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ITIL in the UK - TERENA
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ITIL in the UK - TERENA

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Transcript

  • 1. OVERVIEW OF ITIL Steve Hogger Head of International Relations JANET(UK) VINAREN Visit 24 Nov 2008
  • 2.
    • History of ITIL
    • Benefits of ITIL
    • DOs and DON’Ts
    • ITIL in HE in UK
    What is ITIL?
  • 3.
      • Documents best practice in IT Service management
      • Most widely accepted methodology in world
      • Provides:
        • Qualification scheme
        • Accredited training providers
        • Implementation tools
    What is ITIL? - IT Infrastructure Library
  • 4.
      • Developed in UK in 1980s by CCTA
      • Owned and maintained by OGC
      • Infrastructure equivalent of PRINCE
      • Reason - Organisations increasingly dependent on IT
      • Originally BS15000  ISO 20000
      • V3 introduced 2007
      • 2 parts:
        • Service Delivery
        • Service Support
    History of ITIL
  • 5.
      • Change Management
      • Release Management
      • Incident Management
      • Problem Management
      • Service Desk
      • Configuration Management – Asset Control, underpins everything!
    Service Support
  • 6.
      • Service Level Management
      • Capacity Management
      • Financial Management for IT Services
      • Availability Management
      • IT Service Continuity Management
    Service Delivery
  • 7.
      • Can reduce costs & improve productivity
      • Proven best practice
      • More professional approach to Service delivery
      • Improved use of skills & experience
      • Standards & Guidance
      • Improved delivery of 3 rd party services – can specify ITIL or ISO 20000 in procurement
    Benefits of ITIL
  • 8.
      • Not substitute for common sense & experience
      • Framework for action not cookbook
      • Functions can be separated & reorganised
      • Start with Config Management as fundamental to rest
    DO’s and DON’Ts of ITIL
  • 9.
      • UCISA recognised interest in ITIL & need for good infrastructure management in HE
      • Developed (with JISC funding) resources in two tranches
        • Introduction, Overview & Case Studies
        • Various resources inc intro to Service Desk, Qualification scheme, Toolkits for service operation/transition, Tools survey
      • http://www.ucisa.ac.uk/news/2009-12-18-itil.aspx
    ITIL IN HE(UK)
  • 10.
    • Thank you for listening
    • [email_address]