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ITIL V2 Practitioner ITIL V2 Practitioner Training Training
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ITIL V2 Practitioner ITIL V2 Practitioner Training Training

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  • 1. BUSINESS DRIVEN IT SERVICE MANAGEMENT ITIL V2 Practitioner delve into the detail Training Just like any good tradesman, you need the right tools to achieve a quality result. ProActive's Practitioner training provides the tools you need to achieve best practice in IT Service Management AND accrues credits towards further training in Version 3. Practitioner training provides students with "How To" training in a particular ITIL process. We are extremely happy with ProActive's Service Desk & Incident Where the ITIL Foundation Certificate provides staff with Management Practitioner training and a high level view of all processes and how they fit the level of knowledge that the together, Practitioner Training takes students one step participants gain. further and provides detail on how to plan for, and - Rob Stewart, Manager Service Desk, implement ITIL processes. NAB Technology Operations
  • 2. PRACTITIONER Courses & Course Format ProActive currently offer the following PRACTITIONER Clustered Courses If you are interested in a Practitioner course that is not currently offered in the public schedule, please contact us as courses may be scheduled if there is enough demand, or for groups of 8 or more, the tools you need to achieve CERTIFICATION Practitioner training courses: holding the course on-site is a very cost-effective option! All ProActive's Courses are accredited by the Information Systems Examination Service Level Release & Control Clustered Practitioner: Management Planning and implementation of Release and Release Planning Board (ISEB), with the exception of Control processes Designing, building and configuring a Release Support and Restore, which is accredited by EXIN. Support & Management of Configuration Items (CIs) and Release testing and acceptance Release rollout planning Restore 'Clustered' assets Successful completion of these courses and Maintenance of the Configuration Management Release Management - communication, the associated examination will provide the Database (CMDB) preparation and training student with the ITIL V2 Practitioner Release & Change Initiation, Prioritisation and Assessment Release distribution and installation Certificate in the relevant process, plus the Control 'Clustered' RFC Authorisation Change Building, Testing and Implementation Monitor and Report on Release and Control Interfaces and Dependencies student will accrue credits towards the achievement of the ITIL Expert in V3. Release Policy In addition to the above, the following courses are available on-site, or publically In order to obtain certification, students Most interesting and probably most valuable was scheduled if there is demand: must undertake a formal individual the trainer's real experience and his ability to marry assignment completed during the course (75 minutes) and sit a case study-based Service Desk this with the course content. multiple choice exam (1 hour), normally sat & Incident Management - Wayne Steele, Customer Relationship Coordinator, Victoria University of Wellington at the end of the last day of the course. Support & Restore Clustered Practitioner: Problem current good practice in ITSM Introduction and high level overview of ITIL The Service Desk & Incident Mgt relationships COURSE FORMAT Management Managing: Handling incidents ProActive's course format ensures that students get maximum benefit Planning Key Activities The Incident Management and Problem from the training and ensure that what is learned can be quickly Change Exchange information between processes Management relationships Management Initiate actions to meet objectives Problem Control turned into gain in the workplace. Currently each Practitioner course is three or five full days in duration, and consists of the following: Plan monitoring and reporting Error Control students work in teams to complete practical exercises, thus Release Organising: ProActive Problem Management Management Organise the exchange of appropriate info with Optimising: consolidating the course material; other processes Monitor and Optimise Support and Restore students benefit from peer group discussion; course size is limited to ensure time is allocated to Configuration Provide information Processes Management Maintain the Service Desk structure and Propose Improvements team work and group discussion; and responsibilities time is allocated to adequately prepare for the assessment component For more course contents, please view the individual fact sheets, available for download on our web site....www.proactiveservices.com.au
  • 3. PRACTITIONER Benefits... PRACTITIONER Course Schedule..... Practitioner Certificate courses are of real benefit to organisations currently implementing ITIL, as they SINGLE PROCESS PRACTITIONER WELLINGTON BRISBANE SYDNEY MELBOURNE maximise the training investment by teaching students "how to" plan, implement and execute a SERVICE LEVEL process, not just understand and realise the benefits of the core ITIL processes. Management 3 - 5 June SERVICE DESK & INCIDENT 23 - 25 June ProActive's use of practical examples, case studies and discussions with peers of differing Management organisations consolidate the course material. CLUSTERED PRACTITIONER WELLINGTON BRISBANE SYDNEY MELBOURNE RELEASE & CONTROL Our trainers are all full time ITIL Experts in V3, who have worked as Practitioners in the "real world" Clustered 4 - 8 Aug 26 - 30 May 23 - 27 June 2 - 6 June themselves, so they have the benefit of first-hand experience. Their knowledge and experience ensures that SUPPORT & RESTORE Clustered 25 - 29 August 14 - 18 July information will be retained by students, and more importantly, be able to be put to use in the "real world". Practitioner Training in Version 2 allows you to work towards achieving certification in Version 3 by accruing credits to students who successfully pass the examinations. Single process practitioner Dates and Locations are subject to change. For the latest schedule, click on: courses accrue 2 points, whilst the 5-day, 'clustered' practitioner courses accrue 3.5 credits towards the www.proactiveservices.com.au ITIL Expert. www.proactiveservices.co.nz Practitioner Training provides you with the tools you need to achieve current good practice in IT Service Management Practitioner Certificate courses can be delivered on-site for teams of 8 - 16 people. On-Site courses can be a cost-effective alternative for larger numbers of staff requiring training. PREREQUISITES As Practitioner training is designed to build on COURSE FEE: SINGLE PROCESS PRACTITIONER ProActive also offer follow-up on-site services, such as process design workshops and more existing knowledge of the ITIL principles, all Course price: $1584.00 (AUS) $1618.00 (NZ) practically-based workshops for processes such as Problem Management. Talk to us about your candidates must hold the IT Service Examination: $352.00 (AUS) $394.00 (NZ) requirements and we will endeavour to arrange a solution that meets your needs. Management Foundation Certificate. Prices include GST. WHO SHOULD ATTEND? COURSE FEE: "CLUSTERED" PRACTITIONER Practitioner training is specifically aimed at staff Course price: $3800.00 (AUS) $4060.00 (NZ) Brochures for each of the Practitioner courses offered by who currently have, or will have direct Examination: $435.00 (AUS) $490.00 (NZ) ProActive can be found online. Prices include GST. responsibilities for planning and implementing ProActive's website allows you to view AND book processes at an operational level. Terms: Full payment with booking is required. Cancellations courses using our secure online registration form. received less than two weeks prior to the event will attract no refund - however, substitute candidates are accepted.
  • 4. Contact us for more information Australia: 1300 880 855 BUSINESS DRIVEN IT SERVICE MANAGEMENT New Zealand: 0800 11 56 56 ITIL Training Roadmap ITIL EXPERT CERTIFICATION 22 CREDITS EARNED THROUGH COMPLETION OF (V2 AND) V3 MODULES ITIL V2 ITIL V2 - V3 MANAGING MANAGER'S MANAGER'S ACROSS if 12 credits THE LIFECYCLE CERTIFICATE accrued.... BRIDGING PROGRAMME minimum of 17 credits required minimum of 17 before progressing... credits required.... ITIL SERVICE LIFECYCLE MODULES ITIL SERVICE CAPABILITY MODULES V2 SPECIALIST V2 SERVICE STRATEGY SERVICE DESIGN PLANNING, PROTECTION SERVICE OFFERINGS & OPTIMIZATION (PP&O) & AGREEMENTS (SO&A) CERTIFICATES PRACTITIONER SERVICE TRANSITION SERVICE OPERATION INFRASTRUCTURE MANAGEMENT SOFTWARE ASSET MANAGEMENT APPLICATION MANAGEMENT CERTIFICATES CONTINUAL SERVICE IMPROVEMENT OPERATIONAL SUPPORT & ANALYSIS (OS&A) RELEASE, CONTROL & VALIDATION (RC&V) V2 ITIL V3 FOUNDATION FOUNDATION ITIL FOUNDATION CERTIFICATE BRIDGING FOR SERVICE MANAGEMENT ** 2 credits for single process practitioner AVAILABLE NOW 3.5 for the clustered practitioner Not currently available: Examinations / syllabus not released by APM Group ProActive Services Pty Ltd www.proactiveservices.com.au www.proactiveservices.co.nz April 2008