ITIL Responsibilities Review
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ITIL Responsibilities Review

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ITIL Responsibilities Review ITIL Responsibilities Review Presentation Transcript

  • Responsibilities Review Take a look at each Responsibility and link it to the correct process from the left hand side of the slide!
  • Financial Mgt Service Level Management Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Capacity Management Availability Management Security Management IT Service Continuity Management This is accountable for ensuring complaince to IT Security policy for the implementation of new IT services
  • Financial Mgt Service Level Management Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Capacity Management Availability Management Security Management IT Service Continuity Management This is responsible for assisting in management decisions on IT investments and for assessing business cases related to changes to IT Services
  • Financial Mgt Service Level Management Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Capacity Management Availability Management Security Management IT Service Continuity Management This is responsible for sizing resource needs for new and changed applications considering the future business requirements for IT
  • Financial Mgt Service Level Management Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Capacity Management Availability Management Security Management IT Service Continuity Management This is responsible for identification and control of configuration items
  • Financial Mgt Service Level Management Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Capacity Management Availability Management Security Management IT Service Continuity Management This is responsible for ensuring roles and responsibilities, plans and appropriate solutions are in place to be aligned with Business Continuity plans
  • Financial Mgt Service Level Management Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Capacity Management Availability Management Security Management IT Service Continuity Management This is responsible for monitoring for SLA compliance and checking the accuracy of configuration details
  • Financial Mgt Service Level Management Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Capacity Management Availability Management Security Management IT Service Continuity Management This is responsible for planning and implementing the release of changes and that they are traceable by the CMDB
  • Financial Mgt Service Level Management Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Capacity Management Availability Management Security Management IT Service Continuity Management This is responsible for providing circumvention details to facilitate the Service Desk in providing first time fixes
  • Financial Mgt Service Level Management Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Capacity Management Availability Management Security Management IT Service Continuity Management This is responsible for providing initial assessments of all incidents, producing management reports and escalation based on SLA’s
  • Financial Mgt Service Level Management Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Capacity Management Availability Management Security Management IT Service Continuity Management This is responsible measuring and reporting, and coordinating other service management functions
  • Financial Mgt Service Level Management Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Capacity Management Availability Management Security Management IT Service Continuity Management This is responsible for Post Implementation Review and Close
  • Financial Mgt Service Level Management Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Capacity Management Availability Management Security Management IT Service Continuity Management This is responsible for ensuring security requirements are defined and incorporated within the overall Availability design