Your SlideShare is downloading. ×
PowerPoint
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

PowerPoint

431
views

Published on

Published in: Business

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
431
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
11
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. ITIL Information Technology Infrastructure Library
  • 2. Definition “ ITIL provides a comprehensive, consistent and coherent set of best practices for IT Service Management Processes, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.”
  • 3. Objectives
    • Align IT services with current and future needs of the business and its Customers.
    • Improve the quality of the IT services delivered.
    • Reduce the long-term cost of service provision.
    • Comply with federal regulations, i.e., HIPAA, Sarbanes Oxley (sox)
  • 4. Continuous Improvement Model P D C A Quality Improvement ITIL Plan Do Check Act
  • 5. Progressive Improvement How do we get where we want to be? Where are we now? Where do we want to be? How do we know we have arrived? Vision and business objectives Assessments Process improvement or re-engineering Metrics and measurements
  • 6. ITIL ~7 Books~
    • 1.Service Support
    • 2. Service Delivery
    • 3. Security Management
    • 4. The Business Perspective
    • 5. Infrastructure Management
    • 6. Applications Management
    • 7. Planning To Implement Service
    • Management
  • 7. ITIL Service Management Service Support Service Delivery Service Desk * Incident Management Problem Management Configuration Management Change Management Release Management Service Level Management Financial Management Capacity Management Service Continuity Mgmt Availability Management * Service Desk is a function, not a process
  • 8. Process Prioritization Because ITIL is a comprehensive set of best practices, adoption must be prioritized to prevent a shift of focus from clients to ITIL.
  • 9.
    • 渡辺敬一 12034423
    •     お わ り