ITIL Foundations Course
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ITIL Foundations Course

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ITIL Foundations Course ITIL Foundations Course Document Transcript

  • Keeping Enterprise D ata and Applications Responsive ITIL Foundations Course Overview: The ITIL Foundations course is an intensive three day, ITIL Master led course that: Provides a complete overview of the eleven processes and one function found in the ITIL Service Support, Service Delivery, and IT Security Management books Prepares students to pass the ITIL Foundations exam Includes an EXIN administered ITIL Foundations examination Provides the ITIL Foundations certificate provided that a passing score on the exam is achieved Helps prepare students to incorporate ITIL concepts into their daily activities Prerequisites: There are no prerequisites for this course. However students should have working experience with technology or technology management in a business or non-profit organization. Intended Audience: The intended audience for ITIL Foundations is anyone involved in implementing, administering, or managing technology assets for a business or non-profit organization. Business managers tasked with managing the provision of IT service should take this class, regardless of technology experience. Specifically: IT support and technical staff Help desk and operations staff Help desk and IT managers Change managers Configuration managers Relationship managers IT customer and end-user representatives Business owners of IT Structure: This course combines lecture with exercises designed to drive key concepts home. Quizzes are at the end of most sections. There is an interactive question and answer period in the form of a popular TV game show. In this activity, the class will be divided into groups competing with one another to answer questions from the lectures. The competition will be for the pride and bragging rights of the group. © KEDAR Information Technologies 2005. Page 1 of 3 Registrar@kedarites.com The contents of this web site are protected by copyright and cannot be reproduced in any manner.
  • Keeping Enterprise D ata and Applications Responsive Course Content Day 1: Welcome to the ITIL Foundations course IT Service Management Concepts IT Infrastructure Library Service Desk Incident Management Problem Management Change Management Release Management Day 2: Configuration Management Service Level Management Financial Management for IT Services Capacity Management Availability Management IT Service Continuity Management Day 3: IT Security Management Q & A (Game Show Challenge) Sample Exam Exercises Self Study Session EXIN Administered Certification Exam Materials Provided: Copy of all slides Workbook and Study Guide Situational Exercises itSMF Pocket Guide Sample Certification Exam © KEDAR Information Technologies 2005. Page 2 of 3 Registrar@kedarites.com The contents of this web site are protected by copyright and cannot be reproduced in any manner.
  • Keeping Enterprise D ata and Applications Responsive Course Schedule: The ITIL Foundations course is conducted over three days, and structured as follows: Days Times Topics Sections Introduction to Introductions ITSM IT Service Management Concepts IT Infrastructure Library Between: Introduction to Service Desk 8:00 AM ITIL - Lunch - Day 1 & Incident Management 6:00 PM Service Support Problem Management Change Management Release Management Service Delivery Configuration Management Service Level Management Between: Financial Management for IT Services 8:00 AM - Lunch - Day 2 & Capacity Management 6:00 PM Availability Management IT Service Continuity Management Security IT Security Management Management Q & A (Game Show Challenge) Between: Review 8:00 AM Review Day 3 Sample Exam Exercises & - Lunch - 4:00 PM Exam Self Study Session EXIN Administered Certification Exam To register for this course visit our website at www.kedarites.com or call KEDAR Information Technologies at 1-800-592-3043. Please reference the title, city, and date of the particular course you are interested in. © KEDAR Information Technologies 2005. Page 3 of 3 Registrar@kedarites.com The contents of this web site are protected by copyright and cannot be reproduced in any manner.