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SOA Practitioners’ Guide Part 4 SOA and ITIL Convergence: Painting by Surekha Durvasula © Towards a Business Service Information Library Fourth Service Oriented Architecture for E-Government Conference Burc Oral, PhD, CellExchange Federal SOA Practitioner BurcOral@CellExchange.com http://www.cellexchange.com/soa October 1, 2007 McLean, VA

Authors of this SOA Practitioners’ Guide Authors are also the founding members of the SOA Consortium Surekha Durvasula, Manager, Enterprise Architecture, Kohls Ashok Kumar, Director Services Architecture Avis/Budget Kumar Director, Architecture, Dr. Burc Oral, Senior Architect, CellExchange Federal Yogish Pai, SOA Practitioner SOA Practitioners’ Guide 2 Fourth Service Oriented Architecture for E-Government Conference

The Practitioner’s Guide: A Collective BoK Collaborative work of dedicated expert SOA practitioners Authors are also the founding members of the SOA Consortium A series of living documents Collective body of knowledge about SOA Develops a shared language Describes and documents best practices and key learnings Helps fellow p p practitioners address the challenges of SOA g A reference encyclopedia for all SOA stakeholders Guide to Business Agility g y SOA Practitioners’ Guide 3 Fourth Service Oriented Architecture for E-Government Conference

Impetus for this SOA Practitioners’ Guide Manage Service Sprawl Explore More Best Practices for Business Agility Expand SOA and Service Lifecycle Activities and Processes Assemble an Information Library for Business Services: BSIL: Business Service Information Library SOA Practitioners’ Guide 4 Fourth Service Oriented Architecture for E-Government Conference

Why are SOA Practitioners interested in ITIL? Leverage the Basic Premise of ITIL: g a well managed IT Organization can act like a business within business Apply A l ITIL Framework to Business Services F kt B i S i Utilize ITIL to Manage Service Sprawl g p Enrich SOA and Service Lifecycles Investigate BSIL: Business Service Information Library SOA Practitioners’ Guide 5 Fourth Service Oriented Architecture for E-Government Conference

What is in ITIL? Basic Premise a well managed IT organization can act like a business within a business A Collection of Best Practices of IT Service Management Started in 1986 45 books V2: Process centric 10 processes/books V3: Service centric Service Lifecycle, 5 books SOA Practitioners’ Guide 6 Fourth Service Oriented Architecture for E-Government Conference

ITIL Service Lifecycle Service Strategy Design, develop, implement service management Service Design Design and develop services and service mgt. processes Service Transition Transition new and changed services into operations Service Operation Manage IT Service delivery and support Continual Service Improvement Create and maintain business value through better service design, transition and operations SOA Practitioners’ Guide 7 Fourth Service Oriented Architecture for E-Government Conference

ITIL and SOA Practitioners’ Lifecycles Converge SOA Practitioners ITIL SOA Lifecycle Service Strategy Service Design Requirements & Analysis Service Service Improvement Service Lifecycle Design and Development g p Service Transition Lifecycle IT operations Service Operation Business Requirements Service Repositor y IT Solution Operations Development SOA Practitioners’ Guide 8 Fourth Service Oriented Architecture for E-Government Conference

Practitioners’ Strategy is SOA Lifecycle Initiate Develop SOA Roadmap Execute Plan Reference Initiate SOA SOA Principles Execute SOA Roadmap Architecture Portfolio Management Business Architecture Business Principles Project Objectives BPM, COTS, etc. Develop SOA Roadmap Application Testing Infrastructure Arch Application Principles Project Team Members Portal, SO, ES, etc. Infrastructure Publish Management FTE & PT Information Arch Technology Principles Data Discover Timeline & Deliverables MDM, ODS, DW, etc. 6-12 weeks Develop Roadmap Data Principles Based on Biz Priorities Governance Organization Skills Mapping Review and Update Roadmap SOA Practitioners’ Guide 9 Fourth Service Oriented Architecture for E-Government Conference

ITIL Lifecycle Framework SOA Practitioners’ Guide 10 Fourth Service Oriented Architecture for E-Government Conference

ITIL offers a rich vocabulary SOA Practitioners’ Guide 11 Fourth Service Oriented Architecture for E-Government Conference

What is in an ITIL Stage? ITIL v3 is more than processes ITIL SOA Practitioners Principles Principles Key Considerations Processes Processes Recommended Process Activities Activities Organization/Function Organization/Function Actors Technology Considerations Technology T h l Considerations Implementing Implementing Best Practices Challenges, Critical Success Factors Challenges, Critical Success F t S Factors and d and Risks Risks Appendices Appendices Appendices SOA Practitioners’ Guide 12 Fourth Service Oriented Architecture for E-Government Conference

What is in an ITIL Process? Purpose/Goal/Objective Scope Value to Business SOA Practitioners ITIL Actors Policies, Principles and Basic Concepts Tools Process, Activities Process Activities, Methods, and Techniques Process Activities, Methods, and Information Management Techniques Artifacts Triggers, Inputs, Outputs and Interfaces Triggers, Inputs, Outputs and Ti I t O t t d Key Considerations Value to Business (business motivation) Interfaces Purpose/Goal/Objective Key Performance Indicators Scope Recommended Process Process Activities, Methods, , , Information Management and Techniques Policies, Principles and Basic Metrics Concepts Best Practices Key Performance Indicators, Challenges, Challenges Critical Success Metrics Challenges, Critical Success Factors, Risks Factors and Risks SOA Practitioners’ Guide 13 Fourth Service Oriented Architecture for E-Government Conference

ITIL Processes and Activities address Service Sprawl Lifecycle Stage Process Activity Service Catalog Management Service Level Management Requirement E i R i t Engineering i Capacity Management Service Design IT Service Continuity Management Data and Information Management Application Management Information Security Management Supplier Management Change Management Service Asset and Configuration Knowledge Management Communications Management Service Transition Transition Planning and Support Organizational and Stakeholder Change Management Release and Deployment Management Stakeholder Management Service Validation and Testing Evaluation (performance) Monitoring and Control IT Operations Network Management Storage and Archive Database Administration Desktop Support Event Management Middleware Management Internet/Web Management Incident Management Main Frame Management Service Operation Problem Management Server Management and Supports Request Fulfillment Directory Services Management y g Access M A Management (IAM) t Facilities and Data Center Management Information Security Management Improvement of Operational Activities Seven-Step Improvement Process Assessment (gap analysis) Service Reporting Benchmarking Continual Service Service Measurement Measurement and Reporting Improvement ROI Balanced Scorecard Business Involvement SWOT Service Level Management Deming Cycle SOA Practitioners’ Guide 14 Fourth Service Oriented Architecture for E-Government Conference

SOA Practitioners’ Processes and Activities Address Business Services Lifecycle Stage Process Activity Portfolio Management Requirement Capture Requirements Project Initiation User Experience Simulation & Analyses Architecture Statement Business Process Modeling SOA Repository Service Orchestration/Modeling p Service Composition SOA Registry Design Composite Application Design Information/Data Modeling Application Modeling SOA Repository Development Tools and Environment Testing Development Service Creation & Construction SOA Repository Release Management IT Operations Service Deployment Enterprise Management Systems SOA Repository SOA Practitioners’ Guide 15 Fourth Service Oriented Architecture for E-Government Conference

Towards a Business Service Information Library Processes and the discipline of ITIL can also be applied to business service creation and usage. SOA Practitioners propose the creation of a BSIL, Business Service Information Library. Leveraging existing frameworks and disciplines, BSIL shall be a series guidelines on all aspects related to business services, from business values to best practices for processes and activities. It shall walk a stakeholder in step by step manner how to discover, define, create, d l t deploy, maintain and i i t i d improve services. i ITIL addresses service sprawl ITIL framework can be used in business service realization ITIL and SOA Practitioners’ frameworks are complimentary BSIL is an aggregation a collection of links and BoKs aggregation, EDA-Event Driven Architecture Business Architecture, POA -- Process Oriented Architecture BPM COBIT, IDEAL, EPIC, PMBOK, SWEBOK, … Enterprise Architecture More processes/activities: Security, Legal Security Legal, Domain/Industry Specific SOA Practitioners’ Guide 16 Fourth Service Oriented Architecture for E-Government Conference

Where to find SOA Practitioners’ Guides Living Document at http://soaalliance.jot.com/MemberPublications which shall be constantly updated based on the SOA y p Practitioners’ experience Download at http://www.cellexchange.com/soa SOA Practitioners’ Guide 17 Fourth Service Oriented Architecture for E-Government Conference

Thanks SOA Practitioners’ Guide Ready for Q/A Part 4 Towards a Business Service Information Library Burc Oral, PhD, CellExchange Federal boral@cellexchange.com http://www.cellexchange.com/soa h // ll h / SOA Practitioners’ Guide 18 Fourth Service Oriented Architecture for E-Government Conference

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