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  • How many from state government? Local? Federal? How many facing budget problems? How many are wondering how other jurisdictions are finding ways forward in tight times? Because desperate times call for desperate measures, we thought it might be try something novel – larceny!! Not stealing money or things, but ideas. For a more polite audience, we might have said an open source approach to the ideas that can power government forward.
  •   So, we invented our Anti-Hero, Hunter. He’s left the business of taking watches, TV’s and the like and has entered the Information Age.
  • Click to Reveal Credits List We dispatched Hunter on a coast-to-coast crime spree, armed only with a list of public agencies large and small that had won awards, been recognized for innovation or otherwise received positive notice.
  • Out of hundreds of possibilities, Hunter returned with a bulging bag of ill gotten booty from dozens of state and local governments.
  • Then he left it up to us to sort it all out …. (sigh). We came up with the title for this talk before we worked out the best way to present it. In thinking this through we realized “stealing” is an unsavory activity performed by persons of possibly unsavory character. But the thievery business is in decline. The word is “Don’t steal what you can’t fence” so there are those out there that are underemployed and that makes for opportunities. His Modus Operandi starts with “Casing the Joint,” and bagging the good ideas. And, when he sorts the loot after the “Job,” he puts the real “Golden Nuggets” he’s found in his Nugget Box.   Hunter’s going to help me out with this. He’s my alter-ego who will do the slinking around, identifying the Ideas worth Stealing, bagging and boxing them, and returning them to you, through me, for you to “Fence” in your own organizations. Along the way, we will identify nuggets that you can take away with you. Time constraints being what they are, Hunter has posted dozens more on his blog. We’ll give you the address for it again at the end.
  • In Hunter’s new career he’s set as his goals “Stealing” things in three categories and as any true “professional” should, make a contribution to improving his “Art.”   Let’s take a look at Hunter’s “Goals” and follow him along as he plies his “Trade.” Slide 6a: Here’s the Thing:   Hunter’s going after those things that should have been stolen by now and haven’t in the past.   Slide 6b: Here’s the Thing:   Things we should be “Stealing” and “Fencing” right now!   Slide 6c: Here’s the Thing:   Thing that we should go for next!   Slide 6d: Here’s the Thing:   And, how will Hunter improve his skills.
  • When the commodity Internet came to town a dozen years ago, Internet penetration to the home was pegged at 17%. In the intervening years, thanks to concerted attention to the digital divide and some measure of self correction, the numbers have inverted with 71% of American households (Pew Internet & Neilson NetRatings) now connected to the Internet. Moreover, Neilson NetRatings reports that not only is there a digital majority in the country but also a broadband majority – some 52% of households have broadband access. In thinking about online self service – the channel of choice for this digital and broadband majority that government serves – think about being somebody’s Amazon-dot-gov. Reveal If you can’t imagine getting to Amazon as it is today, try how it looked and acted 10 years ago. As you can see, they have been pretty consistent over the years. There is a lesson in there for somebody is paying attention. While there is much to be said about Web 2.0, and we will, it is important to finish what we started with Web 1.0. Amazon provides a good example of what a finished portal should be and do: Approachable, Findable (Search) and Actionable (Transactions) Clean and crisp design that helps users confront complexity that lays behind it Integrates a wide universe of providers (Central supply and vast network of interdependent stores)
  • Let’s face it. Building and operating complex interfaces not only requires the “Idea,” stolen or otherwise, it requires to leadership and management skills to create, maintain, and evolve.   You all know this stuff from the old days and these disciplines have matured not disappeared or become passé.   Governance and Project Management come in many acceptable sizes and shapes that get the job done. Select, grow, and improve.   And finally, the many pulling in the same direction beats pulling in different directions any time! The point is – you should be done by now with meetings, phone calls and drafts. All valuable stuff to be sure, but its value is in building things with them. What does it take? We suggest two important disciplines: Governance and Project Management.
  • A reminder ripped from the headlines … Security is the cost of doing business…. Reveal: Security:   Hunter found that security is more important these days because citizens won’t use the online services if they can’t trust them. Business understand this and government mustn’t leave security as an under funded after thought. Citizens won’t go where it’s clearly not safe. The technology is there ready to use.   There are found “Golden Nuggets” here too.       Reveal: Security:   Time zones can be a friend. When a virus breaks out in Europe the East Coast has at most 5 hours to get ready and the West Coast maybe more.   Let it be known that you take security seriously.   All levels of Government are facing the same threats. There really isn’t an excuse for going it alone when defending your infrastructure. Five arrested in Spain for hacking government sites   By Daniel Woolls, Associated Press May 17, 2008 MADRID, Spain — Spanish police have arrested five young computer hackers who allegedly disabled Internet pages run by government agencies in the U.S., Latin America and Asia, authorities said Saturday. The National Police described the suspects as belonging to one of the most active hacker groups on the Internet and said two of the suspects are only 16 years old. The others are 19 or 20. On the Internet, the group calls itself D.O.M Team, police said. One of the group's techniques was to infiltrate websites and insert a page of its own, police said. A Google search turns up several hits with pages that fit this description. The group attacked some 21,000 Web pages over the last two years, police said in a statement. The five were arrested this week in Barcelona, Burgos, Malaga and Valencia. The statement did not identify which government websites the suspects are accused of tampering with. The Spanish newspaper El Mundo reported in March that the group had infiltrated NASA's Web page, but a police official said Saturday she could not confirm this. The official spoke on condition of anonymity in line with department rules. The group also hacked the Venezuelan national telephone company's page, and that of the Spanish telephone operator Jazztel, among others, the paper said. El Mundo said it had contacted the group and it described itself not as a bunch of delinquents, but computer-lovers that raid websites to show system administrators the pages' vulnerabilities. The Spanish investigation began in March after the Web page of a Spanish political party, Izquierda Unida, was disabled shortly after Spain's general election March 9. The five suspects did not know each other personally, but rather just over the Internet. They were in contact with other members of the hacking group, mainly in Latin America, police said. Copyright 2008 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed. During the last six months of 2007, 11,253 site-specific cross-site scripting vulnerabilities were documented, compared to 6,961 between February and June in the first half of the year. Source: Symantec Corporation, 2007.
  • This table provides State CIO priorities for 2007 and 2008 as published by NASCIO.   In the top 5 for 2008 look at how far Electronic Records Management/e-Discovery moved in one year. This is significant and to help drive this “Golden Nugget” home, I recommend that you pick up a Center for Digital Government paper called “For the Record” at .   It’s one thing to have priorities but what are the strategic technologies that support these?
  • This table shows NASCIO’s 2008 priority technologies and Strategic Technologies as seen for 2008 by the Gartner Group.   The “Golden Nugget” is that they are consistent and complimentary with the 2008 State CIO priorities! Virtualization plays prominently on both. The back half of the Gartner list is forward looking, trying to anticipate where Web 2.0 is going. And, interestingly, sustainability or Green is nowhere on the NASCIO Top 10 (or Top 20) for that matter but it tops the analyst house’s list….   Its enough to make you go, hmmmm….
  • When Hunter cased this “Joint” here’s what he turned up.   Look who has what: 700 US City Mayors and 29 States. Not to mention sources for environmental friendly equipment, data centers, carbon foot-printing, disposal, and energy efficiency.   Careful, one size won’t necessarily fit all. Use best practices to guide local decisions but avoid becoming handcuffed to a generic list created elsewhere…. Related link: Climate Protection Initiative City of Seattle, Washington. The Climate Protection Initiative accelerates climate protection action citywide and in hundreds of other cities, catalyzing grassroots action around the country and promoting essential state and federal policy changes.
  • Hunter found three worthy examples where Governments have turned Green to their fiscal advantage. Just take a look at what was accomplished.   I’ve used the word “Green” previously, but how does it apply to Information Technology and government?     Slide 17a: Green is the New Green:   The Center for Digital Government just released the document shown here “Simply Green” which suggests a four step approach (another list) for greening government. The publication is also available at the Center’s website, .   We’re talking about employees working from home, online self-service and greenest of all being able to avoid building that new building to house employees and equipment.
  • Let’s look at a Mash-up example. Here two or more ideas, data sets, or applications are put together to come up with something much more useful.   This example involves the Caltrain commuter train schedule shown here.   A couple of commuters took this train schedule and in a matter of two hours and six beers came up with an interactive application that was much more user-friendly. Feature suggestions also came from Stewart Butterfield and Chris Messina. The app was designed by Chris Messina of Flock , a social networking website. You probably never heard of these people but to users of they are Heroes.   Can you imagine what this app could do if the beer hadn’t run out? ------------------------ IamCaltrain is a third-party site focused on Caltrain , created by Cal Henderson and Chris Messina . Apparently launched in November 2005, it employs several Yahoo! APIs to provide mapping, geocoding, and photo capabilities. The Caltrain timetable data was scraped from the official site, and the authors are kind enough to make the data available as a MySQL dump. The maps for iamcaltrain .com were built using the Yahoo! Maps Ajax API.
  • If a couple of outsiders can mashup a new experience using public transportation data, what might the insiders do? Here is New York’s answer… Here’s an enterprise level Mash-up that takes data from several NYDOT databases and combines them into a live map. This map shows where the road condition cameras are, where roadwork is going on, where there are highway incidents, and road closures. With this information, citizens and businesses can plan their movements better, making it easier for incident recovery teams and road workers to get their jobs done more efficiently and safer.
  • Web 2.0 Pothole Repair:   Here’s another jewel for the bag. This is a London, UK site that’s even popular with the beat constable. Citizens and the police post their requests and the city uses the data to get the work done.   Reveal A: Web 2.0 Pothole Repair:   Look at some of the recently reported problems that were addressed. Reveal B: Web 2.0 Pothole Repair:   And another.   Reveal A: Web 2.0 Pothole Repair:   And here are the sites for Santa Clara and Los Angles, California. FixMyStreet is a national service, run by the charity , whereby anyone can report a problem to their local council by sticking a pin in a map and describing the problem, be it fly-tipping, graffiti, a pot-hole, a dangerous wall, or whatever. Recently, an interesting and unexpected use has turned up -- police officers have filed reports on the site where previously they might just have made a phone call or sent a letter to the council in question. The interesting part is that the reports are visible and searchable by the general public. If the council do their job promptly, favourable comments can be left on the public site. And if they don't, there's no question about whether the information was ever passed on to them'. Benefits Zero integration required into council front or back end systems Easy to use interface increases reporting Connects citizens with mutual local concerns with one another Option to run on an independent site, or brand and run on council site Compatible with all council street maintenance systems Rapid installation (less than 1 week) How does it work? A user who sees something broken in their own local area visits the site, sticks a virtual pin into the map and enters a short description of what’s wrong. On hitting ‘submit’ the site works out what sort of problem they have encountered, and emails the relevant part of the appropriate local council with a copy of the report. The council can then enter the data easily into their own system, and with one click report the status as changed both on the map, and in an email to the problem reporter. What need does it address? Reporting and complaining about broken paving slabs, fly tipping and other public problems is at present a private process between complainer and council. This is strange when the problems themselves are public, and affect many people. This product’s purpose is to allow constituents to understand if anyone else has already reported a problem, and to see how the council is acting on it. “ The City of Santa Clarita has addressed the geographic needs of both City functions and service to the public through the establishment of an enterprise GIS group. One of the main focuses of this group is to provide mapping interface support for the City's internal applications where possible; examples include the permitting system, pavement management system, illicit discharge/illicit connection database and the tree inventory application. GIS is being used to interface with the data in these and other applications to map out information and perform spatial analysis to support decision making in the City. In an effort to maximize the accessibility of information to the public (as part of the e-Government initiative to create a 24/7 City Hall), many of the core geographic data is available both in static PDFs of the City's standard maps and dynamically via a browser-based map server application. Visitors to the GIS section of the City's web site can access a listing of the standard maps (known as the ''Map Gallery'') which link to printable PDFs of the maps. The Internet-based mapping application ( allows visitors to the City's web site the capability to look up property information by searching for an address or a parcel number. Users can then visually overlay information such as flood, fire and seismic hazards, zoning, school and park locations as well as view property lines and building footprints. Since this mapping application displays information dynamically, users can utilize all the common data viewing tools such as panning, zooming and turning layers of information on and off. Tabular information is also presented to provide further information about the requested property with dynamic links to view PDFs of the sewer drains in the area. Looking forward, the City is also in the process of incorporating GIS into the phased implementation of the Intelligent Transportation System (ITS) to increase efficiency in transit operations and management needs.
  • Lancaster County, PA and Martin County, FL – Terrific use of technology to keep hospitals, media and the public informed regarding public safety unit status and activity. Provides real operational value through digital government application to critical emergency personnel.
  • 3 in 10 get all or most calls on cell phones By ALAN FRAM – 3 days ago WASHINGTON (AP) — For nearly three in 10 households, don't even bother trying to call them on a landline phone. They either only have a cell phone or seldom if ever take calls on their traditional phone. The federal figures, released Wednesday, showed that reliance on cells is continuing to rise at the expense of wired telephones. In the second half of last year, 16 percent of households only had cell phones, while 13 percent also had landlines but got all or nearly all their calls on their cells. The number of wireless-only households grew by 2 percent since the first half of last year. Underscoring the rapid growth, in early 2004 just 5 percent had only cell phones. Households with cell phones who rarely if ever use their landlines grew by 1 percent since the first half of last year. Such families often either have their landline hooked exclusively to a computer or rely so heavily on their cells that they ignore landline calls because they are probably from telephone solicitors, said Stephen Blumberg, senior scientist at the Centers for Disease Control and Prevention and an author of the report. The trends have an important impact on polling organizations, which rely chiefly on calls to random landline phone numbers. Calling cell phone users can be more costly for pollsters, in part because federal law forbids unsolicited calls to cell phones made by computerized dialing systems used heavily by pollsters. Studies have shown that so far, people who have only cell phones don't give significantly different answers to questions than those who use landlines. Pollsters, though, are under growing pressure to survey the growing number of cell phone users and some already do so. Also affected are the telephone industry and emergency service providers, who can find it harder to locate people calling from a cell phone. The survey also found that: _Low-income people are likelier than the more affluent to have only cell phones. _Those with only cells tend to be living with unrelated roommates, renters rather than homeowners, and Hispanics and blacks rather than whites. _About a third of those under age 30 only have cell phones. _Households with both cell and landline phones who rarely or never get calls on their landlines tend to be better educated and have higher incomes. _About 2 percent of households reported having no telephones. The National Health Interview Survey, conducted by the CDC, involved in-person interviews with people in 13,083 households done from July through December of last year. Reveal: has this site to Fight Identify Fraud.
  • Not all Ideas…   Speaking of walking, Hunter has this tid-bit in a special corner of his bag.   London’s streets may be dangerous for many reasons but this one takes the prize.   Reveal : Not all Ideas…   You decide if this Idea is worth Stealing.
  • Design Matters:   Social Networking Sites are big with young people. We’ve called them Millennials because they are those adults that are coming of age after the year 2000. They will make up an increasing portion of our adult population although not necessarily the largest as time goes on. 93 percent of US adults 13 to 19 have used the internet in 2007 which is up from 70 percent in 2005.   Millennials are comfortable with the internet, with social networking, with collaboration, and mobility. Their expectations will be the norm and this norm will impose a need on governments to accommodate.   To attract Millennials to government, government must understand that design matters.   Reveal A: Design Matters:   These are examples of sites that are considered good social networking sites because they attract and keep their audience.
  • YouTubing Government (1):   Here are three examples that Hunter found where governments went to YouTube to get their message across.   It worked, got the message to the desired citizens, and did it economically.
  • YouTubing Government (2):   The Franchise Tax Board used YouTube to convey this message. Let’s watch.   Play Video.   Millennials go to YouTube to post and to watch. Hunter found that this is a valuable channel for governments to exploit.
  • In his travels, Hunter came across Tara “Miss Rogue” Hunt (No relation). Hunter collected Miss Rogue’s prescriptions for the creative work environment. All are out of the typical cubicle and out of the box. But, for Millennials coming to work in Government, maybe not!
  • Missouri State Chief Information Officer, in conjunction with various Missouri libraries and universities, have created an "island of interest“ in Second Life to share space. “ To attract young talent, you have to go where the troops are. We've been establishing our presence out there, working up information about IT jobs in Missouri, and really working on making our image out there bright and crisp,“ - Dan Ross, CIO Here’s a good questions for you. Should Government have a stake in Second Life?   Slide 34a: Public Service/Servants (2):   Missouri says yes!   Slide 34b: Public Service/Servants (2):   Here’s what the Missouri CIO thinks.   Slide 34c: Public Service/Servants (2):   ((Quote))   Slide 34c: Public Service/Servants (2):   Thanks to Dan Ross, Missouri’s CIO for that.
  • Okay, let’s move on to Hunter’s next goal: Things we could steal next.   If the first rule of real estate is “location, location, location,” then the first rule of modernization may be “platform, platform, platform.” Let’s unpack this outlandish claim….
  • Hunter went to the Federal Government to gather this one.   The Library of Congress has a mandate to do these three things. They used Flickr as a platform (rather than building or buying their own) to satisfy Congressional wishes and to share these and other photos in the collection with the public.   Another good find for Hunter. Every so often, we get to write about Google teaming up with some important entity (such as Columbia University or the U.N.).  Yet now it's (sort of) Yahoo's turn, as Flickr has partnered with the Library of Congress. In a project known as The Commons, the Library of Congress is asking Flickr's members to tag and comment on old photos.  The Library's entire collection is not up for grabs - it's only made 3,000 out of 14 million pictures available in a sort of test run - but there's some fascinating stuff out there, nonetheless. In an obvious sense, The Commons will make these photos more accessible - just the click of a mouse will show you images captured 95 years ago.  The process of tagging and commenting is supposed to make the photos more accessible in a search-and-tech sense, as well.
  • He’s found quite a bundle of sites that link people with their governments through social networking sites.   And there appears to be more collaborative platforms. For its part, Microsoft’s component-based Citizen Service Platform is a component-based software plus services approach based on 4-layer architecture
  • Earlier we the first rule of the new real estate was: platform, platform, platform.   Here’s what Marc Andreessen – co-creator of the Browser and serial entrepreneur behind the social network called Ning had to say. Is your next platform decision tuned into this concept? Reveal A: Your Next Platform:   Remember Nicholas Carr, the author of “IT Doesn’t Matter?” Well, apparently now it does in our changing world of Millennials and the Green work place.   His new book, “The Big Switch” recognizes that, indeed, IT does matter when it comes to achieving greener goals and accommodating the new Millennials’ expectations.   There is an opportunity here. You may not need that data center in your back yard when you can get the job done safely, accurately, and completely by “renting” the applications you need to process your data on a host elsewhere. Harness it.   How you interface with citizens is changing too. Now they come to you at your location and maybe over the internet from their homes and businesses. Why not interface through all those new work and play mobility gadgets? Rethink it.   Behind the interface is an infrastructure for delivering services. Is it adequate to meet the multiple dimensions of goals for service, the environment, and the budget? Reengineer it.   We’ll while we’ve been harnessing, rethinking, and reengineering, Hunter’s been up to his old tricks – casing his next job again. This time it involves Assistance Wizards.
  • He’s been around, hasn’t he? Pennsylvania, California and Minnesota. He’s focused, this time, on sites and ideas that provide online help to citizens. These all allow citizens to get online and get the information they needs to sign up for services provided by the government.   And there’s more in the platform area we talked about a moment ago.
  • What if you combined social networking with a TurboTax or Wizard-like Q-and-A approach to cutting through the complexity of arcane eligibility rules to make sure an underserved community gets everything they are eligible for … (sorry, dangling participle). Let’s listen and watch the Chief Technology Officer for Virginia, Aneesh Chopra. He’ll describe Virginia’s creative initiative to help returning Iraq War Vets find employment.   Show Video:   Virginia built an online community of veterans and employers using eligibility technology and social networking in a Wizard application format much like the commercial Turbo Tax package. The state provided an accessible and easy way to serve its returning veterans and employers found the people they needed in communities where the veteran’s returned.
  • The “unnamed Web 2.0” company Sec. Chopra mentioned turns out, Hunter tells us, is the platform, which is now the basis of a government-to-government application exchange with active involvement by public agencies in Virginia, Texas, and Wyoming. On the Open Source front, Hunter found another from Newport News, VA where an open source content management application provides a means for citizens to communicate with their government – in VA and 55 other jurisdictions around the world.
  • Now we come to the final part of our experience with Hunter – How to Steal Well. At its core, it is all about finding a way to pay for modernization when you have no money
  • Slide 41: Missing Money:   The question ultimately becomes: with all these good ideas available to be stolen and used, still how do we pay for the implementation?   Slide 41a: Missing Money:   What Hunter discovered was that the Public Sector is facing the effects of the economic slowdown too.   Slide 41b: Missing Money:   It doesn’t look too good for these three states, does it?   So in casing the joint what did he turn up? Let’s see.   Slide 41c: Missing Money:   Hunter discovered these seven options and the number of states that employ each. Several states use a combination of options.
  • Hunters turned up this strategy guide from the Center for Digital Government, “Be IT Resolved.” This draft strategy guide identifies 5 ways that governments can deal with the money challenge during these hopefully brief periods of economic challenge. These are: Reveal A: Modernization Money:   Run cool, cheep and green.   Reveal B: Modernization Money:   Aggregate what you buy and fly like that other airline.   Reveal C: Modernization Money:   Find ways to operate on someone else’s money   Reveal D: Modernization Money:   Help others to succeed on your behalf by being their “venture capital source.”   Reveal E: Modernization Money:   And finally, share, share, and share as much as possible between state agencies, between jurisdictions, and with the Federal Government.
  • NOTE: This needs to get edited because this has gone from Top 10 to Top 5 …. With this, it’s time to wrap this up. But before concluding, I’d like to offer ten more nuggets for those of you out there that are Doers or Deciders or Both.   Slide 45: Top 10 (Four for Doers) First for Doers, I have four items that are Hero-Like behaviors for your consideration.   Slide 45a: Top 10 (Four for Doers) Doers think outside of themselves and take responsibility for the entire job.   Slide 45b: Top 10 (Four for Doers) Doers do! It’s often better to beg forgiveness than to beg permission.   Slide 45c: Top 10 (Four for Doers) Doers bring people together, collaborate, cooperate, and share. Someone once said: “It’s amazing what can be accomplished when you don’t worry about who gets the credit.”   Slide 45d: Top 10 (Four for Doers) And, Doers succeed most when they are realistic, deliver what they promise, when they promise, and know where they want to go.   Slide 46: Top 10 (Four for Deciders) Next, for the Deciders, I have four items for you too.   Slide 46a: Top 10 (Four for Deciders) Stealing in the social networking world is the other side of Sharing. It’s okay! “Not invented here” is a curse. It stifles innovation and the citizens are ill served.   Slide 46b: Top 10 (Four for Deciders) Deciders are often made by standing on the shoulders of other Deciders. Falling down is not the problem in this arena. Failing to get up and try something new to see if that works is a real problem. Heroes know when better is the enemy of good enough for now.   Slide 46c: Top 10 (Four for Deciders) A leader knows when to bring in other leaders and help them succeed too. Collaboration, cooperation, and sharing are as important for Deciders as they are for Doers.   Slide 46d: Top 10 (Four for Deciders) And, finally, for the Deciders, think ahead to the next adventure. How can what you’ve succeeded with today be a building block for the future? Use standardization to solidify success. Capitalize through reuse, lessons learned, and the improved performance of your Doers.   Slide 47: Top 10 (Two for Everybody) And completing this Top 10 List for Doers and Deciders we have the last two:   Slide 47a: Top 10 (Two for Everybody) Doers and Deciders are Leaders who are clear about where they are going and why. IT leaders can align the business needs with technology solutions that work!   Slide 47b: Top 10 (Two for Everybody) And number ONE: Seize the Disruptive Moment! There will be a multitude of them and they are all opportunities. Storms, Fires, Confusion, and citizens with Needs are all opportunities.
  • Ladies and gentlemen, my time is up. I promised the URL for this presentation and much other useful information. This is Hunter’s blog site and his contact information is shown here.   I want to thank you for your kind attention and hope I may be able to answer any questions you might have.

Steal this Idea! Presentation Transcript

  • 1. Paul W. Taylor | Chief Strategy Officer
  • 2. Most Wanted
  • 3. Most Wanted
    • City of Riverside SmartRiverside Digital Inclusion
    • Johnson County , KS Election Office
    • Seattle Digital Democracy
    • US National Guard Camp Atterbury Web TV
    • LTAP Web Site
    • Web Tools
    • Fulton County, GA
    • Fairfax County, VA
    • Chattanooga, TN 3-1-1
    • Houston, TX 3-1-1
    • Danbury, CT 3-1-1
    • New York City Housing Authority Call Center
    • City of Garland, TX Automated Public Works Citizen Callback
    • Texas Legislature Online
    • San Diego Reverse 9-1-1
    • Online Classification Support System
    • Roseville, CA Integrated Project and Portfolio Management
    • NYS Family Services Commissioners’ Dashboard
    • CA Master Address Repository
    • Hawaii Electronic Death Registration System
    • California Agile Payment
    • California Retire & Return
    • Genesee Co., Michigan Urban Land Reform Initiative
    • California EZREG
    • New York Economic Development Portal
    • Utah State Construction Registry
    • Virginia Mines WaterTrans
    • Rhode Island Wine, Beer and Spirits Certificate of Compliance
    • Oakland County, MI Mobile Services
    • City of Ripon, CA MESH Network
  • 4. Most Wanted
  • 5. Don’t Steal… … what you can’t Fence Dozens more nuggets on Hunter’s Blog at
  • 6. Agenda Self Service at the Front End; Discipline at the Back End Acting More Like the People Government Services What and how government will work “ We have no money so we must think” Things we should have stolen. Things we should be stealing. Things we could steal next. How to steal well.
  • 7. Should Have Stolen
    • Alphabet Soup
    • Assurance
  • 8.
    • Approachable, Findable and Actionable
  • 9.
    • Choose your recipe – make soup.
    • IT Governance
    • EA
    • SOA
    • ITIL
    • COBIT
    • ISO (Pick a Number)
    • PMOs
    • Acronym of your governance body
  • 10.
    • Find a Friend; Don’t Go It Alone
    • Use Time Zones to Advantage
    Multi-State Information Sharing and Analysis Center (MS-ISAC )
  • 11. Should be Stealing
    • The Long View
    • Taking Help
    • Daring Do!
  • 12. -style Charts
    • Your next priority may come out of nowhere!
    2008 2007 State CIO Priorities (NASCIO) 1 2 Consolidation 2 1 Information Security 3 5 Disaster Recovery/ Business Continuity 4 * 16 Electronic Records Management/ e-Discovery 5 6 Health Information Technology 6 3 Shared Services 7 * 18 Connectivity 8 * 22 IT Governance 9 * 14 Interoperability 10 * -- Human Capital/ IT Workforce
  • 13.
    • Legacy still heart of the matter but there are new renewal options
    2008 Priority Technologies (NASCIO) Strategic Technologies (Gartner) 1 Virtualization Green IT 2 Server Virtualization Unified Communications 3 Security Enhancement Tools Business Process Modeling 4 Geographic Information Systems Metadata Management 5 Legacy Modernization (ERP) Virtualization 2.0 6 Identity & Access Management Mashup & Composite Apps 7 Networking, Voice & Data Web Platform/ SaaS 8 Document/ Content Management Computing Fabric 9 Wireless, remote & fixed Real World Web 10 Service Oriented Applications/ SOA Social Software
  • 14. Climate Protection Agreement (700 US City Mayors) Climate Action Plan (29 States) PCs, laptops and servers Data centers Carbon footprint disclosure Earth friendly disposal Energy Efficiencies UN E-waste Problem (StEP) New Data Centers (WA, CA) Smart Building Technology and LEED U.S. Green Building Council’s Leadership in Energy and Environmental Design (NY, CA, WA)
  • 15.
    • A Green Hue from Consolidation and Virtualization
    • Commonwealth of Virginia
    • Replaced 60,000 PCs and laptops with Energy Star-rated machines
    • Energy consumption reduced by 32 percent
    • Hard dollar savings estimated at $12 million each year
    • State of New York DMV
    • 277 servers have been virtualized across 11 physical machines
    • Realized more than 25:1 savings in server acquisition, power, AC, UPS, floor space, security, support and maintenance costs
    • City of New York
    • Virtualization has raised server utilization rates from 10% to 60%
    • Capacity increased by the equivalent of 400 servers
    • Avoided the need for implementing an additional 350 servers
    • Cost avoidance estimated at $7.9 Million
    • Telework
    • Energy Savings and Employee Retention
    • Online Self Service
    • Move the interaction from atoms to bits
    • Greenest is …
    • … the data center or office building not built
  • 16.
  • 17.  
  • 18. Source:
    • Help and inspiration comes from the ‘darndest’ places.
  • 19.  
  • 20.
    • It is not about place as much as people.
  • 21. 1 in 18 Texters injured while walking Source: ITN/ MSNBC, March 5, 2008 DATELINE: LONDON Not all Ideas …
  • 22. Source: Mashable
    • You can learn a little something at Hard Rock Café: “Serve All.”
  • 23. Driver Education (California DMV) Police Investigation (Franklin, MA PD on YouTube and Twitter) Public Policy (Washington DOT)
  • 24.
    • Being relevant but not always viral …
  • 25. Tara “Miss Rogue” Hunt Founder Citizen Agency, LLC Dilbert is Dead. Miss Rogue’s Prescription for a Creative Work Environment Room for personalization -- “to feel at home” [Cut the tethers] – “don’t lock them in the office” Healthy snacks and drinks – “brain food” Out in the open meeting spaces – “there are no secrets here” Creation of personal connection – “team stuff apart from work”
    • Change behaviors to change culture … and bring snacks!
  • 26.
    • Make public service appears “bright and crisp” … in this life and the next.
  • 27.
      • Web 2.0 is to the individual …
      • … as SaaS is to the Institution.
  • 28. Could Steal Next
    • Platform
    • Platform
    • Platform
  • 29.
    • To share photographs from the Library’s collections with people who enjoy images but might not visit the Library’s own Web site.
    • To gain a better understanding of how social tagging and community input could benefit both the Library and users of the collections.  
    • To gain experience participating in Web communities that are interested in the kinds of materials in the Library’s collections.
    • Take advantage of folksonomies.
    • Begin to rethink the platform mix…
  • 30.
    • Cities of King County WA
    • North Central Texas Council of Governments iCommunities
    • New York Digital Towpath
    • Service New Brunswick
    • Microsoft component-based Citizen Service Platform
    • YouTube
    • Google Maps
    • Flickr
    • twitter
    • Social Networking (Facebook, myspace, Ning, Nexo, Twango)
  • 31.
    • SaaS
    • E-mail
    • Office Tools
    • CRM ERP
    • Eligibility
    • and (almost) everything else
    A “platform” is a system that can be programmed and therefore customized by outside developers – users – and in that way, adapted to countless needs and niches that the platform’s original developers could not have possibly contemplated, much less had time to accommodate. - Marc Andreessen Worldwide Computer Harness it Infrastructure Reengineer it Interface Rethink it
  • 32. Pennsylvania COMPASS California CalWIN welfare client data system ACCESS Florida (Automated Community Connection to Economic Self Sufficiency) San Diego County Agency-wide e-referral system Miami-Dade Housing Central Minnesota Developmental Disabilities Leadership Training
  • 33.  
  • 34. G2G AppExchange – VA, TX, WY Newport News Open eGov
  • 35. Stealing Well
    • Paying for IT
    • Thinking Different
    • Leading in Place
  • 36.
    • Public Sector Revenue Recession
    • 25 States face $39 billion in budget shortfalls in fiscal year 2009, which begins in July 2008
    • Represents up to 9 percent of these states’ general fund budgets
    • Lingering effects of collapse of subprime mortgage auction-rate securities
    Source: Center on Budget and Policy Priorities Option Installed Base Legislative Appropriations 28 Cost Recovery (Rate Base Revolving Fund) 26 Technology Investment Fund 9 Benefits Based Funding (Gain Share) 14 Self Funded (User Fees) 34 Bonds 12 Leasing 24 Kentucky - $900 Million Illinois - $750 Million California - $16 Billion
  • 37.
    • Share Platforms and Services
    • Be Somebody’s Venture Capitalist
    • Use Somebody Else’s Money
    • Buy Like Costco, Operate Like Southwest
    • Run Cheap, Turn Green
    • Going off budget is out of the box but within the law…
  • 38. () 5
    • Steal Liberally
    • You’re organization is not that special
    • Somebody else has probably already done it
    • Think about the next Platform
    • Standardize, standardize, standardize
    • Cost, management, security, performance
    • Be Clear on Intent
    • Know the specifics of “As Is” vs. “To Be”
    • How much, long, difficult? & what difference?
    • Understand how things will be better when you are done (and how it fits with priorities)
  • 39. () 2
    • Seize the Disruptive Moment
    • Focus on the breakthrough, not the incremental improvement
    • Use technology to change the rules, cost structure, and the way the public’s business gets done
    • Play your own position
    • Be credible across, up & outside the org
    • Staff will not be braver than you are
  • 40.
    • Paul W. Taylor
    • Chief Strategy Officer
    • Center for Digital Government
    • Folsom, CA
    • [email_address]
    • Whitepaper downloads:
    • (Registration required)
    • Presentation downloads:
    • (A week to 10 days)
    Cathilea Robinett Todd Sander Bob Feingold Liza Lowery-Massey Jack Mortimer White Papers at