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  • 1. BT Managed Services Innovate http://business.btireland.ie/innovate
  • 2. Market Drivers
  • 3. Changing Demands on your Organisation & IT
  • 4. Innovate Options Innovate Managed Services Innovate Technical Support Hardware Maintenance Setup   Optional 9 – 5 Service Desk    Remote Desktop Support (End User)  Optional Optional Remote Server, SAN & Network Support   Optional Microsoft, Exchange, Citrix, SQL Support   Optional Commvault, Backup Exec Support   Optional 24/7 Proactive Monitoring (Key Valued Add)   Optional Change Management  Optional Optional Problem Management   Optional 4 hours onsite per month   Optional Quarterly Meeting (Service Management)  Optional Optional Annual Meeting (Service Management)   Optional Patch Management  Optional Optional Server Restoration  Optional Optional Security & Antivirus Health Check  Optional Optional Hardware Maintenance Optional Optional  24x7 Support Optional Optional Optional
  • 5. What exactly is supported?
    • Microsoft Windows Server Operating System
    • Active Directory
    • User & Mailbox administration
    • Exchange Server
    • Citrix
    • SQL Server (DBA)
    • Malware software – Trend, Symantec, Sophos, Macafee, Microsoft
    • VMware
    • Microsoft ISA
    • Websense
    • Commvault
    • Backup Exec
    • End User Remote Assistance on desktop
    • Microsoft Windows XP or Vista
    • Microsoft Office
    • File & Print Services
    • Primarily HP & DELL hardware
      • SAN, NAS & Server
      • Desktop, Laptop, Printer, UPS
      • Other hardware can be managed via vendor by BT Service Desk
    • Cisco hardware & software
      • Routers & Switches
      • PIX & ASA firewalls
    • Nokia/Checkpoint firewalls
      • Other network hardware can be managed via vendor by BT Service Desk
  • 6. What else do I get?
    • World class ITIL/ISO based BT Service Desk
    • Customer handbook
    • BT Service Desk calling card for end users
    • VIP response
    • Over 100 Remote IT Professionals including senior consultants
    • Onsite engineer support across Ireland
    • ITIL/ISO Incident management including escalation
    • Change management
    • Problem management forming virtual teams
    • Fully proactive 24/7 monitoring of key systems:
      • All Servers
      • All key Server applications e.g. Citrix, Exchange, SQL
      • All critical LAN Network devices
      • All desktops
    • Patch management – automated deployment and reporting on all critical patches and vulnerabilities
    • Quarterly or annual service reviews
    • Automated ‘customer portal’ with real-time web report on IT performance
    • Firewall & Router access security management
    • Health checks & support on Malware software e.g. Trend Antivirus updates
    • Server restoration for complete failure from tape media
    • Network device configuration automated backups
    • Option for extended hours, 24/7 service and/or Data Centre hosting & resilience
  • 7. Web Automated Executive Level Reports
  • 8.
      • Data Centre Hosting
      • Cisco IPT (CCM)
      • UNIX
      • Hardware Maintenance
      • 24x7
      • Extended Hours
    Typical Bolt Ons
  • 9. What are the Benefits?
  • 10.
    • Intelligent IT support enabling you to do more business
    • Remove multiple contact points & hassle for your IT services
    • Straightforward IT costs & budgeting
    • Reduced investment costs in complex IT skills
    • Save valuable business time with specialist IT support
    • Complement existing resource with over 100 professionals
    • Free up current resources to work on core business projects
    • Avoid days of downtime on mail, applications or connectivity
    • Always available online IT report
    • Concentrate on core business knowing your IT is protected by a trusted partner
    • Access to BT’s award winning Service Desk & IT professionals
    • BT as a partner can help you choose the right products & technologies for the future
    Benefits
  • 11.  
  • 12.  

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