Xedis is a dynamic company founded by experienced Service Delivery Managers and
Project Managers advising companies to set-up, structure and operate their IT
Services and organisation.
The differentiator of Xedis, compared to competing companies in the consulting market is:
1. Xedis implements processes, but also takes the responsibility to
implement tools to ensure that processes are pragmatic and
2. Xedis’ services span the entire IT-lifecycle, including the project
and service management organisation (support), making end to end
process management a reality.
3. Practical experiences based and acquired at international
enterprises both local and international.
IT Process Consultancy Project Management
Optimizes your business Framework –PMO/PSO
goals by designing efficient Make your company ready
IT-processes. Advice best and/or improve for a project
practices of common management methodology &
frameworks for Governance approach. This will allow
at Strategic level you to align your IT-projects
to your business objectives.
Have your IT production
environment managed by the
Service Delivery Managers
This is a service with high
added value during an
organizational change for
which we can also deliver
the transition management
Interim Project en Program
Network & System
Leave the management of
complex and difficult
Make your IT-processes
projects, in the hands of the
measurable by using IT-tools
project and program
for system and network
managers of Xedis.
IT(IL) Process Consultancy
IT Service management is the discipline within IT that organises IT in
function of business needs. Emphasis is on the organisation of IT
processes, that apart from technology, take into account business needs.
The ultimate aim in organising such processes is finding the right balance
between service quality and cost efficiency.
Xedis offers the following services :
• Performing quick scans to evaluate existing IT processes, and
organising work shops for setting up improvement tracks
• Organise workshops to define IT vision and strategy resulting in an
IT business plan
• Result oriented improvement tracks, like the organisation of ITIL-
concepts, establishing better communication lines between IT and
business, engineering a better separation between first and second
line, introducing change management procedures, …
• Define IT organisation models, define job descriptions and
responsibilities for Service Management process owners.
• Measuring the efficiency of existing IT-processes.
• Establishing IT standards, such as software standards for
improving software maintainability.
• Setting up Service Level Agreements and Operational level
• Give ITIL trainings fine-tuned to the culture of your company.
Profiles that Xedis can deliver in this area : IT Service Management consultants (junior,
confirmed, advanced and expert level), Strategic Management consultants (confirmed,
advanced and expert level).
The roles and functions that these profiles can fulfil are of various nature. In the profile
description (cfr. Exhibit C PartII Xedis services price list), some examples are listed but this
list is not complete nor exhaustive
Associated specific Xedis offerings : “Set up of a Service Support Office”, “Set up of a
Service Management Office”, “ Set up of a Governance Office”, “Governance Assessments “,
“IT Service Management maturity Assessments”
Network & System management advice and implementation
To support IT processes tools are indispensable. Xedis does tool selection
and manages the implementation. Combining process implementation
together with the tool implementation will guarantee that IT-process
definitions are both pragmatic and measurable.
Xedis has expertise in the market leading tools in service management support tools and
network & systems management tools.
Specialized focus is on seamless integrating Service Management tools with task and element
Profiles that Xedis can deliver services in this area : tool expert and consultant, trainer,
technical project lead, migration consultant and other associated profiles
Associated specific Xedis offerings : Tool migration assessment and project
Interim Service Management
Service Manager competencies are scarce in the market.
Xedis’ Service delivery managers manage your IT department, until
you have found the right expertise. Transfer of knowledge is
guaranteed through mentoring and coaching. This service can help
your company and have a high added value if your company
introduces important changes like the introduction of IT Service
Management ( ITIL )
Profiles that Xedis can deliver in this area : Service Manager, Service Delivery manager,
Governance manager, Service process manager , support manager and others, SMO/SSO
managers and agents and other associated profiles
Project Management Framework
IT-projects do not exist on their own. Projects are meant to enhance
the efficiency of business processes. Setting up a project
management framework (PMF) within an organization is setting up a
strategy to align project goals better with your business goals.
The project life cycle, follows the following phases. This can be formally or
• Sales : Through communication between business and IT projects are
• Planning : In order to fulfill a project, the necessary resources are made
available and planned. Project goals and objectives are defined both
quantitatively and qualitatively.
• Execution : The follow up of the project and the keeping of the project
aims are measured during the project.
• Completion of a project : The transition of the project from a project
environment to a service management environment must be prepared in
order to maximise customer acceptance of the project deliverables and
to transfer the knowledge from the developing environment to the
service management environment. Quality improvement of project
management processes can be obtained by making hands-on experience
available into the project and service management organization.
Profiles that Xedis can deliver in this area : Portfolio/Program/Project methodology
consultant, PMO consultant, PSO consultant, Audit and risk management consultant and
other associated profiles
Associated specific Xedis offerings : PMO/PSO Codex, Governance Office methodology
Interim Project Management
Big, critical and complex IT-projects that are potentially in trouble,
are managed by an experienced project or program manager, to reach
the project goals. Knowledge transfer happens in a smooth way from
the interim project manager to the project organisation.
Profiles that Xedis can deliver in this area : Project, program managers, governance
manager, PMO/PSO manager, PMO/PSO agents, auditor, assessor, Quality manager, Risk
manager and other associated profiles