Clarity on the performance of IT Metricus at a Glance Metricus Metricus has been acknowledged for breaking new ground on IT performance management and is nominated for the ITSMF Innovation Award by three independent juries.
Measure- Dashboards, Scorecards, Reports “ A dashboard is a visual display of the most important information needed to achieve one or more objectives; consolidated and arranged on a single screen so the information can be monitored at a glance” Intelligent Enterprise, 2004 Green IT dashboard Metricus Dashboard from the Service Request Module
Highly visual, data aggregated from various sources
Provide a one glance view on the current state of the organization/process or activities.
Typically used by CIOs, IT Management and business users.
Manage – Manages the integration of data from your ITSM tools
Data management is the extraction, transformation, and loading of data from disparate systems into a single data store for the purposes of manipulation, evaluation, and analysis.
Data management allows organizations to access all their fragmented data, create an accurate and consistent view of their information assets, and leverage those assets to drive business decisions and operations.
Data Management is the link between operational systems and tools and decision making information based on structured Key Performance Indicators
Metricus Data Management
Export data from your service management tool into Metricus Templates
Upload templates via FTP to Metricus
Metricus processes your data and transforms it to information
Manage – Metric Management functionalities Easy Data Templates Every Module includes structured templates that help you collect data from your service management tool and upload this to Metricus. The simplest way to do this is through FTP allowing you to refresh your data whenever you want to Define your reporting structure This allows you to define your reporting structure. Do you want to report per department, geography or team? Manage access rights Assign dashboards to users and manage who sees what Settings Manage definition, set target, tolerance, data criteria