IT Governance & Compliance
Model for ITIL v3
The Information Technology Infrastructure Library (ITIL®) is a
framework of best practice approaches intended to facilitate
the delivery of high quality information technology (IT) services.
ITIL outlines an extensive set of management procedures that are intended to
support businesses in achieving both high financial quality and value in IT operations.
These procedures are supplier-independent and have been developed to provide
guidance across the breadth of IT infrastructure, development and operations.
ITIL has recently undergone a major and important refresh and the latest version,
ITIL version 3, is the most widely accepted approach to IT service management
today providing a cohesive set of best practice guidance, drawn from the public
and private sectors across the world.
The Casewise Visual
Process Model for ITIL
Following on from its successful interpretation of
the Information Technology Infrastructure Library
(ITIL) version 2, Casewise® has developed a new
visualized process model for ITIL version 3.
The new model is the world’s first diagram-only view of all
guidance for each of the five new ITIL version 3 books and
provides organizations with the insight to simplify the alignment
of business processes ensuring all ITIL standards are met by
using simple frameworks and mapping tools.
Having identified the high degree of complexity which arises when
navigating and assimilating all of the information from within both
ITIL version 2 and version 3 books; the new Casewise Visual
Process Model for ITIL is designed to enable users to rapidly
visualize, understand and navigate between and across all ITIL
best practice frameworks.
Top: ITIL v3 main menu
Bottom: ITIL v3 incident
In building the model, Casewise has transformed thousands of pages of heavy text from management overview
all 5 ITIL version 3 books, into clear and easy to follow visualized process diagrams.
Each of these diagrams in turn, has been connected to show the different levels of
detail and end-to-end flows of work across all ITIL disciplines. Along with this unique
graphical representation, Casewise has also mapped the overlaps between ITIL
versions 2 & 3 and highlighted the specific tasks associated to 70 different job roles
which the books themselves do not cover.
Changes and comparison with version 2
ITIL version 3 represents an important evolutionary step in its life. The refresh has
transformed the guidance from providing a great service to being the most innovative
and best in class. At the same time, the interface between old and new approaches is
seamless, meaning users do not have to reinvent the wheel when adopting it. Version 3
allows users to build on the successes of version 2 but take IT service management to
the next level.
Comparison Content Mapping for ITIL v2 & v3
ITIL v2 Processes ITIL v3 Processes
Change Management Service Transition
Incident Management Service Operation
Release Management Service Transition
Service Desk Service Operation
Availability Management Service Design
Financial Management Service Strategies - Manage Service Economics
IT Service Continuity Management Service Design
Service Level Management Service Design
Plan to Implement SM Continual Service Improvement
The Business Perspective Service Design - Supplier Management
Software Asset Management Service Transition - Service Asset & Conﬁg. M.
Application Management Service Operation - Manage Application M.
Security Management Service Operation Service Design
ICT Infrastructure Management Service Operation - Event Management
Comparison content mapping for ITIL version two and three.
The Casewise Visual Process Model for ITIL is a portfolio of fully mapped, visual
business process models depicting all the guidance from each of the five new ITIL
version 3 and eight ITIL version 2 publications. The models provide organizations,
for the first time, with a clear insight and understanding of all ITIL frameworks with
an easy-to-use, online library of pre constructed ITIL process maps offering a great
number of benefits, including:
The transformation of thousands of pages of text contained within the ITIL books
into over 1,000 fully mapped and cross referenced business process flows
containing more than 5,000 process steps and over 10,000 other mapped
Fast and effective navigation across all five new ITIL version 3 and eight ITIL version
2 publications delivered through your web browser
A unique ‘drill-down’ mechanism and magnification feature combined with the ability
to view the model by list or diagram view
Cross referenced mapping from ITIL version 2 to version 3 allowing you to
immediately see the changes and impact to your business at a detailed
The ability to view the properties of each process object in terms of Critical
Success Factors, Key Performance Indicators, Best Practice Tips and Hints
and Risks & Controls
Access to the model by any number of individuals within an organization,
across multiple locations, through a centrally hosted HTML publication
Utilization of the model as a resource for ITIL foundation training, service
managerial exams and as a benchmarking tool for internal ITIL processes
leading to a reduction in training costs and an increase in examination
The depiction of the output of each process flow to the input of another
process flow in relation to the navigation between different diagrams across
all ITIL books
The highlighting of specific tasks associated to 70 different job roles - which
the books do not cover
The Casewise Process Model for ITIL version 3 provides users with a
systematic and professional approach to the management of IT service
provision. Adopting its guidance offers users a huge range of benefits including
improving productivity, simplifying tasks, convenience and reduced risk.
Casewise Systems Inc.
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Casewise is now offering organizations the opportunity Casewise Limited
64 Clarendon Road, Watford
to purchase a 12 month subscription and gain access Hertfordshire, WD17 1DA
to any of the eight ITIL version 2 or five ITIL version 3 T: +44 (0)1923 830 300
F: +44 (0)1923 830 301
visualized process models online.
17 Square Edouard VII,
By viewing the Casewise Visual Process Model for ITIL version 2 & 3 online, 75009, Paris,
IT staff can understand best practice processes and simplify operational France
T: +33 (0)1 53 43 93 73
procedures thereby helping to overcome resistance to change that so often F: +33 (0)1 53 43 93 93
hinders process improvement projects. The models quickly helps you to identify Belgium
Casewise Systems Belgium
which process elements will be most beneficial to your business enabling you
to focus on quick wins allowing you to arrive at solutions fast and effectively. 1831 Diegem
T: +32 2 709 29 21
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For further information and to purchase a 12 month subscription
to any of the eight ITIL version 2 or five ITIL version 3 (object only) Germany
process models online, visit www.casewise.com/gateway. Frankfurt Herriot’s
60528 Frankfurt, Germany
T: +49 (0)69 677 33 414
F: +49 (0)69 677 33 200