ITS In Progress Review 7-17-08Presentation Transcript
Information Technology Services In Progress Review July 15, 2008
The Division of Information Technology Services (ITS) strives to support and enrich the university experience for students, faculty and staff – an experience that is increasingly technology enabled and network based.
ITS teams develop, operate and maintain the University’s computing and networking infrastructures, major administrative and academic information systems, baseline instructional and information technologies, and associated technical support services.
ITS teams provide direct support for the information and academic technology needs of the University’s administrative and academic units.
Excellence in teaching and learning, information sharing, and the exchange of ideas and viewpoints, along with anytime/anywhere access to resources and services, are defining features of the academically rich, student centered university experience we intend to help provide for Cal State East Bay students.
The goal of excellence in the use of information technology is an essential ingredient in achieving this vision.
Within ITS, we share a common set of values as we work to accomplish our mission of supporting the academic, administrative, and co-curricular functions of Cal State East Bay. (Adopted by ITS staff in Fall 2007)
We value our technology services role in the mission of the university.
We value exceptional customer service.
We value operational excellence.
We value helpful and supportive relationships.
We value a collaborative work environment and refuse to let each other fail.
We value professional development and accountability.
We value a healthy and fun work environment.
Advisory & Governance Advisory Operational President & Cabinet CIO Academic Senate ExCom Provost Council Online & Hybrid Support Center (OHSC) University Technology Projects Office (UTP) University-wide IT (UIT) Advisory Committee Technology Leadership & Coordination Groups (TLC) Management Team (IT Services Division)
The strategic plan for IT@CSUEB focuses on the alignment of central and local information technology resources, services, projects and support structures with Cal State East Bay’s “seven mandates” outlined within the Framework for the Future .
The tag line for ITS alignment and balance is: “Centrally-coordinated/Locally-directed.”
Framework for the Future
IT@CSUEB Strategy Plan
The strategic plan calls for ITS to provide:
1) A solid foundation of IT infrastructure and sound fiscal planning;
2) Academic & instructional technology resources and support for faculty;
3) Anywhere/anytime access to services and support for student success and engagement in campus life; and
4) The cyber-facilities required for the university to appropriately serve specific internal and external audiences.
First Year Priorities
Major responsibilities and projects included:
launching the new ITS division, and the "centrally-coordinated/locally-directed" IT management model;
launching the Online Campus initiative;
launching the Online Student Services initiative;
launching the Accessible Technology Initiative, and the Web Rebuild project;
launching the Server Consolidation and lifecycle management initiative;
launching the Desktop Infrastructure and support initiative;
launching the Smart Classroom Infrastructure and support initiative;
launching the Email Outsourcing initiative;
launching the Emergency Notification initiative;
creating an Email Retention Policy;
creating Acceptable Computing Use policies for faculty, staff, students, and guests;
completing the initial phases of Financial and Student Data Warehouse initiatives;
testing and evaluating Voice-over-IP implementation options;
providing support and leadership for key CSU systemwide IT initiatives; and
providing support and leadership for CENIC and IEEAF initiatives.
First Year Reflections
What worked well?
Bringing all IT staff together (hard work, but well received by nearly all staff)
Baseline computer refresh
Server consolidation & virtualization
Initial phases of data warehouse initiatives
Smart classroom build-out & refresh
College & Concord SLAs
ATI IMAP & web rebuild
Student email hosted by Google
Email retention policy
Internal communications between most teams within ITS
What didn’t work well?
Bringing all IT staff together (very difficult for PEM IT staff, and for a few lone rangers)
Filling vacant positions
Admin Division SLAs
Communication about procedures, processes, resources, roles, status info, etc
No service desk
Project advisory & governance – who approves, who prioritizes, what’s our capacity?
Second phases of data warehouse initiatives
The Road Ahead – Together
Jointly focusing on continuous improvements while:
Moving forward with strategic initiatives
Revising SLA structure to include enterprise-class/best-practice processes & metrics
Institutionalizing client relationship management, service desk, & communications functions