ITIL i d i h R h t ITIL im dynamischen Rechenzentrum
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ITIL i d i h R h t ITIL im dynamischen Rechenzentrum

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ITIL i d i h R h t ITIL im dynamischen Rechenzentrum ITIL i d i h R h t ITIL im dynamischen Rechenzentrum Presentation Transcript

  • ITIL im dynamischen Rechenzentrum i d i h R h t Automatisierung, Standardisierung, Virtualisierung Peter Hake Microsoft Deutschland GmbH
  • Industrialisierung der IT g © Photograph by S.L. Dixon at the UP Argo Yard, Seattle, Washington, USA, 1972. Released under the GFDL Industrialisierung heute = Standardisierung & Automatisierung
  • IT Optimierungsmodell g „IT Brandbekämpfung“ Brandbekämpfung "Gewinnen der Kontrolle" „Optimierung der "Wettbewerbsposition" "IT als strategischer Aktivposten"
  • Anwendungsbeispiel: Applikationsbereitstellung
  • IT ProcessTree Configuration Items It CI - Relations CI-Attribute
  • Berichtswesen (Management) SLA D hb Dashboard d
  • Berichtswesen (Administration) Verarbeitung der System Center Daten
  • (IT-)Compliance Management Desired Configuration Management
  • Architektur – Beispiel Microsoft User Interfaces IT Operations Customizers End Users Analyst Self Service Portal SM Console Authoring Console ITIL / MOF Additional Automation Solutions Solutions End User Incident Problem Change Configuration Self Reports Management Management Management Management Service External Systems E t lS t Platform Infrastructure Connectors Service Manager SDK AD ConfigMgr Data CMDB Knowledge Base Warehouse OpsMgr
  • Anwendungsbeispiel: User provisioning Create Approve Start Submit for Evaluate Change Change Add User activites review votes Request Request Set CR status = in Set review activity When review When Add User Execute Rule When new CR Rule Rule first activity is met notification to next complete activity review approval When Rule Set condition Send Activity = status = reviewer(s) Set workflow“Add User “ activity = is created becomes active ‘Active’ status = active t t ti active ti ‘Add User” WF WF activity i i Workflow
  • Service Manager - CMDB Erweiterung um eine Klasse „Beamer“ <ClassType ID=„contoso.CI.Beamer" Accessibility="Public" Abstract="false" Base="System!System.ConfigItem"> <Property ID= InventarNummer" Type="string" Key="true" ID=„InventarNummer Type= string Key= true CaseSensitive="false" Required="true" /> <Property ID=„Hersteller" Type="string" MaxLength="256" MinLength „3 Required „true MinLength=„3" Required=„true" /> <Property ID="Modell" Type="string" MaxLength="256" MinLength=„3" Required=„true" /> <Property ID=„Kaufdatum" Type="datetime" Required="true" /> p y „ yp q / <Property ID=„Abteilung" Type="string" Required=„false" /> </ClassType> „Pflicht“ – Attribut „optionales“ - Attribut
  • Microsoft Operations Framework Based on ITIL Capacity Management Change Management Availability Management Configuration Management Financial Management Release Management Workforce Management Service Continuity Management Service Level Management Infrastructure Engineering Security Management Service Monitoring & Control Security Administration Network Administration System Administration Service Desk Job Scheduling Incident Management Storage Management Problem Management Directory Services Administration * ITIL Based Functions
  • Microsoft Operations Framework Product Portfolio System Center Reporting Manager System Center System Center Configuration Manager Formerly System Management Server (SMS) Capacity Planner System Center Visual Studio Operations Manager Formerly Microsoft Operations Manager ( y p g (MOM) ) Team System System Center “Service Desk” System Center Microsoft Data Protection Manager Dynamics CRM 3.0
  • Vielen Dank für Ihr Interesse ! Peter Hake Microsoft DE GmbH
  • System Center Suite System Center Service Manager y g Configuration Operation -Deployment -CI - Überwachung -Compliance -Daten sammeln -Inventarisierung -Daten auswerten -etc. -etc. Virtualization Capacity p y DataProtection -Migration P2V -Architektur -Block basierte -Verwaltung -HW Sizing Datensicherung -Provisioning -Planung -Einfache -etc. -etc. Rücksicherung
  • Service Offerings als Lösungsbeschleuniger Ohne die Abweichungen von der Servicequalität (SLA) Standardkonfiguration zu messen, k kann man führen sehr häufig zu den IT-Betrieb nicht Serviceausfällen effizient managen IT-Service-Manager Change-Manager Desired Service Level Configuration C fi ti Management Monitoring (SLM) (DCM)