers Difference.
Experts in Business and IT Alignment
The Dream Catchers’ Difference:
The Dream Catchers difference is defined in terms of our Quality of Service Programs and the 3 elements
of our Mission Statement:
Quality of Service Programs
Lasting education. Upon completion of our course, you will have access to our continuing
Education Services that provide you with activities to further your education and ensure that you
keep your knowledge alive.
Professional, experienced instructors. Our instructors are ITIL Masters Certified and have real
world experience in implementing IT Service Management.
Guaranteed training. Guarantee on ITIL Foundation certification exam for classroom based
training. Please see web site for details.
Recognition. Dream Catchers provides multiple programs for recognition of excellence among our
customers. Framed Certificates of Achievement are awarded to top performers in designated
classes who excel under specific conditions, and a Crystal Trophy called the “Crystal Award” is
provided to any student making 100% on an ITIL Certification Exam. Recognition programs
encourage students to perform at their best and provide recognition to those who excel.
ITIL Special Publications. Dream Catchers works with The Stationery Office, official ITIL
Publisher, for the creation of special publications. These special publications are delivered by
accredited ITIL trainers to enhance the learning experience of the student. ITIL documentation is
far more useful reference material for implementations than generic introductory books.
Operational Excellence. Dream Catchers focus is exclusively on improving IT operational
excellence of our clients. We offer solutions that address the core needs for IT Quality of Service.
Quantifiable Results. Rather than offering promises or industry reports on the ROI of IT Service
Management, Dream Catchers primary business is performing IT Business Value Assessments
relevant to ITIL implementations. We have years of experience, have developed proven methods
and tools, and have a business value approach. Our commitment is to provide solutions that
customers can measure and thereby set realistic expectations.
Self Sufficiency. IT Service Management being a process of Continuous Service Improvement
implies personal and continuing involvement. Therefore companies must integrate the
knowledge, skills, and best practices into their core IT processes and people. Dream Catchers
services are designed to transfer knowledge, and empower through skills. We work with our
customers to ensure ITIL Best Practices become integral to their core strategy and IT processes.