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  • 1. OAGITM Conference January 25-27, 2006 Salishan Gleneden Beach, Oregon Wednesday, January 25, 2006 Welcome and Intro – John Margaronis / Ken Sigesmund Welcome to Lincoln County – Lincoln County Commissioner Don Lindly Keynote Address – Attorney General, Hardy Myers Topics discussed • Internet Crimes Against Children (ICAC) o 100,000 web sites related to child porn o Funded under Title IV o Established in 1998 o National network o Public training available and ICAC web site accessible o Bill Carroll – Oregon ICAC point-of-contact, (503) 378-6347, bill.carroll@state.or.us o ICAC Web site: http://www.doj.state.or.us/oricac/index.shtml • Significant Oregon cases State Update – Stan McClain, CIOC Chair {Handout provided} Topics discussed • State CIO recruitment process/status • State CIO Council – Established in 2003 • Statewide governance policy o Established roles o Established structure related to IT governance • Statewide initiatives (CNIC, Security, Enterprise Architecture, Performance Measures, wireless law enforcement, etc.) • Enterprise Information Resource Management Strategy (Handout provided) • eGovernment • Forms-based work through EDI and Adobe
  • 2. ITIL Presentation Greg Charles – Computer Associates {Handout provided} gregory.charles@ca.com • Best practices in service management in an increasingly complex environment. • Approaches currently in use o Business as usual – “Firefighting” o Legislation – “Forced” o Best Practice Focused • Legislation doesn’t always make service delivery better. Best practices do. (Examples – Quality & Control models, process frameworks • What is not defined cannot be controlled • What is not controlled cannot be measured • What is not measured cannot be improved. o Define  Improve o Measure  Control and Stabilize • ITIL  Information Technology Infrastructure Library: A seven book series that guides business users through the planning, delivery and management of quality IT services. Service Support and Service Delivery are the two key components most predominantly utilized. • Service desk should be single point of contact for all customers. • Major components – Service Desk, Incident Management, Change Management (90% of all incidents or outages are a result of known changes), Release Management, Configuration Management. • There should be no software distributed other than through the IT Department. • Service Delivery – Availability Management, Capacity Management, Service Level Management, Financial Management for IT Services, IT Service Continuity Management. • What is ITIL all about: o Aligning IT services with business requirements. o A set of best practices, not a methodology o Providing guidance … • CobIT Domains o Plan & Organize o Monitor o Acquire & Implement o Deliver & Support • 17 of the CobIT processes are contained in the ITIL processes. • COSO – Defines high-level policies • CobiT – Defines the control structures • ITIL – Defines best practices
  • 3. Roundtable Discussion Items {Handout material incorporated below} • Clatsop County o Install SunFire V440 server; migrate Oracle database to version 10G; migrate client/server applications to PowerBuilder 10; migrate reports to Crystall Reports XI o Upgrade Internet service to Charter Business … 6MB up & down o Complete IT security assessment resulting in: IT security policies and user awareness; update configuration of County LAN per recommendations; establish centralized logging; o Add BlueCoat appliance to align Internet access with County Administrative IT policies o Email enhancements o Install Barracuda for SPAM filtering o Update to GroupWise v7.0 o Assist misc departments with software acquisition and/or installation o Health Department – KIPHs … Public Health Software o Sheriff’s Office o Enhance existing system by adding Civil Processing Module o EvidenceOnQ software o Become fully staffed: hire journeymen level network administrator; hire help desk technician • Linn County o Looking forward to installation of mirrored SANs - soon o Helion for Clerk – installed and “live” o ZENworks - installation slowly being implemented o Laserfiche - More departments using this product o ITS Advisory Group – implemented. The big question is in-house programming • Klamath County o Moving Clerk off of Laserfiche and on to Helion. Has been approved by commissioners. o Developing inhouse, enterprise wide imaging system using .net and Leadtools. Initial analysis of 6 departmental workflows completed. Design of base system completed. Base system will be a collection of objects that can be encapsulated into a more customized db front end for varying department needs. Currently coding base objects. o Continual support headaches with TWIST • DOR o Struggling to absorb another budget reduction & Service Level reductions. o Challenges with Smart Buy purchasing contract for PCs.
  • 4. o First Web app pilot with MDA/Webshere/Java/DB/Eclipse - Multi-vendor integration struggle with iSeries/Web/Java - anyone else facing similar challenge and what is your experience? o CNIC - How to simulate latency impact of a data center move to identify nTier applications that will underperform? • Secretary of State o Oregon Centralized Voter Registration - All 36 counties are up and running. Mock election was held on January 12-20 and the final load test is scheduled for February 10, 2006. The final acceptance of the system is scheduled for after a successful May 2006 primary. o Election Business System - Rewrite: We are implementing a new programming language and the Committee Subsystem within our Election Business System will be the first project out of the gate. It will have an Oracle back-end with a JAVA front end. o On our Novell network, we will be installing a new product, ZEN, Zero Effort Networking. This product will allow more efficient management of the workstations.  Installs critical updates for security updates are sent to the users automatically.  Finds and catalogs network equipment.  Finds and catalogs computer equipment for asset tracking.  Finds and catalogs desktop software for asset tracking and compliance.  Installs software updates for version upgrades. o The ZEN package we are installing will be doing these features initially. Additional components will be installed later to provide desktop imaging, new software installs, and application usage. • Lincoln County o Netware: To Be or not To Be: that is the question... o We aren't into Novell's Linux offerings, and seem to be running fine in our "classic" 5.x through 6.5 environment. MLA renewal comes up in July. Netware classic is moving off the radar. I do not want to jump ship, but it's a choice that I have to consider. o Unpleasant experience with a vendor._____ o Courthouse Security system installation by ECS. • Lane County o Project Management initiative and establishment of a PMO. Status – Complete. o ITIL Implementation. Status – Looking for a new Service Desk package that incorporates all aspects of ITIL. Planning to consolidate the Lane County and Regional Help Desks as part of this initiative. Change management to be implemented in all service areas within the organization.
  • 5. o Enterprise Architecture Implementation. Status – Have defined the governance structure and organizational roles. Have demo’d various tools to capture and report data. Project plan is currently being generated. o Strategic Plan Update. Status – Business meetings are approximately 75% complete. Templates for new “look and feel” have been compiled and analyzed. Plan to implement in parallel with beginning of new fiscal year. o Law Enforcement System (AIRS) Upgrade. Status – The project was originally granted to Motorola, who completed Phase I (consisting of Jail Management, CAD, and Mobile). Phase II of the project (consisting of Police and Fire Records Management, Field-based Reporting, Courts, and integration between all components and all local agencies) was pulled from Motorola and will be developed internally. Requirements gathering for Phase II is nearly complete. Estimated time for project completion is ~ 3 years. • Jackson County o Network Port Lockdown Complete o HIPAA security review Complete o On-line Tax Payments Complete o Enterprise Electronic Document Management Planning o Storage Area Network Planning • Multnomah County o Thin Client – implementation o Enterprise Backup – implementation o Mainframe Elimination o Hitachi Portfolio Assessment and Reorganization • DCBS o Online Permits - presenting on this o License Directory (LD) - would like to talk about this in detail at a future conference. The state is expanding the current LD by enabling counties and cities to add information. Clackamas and Wilsonville are the first pilot groups to participate. o Online Licenses - would like to talk about this in detail at a future conference. The state now has about 10 agencies implementing the License 2000/MyLicense software. DCBS has about 30 license types online and expects to deploy many more over the next several months. o Data Stewardship Development and Meta Data Project - DCBS is implementing a program to educate/train our data stewards and give them a tool to record and maintain metadata information. o Citrix/Central Application Delivery (CAD) - DCBS is successfully using Citrix/CAD to easily and inexpensively deploy software and version upgrades while extending the life of older desktops, in addition to enabling rich remote access to applications. • DHS o Addressed Twist issues and announced it is now available through Citrix. o Discussed DHS hosted services for several interested counties.
  • 6. • Douglas o Extending imaging system to HR, Building & Planning, etc. o DA and Jail Implementation - (Last Tiburon components of 911/Shf/Mobile/DA/Jail project) o Intrado Emergency Notification Phone System o Tsunami Alert System o Health System RFP o Live Broadcast of County Meetings • Deschutes o Wireless engineering study being completed. o Centrallized IT vs. fragmentation o Citrix and Office upgrades - it's a hassle o RS6000 and AS400 upgrades o IP Phones • Washington County o Wireless (Wi-Fi) for the Sheriff and police agencies in the County. Contract has been awarded. Initial project is in partnership with Beaverton. It will cover downtown Beaverton & Hillsboro along with several traffic corridors. Subsequent phases will expand the corridors and will use Wi-Max and will utilize traffic signals at key intersections. This will also provide video feeds of these intersections. o Imaging and Workflow; we have been installing Laserfiche systems in multiple departments; focus was on Public Safety. Documents and data can move in a defined workflow and automatically populate systems (such as DACMS). o Strategic Long range Technology Plan: Worked with departments to define and update their requirements. reviewed some key technologies we are working on. Still need to analyze and quantify the data and generate the actual long range plan (First half o 2006). o E-services Portal: Developed this to allow the public to interface with the County to access information and to utilize e-commerce functions such as on-line tax and dog license payments. o PORTLAND REGION POLICE RECORD MANAGEMENT SYSTEM: We currently have partnered with Portland and multiple cities for a regional RMS. We have put together a regional committee to evaluate replacing it with a new system. o Business Continuity Planning: Developing an alternate data center as well as BCP plans around that to address potential disasters. • Marion County o Transition to A/D complete – now what do we do about GroupWise? o Update on Marion County's new Cogent Livescan and AFIS system. o ITIL Initiative o Open Source – Help Desk application? o DACMS - some counties interested in our version. o Courthouse fire - what it meant to IT
  • 7. o Question - SPIN in Multnomah County – Multi County Opportunities? • LEDS o NCIC 2000 transactions will be implemented March 27, 2006. Allows agencies to send images to FBI. o New medical marijuana registration site. o Reviewed a product called eCheck. o Fingerprint validation list available. FBI wants to expunge records when employees leave positions requiring fingerprints. o Pawn records system in place for use also. • DOC o Upgrading CIS from Cobol to web-enable app. o Active participant in CNIC. o Working the inmate network system but currently short-handed. o Clarification of open source use – limited to inmates at this time. o Working on data warehousing server. o John announced Clint’s retirement at the end of February. • Tillamook o Tillamook Light Wave project complete, providing a fiber infrastructure. o Completed significant work related to tsunami warnings and disaster recovery as part of a “continuity of government” initiative. Some testing complete. o Successfully utilized AD to deploy MS Office products. o Phasing Novell out, to be completed in March-April time frame. • AOC – Larry passed • ODOT o Implementing imaging system o Enterprise email archiving o DMV – Project called RealID (SB640) to image and archive photos and identifying information for identity theft and homeland security. o Wireless interoperability project. o Intelligent messaging systems (highway signs, etc.) o CNIC Steering Committee Chair  Ensuring there is at least as good service levels at a lower cost.  ODOT moving first but all agencies will move in over the course of the year. • Columbia County o Implementing Groupwise Web Access o Discussed staffing issues in small counties
  • 8. Thursday, January 26, 2006 State/County Permits & Licenses Online Royce Trammell - DCBS {Handout provided} • Royce gave some background on DCBS and the permitting project • Pilot project will include the cities and counties in the Portland metro area • Over 2,000 permits sold online to date Project Management in Criminal Justice System Implementation Tom Fallon – Douglas County {Handout provided} • Douglas County upgraded the law enforcement suite of products with Tiburon. • Tom discussed RFP requirements, vendor conferences, and phases of the project. He also discussed integration requirements, risk, and project team processes. • See handout for details. Wireless Presentation - Sprint Mary Ellen Cantrell – Government Account Manager • Reviewed interoperability video • Solutions - 4 in 1: Wireless data, text and numeric messaging, direct connect (bypasses public switch) • Local and state government is third in priority access behind the governor and DOD facilities • Emergency Group Call – Can be created by Nextel • Wireless Priority Service – Same level of priority service to Nextel’s network • Talkgroup scan – Allows users to monitor up to 4 simultaneous talkgroups • Selective Dynamic Group Connect – a new version of group walkie-talkie communications that allows up to 21 participants per call • Direct Talk – Off Network Push-to-Talk – Uses public 900 frequency. Allows users to communicate in a 2 to 5 mile range. • Radio System Interoperability – interoperability for disparate radio systems • Emergency Response Team – 24 hour public safety call center; inventory of 20,000 units; rapid deployment for areas without service; Needs to be setup proactively. • Discussed internetworking gateways for interoperability and network convergence. • Network convergence (erasing the barrier between wireless and wireline), mobility (encouraging the business adoption of wireless technology), security, verticals (solutions development within an industry) • Sprint PCS Data Link provides a secure, private wireless connection between your enterprise network and the enhanced Sprint PCS network. Positioned as a remote access solution for mobile employees. • PCMCIA cards are available for remote wireless access
  • 9. • WiMAX (Worldwide Interoperability for Microwave Access) is an emerging high-speed wireless protocol developed by IEEE. There are two versions – fixed antennae (802.16d) and mobile antennae (802.16e). 70 kbps; soon to be 256 kbps. • WiMAX bandwidth and distances are touted as up to 30 miles and 70 mbps. • EVDO – Evolution Data Optimized (400-600 kbps burst to 2 mbps) • Estimating 70+mbps by 2010. Open Source Development Lab – Overview Presentation Tim Windham – Beaverton OSDL CTO • OSDL Mission – To be the central body dedicated to accelerating the use of Linux, from the enterprise to mobile computing. • OSDL History o Founded in 2000; more than 75 members on 5 continents o Employs key Linux maintainers (Linus Torvalds, Andrew Morton and Stephen Hemminger, Network Component maintainer) • Initiatives – Carrier Grade, Data Center, Desktop and mobile Linux • Lab – Performance and regression testing on Linux kernel, patches; host initiative-related and member-specific projects • Engineering – Dedicated resources for key technology projects; fund core Linux kernel development and maintenance • Legal – Legal Defense Fund; Patent and other IP-related activities • Marketing – Promote Linux adoption through PR, evangelism, support initiatives; sponsor/host enterprise Linux events and conferences; LUAC’s – Linux User Advisory Councils (on-going focus groups) • What Linux provides to the Linux community o Linux Developers:  Enterprise-class data center test facility  Development tools and performance test suite  Working group participation o Customers  Vendor interaction  New development/research  Influence vendor solutions  User Advisory Council  Working group participation o IT Vendors  End-user requirements  Visibility to developer community  Working group participation o Academia
  • 10.  Engage with industry  Collaborate with other academic institutions  Gain insight into project and career opportunities • OSDL Initiatives o Carrier Grade Linux (CGL) – communications infrastructure o Data Center Linux (DCL) o Desktop Linux (DTL) – Enterprise desktop, corporate client devices o Mobile Linux Initiative Debbie Bryant – OSU OSDL • OSDL housed at the OSU campus, Office of Information Technology; there are 20 staff – 8 full time and 12 students • Earned international reputation as leading Open Source project hosting and support environment • 25 million unique visitors a day. • Hosting 20 OSS projects, with 6 more slated to move now • Home to Mozilla and Linux Kernel development • 420% ROI to university in 2 years • Donations from industry • GOSCON 05 – limited to 200 attendees • Objectives o Create a cohesive cluster o Raise awareness of Open Tech in Oregon o Recruit businesses, people, and projects o University-Industry partnerships • Helpdesk Project o Public-private joint project o Recently had kick-off on upgrade development o Community formation o Requirement gathering – 2 to 6 weeks o Development/testing/deployment – 6 to 12 months o How to participate  Direct membership  Resource contributions  Leadership in requirements and/or technical committees  Deployment test beds and training • GOSCON o Hear from and meet industry experts on the forefront of the industry o Gain a clearer understanding of what open source is o Hear about how open source is used today at the state and local government level o Gain exposure to case studies in summary of systems and applications in government
  • 11. o Learn about intellectual property o Will be October 12-13, 2006 o GOSCON 05 presentations are now on the site http://www.goscon.com • Trends in State & Local Government o From “why” to “why not?” o Moving from skunk works to more “open” o Retention and recruitment incentive o Fewer efforts to legislate o Agencies are investigating the OSS development model for cross-agency collaboration • Recommendations o Get informed  Talk to your peers  Recommended reading • “Succeeding with Open Source” by Bernard Golden • “Open Source for the Enterprise” by Dan Wood • Enterprise Open Source Journal  Attend GOSCON and bring a friend o Develop an Open Source policy for use in the organization
  • 12. Friday, January 27, 2006 Intechra Vender Sponsorship Business Meeting • Agenda o Minutes from last meeting approved o Treasurers Report  Recommendation made by DHS to invest the earnings. Wally Rogers of DOR volunteered to research and report back. o Membership Dues Update o COG and City Membership  Reviewed bylaws related to membership. Discussed a request for COG membership and membership in general, including cities. A motion was made to modify the bylaws to allow all government agencies membership opportunity. The motion was seconded and passed unanimously. Bylaws changes to reflect this vote will be incorporated by the Executive Board and published to the OAGITM web site. o Slate of Officers Nomination  Nominations • President – Ken Sigesmund • 1st Vice President – Kevin Potter • 2nd Vice President – Tony Black • Secretary Treasurer – Jean Straight  Moved and seconded, approved by unanimous vote. o SDC (CNIC) Discussion  Ben Berry of ODOT (Chair of CNIC Steering Committee) provided an overview of the CNIC project. o President’s Report  John Margaronis expressed his thanks. Gartner – Pocket Power: Mobile Device Trends and Directions Kenneth Dulaney, Vice President, Distinguished Analyst • Evolution of Smartphone Technologies o Battery – Fuel cells (5 years for maturity) o PBX Integration – High end phones (5 years for maturity) o Sensors – Who, what, when, where, and why; constrained by external systems o Connectors – mini-USB (1.5 years for maturity); Bluetooth over UWB (Ultra Wide Band) (3 years for maturity) o Antennas – Multi-radio, multi-band, multi-frequency; satellite radio and television; software defined radio
  • 13. o Processing ability – Moore’s law plus • Mobile Auto-blogging o Events captured on phone o Events transmitted to website o Events stored on website o Website accessed and further links defined • Discussed several types of devices and their capabilities. Also predicted things to come. • Discussed Blackberry’s presence and advantages. Also that the presence of others is more and more predominant. Discussed RIM and patents in general. • Microsoft OEM Environment o Still only platform supplier for industrial handhelds, PDA’s, smartphones from multiple suppliers o Mixture of enterprise and operator suppliers o Windows Mobile 5 an improvement but requires feature pack upgrades for email o Native applications remain weak o However development environment and brand keep the products strong • Elements of Good Mobile Design o Weak  Too much on screen  Structure input  Small input box size  Too few pull downs  No tabs  No context directed input  Multiple back-end comm. Sessions o Good  Pen versus keyboard  Inking for signatures  Inking for unstructured input  On-board data queues  Time sensitive