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Microsoft Word - Fact Sheet ITIL Foundation Special Edition ...
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Microsoft Word - Fact Sheet ITIL Foundation Special Edition ...


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  • 1. ITIL FUNDAMENTALS TAILORED TO YOUR ENVIRONMENT Course Objective Curriculum The standard 2-day ITIL® v2 Foundation Participant will learn: training course fully prepares every participant • What is ITIL? for EXIN’s “ITIL v2 Foundation in IT Service • ITIL’s history Management” certification examination. • What is IT Service Management (ITSM)? This special extended 3-day version of the ITIL • The difference between ITSM and ITIL Foundation certification training course will also • What is an IT Service? address one predetermined topic of your choice • What is a Process? through role plays, case studies, white papers, • Processes and Procedures discussion forums, practical examples, hints and • The crucial role of the CMDB tips, etc. Participants will be better enabled to • The Process-Oriented IT Organization put the acquired knowledge immediately into • Managing Process Improvements practice after the training course. • ITIL Process Levels • ITIL and Process Quality Assurance ITIL v2 Foundation Special Edition • ITIL Process Interrelationships Offerings: • ITIL Process Metrics • ITIL v2 Foundation & “How does ITIL fit • ITIL Process Roles & Responsibilities into your organization?” • ITIL and Best Practices • ITIL v2 Foundation & “How to Implement • ITIL Standard Terminology ITSM?” • Incident Management • ITIL v2 Foundation & “How to Assess • Service Desk Process Maturity?” • Problem Management • ITIL v2 Foundation & “ITSM Tools” • Configuration Management • ITIL v2 Foundation & “ITSM for the Medical • Change Management Industry” • Release Management • Other versions will be announced soon • Service Level Management Prerequisites • Capacity Management • A basic level of IT literacy with 1 to 2 years • Availability Management operational experience in any aspect of the • IT Service Continuity Management training course curriculum • Financial Management for IT Services Target Audience • Security Management • All involved with the provisioning and the delivery of IT services whether you are on a strategic Course Schedule and Fees directors level, on a tactical management level or • Onsite Course Fees: Please contact us for on an operational operators level a competitive fixed-price quote. • All involved in any quality improvement initiative within IT or that is related to IT Price includes • itSMF’s “IT Service Management Pocket Duration and Location Guide” book and multiple white papers • We offer 2 or 3-day ITIL Foundation training • Full color copies of the training material courses. This 3-day version also addresses • A list of ITIL Terminology related to ITIL Processes a predetermined ITSM-related topic. and a list of 200+ ITIL Definitions • The training course is conducted onsite • A thorough examination preparation with three at your own facilities. sample examinations and multiple practical hints and tips. EXIN Certification Examination • Six months of e-tutor support for candidates that • A 1-hour electronic or written multiple- fail for the certification examination choice exam that is being proctored by EXIN Why InterProm USA? • Examination is conducted concurrently with • We are one of the very few firms that is the training class accredited for all three ITIL Certification • Our passing rates for this exam are courses and make use of our own course consistently 91% and higher for 5 materials consecutive years. • Our own accredited instructors possess extensive experience in the ITSM-related topic Copyright ©2007 InterProm USA Corporation. ITIL is a Registered Trademark by the OGC. For more information: Tel: 480-699-9642, URL:, E-mail: