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The Casewise Visual Process Model for ITIL v3

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  • 1. IT Governance & Compliance The Casewise Visual Process Model for ITIL v3 The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations. These procedures are supplier-independent and have been developed to provide guidance across the breadth of IT infrastructure, development and operations. ITIL has recently undergone a major and important refresh and the latest version, ITIL version 3, is the most widely accepted approach to IT service management today providing a cohesive set of best practice guidance, drawn from the public and private sectors across the world.
  • 2. The Casewise Visual Process Model for ITIL Following on from its successful interpretation of the Information Technology Infrastructure Library (ITIL) version 2, Casewise® has developed a new visualized process model for ITIL version 3. The new model is the world’s first diagram-only view of all guidance for each of the five new ITIL version 3 books and provides organizations with the insight to simplify the alignment of business processes ensuring all ITIL standards are met by using simple frameworks and mapping tools. Having identified the high degree of complexity which arises when navigating and assimilating all of the information from within both ITIL version 2 and version 3 books; the new Casewise Visual Process Model for ITIL is designed to enable users to rapidly visualize, understand and navigate between and across all ITIL best practice frameworks. Top: ITIL v3 main menu Bottom: ITIL v3 incident In building the model, Casewise has transformed thousands of pages of heavy text from management overview all 5 ITIL version 3 books, into clear and easy to follow visualized process diagrams. Each of these diagrams in turn, has been connected to show the different levels of detail and end-to-end flows of work across all ITIL disciplines. Along with this unique graphical representation, Casewise has also mapped the overlaps between ITIL versions 2 & 3 and highlighted the specific tasks associated to 70 different job roles which the books themselves do not cover. Changes and comparison with version 2 ITIL version 3 represents an important evolutionary step in its life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless, meaning users do not have to reinvent the wheel when adopting it. Version 3 allows users to build on the successes of version 2 but take IT service management to the next level.
  • 3. Comparison Content Mapping for ITIL v2 & v3 ITIL v2 Processes ITIL v3 Processes Service Support Change Management Service Transition Configuration Management Incident Management Service Operation Problem Management Release Management Service Transition Service Desk Service Operation Service Delivery Availability Management Service Design Capacity Management Financial Management Service Strategies - Manage Service Economics IT Service Continuity Management Service Design Service Level Management Service Design Plan to Implement SM Continual Service Improvement The Business Perspective Service Design - Supplier Management Software Asset Management Service Transition - Service Asset & Config. M. Application Management Service Operation - Manage Application M. Security Management Service Operation Service Design ICT Infrastructure Management Service Operation - Event Management Comparison content mapping for ITIL version two and three. The Casewise Visual Process Model for ITIL is a portfolio of fully mapped, visual business process models depicting all the guidance from each of the five new ITIL version 3 and eight ITIL version 2 publications. The models provide organizations, for the first time, with a clear insight and understanding of all ITIL frameworks with an easy-to-use, online library of pre constructed ITIL process maps offering a great number of benefits, including: The transformation of thousands of pages of text contained within the ITIL books into over 1,000 fully mapped and cross referenced business process flows containing more than 5,000 process steps and over 10,000 other mapped object types Fast and effective navigation across all five new ITIL version 3 and eight ITIL version 2 publications delivered through your web browser A unique ‘drill-down’ mechanism and magnification feature combined with the ability to view the model by list or diagram view Cross referenced mapping from ITIL version 2 to version 3 allowing you to immediately see the changes and impact to your business at a detailed process level The ability to view the properties of each process object in terms of Critical Success Factors, Key Performance Indicators, Best Practice Tips and Hints and Risks & Controls
  • 4. Access to the model by any number of individuals within an organization, across multiple locations, through a centrally hosted HTML publication Utilization of the model as a resource for ITIL foundation training, service managerial exams and as a benchmarking tool for internal ITIL processes leading to a reduction in training costs and an increase in examination pass rates The depiction of the output of each process flow to the input of another process flow in relation to the navigation between different diagrams across all ITIL books The highlighting of specific tasks associated to 70 different job roles - which the books do not cover The Casewise Process Model for ITIL version 3 provides users with a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits including improving productivity, simplifying tasks, convenience and reduced risk. USA Casewise Systems Inc. 100 Century Parkway, Suite 150 Mount Laurel, New Jersey 08054, USA T: +1 856-380-1400 F: +1 856-380-1499 UK Casewise is now offering organizations the opportunity Casewise Limited 64 Clarendon Road, Watford to purchase a 12 month subscription and gain access Hertfordshire, WD17 1DA United Kingdom to any of the eight ITIL version 2 or five ITIL version 3 T: +44 (0)1923 830 300 F: +44 (0)1923 830 301 visualized process models online. France Casewise France 17 Square Edouard VII, By viewing the Casewise Visual Process Model for ITIL version 2 & 3 online, 75009, Paris, IT staff can understand best practice processes and simplify operational France T: +33 (0)1 53 43 93 73 procedures thereby helping to overcome resistance to change that so often F: +33 (0)1 53 43 93 93 hinders process improvement projects. The models quickly helps you to identify Belgium Casewise Systems Belgium which process elements will be most beneficial to your business enabling you Pegasuslaan 5, to focus on quick wins allowing you to arrive at solutions fast and effectively. 1831 Diegem Brussels, Belgium T: +32 2 709 29 21 F: +32 2 709 29 22 For further information and to purchase a 12 month subscription to any of the eight ITIL version 2 or five ITIL version 3 (object only) Germany Casewise Limited process models online, visit www.casewise.com/gateway. Frankfurt Herriot’s Herriotstrasse 1 60528 Frankfurt, Germany T: +49 (0)69 677 33 414 F: +49 (0)69 677 33 200 www.casewise.com

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