IT Infrastructure - Maintenance
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    IT Infrastructure - Maintenance IT Infrastructure - Maintenance Presentation Transcript

    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Projects within this document are arranged in the following 9 categories:  IT Infrastructure - Maintenance  IT Infrastructure - Enhancements  IT Infrastructure - Development  Virtual Student Services - Maintenance  Virtual Student Services - Enhancements  Virtual Student Services - Development  Virtual Staff Services - Maintenance  Virtual Staff Services - Enhancements  Virtual Staff Services – Development An Index at the end of the document classifies the projects by Project Management Framework phase, i.e. initiating, planning, executing, halted, closing. Last printed 21/05/2007 0:32:00 a5/p5 1
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Table of Contents IT Infrastructure - Maintenance............................................................................................................................................................................................................................4 CAMPUS ROUTER UPGRADES.....................................................................................................................................................................................................................................................................4 ITSM SUPPORT SYSTEM..........................................................................................................................................................................................................................................................................4 WEB MANAGEMENT & DEVELOPMENTS 2004............................................................................................................................................................................................................................................6 IT Infrastructure - Enhancements........................................................................................................................................................................................................................8 CABOOLTURE NETWORK LINK - CDP........................................................................................................................................................................................................................................................8 CORPORATE DATA INTEGRATION – ARCHITECTURE AND DATA QUALITY.........................................................................................................................................................................................................9 DNS/DHCP – MARKET SCAN..............................................................................................................................................................................................................................................................11 IDENTITY & ACCESS MANAGEMENT PROGRAMME......................................................................................................................................................................................................................................14 QUT SOE DEPLOYMENT & MANAGEMENT TOOLSET 2006 – STAGE 2......................................................................................................................................................................................................16 SECURITY PROGRAM 2005.....................................................................................................................................................................................................................................................................18 SECURITY PROGRAM 2006.....................................................................................................................................................................................................................................................................19 TELEPHONE NUMBER UPGRADE ..............................................................................................................................................................................................................................................................22 WIRELESS DEVELOPMENT PROJECT 2006.................................................................................................................................................................................................................................................22 IT Infrastructure - Development.........................................................................................................................................................................................................................24 APPLICATION TEST MANAGEMENT AND LOAD TESTING 2005.....................................................................................................................................................................................................................24 PHASE: CLOSING...................................................................................................................................................................................................................................................................................24 SCOPE: MINOR......................................................................................................................................................................................................................................................................................24 CORBIS............................................................................................................................................................................................................................................................................................25 CORPORATE SERVICES CONTINUITY PROGRAM...........................................................................................................................................................................................................................................26 ITIL SERVICE MANAGEMENT STAGE 2....................................................................................................................................................................................................................................................26 QUT STAFF EMAIL PROJECT – PHASE 1..................................................................................................................................................................................................................................................28 QUT STAFF EMAIL PROJECT PHASE 2.....................................................................................................................................................................................................................................................29 QUT INTEGRATED COLLABORATIVE ENVIRONMENT 2005..........................................................................................................................................................................................................................30 QUT MAC SOE DEVELOPMENT & MANAGEMENT...................................................................................................................................................................................................................................31 VISTA & OFFICE 2007 PLANNING..........................................................................................................................................................................................................................................................32 WAN FIBRE CA GP MILT...................................................................................................................................................................................................................................................................35 Virtual Student Services - Maintenance............................................................................................................................................................................................................37 Virtual Student Services - Enhancements.........................................................................................................................................................................................................38 MERGE PERSON IDS..............................................................................................................................................................................................................................................................................38 DAS & TILS SERVICES WEB SITE.......................................................................................................................................................................................................................................................39 LEARNING MANAGEMENT SYSTEM (LMS)...............................................................................................................................................................................................................................................40 QUT AAA WEB TIER.........................................................................................................................................................................................................................................................................42 QUT VIRTUAL DEVELOPMENT 2006......................................................................................................................................................................................................................................................43 Last printed 21/05/2007 0:32:00 a5/p5 2
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Development............................................................................................................................................................................................................53 ARROW DIGITAL RESPOSITORY IMPLEMENTATION..................................................................................................................................................................................................................................53 BSI – ENQUIRY MANAGEMENT SYSTEM – STAGE 2..................................................................................................................................................................................................................................54 REPLACEMENT CARD SYSTEM.................................................................................................................................................................................................................................................................54 STUDENT SECURITY SOFTWARE...............................................................................................................................................................................................................................................................56 Virtual Staff Services – Maintenance.................................................................................................................................................................................................................58 BUSINESS OBJECTS VERSION XI UPGRADE...............................................................................................................................................................................................................................................58 Virtual Staff Services – Enhancements.............................................................................................................................................................................................................59 ASSESSMENT MANAGEMENT 2005...........................................................................................................................................................................................................................................................59 INTEGRATED PLANNING MODEL 3............................................................................................................................................................................................................................................................59 OMNIVISTA CALL ACCOUNTING PROJECT .................................................................................................................................................................................................................................................61 ONLINE TELEPHONE BOOK IMPROVEMENT.................................................................................................................................................................................................................................................62 RESEARCH MANAGEMENT SYSTEM DEVELOPMENT.....................................................................................................................................................................................................................................63 (2004 ALLOCATION)..............................................................................................................................................................................................................................................................................63 REVENUE MANAGEMENT PROJECT...........................................................................................................................................................................................................................................................65 STAFFCONNECT TIMESHEETS...................................................................................................................................................................................................................................................................66 STUDYFINDER UPGRADE........................................................................................................................................................................................................................................................................67 Virtual Staff Services - Development.................................................................................................................................................................................................................69 ARROW/RQF PREPARATION...............................................................................................................................................................................................................................................................69 BSI – HUMAN RESOURCE MANAGEMENT REVIEW....................................................................................................................................................................................................................................69 BSI – IT CLIENT SERVICE REVIEW........................................................................................................................................................................................................................................................71 ELECTRONIC RECORD KEEPING (STAGE 3)................................................................................................................................................................................................................................................71 HR INDICES AND BENCHMARKING...........................................................................................................................................................................................................................................................73 ISIS (PHASE 3)....................................................................................................................................................................................................................................................................................74 PAYABLES ONLINE WITH OCR DOCUMENT IMAGING – STAGE 2.................................................................................................................................................................................................................75 RQF (RESEARCH QUALITY FRAMEWORK)................................................................................................................................................................................................................................................76 STAFFCONNECT ONLINE REGISTRATION ENHANCEMENTS............................................................................................................................................................................................................................76 STUDENT & ACADEMIC MANAGEMENT SYSTEM.......................................................................................................................................................................................................................................77 Last printed 21/05/2007 0:32:00 a5/p5 3
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Maintenance Ref. Title Benefits Description Participants Funding Status/Issues 2005-26 Campus Original projection The main objectives of this Sponsor Total Funds Phase: Closing Router • Upgrade of core project are to: Released: Ross Gorham, Scope: Major Upgrades routers at GP and • Upgrade the core Manager NS AMP(IT) 2005 - 640024-100 KG. routers at GP and KG. $562K 31/03/2007 8/31 • Implement Layer • Implement a Project Plan Project Manager Summary: 3 Multicast routing campus routing Cash Flow: on core routers to solution that will N/A Actual  All business objectives have been realised. reduce router meet the current Expenditure  Project completed. CPU participation and future (3year) $568K Network  Please note that the project account balance in Layer 2 network traffic Development Total Actual is currently (-)$18K in the red. The wrong Multicast traffic. requirements of the Program Funds staff members have been charged to this • Wide area Gardens Point & account and as a result a staff adjustment is Coordinators Available network Kelvin Grove and Peter Kurtz, Team $(-)6K currently in the system which should produce multiplexing Carseldine Leader NOC an account balance of (-)$6K. design to provide campuses. routing Ted Mync, Team  redundancy. Leader NIC 30/06/2007 • Install a second No update received. border router at the Kelvin Grove ? campus to classify the network traffic for the new Internet Access Service and provide a redundant internet link. Realised to date All business benefits have been realised. 2006-15 ITSM Support Original projection The objectives of the ITSM Sponsor AMP (IT): Phase: Executing System QUT will benefit from Support project are to find, Ian McDonald - $21,500 for Scope: Minor comprehensive recommend and Administrative Phase 1 640021-101 31/03/2007 Last printed 21/05/2007 0:32:00 a5/p5 4
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Maintenance Ref. Title Benefits Description Participants Funding Status/Issues 5/31 Project support of currently implement an ITSM Systems Stage 2 - scope, design, build and test phases Proposal implemented ITIL Service Support System Coordinator, have now been completed against the original Funding processes. which will allow QUT to Registrars Office approved for project plan. QUT students and support its adopted ITIL Project Manager Phase 2. staff will benefit by ITSM processes. Jason Wright – $315, 000 During this process it became evident that an receiving more prompt CIS AMP (IT) opportunity existed to provide a greater linkage and more complete between our current business processes, with resolution of the IT those recommended as ITIL best practice and issues affecting them provided through the ITSM application. due to a tighter integration between the ITSM processes As a result a number of ITSM workshops have and the supporting since been completed to assist in identifying technologies. any gaps that exist between our proposed business processes with those provided QUT will benefit with through the application and to assist in building improved productivity some clarity around our ITIL requirements. and reduced costs Sponsor for due to more efficient Stage 2 service support. Outcomes from these workshops will assist in Geoff Mitchell Realised to date determining what additional development activity is required which will form the basis of Stage 1 Project Manager a project change notification due to be Requirements for Stage 2 submitted to the PPO for approval 13th April. Document is complete. Rowan Arndt - CIS A production release according to our original plan therefore did not proceed. Stage 2  Vendor/product 30/06/2007 evaluation and acquisition (statement The ITSM tool for job tracking went live on the of work and contract) 19th of June. Establish There were some minor issues in the first few Development days that were resolved. environments Furhter development contiunes as we move though the list of enhancements based on Last printed 21/05/2007 0:32:00 a5/p5 5
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Maintenance Ref. Title Benefits Description Participants Funding Status/Issues feedback during implemenation that were not ITSM Foundation able to be addressed prior to go live. Training and-  Developer training Scoping, Design and Development phases Go Live Decision Date Establish Production Environment End user training Web This program has the Sponsor 2004-75 Original projection Phase: Closing Management objective of enhancing the Tom Cochrane – AMP (IT) 2004 & Students, staff and web experience for QUT Scope: Major DVC (TILS) - $250K Developments the entire QUT through a variety of 640021-100 Phase 1 of 2004 community will benefit initiatives. Individual 5/31 WIB: from the increased projects within the Web Information 30/06/2007 satisfaction of being program are described. Behaviour $124K Web All project activities have been completed.The able to find better Project Manager Phase 2 of Information project is now closed. information on the Naomi Norman WIB: Ongoing Behaviour QUT web site more The Web Information Team $87K (2004-75a) easily. Behaviour project will lay  Senior Web All will benefit as the the foundations for a user- Information Project Plan quality of the effective web information Officer information in the framework driven by a QUT web site site-wide view of audience improves. information needs and behaviour. Using a Support staff will coordinated approach to benefit as the web information delivery, it maintanance of QUT Last printed 21/05/2007 0:32:00 a5/p5 6
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Maintenance Ref. Title Benefits Description Participants Funding Status/Issues website is will also improve web streamlined. information organisation and retrieval for all audience groups. Realised to date Using a coordinated Website information is approach to web easier to find. information delivery, it will Improved content also improve web quality as a result of information organisation site redevelopments. and retrieval for all audience groups. Maintenance has been streamlined as a result of Governance Framework and Contribute introduction. Web Strategy completed. Complete Projects in IT Infrastructure – Maintenance: Post Implementation Review or Activity Completion Report 2004-83 Diary Upgrade Project – awaiting ACR Last printed 21/05/2007 0:32:00 a5/p5 7
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues 2006-09 Caboolture Original Projection The overall Caboolture Campus Sponsor: AMP (IT) 2006 Phase: Executing Network Link - IT Development program Caboolture $1,065,000 Students and staff at the Scope: Major CDP Caboolture campus will objectives are to: Campus IT 640021- Projected 1012/31 benefit because: • Improve the bandwidth, Development Expenditure 30/06/2007 Project Plan • The proposed fibre efficiency and reliability of Group optic link will allow for communications and Project All phases of this project are due to be finalised Fibre (CA to CAB) expanded course information technology in the first two weeks of July. This includes Manager: $400K offerings at the provision at the Caboolture installation of the campus router and distribution Robert Craig Caboolture campus by Community Campus, of the video conferencing equipment. Network providing more cost- equipment  effective options for • Provide options for more Network $225K small group teaching flexible teaching and learning Project and learning environments, and Manager: Relocate fibre situations. • Enhance the opportunities for TBA $30K • The video streaming further collaboration with and video TAFE. Video Conference/ conferencing Network • Upgrade teaching technology Access Grid capabilities possible Development in TAFE owned rooms. rooms Cb & Ca with the fibre optic link Program $75K will afford students This project is a subset of the Coordinator: greater flexibility to program. The project objective is Peter Kurtz, Network access a streaming to install fibre optic link between Team Leader equipment Tallon media server at times QUT’s Carseldine campus and the NOC St convenient to their Caboolture Community Campus. $25 studies. The video This will involve the purchase and conferencing installation of: Install network technology would be o Fibre Services and IT equipment well suited to small o Networking Equipment at new facility at group interactive o Technology in teaching Cb sessions and would be rooms to enable better $310K delivered through communication with other small group tutorial campuses and to ensure $345,000 rooms to be provided standard of teaching on each campus. facilities is the same as on Funding has been Realised To Date other campuses. carried forward to Students and Staff have 2007 budget. high speed internet access Videos have been used to Last printed 21/05/2007 0:32:00 a5/p5 8
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues deliver lectures through the OLT system Access grid technology is available for teaching and limited trials have taken place. 2004-34 Corporate Original Projection This project deals with the Sponsor AMP(IT) 2005: Data custody, quality and integration Neil Thelander $92K 31/3/2007  Reduce duplication Integration – of data for best use across In the time since this project was initiated 640021- and regeneration of Architecture systems at QUT. there has been a consolidation of several 1006/31 data where possible Project Made up of $46k and Data projects into the Identity & Access throughout the Manager carry over 2004, Quality Refer to VCAC memo, dated 27 Managament programme. University. Currrent: Paul $46k new funding June 2003:  More local data Tasker 2005. Elements of this project have been completed needs to be met by “A central objective is to ensure and the remaining transferred to other central systems, that more local data needs are Previous: Neil components of the IAM programme. While communication to met by central systems. In order James- the custodian policy and ADR (Approved downstream users of to do this, active leadership by Pearson Defined Roles) elements are implemented, the systems. Integrity appropriate accountable officers tools and business processes to support this and centralization of at QUT is needed in order to will be developed as part of the IAM Service Interfaces between Steering influence the necessary Oriented Architecture Implementation project systems wherever Committee decisions to enable data which is soon to be submitted as a project possible. (original) versatility. Such a role can be proposal.  Designate specific Neil Thelander designated as that of “data senior officers as Ian McDonald custodian”, and the proposed Specific data quality items are included in IAM Data Custodians Joe Dascoli data areas, their custodians and Stage Two. having final Kathy Hessling managers ….. “. responsibility for data Martin Perrett This project needs to be formally closed and and its quality. the funding implications finalised.  Promote Data Project Team  Custodianship across the University. Paul Tasker 30/06/2007  Recognition of No update received. authoritative sources.  Data Custodians to ? play a key role in the next phase of data Last printed 21/05/2007 0:32:00 a5/p5 9
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues mapping, quality control standards development.  Develop a roadmap for Data Custodians.  Identify all Data Stores requiring Data Custodians. Generally  Expand the data dictionary with key additional standards determined by Data Custodians and their Data Quality Teams.  Timeliness, range of values, meanings of codes, translations to alternative codes. Developing standards for quality controls  Investigate QUT’s Data Warehouse and Reporting Infrastructure and its greater availability for other QUT uses. Realised to Date  Identify all Data Stores requiring Data Custodians. Generally promote Data Custodianship across the University.  Apply as a model to more areas of the Last printed 21/05/2007 0:32:00 a5/p5 10
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues Business, responsibility of the Data Custodians to facilitate and lead in- conjunction with CIS  Designating specific senior officers as having final responsibility for data, and its quality.  Recognition of authoritive sources, overtime users of downstream systems 2006-24 DNS/DHCP – Original projection QUT's DNS service underwent Sponsor AMP(IT) $10,000 an upgrade in late 2003 through 31/03/2007 Market Scan • Service Disruptions: AMP funding. This proposal Terry Smith The GITC and Project Proposals have been 640024- This project will Project Operating $1000 looks to addresses issues that written. The GITC document has been 1073/31 Project eliminate service Manager were raised by that project and reviewed by Finance (Michelle Dos Santos) Proposal disruptions associated issues that have come to hand in Ross Gorham and by Team Leader of Network Applications with DHCP outages. the mean time in two phases; (Terry Smith) for presentation to the Network • Highly Available Market scan thru an RFO (this Development Program. The Project Proposal DHCP service on the project) and a procurement and for the refresh of the DNS infrastructure at Kelvin Grove deployment project (created by QUT has also been written and is being campus: Some this project). reviewed by Team Leader Network hardware/software applications in prepratation for submission to limitations became the NDP. apparent during the last DNS/DHCP  upgrade project which 30/06/2007 resulted in a less than No update received. desirable deployment ? outcome • No Development environment for DNS/DHCP: The previous project was Last printed 21/05/2007 0:32:00 a5/p5 11
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues not scoped for a development environment. • Hardware end of life for existing DNS/DHCP: Our existing Hardware is at end of life and while patching is still supported with respect to security issues, feature enhancements required by QUT is only available in the new hardware platform. • Policy Development: Limitations in the existing deployment will prevent/limit policy development and enforcement. • Primary Name Server (NS1 and NS2) Deployment: QUT's primary name servers need to move to new subnets or at least one should be moved to Kelvin Grove to conform to RFC2182. RFC 2182 states: “secondary servers must be placed at both topologically and Last printed 21/05/2007 0:32:00 a5/p5 12
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues geographically dispersed locations on the Internet, to minimize the likelihood of a single failure disabling all of them”. This currently is not the case. This is not a simple matter of a service change as all domain registrars need to be updated. Management must recognise the cost of this task in terms of time and effort on the part of the Project Manager and the risk is that the allocated time of one week to carry out this task may not be enough. It must also be noted that this will require significant resource input from CSS. • Offsite Name Service: This project will take advantage of the collaboration agreements with Griffith University and deploy a primary name service at the Nathan campus. This will further strengthen our compliance with Last printed 21/05/2007 0:32:00 a5/p5 13
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues RFC2182 outlined above. Realised to date Maket scan has been completed and the recommendations accepted by the Steering Committee. 2005-03 Identity & Original Projection Identity and Access Management Sponsor Stage One Stage One Access  Real-time a Program of Projects, in which Neil Thelander Phase: Execution AMP (IT) 2005: Management provisioning of the Provisioning Project is 640021- $128.5K Programme Account Physical & included. This Project concerns 30/06/2007 1011/31 itself with the redevelopment in Project Execution Phase Outcomes: Virtual for Standard the way that the provisioning of Manager AMP (IT) 2004 Development of the Visitor Registration(QVR) Includes: Systems  Recognition of Roles accounts and building access Paul Tasker is complete and acceptance testing about to IAM Stage 1 $123K within the University, takes place within QUT. The commence. IAM Stage 2 (from Re- and a Governance highlights of the Project include: Steering SOA Impl’n engineering the process to bring new Committee An Activity Completion Summary will be Provisioning roles on.  Creation of a single source Neil Thelander produced after QVR is deployed. Project Plan Process)  Further Data of client data Ian McDonald  Custodianship  Provide finer level of Joe Dascoli responsibility in granularity in relation to Terry Smith Total = $251.5K Stage Two defining Authoritive access to Services Kathy Grgic Phase: Executing Sources for ‘people’  Provide interfaces to the Graham client data, and of the rules, Stage Two 30/06/2007 data MacAulay  Improvements in roles, and services Randall Hine AMP (IT) 2007: Initiating Phase: Complete ‘people’ data through  Put in place the Governance $188K Planning Phase: Complete comprehensive and Business Process to Project Team Execution Phase Outcomes: matching, and ensure a quality data-set is SOA Suite maintained Paul Tasker The business analysis is underway and Exception handling of Impl’n data within the  Right-Time updates. Terry Smith majority of requirements are complete. Accounts are ‘Provisioned’ AMP(IT) 2007: Application architecture design is complete. Business. Dominic post entry into HR and other $262K Peterson Realised to Date AMP(IT) 2008: Source Systems through to, James Prato Controlling Phase Outcomes: Governance Process for Physical and Virtual Access $40K The following PM Processes and associated Loy D’Souza Last printed 21/05/2007 0:32:00 a5/p5 14
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues ‘Roles’ agreed to by the being granted within one tools have been designed and implemented: Streering Committee. hour. • Issue Mgt  De-duplication of Client Data • Risk Mgt as it enters the Client Data • Configuration Mgt Store, exception reporting to • Library Mgt Source System owners. • Quality Mgt  A central data store and associated maintenance  screen for all ‘Other’ people within QUT – this includes; SOA Implementation Like Staff, Like Student, Phase: Executing CCR, and Community Partners etc. 30/06/2007  Flexible definition of Roles to Initiating Phase: Complete enable entities such as IHBI, ACID, and Visiting Planning Phase Outcomes: Academics to have specific The schedule has been finalized and a project access to QUT resources. plan to present this is being developed and  Exposing the Design to due for completion in mid July. Service owners to enable then to make use of the A project Alignment Agreement with the additional granularity being SAMS project has been completed. offered. Execution Phase Outcomes: The acquisition of the software is complete and the engagement of an implementation partner is complete. The partner has commenced. Templates have been completed and design standards commenced. Development of the first prototype, which will be used as a basis for architectural designs, is underway. Controlling Phase Outcomes: Last printed 21/05/2007 0:32:00 a5/p5 15
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues The PM Processes listed above under Stage Two are being used for the SOA Suite as well.  2006-25 QUT SOE Original projection Deploy the Microsoft Systems Sponsor $122,230 Deployment & The project aims to Management Server 2003 R2 Neil Thelander 31/03/2007 640024- Management product to manage all QUT provide the following 1048/31 Toolset 2006 – • Work with Integrated owned Windows based devices Project Inclusion of SMS Management Agent in QUT Stage 2 Manager SOE v1-07-wxp image Help Services Section Phillip kent to enable the SMS Purchased SMS Client Access Licenses for Project 2003 Management 300 Windows Servers Proposal agent to function on Handover of service to Desktop Management student laboratory PCs & Integration section of ITS Project Plan running Deepfreeze • Bring the service into Preparing Activity Completion report line with other QUT  supported enterprise systems by providing 30/06/2007 development, test and No update received. production ? environments • Upgrade the existing Microsoft Systems Management Server 2.0 production environment to Microsoft Systems Management Server 2003 R2 • A selection of enterprise level and faculty/divisional specific web based reports to support the Copyright file logging Last printed 21/05/2007 0:32:00 a5/p5 16
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues policy, SOE compliance and asset tracking • Effective patch management of Windows operating systems and SOE applications • The ability to deploy and manage faculty/divisional specific applications and configurations Realised to date • Provision of development, test and production environments • Upgrade the existing Microsoft Systems Management Server 2.0 production environment to Microsoft Systems Management Server 2003 R2 • Provision of enterprise level and faculty/divisional specific web based reports to support the Copyright file logging policy, SOE compliance • Faculty specific software deployment Last printed 21/05/2007 0:32:00 a5/p5 17
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues 2005-33 Security Original Projection Sponsor AMP (IT) Phase: Ongoing Program 2005 Neil Thelander $225,000 Scope: Major 640024- Program Benefits: 1010/31 Project Proposal 1) Protect the QUT Program network and hosts from Manager Summary: threats, Barry Lynam 2) Monitor and discover what is happening on the Project QUT network so that Manager: resources can be directed Greg Vickers into the high risk areas. 3) Provide tools and advice for both IT professional and other staff at QUT. 30/06/2007 On-line training − This project on hold pending outcome of for IT Security Raise security awareness and “Review Awareness Strategy Project”. Realised to Date awareness train staff across the University. (staff) The Personnel/ Human 1. Confirmation of Resources part of the QUT IT vulnerability assessment Security Framework is marked as tool (nessus) as correct “more tool for QUT. development/implementation 2. Understanding of required”. Security Event Management tools and benefits to QUT 3. New QUT Certificate Authority created. 4. Need to document and formalise training, Awareness and Communication strategy. 30/06/2007 Last printed 21/05/2007 0:32:00 a5/p5 18
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues - Operational staff will include this in hardware Vulnerability upgrade task. Will be scheduled in Q4 2007. Assessment implementation Purchase no delay plugin feed for Nessus. 30/06/2007 Fault Tolerance - All equipment is now sucessfully installed. for IPS - Purchase and install fibre fail-  open devices for sensors - Upgrade manager console operating systems and software. 2006-20 Security Program Benefits: Sponsor Phase: Ongoing Program 2006 1) Protect the QUT Neil Thelander Scope: Major network and hosts from 640024- threats, 1010/31 2) Monitor and discover Program what is happening on the Manager QUT network so that Barry Lynam resources can be directed into the high risk areas. 3) Provide tools and Project advice for both IT Manager professional and other Greg Vickers staff at QUT. Ross Hall Last printed 21/05/2007 0:32:00 a5/p5 19
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues 30/06/2007 - Requirements specificalion completed. Server Original projection A system currently exists to manage the process of giving - Functional requirements 70% complete Registration - Enhanced management - Finalised development resources with of host systems having hosts firewall rules. This project System Internet access, will further expand the system Network Applications. unauthenticated email into a Server Registration system - Interface design work will need to be sources access with expanded functionality to separately. - Increased security in primarily suit Network Services. - PPO advised that project plan not requires management of the DNS as we are following the System Development in QUT Framework. - Central repository for all network devices that have a fixed IP Address - Major step forward in the direction of an ITIL Compliant Configuration management Database Q3 2007 − Complete functional requirements. − Finalise Interface design.  Original projection This project is to purchase, install - Data will be used to and implement a Security Event 30/6/2007 Security Event identify potential current Management solution as Management or future security determined by the outcome of Implementation the, “Security Event Management - New IT Secuirty Engineer approved as problems. - Software will correlate – Investigation” and “Security ongoing resource to address workload created information from different Event Management – Pilot” by SEIM. Project Plan projects - Huntsman Software purchased. Awaiting sources including / Vulnerability Assessment invoice. Training component will not be paid Z:/intranet/sec - Will move from reacting until training is delivered. to security breaches to - Software installed on production equipment. tions/pp/Proje discovering them before ct external parties are - Oracle now supported and currently working through issues with DBA team and Tier-3. Registry/Proje affected. - Decision to use agent software as prefered - Better able to direct cts/2006/Proje resources to the right method for log collecting. Last printed 21/05/2007 0:32:00 a5/p5 20
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues ct plan - areas as will have a - System has capability of replacing log better understanding of collection done by Central Logging Server Security current activity. (CLS). CLS will need to remain as a long term Event archive. Working toward this situation. Management Pilot.doc Communication Q3 2007 Plan - Continue implementation of Huntsman. Quality Plan Original projection - Reduction in the number of incidents directly One of the findings of Project Risk Mgt Plan resulting from 2005-33/D “On-line Training for  carelessness or lack of IT Security Awareness”, was that awareness. few existing activities to raise - Reduction in security awareness levels were vulnerability to attacks effective. The objective of this 30/06/2007 Review IT involving phishing or project is to review the Security - Surveys conducted. social engineering. approaches taken thus far by Awareness QUT and to recommend Strategy strategies to improve the Q3 2007 awareness of Information - Analysis of survey results security. - Produce report  Original projection - Significant increase in At the start of 2005 Juniper the security of the QUT Netscreen ISG2000 firewalls Network were Installed. This project is to - Greater ROI in test and investigate the Investigate Netscreen border capabilities of these devices and Intrusion firewalls. thereby significantly increase the Detection security of the QUT Network by 30/06/2007 Capabilities of implementing Intrusion Detection - IT Secuirty Engineer attended Juniper IPS Border on the QUT Border Firewalls. training. Firewalls - Trail equipment used to trial capabilities. - Report produced recommending that IPS modules are NOT purchased. Q3 2007 Last printed 21/05/2007 0:32:00 a5/p5 21
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues - Project completion  2006-08 Telephone Original Projection The objectives are to: Sponsor: Prof Phase 1: Phase: Halted Number • The ‘3138’ prefix will • Meet QUT’s future telephone Tom Cochrane 640024-1068/31 Scope: Major Upgrade support QUT’s extension requirements for 640024- Project AMP(IT) 2005 telephone number the next five to ten years 1048/31 Manager: TBC $22,500 growth over the next 30/06/2007 • Increasing the redundancy Project Proposal five to seven years and resiliency of the voice Phase 2: • Stage two of Telephone Number Upgrade • Improved redundancy $255,000 Project (TNUP) Stage 2 has been network to the interconnection deferred to 1st quarter next year. As a Project Plan between QUT’s and Budget Status: result the remaining project funds of Optus’ telephone $0 ($83,202) have been released, to relieve Communication network. This pressure on the overall AMP(IT) fund, and Plan improves the the account closed. business continuity of QUT • The main reason behind deferring the TNUP project was that University is seriously considering deploying IP Realised To Date Telephones (IPTel). This means that the • QUT has moved to a telephone network redundancy design will 5-digit extension and have to be reviewed. The development of to the new 3138 the new technology “ISDN over IP” will prefix also impact on the telephone network redundancy design.  2005-05 Wireless Original projection Project Objectives Sponsor Total Funds Released: Phase: Executing Development Neil Thelander, Project 2006 Wireless Development Wireless Development Stage Director ITS AMP(IT) $417K Scope: Major 640024- Stage Three: Three: 1033/31 30/06/2007 • To ensure that wireless • Improve the scalability, Project Cash Flow:  wireless development stage 3 has moved to Project Plan network is scaling to performance, reliability, security Manager Actual meet the projected executing phase and management of the wireless Jukka Expenditure demand. networks at Gardens Point and Pirhonen $199K  Order for hardware & software has been Project • Improve the scalability, Carseldine by upgrading the placed for stage 3 Last printed 21/05/2007 0:32:00 a5/p5 22
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues Proposal performance, security, wireless infrastructure in the Total Actual  Installation of remaining 5 access points management and report core of the network & installation Network Funds Available underway (stage 2) of the wireless networks of WCS software Development $217,857.41 • To further develop the • Implement wireless detection Program QUT wireless network devices Coordinators Less  to provide increased • Provide recommendations on outstanding coverage and services. Peter Kurtz, RFID tagging functionality. Team Leader Orders $6,000 • Design and implementation of NOC $82,548.10 Benefits realised to reports and usage trend analysis Ted Mync, date: • Assist the installation of wireless Team Leader • services at Caboolture campus NIC • Implement of the network infrastructure to support eduroam over the wireless network • Complete installation of 5 access points funded from Stage Two Complete Projects in IT Infrastructure – Enhancements awaiting Post Implementation Review or Activity Completion Report 2006-21 QUT Access 2006-26 Service Monitoring Alerting & Reporting – Stage 2 Last printed 21/05/2007 0:32:00 a5/p5 23
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Development Ref. Title Benefits Description Participants Funding Status/Issues 2005-29 Application Original projection The objectives for the Sponsor AMP (IT) 2005 Phase: Closing Test Students and staff will Application Test Management Neil Thelander $234K. Possible Scope: Minor Management benefit from the and Load Testing Project are - Director (ITS) additional funding 640024- and Load improvement in to leverage outcomes from (Proposed) required to fulfil 30/06/2007 1052/31 Testing 2005 services delivered by the initial project, with a view additional Project Summary: ITS because of to specific application in the licensing Manager • Project currently remains in closing Project thorough testing before QUT Virtual environment. requirements This will result in a refined Phill Gillespie phase while testing continues. Proposal release of upgrades understanding of how load CIS • Additional Training / Consulting on and new products into Project Plan the production testing can benefit QUT, Team Oracle Forms testing will be environment. while ensuring the necessary Dan Tran undertaken once software bugs skills are in place to properly resolved. Risk QUT will benefit utilize the relevant software. • Client Vantage being deployed for Management because of the cost Plan savings realised availability testing once bugs fixed. through continuous Quality Plan productivity upon the  release of new offerings into production Realised to date RFI concluded. Pilot of Compuware Products conducted successfully. Procurement of software and hardware completed successfully, along with optional upgrades to middlewares and Virtual Users. Subsequent deployment and testing has also yielded significant benefits through detection of Last printed 21/05/2007 0:32:00 a5/p5 24
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Development Ref. Title Benefits Description Participants Funding Status/Issues fine tuning opportunities for finance, QV, and OLT. Testing of new QV10G rollout yielded numerous fine tuning opportunities. 2006-16 CORBIS Original Projection The end result of the Corbis Sponsor AMP (IT) Phase: Executing The University project will be a better David Gardiner 2007: $130,000 Scope: Major Project community and alignment between business 2008: $145,000 640024- Project Summary: Proposal prospective students processes and technology for 1031/31 Director 30/6/2007 will have an the delivery of curriculum Project Plan authoritative source for information to a wide range of Ian McDonald course and unit data. audiences. The focus of the Work during the first half of 2007 has focussed project in Stages 1 and 2 Project Implementation Manager on finalising interfaces and developing a clear (2005 and 2006) has been understanding of how the Academic Database Plan Realised to date the development and testing Cathy Jackson and SAMS should function together within the The introduction of a of the Academic Database Steering curriculum development and approval business Quality Plan new student and software for curriculum Committee process. An interface from Academic academic management development and approval, Database to QUT Virtual (unit outlines) is in the Stephen Risk system (SAMS) has together with the final stages of development and will be tested Towers, Chair Management impacted on the development of interfaces to shortly. A substantial upgrade to the system Plan introduction of other systems. Joe Dascoli has been applied and tested in the test Academic Database. Ian McDonald environment. Issues raised with the vendor will Communication Work to date has Robyn Nash be provided as a patch which will be available The focus in Stage 3 (2007 – Plan focused on ensuring (Health) shortly. As soon as testing is complete, the 2008) is to integrate the that Academic Cathy Jackson upgrade will be applied in Production. We are Academic Database with Database is clearly additional also in the process of recruiting a full-time SAMS and other relevant integrated within all faculty Academic Database Coordinator. systems, to ensure a clear fit business processes member to be for faculty users within the relating to curriculum confirmed overall business processes Work during 2006 included testing a web client development and for curriculum development, to allow unit coordinators to update their unit approval before it is approval, data display and outlines and then send them through an realised to users. data management for student approval process. The web client did not pass enrolments. user-testing and QUT forwarded detailed recommendations to the vendor. The response from the vendor has been to Last printed 21/05/2007 0:32:00 a5/p5 25
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Development Ref. Title Benefits Description Participants Funding Status/Issues At the same time, further completely redesign the web client, but this will enhancements to the not occur until early 2008. This means that Academic Database and release to the Academic Database for unit additional interfaces to other outline revisions will be a two-stage process systems are being explored with the main client released initially to to be rolled out to faculties at professional staff and the web client released a later date. following testing and approval of the revised product. An issue for the Academic Database implementation is the impact on faculty staff of a new system at the same time as the introduction of SAMS. We are maintaining close contact with the SAMS team to ensure a coordinated approach to faculties.  2007-02 Corporate Original projection 2007 component: Sponsor AMP(IT) $650K Phase: Planning Services To reduce the impact of Fastrack the implementation Warren Fraser reserved for 2007 Scope: Major Continuity costs and reputation to of a Virtual Data Centre 29K currently Project 30/06/2007 Program the University should spanning both GP & KG released Manager electronic services fail campuses to be completed in Hiram Andree (Project Manager), Joel Miller Hiram Andree or were unavailable for stages 1 & 2 of the project (DR Specialist) & Bryan Thompson (Project an extended period of which will span 3 years. Engineer) have all commenced work. Steering Project time. Update the university’s Committee formed. Network design completed Leadership Realised to date central IT Recovery Plan and and awaiting approval by PDSG. F5 Don Caruana consultancy ongoing. Project documentation Project is in the plan, develop, and schedule rehearsals of key elements of Peter Kurtz partially complete. Assurance & Risk planning phase. that plan to be completed Management Services committed to during stage 2. workshops to identify QUT’s Critical Services over Q3-4 as part of BCM framework revision. Draft Risk Assessment due 1/8/07. Expect Stage 1 HW delivery and installation Q3.  2005-40 ITIL Service Original projection Stage 2 of the ITSM project Sponsor TILS Divisional Last printed 21/05/2007 0:32:00 a5/p5 26
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Development Ref. Title Benefits Description Participants Funding Status/Issues Management Staff will benefit from (as per the Change Request Tom Cochrane Office - $104K in 31/03/2007 640400- Stage 2 the introduction of form) will focus on the - DVC (TILS) 2005 The Project has been closed due to lack of 0014/01 standardised implementation of Change Project funds and work will be continued as part of ITS Project approaches to IT Management, and increasing Manager Change process development. ACR will be Proposal Service Management the maturity of existing completed by the end of the month Change Management, Incident Management and Project Plan Release Management Problem Management 30/06/2007 and Configuration processes. No update received. Quality Plan Management processes ? in IT support and delivery areas. Risk QUT will benefit Management through improved Plan business continuity and time savings associated with process standardisation. Realised to date • University Change Advisory Board has been introduced • Technical Infrastructure Development Group has been introduced to support the CAB • ITS Service Change Management group has been re-aligned to conform to a local change coordination group . • Initial Self- Last printed 21/05/2007 0:32:00 a5/p5 27
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Development Ref. Title Benefits Description Participants Funding Status/Issues Assessments for Change Management have been completed. • Process maps for Change Management have been developed and approved. 2006-22 QUT Staff Original projection Overall Objectives: Sponsor AMP(IT) $55,000 Email Project The University will The University has Tom Cochrane 640024- – Phase 1 benefit because all will determined that Microsoft Project 31/03/2007 1075/31 be in place at the end of Outlook in an Exchange Manager Phase 1 completed in January 2007 and Phase 1 to proceed environment will become the Michele Berrie Formerly the Phase 2, that is, the design, installation and with the actual staff email client instead of MS Exchange implementation of Exchange 2007 with installation and Eudora. About 900 staff Stage 1 Enterprise Vault, followed by the client implementation of the members are already using Project migration to Outlook is under way. Exchange system and Outlook and MS Exchange as staff migration to part of a trial. Others have The contract is not yet signed, but Dimension Project switched to Outlook, but are Data is working under a Letter of Intent. Proposal Outlook with Exchange. still POPping to the Mirapoint Realised to date system to be able to use • RFO in the market TRIM, the University  place on time document management • Short listing to 3 environment. 30/06/2007 vendors with each No update received. The overall aim of the project giving a is to position the University ? presentation at a Vendor for more advanced Presentation Day collaborative tools eg. Unified Messaging. Phase 1 Objectives: • A Project Proposal and Project Plan for Phase 2; • An RFO for Provision of a MS Exchange Solution for QUT; Last printed 21/05/2007 0:32:00 a5/p5 28
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Development Ref. Title Benefits Description Participants Funding Status/Issues • Selection of a vendor with whom to begin negotiations for supply and implementation of a MS Exchange Solution at QUT. 2007-01 QUT Staff Original projection Overall Objectives: Sponsor AMP(IT) 2007 Phase: Executing Email Project All staff will benefit The objectives are: $1.7M Scope: Major Tom Cochrane 640024- Phase 2 because they will all be • Work with the preferred 30/06/2007 Project June: additional 1075/31 using Outlook on the vendor, Dimension Data, Manager funds of The contract with Dimension Data was finally corporate Exchange to design, install and $227,000 Michele Berrie signed. system place at the end implement a corporate of Phase 2 ready to use Microsoft Exchange 2007 CSS commissioned all 17 production servers, more advanced solution, including email which required significant effort and time. collaborative tools, for archiving using Enterprise Network Services provided excellent support example, Unified Vault software. and cooperation in setting up the network and Messaging and security envionment. FIT and BEE staff • Migrate 95% of QUT staff provided expertise, too, with Dimension Data Exchange Calendar. members to Outlook 2003 technical staff. Dimension Data has now set up The University will on the corporate the servers with the applications and the benefit because the Exchange Exchange/Enterprise Vault system is “live” in implementation of 2007/Enterprise Vault QUT’s production environment. Outlook with Exchange system, replacing Eudora means that the as the QUT standard Delays took place over various aspects of the University will have the email client. new system so that the time line has changed. foundation in place for Production testing remains to be done with a the progression of the pilot of 50 expected to begin in mid-July. broader collaborative A PMF Change Request was submitted and environment. approved for additional storage disks as well Faculties and divisions as other unforeseen expenses from Central will benefit from having Hosts 2007 budget. the responsibility and A detailed, customised migration plan draft was resources for backing produced after visits to faculties and divisions, up email removed to but will now be redone as a result of the the corporate system. delays.. Disk space will be freed Most of the main migration is now expected to up, etc. complete by the end of October 2007, but will Last printed 21/05/2007 0:32:00 a5/p5 29
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Development Ref. Title Benefits Description Participants Funding Status/Issues Realised to date extend into November 2007. None  2005-31 QUT Original projection The project will provide Project Joint Divisional Integrated The QUT community, electronic collaboration Managers: funding: DAS & 31/03/2007 Collaborative including staff, students facilities to the individual work Ian McDonald TILS 2005 - $45K No update received. Environment and partners will benefit station to enable staff, (DAS) ? 2005 from: students and partners to Graham Keys • Integration of people participate in the collaborative (FIT) 30/06/2007 with improvement in work space. The University is Project No update received. personal productivity increasing the range of Notification Team ? and information flow multidisciplinary courses and Members: • Provision of a secure research activities across Michael Ryan environment for dispersed campus locations (Ed), Geoff collaborative with advanced network Mitchell (TILS- exchange regardless connectivity. A collaborative TALSS), Joe of physical location service supported by Dascoli (TILS- • Facilitation of the appropriate tools, is ITS integration of data becoming an increasingly and content with core component in the users, as required conduct of its core business • Explicit integration of (teaching, learning and various technologies, research). ie, email, content and document management, corporate portal, knowledge management, web conferencing and extension to eLearning • Opportunities to cut costs associated with the time spent in search of information Last printed 21/05/2007 0:32:00 a5/p5 30
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Development Ref. Title Benefits Description Participants Funding Status/Issues • A more effective and efficient collaborative environment, compared to email, using appropriate tools • A greater harnessing of working across artificial silos in the delivery of service outcomes. Realised to date None 2006-36 QUT Mac SOE Original projection Project goals. Sponsor AMP(IT) $37K Phase: Closing 640021- Development 1. Develop a Standard Neil Thelander Scope: Minor The project aims to 1018/31 & Operating Environment CIF (In Kind) provide the following Management (SOE) for Apple Macintosh Project $6K 30/06/2007 • Provide the Computers similar to the University with an Manager Windows SOE Tim Morris Project in final closing stages. Project opportunity to 2. Develop recommendations Recommendations have been accected by the Proposal proactively address addressing ongoing steering committee and presented to ITCG. emerging trends in Macintosh SOE management Some minor documentation to be completed Intel based and financials finalised. Macintoshes and OS virtualisation; Released V1-07-OSX Standard operating • Reduce QUT’s environment for both Intel and PowerPC level of risk relative Platforms. Install launcher, and documentation to that of the available via DMI SOE server. CIF hosting current unmanaged image deploment server. Macintosh environment; Evaluated SMS2003 integration using Quest Management Extensions for SMS (QMX – • Reduce QUT’s Formerly Vintela VMX). At this point ROI does level of risk or not justify the cost involved. copyright violation by addressing Copyright and Asset reporting. Investigations audio and video are continuing into other (non-SMS2003 with Last printed 21/05/2007 0:32:00 a5/p5 31
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Development Ref. Title Benefits Description Participants Funding Status/Issues media file detection QMX). The most likely scenario is client and reporting for machines reporting to a Database and the Macintosh OS; adapting DMI’s existing SQL Reporting to pull the data from there. Scripts for local reporting • Aid computing staff of copyright files is complete, database in the support of integration yet to be completed. Macintosh desktop computers at QUT; Dual-boot laboratories. Deployed proof of concept laboratory machines at CIF. Minor Realised to date issues in the automation of windows • Initial SOE has deployment remain but are not major. The project will not officially endorse dual-boot been created and solutions until the release of OSX v10.5 (due deployed to a this quarter). QUT support for OSX 10.5 is number of pilot slated for late 2007. laboratories and staff machines  within the Creative Industries Faculty. • V1-07-OSX DOE made available to CSO community for installation on new Intel Macs. Incorportates Active Direcotry Authentication of users and a suite of applications comparable to that of the Windows SOE. 2007-03 Vista & Office Original projection Coordinate compliance Sponsor $85,703 Phase: Planning 2007 Planning • Develop an testing of corporate, Neil Thelander Scope: Minor Last printed 21/05/2007 0:32:00 a5/p5 32
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Development Ref. Title Benefits Description Participants Funding Status/Issues Implementation academic and student Project 30/06/2007 Plan which will systems, and develop an Manager make implementation and training Phill Kent recommendations plan for the introduction of  Identified 667 applications across QUT for the Windows Vista and Office that required checking for development, 2007 into the QUT Technical Vista/IE7/Office 2007 compatibility. Of deployment and environment Specialist these 18 applications have been management of a Ian Beckman identified by the vendor as not QUT SOE compatible and will not be updated. incorporating Windows Vista &  There are 315 applications which are Office2007 compatible or will have a compatible • Minimise version released by the end of the year, duplication of effort or early 2008. across both the  There are approximately 330 applications Faculty and which require testing to confirm if they Divisional IT are compatible. Support Teams, and all central IT  Established an email list for Windows Service owners, in Vista collaboration with other universities assessing the impact of the move  Produced documentation and utilities for to Windows Vista configuring Windows Vista to connect to and Office2007 and the QUT Secure Access Service assessing  Investigated Microsoft e-learning training compatibility, and discussed other available training performing risk options with Learning & Development assessment and determining the  requirements for support of the IT Service with Windows Vista & Office2007. • Explore potential benefits in streamlining how Last printed 21/05/2007 0:32:00 a5/p5 33
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Development Ref. Title Benefits Description Participants Funding Status/Issues the QUT SOE is developed, deployed and maintained using this new desktop Operating System. Investigate solutions for a single hardware independent deployment solution utilising both Vista technologies and the recently upgraded SOE Management Toolset. • Investigate options to minimise any potential client impact through scoping training and self help requirements. • Incorporate high probability of student take up of Vista/Office2007 in planning for support and training; for example IT Helpdesk staff. • Explore academic demand in planning release schedule for incorporation in Last printed 21/05/2007 0:32:00 a5/p5 34
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Development Ref. Title Benefits Description Participants Funding Status/Issues teaching environments and curriculum. Realised to date 2006-14 WAN Fibre CA Original projection Project Objectives Sponsor – AMP(IT) $790K Phase: Executing 640024- GP Milt 1. Cost saving of up to 1. Install fibre between Neil Thelander Scope: Major 1071/31 $437K over a ten year Gardens Point and $400K in 2006 period for GP-CA WAN Carseldine campus for the Project Network $390K in 2007 Summary: Link. same cost or lower as Manager – Jo Development 30/06/07 2. Cost saving of up to maintaining the existing Morris Program $270K over a ten year microware link MERF link Approval was received from VC to contract (NDP) period for Milton WAN 2. Implement a resilient funding of $320K AARNet to commission the Dark Fibre services Network is being funded Link. network ring of fibre into for Milton, CA and MERF PCH without going to Project Development as follows: 3. Increased network QUT’s Wide Area Network market. Proposal Program capacity from 100M to (WAN) that will recover MERF Operating Project plan was developed and approved and Architect – 1000M for the GP-CA seamlessly from fibre cuts grant: $240,500 funds have been released. Project Plan Peter Kurtz and Milton WAN Links. and router failures. Service agreement negotiations are taking Risk 4. A resilient WAN 3. Replace the existing 100M AMP (CW)- place and should be finialised by end of July. Management network link to the QUT Network recovers seamlessly MERF: $79,500 Project is on track to meet Milton 1 July 07 Printing Services at Milton Engineer – Plan without any deadline for installation. with a high speed service (1G Bryan performance dark fibre service) for the Thompson MERF deadline has been extended to 30 degradation from fibre same cost or lower as September but is scheduled to be completed cuts or a router failure. maintaining the existing by 31 Aug 07. managed service. Carseldine deadline is also on track. 4. Install a dark fibre service  between one of QUT’s campuses and QUT’s new research building (MERF) at Prince Charles Hospital. Complete Projects in IT Infrastructure – Development awaiting Post Implementation Review or Activity Completion Report Last printed 21/05/2007 0:32:00 a5/p5 35
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 IT Infrastructure - Development Ref. Title Benefits Description Participants Funding Status/Issues Last printed 21/05/2007 0:32:00 a5/p5 36
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Maintenance Ref. Title Benefits Description Participants Funding Status/Issues None in this category Last printed 21/05/2007 0:32:00 a5/p5 37
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues 2004-44 Merge Person Original projection This project will develop a Sponsor AMP(IT) 2004 - Phase: Closing IDs Students will benefit series of programs that will Kathy Grgic - $40K Scope: Minor Project Proposal from enhanced identify students with multiple Director (Student 640028- service consistency person_ids, merge these Business 1028/31 and reliability of only records under 1 person_id Services) 30/06/2007 Project Plan and ensure that the old 1 person_id per Project Activity Completion Report submitted. Project student so that a person_ids are never re- Closed Work Breakdown Manager student will receive used. Structure Marilyn Parker - only one Academic The multiple person_id SBS transcript. problem has emerged Risk because QUT is an Team QUT will benefit Management from Improved risk amalgamation of 4-5 different Roy Willie - CIS Plan management: institutions and students who Linda Haberkern have attended a number of – SBS • Early these institutions may have identification Vineet Sagar - been allocated different and correction SBS student numbers. of re-admission errors. Through errors occurring at • If implementing original data entry time some enrolment rules, students have been allocated correct pre- a new student number. requisite checking is enabled as all of academic record is under one student id. • HEIMS initiative and introduction of a CHESSN number for students dictates the need for a student to be identified by one Last printed 21/05/2007 0:32:00 a5/p5 38
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues student id. Student can only have the one CHESSN. • The same tax file number cannot be used by different person ids. Realised to date Duplicate id numbers are now being merged enabling the same student to have a complete academic record produced. QUT now compliant with new HEIMS legislation. 2006-34 DAS & TILS Original projection Development of a website Sponsor $62K AMP (IT) Phase: Initiating Services Web System for adding providing combined Registrar and Scope: Minor Site and indexing information about DAS and DVC(TILS) content to combined TILS Services. Project Project Proposal site. Manager 31/03/2007 Contribute Simon Morecroft Funds released for the DAS & TILS Services customisations. Web Site project on 8/03/2007. Collaborative Delays due to extensive staff changes in the management model. Web Team and loss of key project member Classification and (Web Information Officer). However, no other template for major problems have been encountered and combined service project is on track with respect to input. information. System editors from DAS and TILS identified. System indexing, page templates and Realised to date Last printed 21/05/2007 0:32:00 a5/p5 39
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues System for adding metadata editor development in progress. and indexing Prototype system on QUT Home site almost content to combined complete. site. (approx. 10% Contribute Rollout project (dependency) to be progress) completed mid year. Contribute customisations.  (approx. 50% progress) 30/06/2007 Collaborative No technological developments were made management model. towards this project between April and June (approx. 15% due to other Web Team project priorities. progress) Personnel are expected to be available to start Classification and on July 9 and substantial progress is expected template for from then. combined service The primary development of controlled information. vocabularies was completed. (approx. 50% progress) The QUT Library agreed to take part in a pilot for the DAS-TILS Services system. Preliminary discussions, testing and feedback has taken place. Their major services have been identified and these now need to be described within the Services system parameters.  2006-32 Learning Original projection Original projection Executive AMP (IT): Phase: Executing Management The main benefits The main benefits include: Sponsor: $ 1,272,725 Scope: Major 640027- System (LMS) include: • Provision of a reliable, Prof. Michael 31/03/2007 1012/31 • Provision of a robust, scalable and Lavarch Project Proposal Operating TILS: Project Management and governance reliable, robust, extensible Learning scalable and Management System $ 691,558 Project documentation for Phase 2 & 3 Project Leader: complete. Project Plan extensible engine Learning • Advanced functionality in Wendy Harper Planning activites begun for integration with Last printed 21/05/2007 0:32:00 a5/p5 40
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues Quality Plan Management many areas AMS and SAMS. AMS/LMS/SAMS working System engine • Increased availability of party established. Project Work Breakdown • Advanced open source, shareware Manager: Steering committee continues to meet Structure functionality in and commercial Kate Clarkson monthly. many areas extensions • Increased • Availability of open APIs Reference group (VLEAG) continues to meet Risk Mgt Plan monthly. availability of will assist with open source, integration with other Systems installation and configuration Change Mgt Plan shareware and QUT systems Load testing is being conducted in mid- commercial • Collaboration with semester break. extensions regional, national and Extensions and integration • Availability of international user open APIs will community Roll-out of semester 2 extensions proceeding assist with • Savings in system as planned. integration with administration and Phase 2 data intergration work (with QUT other QUT maintenance Virtual, Calista) has been completed. systems Migration • Collaboration Migration of semester 2 sites is complete. Realised to date with regional, Work is ongoing on non-unit sites. Planning national and Benefits will come to full underway for migraiton of summer semester international realisation at full system go- sites. user community live. Detailed planning with Business and Science • Savings in Early advantages include faculties to begin next quarter. system acquisition of third party administration tools, perception of Change Management and training and increased functionality by Full training program is ongoing and maintenance academic community, ease attendance is moderate. of integration with system Considerable progress has been made on such as CMD, collaborative Blackboard support site this quarter. Realised to date efforts with Griffith University. Benefits will come to Regular meetings being held with all phase 2 full realisation at faculties. system go-live. Student communication plan for semester 2 is Early advantages being rolled out. include acquisition Current Issues / Risks of third party tools, perception of - Delays in finalising extension development Last printed 21/05/2007 0:32:00 a5/p5 41
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues increased could mean some functionality not functionality by available at start of semester 2. academic community, ease of - Scope creep (in terms of integraton with integration with other systems eg SAMS and in terms of system such as quality approvement for online teaching CMD, collaborative and learning and additonal extentions efforts with Griffith development) University. - Loss of key staff  2006-35 QUT AAA Web Original projection This project plan describes Sponsor AMP: Phase: Executing Tier • Client doco the development of the new Tom Cochrane $82,000 Scope: Minor • Build Client UI Authentication, Authorisation Project OP: Project Plan • Coding & Unit and Accounting (AAA) Manager $19,000 31/03/2007 testing architecture for use at QUT with the following features: Terry Smith Development phase complete. Work Breakdown • Alpha release • Beta release The architecture was Structure • Training developed as part of the Testing phase underway. earlier QUT AAA Web tier Communication • PRD market scan project. Plan environment • PRD Database This project is a component Project plan for Phase 3 – Move to production of the Identity and Access under development. Opportunity • Integration • PRD release Management program of Management works. Plan • Migration  • Single Sign-on from the • QV message 30/06/2007 desktop into the Web Quality Plan intrgration No update received. tier. • Completion ? • A single enterprise logon Risk Realised to date page providing a Management • Technical Spec consistent login interface Plan • Dev for all web based environment applications. • Dev Database • Federated authentication • QA environment with trusted Last printed 21/05/2007 0:32:00 a5/p5 42
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues • QA Database organisations included • Design Client UI within SSO and the enterprise logon page – enabling initiatives such as the eGrad School. • The ability to redirect clients at logon to corporate information and notices sites before allowing them to access their requested application. • Reduced applications configuration effort. • Improved logging and auditing of access • The ability for applications to apply fine grain authorisation decisions prior to granting access based on Approved Defined Roles and other client attributes. • A framework in which applications can optionally take advantage of varying levels of functionally provided. • Enable new business applications such and SAMS and the OLT replacement. 2006-10 QUT Virtual Original Projection This program covers a Sponsor: AMP (IT) $436K Phase: Closing Development variety of projects: QUT Virtual 10G Tom Cochrane Op Grant $143K Scope: Major Last printed 21/05/2007 0:32:00 a5/p5 43
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues 640024- 2006 upgrade QUT Virtual 10G Upgrade Program Faculties $35K 1005/31 QUT Virtual currently runs on Director: 30/06/2007 – Carry Over The entire QUT an increasingly out-dated Project Proposal community will Wendy Harper Student Mentor System version of Oracle RDBMS benefit from the Project Project completed successfully and released version 9.0.1.4 and 9i Summary Table upgrade, including Managers: on 10th May 2007 Application Server version technical staff. Key 1.0.2.2. It is critical to Student  Project Plan aspects, including upgrade the current Portfolio & the capacity to meet supported version Oracle Student future requirements: MOPP upgrade and enhancements Communication 10g to continue the QUT Placement QUT Virtual running Project signed off by Governance Services on Plan Virtual service. Servers Systems on a fully supported 8th Feb 2007 and released to staff on 1st March moving to a Linux Platform. Wendy Harper version of Oracle;  Quality Plan the ability to QV 10G & MOPP upgrade and implement single MOPP upgrades enhancements 30/06/2006 sign on; the ability to and Access To maintain support from the move to the new Admin QUT Virtual 10G Upgrade vendor we need to upgrade version of Oracle Meryl Huth Project completed successfully. IFS, the system that stores Designer (for the MoPP, and as a result Research & HR  developing the upgrade the associate Java data databases); a move applications. Tony Baisden MOPP upgrade and enhancements away from Tru64 to Project completed successfully and TRIM was Linux as Tru64 is Career Mentor Also, an addition of a number released to clients increasingly Kim Hauville of functions and reports for  unsupported by both compliance and ease of Other Key Staff: Oracle; faster use will need to be Joe Dascoli Enhancements to Student Placement access for some developed. Systems components; and Sally Kift ability to use Oracle Project completed successfully in May 2007. Student Portfolio Small amount of support and maintenance Enterprise Manager Strengthen and enhance activity is on-going. which allows easier Student Portfolio towards a management of the self-sustaining model, where Oracle components.  the tool is re-aligned and operationalised, based on Student Portfolio MOPP upgrade student, staff and employer Project completed successfully and released and enhancements feedback. The proposed on 24th May 2007. The Secretariat will development work will  Last printed 21/05/2007 0:32:00 a5/p5 44
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues especially benefit, continue to ensure that QUT as well as anyone remains competitive, and QUT Virtual HR Data and Multiple Roles needing access. leading in the provision of an innovative e-Portfolio Work has been carried out for integration with The MOPP will run service. Provisioning. Common function libraries have on a fully supported been completed that will be required in the software and the QUT Virtual HR Data and redevelopment of other exisiting functionality. supporting Java Multiple Roles. Work relating to the Phonebook application will be The majority of applications redevelopment has also taken place. updated to meet current legislative in QUT Virtual use data  and business sourced from Alesco in some requirements. way. However, the HR QUT Virtual for Research Students component of the QUT Rollout of functionality has continued with the Student Portfolio Virtual database does not Annual Progress Report released, as well as a Students will benefit reflect key HR concepts such range of other search and reporting tools for as Student Portfolio as staff with multiple roles. students and staff. moves towards a The HR component of the  self-sustaining QUT Virtual database model. Students requires redesign to support will be provided with QUT Virtual Access Administration these concepts. better tools for skill Project completed successfully in December Applications will then need to recognition, 2006. be refocussed to better recording,  reflect the new database presentation, and architecture. the capability to make linkages with QUT Virtual for Research learning outcomes. Students Other enhanced The principal objective of this functionality will be project is to extend the delivered to meet functionality available to the needs of an research students via QUT increasingly diverse Virtual to include the full suite group of users. of administrative processes QUT will benefit with these students currently a competitive undertake. The design and advantage as it implementation of these continues to lead processes will be informed other Australian Last printed 21/05/2007 0:32:00 a5/p5 45
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues universities in terms by a review of the outcomes of e-portfolio of the QUT Virtual for development. Research Students Project Prospective undertaken in 2005. This students will view new functionality will move QUT’s commitment current manual processes for to supporting applications, extensions, and learning outcomes, agreements to online preparing for processes. employment and linkages with the Enhancements to Student ‘real world’ through Placement Systems connections with There are currently two industry/employers. student placement systems Support for lifelong within QUT Virtual. Whilst learning and re- these service the needs of engagement with two distinct groups, an the university enhancement is required to through work with these systems to better meet Alumni. the needs of clients on a university-wide basis. This Enhancements to enhancement involves Student Placement addressing areas of overlap Systems as well as gaps in functionality on both Students and staff systems, with the view to will benefit as these streamline both. enhancements will more closely QUT Virtual Access address client Administration needs, create a The Access Management more maintainable web interface within QUT system, and simplify Virtual is a function that processes for users manages the membership of of the systems. staff to these access groups. Enhancements are required QUT Virtual to enable staff to view and Access Last printed 21/05/2007 0:32:00 a5/p5 46
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues Administration manage access more easily Staff will be better in situations where a system- informed about the centric process is unsuitable. access they currently have and Student Mentor System how to get access to The Career Mentoring other sub-systems. Programme is managed by Managing access QUT Careers and will be a more Employment and involves streamlined creating mentoring process. Staff will relationships between be reminded about students and industry privacy issues when professionals. The Mentor being given access System will allow students to to sensitive be able to manage their information. involvement in this programme. Students will be Student Mentor able to view information System about potential mentors, Students and staff register preferences for will benefit as the matching with potential system will allow the mentors, and see their service to reach allocation of a mentor. This larger numbers of system will be designed with students, staff, etc. university-wide scope in QUT benefits with mind so that other areas can the move from utilise the system. simple stand-alone application to a supported corporate application. Students access the system in the same place where other common online activities take place. Risks associated Last printed 21/05/2007 0:32:00 a5/p5 47
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues with loss of data, security, etc are managed through inclusion in the corporate application environment Staff using the system will benefit as aspects of the Field Placement System manage the allocation processes Realised To Date Student Portfolio Process Re- engineering of pathways was released in February and has received positive feedback from staff and students. 22/06 The Academic Toolkit is an important development in the move to a more self- sustaining model. This details how Student Portfolio can be used and why, how workshops can be Last printed 21/05/2007 0:32:00 a5/p5 48
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues run, what resources can be used and where to find them. 31/12 Website support material has been reviewed and updated. QUT Virtual HR Data and Multiple Roles. Database design is in final stages and will be put into production in April 22/6 New database and interfaces in place and have begun to be used by selected functionality Enhancements to Student Placement Systems Prioritisation of enhancements to Field Placements Systems has been completed with the client. 22/6 Last printed 21/05/2007 0:32:00 a5/p5 49
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues Increased flexibility in administration functionality benefits staff by making the system easier to use. This in turn has allowed simplification of the student interface. 31/12 Release of enhancements has further increased the flexibility and ease of use of the system for staff and students. QUT Virtual Access Administration 31/12 Staff can now see what access they have and from whom they may have access granted. This increases visibility for staff of their access rights, decreases the number of access queries and assists helpdesk staff in Last printed 21/05/2007 0:32:00 a5/p5 50
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues solving access problems. QUT Virtual for Research Students 31/12 Release of functionality has taken manual forms to online forms making the processing of these more visible, easier to initiate, and easier to report and search. Both staff and students are able to expedite these processes much more quickly than they could previously. Student Mentor System 31/3/07 The system is currently operational for student registration, working with client to ensure suitable administration functionality. 688 potential mentees Last printed 21/05/2007 0:32:00 a5/p5 51
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Enhancements Ref. Title Benefits Description Participants Funding Status/Issues have already signed up to the 2007 scheme via the QUT Virtual mentor system. MOPP upgrade and enhancements 31/3/07 Governance Services is now able to self manage the MOPP Content, allowing more timely updates to reflect governance changes. Staff are able to search and view both current and historical MOPP instances. Images can now be included in the QUT MOPP. Complete Projects in Virtual Student Services – Enhancements awaiting Post Implementation Review or Activity Completion Report 2005-09 QUT Virtual Development Program – awaiting PIR Last printed 21/05/2007 0:32:00 a5/p5 52
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Development Ref. Title Benefits Description Participants Funding Status/Issues 2006-03 ARROW Digital Original Projection The objective of the project is Sponsor: AMP (IT) 2006 Phase: Planning Respository to implement a more robust, Judy Stokker $87,000 Scope: Minor Students, research 640025- Implementation more extensible respository Project students and staff Summary: 1011/31 platform to replace the current Manager: will benefit from this 31/03/2007 ePrint and ADT platforms and Sarah Fredline Project Proposal new facility through: which may also provide an Version 3.1 of the software has just been • Improved appropriate platform for other released and is being installed. Data is being Project Plan platform for types of repositories (e.g. edited in preparation for migration. Migration ePrints and ADT learning objects) within QUT in processes have been finalized. including a the future. better interface  and search functionality. 30/06/2007 • Support for No update received. national (and ? international) interoperability. • Support for Digital Rights Management. • Support for technical preservation of formats over time. • An interface between ARROW and Research Master. • A potential platform for other types of repositories within QUT and the opportunity Last printed 21/05/2007 0:32:00 a5/p5 53
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Development Ref. Title Benefits Description Participants Funding Status/Issues for collaboration with other parts of the University. Realised To Date Project still in implementation phase 2006-11 BSI – Enquiry Original projection The primary objective of the Sponsor AMP(IT) $300K Phase: Executing Management At the end of this project is to implement the Tom Cochrane – Scope: Major System – Stage project QUT should system chosen out of Stage 1 DVC(TILS) and 30/6/2007 2 have working for the Student Business Carol Dickenson Services dept and the Faculty Summary: implementations of - Registrar Project Proposal the system in place of Business and to develop roll • SC approved change to implement for Student Business out models which will enable authentication module so that there is other parts of the university to Project Manager single sign-on at QUT for this product. Services dept and the Faculty of develop content and use the Kathy Wheeler • Purchased the PTA module and built in Business. Roll out system. additional time to the project to models for future The system is capable of implement the PTA deployment should enabling students to obtain • All other aspects of the system are also be developed. self-service access to ready for “Go-live” information on a range of • Steering committee to signoff in July for Realised to date generic topics through a web- a mid-July release. Nil • Work commencing now on the based online knowledge base. communications for students  2005-48 Replacement Original projection This project will replace the Sponsor Cost Recovered - Phase: Executing Card System magnetic stripe card used for Tom Cochrane $252K Students will benefit Scope: Major paying for printing services in from: Project Manager 31/03/2007 QUT laboratories with a QUT Project Proposal - Increased Craige authenticated networked card The control issues surrounding communication security of their Richardson system to support the services between Print Release Station and the Printer is account. Team offered by QUT Printing still ongoing. There has been refinement to an - Increased Services. The system should Robert Jack – application supplied by the vendor and this is Last printed 21/05/2007 0:32:00 a5/p5 54
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Development Ref. Title Benefits Description Participants Funding Status/Issues functionality of have the capability in the Uni Print still under test. The current version supplied by - Transaction future to allow cross university Business the vendor is V1.0.6. Unfortunately this failed to history report for applications under the Griffith/ Manager Griffith meet control expectations and QPS is waiting their QUT Collaboration Program. University for the vendor to respond. expenditure. Greg Mills –  - Reduction in the Manager number of cards Copying & 30/06/2007 required on Printing Services No update received. campus. Griffith University Technical staff will ? benefit from: - Improved warrantee and maintenance. - Increase in system reliability and support. - Improved data reporting ans security. QUT will benefit from: - Modernisation of card serives - Improved delivery of student service - Increased audit and security of cash and financial services. Realised to date The trial at CA will provide the data to indicate the beneifits Last printed 21/05/2007 0:32:00 a5/p5 55
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Development Ref. Title Benefits Description Participants Funding Status/Issues achieved. The trial is expected to commence by !st November 2005. The trial at CA was successful and is now completed . All of the benefits except one have been achieved. The student experience may not necessary agree that there has been an improved delivery of student service. However, as the card system stabilises and improved awareness of the system operation, the overall perception will improve. 2006-23 Student In an effort to • Create an IT security web Sponsor AMP(IT) $118K Phase: Closing Security improve IT security resource for students and Scope: Minor Neil Thelander Software as a whole and staff to decrease security 640024- threats brought into QUT Project Manager provide real benefit 31/03/2007 1074/31 from student owned PCs. Adrian Whitaker Project Proposal to students it is envisaged that a • Site licence Sophos • - Web site completed and is live new service be antivirus for all student • - All marketing materials produced and Project Plan established to use. distributed to suitable areas visible to students. provide security • Market service initiatives • - Anti virus servers implemented and are live Communication software and and raise IT Security Plan • Project has completed information (both Awareness. web and printed) to Last printed 21/05/2007 0:32:00 a5/p5 56
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Student Services - Development Ref. Title Benefits Description Participants Funding Status/Issues Quality Plan all students.  30/06/2007 Risk Project completed and closing. Management Realised to date Plan Project has commenced. Work Breakdown QUT provides free Structure anti virus protection for students. Information on reducing security risks via the internet available on QUT website. Marketing, information and software available via different forms of media, e.g. postcard, posters, CDs, website. Complete Projects in Virtual Student Services – Development: Post Implementation Review or Activity Completion Report 2005-12 Student Fee Management and Compliance – awaiting ACR 2005-42 BSI Marketing – awaiting PIR 2004-73 Physical Access Reform – awaiting ACR 2006-11 BSI Enquiry Management System – Stage 1 – awaiting ACR Last printed 21/05/2007 0:32:00 a5/p5 57
    • Information Technology Advisory Committee Project Registry Summary As at: 30/06/2007 Virtual Staff Services – Maintenance Ref. Title Benefits Description Participants Funding Status/Issues 2005-39 Business Original projection This project will bring QUT up Sponsor AMP (IT) 2005 Objects Staff will benefit by to date for Business Objects Ian McDonald $55K 31/03/2007 Version XI increased and continue our support. This Project 640028- No update received. Upgrade functionality. updating to current version will Managers 1036/31 ? Project make the latest features QUT will benefit Jorge Salles, ITS Proposal available using the latest web continued product Team technology. 30/06/2007 support and more Project Plan timely Business No update received. Intelligence. ? Communication Realised to date Plan Implementation stage. Risk Management Plan Quality Plan Complete Projects in Virtual Staff Services – Maintenance: Post Implementation Review or Activity Completion Report Last printed 21/05/2007 0:32:00 a5/p5 58
    • Virtual Staff Services – Enhancements Ref. Title Benefits Description Participants Funding Status/Issues 2005-15 Assessment Original projection The principal aim of this Sponsor AMP (IT) 2005 - Phase: Executing Management project is to establish a basic, $115K Scope: Minor Staff will benefit from Allison Brown 2005 being able to use an up but more robust and TALSS 640023- to date system with sustainable system for 30/06/2007 1007/31 Project Manager less risk to handle handling the administrative Phase 1 completed. Project Kathy Hessling assessments. component of the University’s Phase 2 is currently in the planning and Proposal CIS assessment management investigation stage to work out what needs Students will benefit functions (replacing the Team to be done for Blackboard and AMS and from assured reliable current “Curwen” system). David Arnott where this will be developed - although it will reading of assessments. QUT will CIS come under the project scope for AMS benefit from. Realised to date Successful release of ver 1.0 to pilot participants who have provided positive feedback. CIF particularly happy as, unlike Curwen, AMS can run on Macintosh machines. 2005-16 Integrated Original projection Over 2005-2006, IPM2 will Sponsor AMP (IT) 2005 - Phase: Executing Planning develop and deliver additional $240K Scope: Major Peter Sullivan 640029- Model 3 • A wider resource planning 1005/31 functionality to the advantage Project Director 30/06/2007 geographical Project Plan distribution of of the University. This will Patricia Alner - Major work has been completed in student information – include: (FRP) projectiions, space and KPI modules. ORACLE web- Project Manager Rollout of the Student Load Planning Quality Plan • Extension of the current based application. module to faculties is currently underway. student requirements Wayne Effort being placed into defining the PIR Communication • Better projections within the successful IPM; McCullough - documentaiton. Tracking on schedule. Plan resulting in better • Development and (FRP) planning.  automation of the current Team • Productivity
    • Virtual Staff Services – Enhancements Ref. Title Benefits Description Participants Funding Status/Issues Risk Mgt Plan improvements and Budget Module and the Janine Whittaker operational development of a Space (Team Leader) Work efficiencies, Planning Module Breakdown including reduced incorporating workforce Structure reliance on planning; Michael Percy Microsoft Excel and • Development of a manual processes. Performance Reporting Client • Increase faculty Module for both delivery Champions contribution and of scheduled KPI ownership of reporting to QUT Council, Graeme George student load, and the development and Ruth Matchett Budget, Space and reporting of faculty-based Staffing data. KPIs; and • Delivery of quality • Integration of these new assured KPI data, modules with existing leading to a focus functionality in both the on achieving and IPM and the underlying assessing QCR (QUT Corporate organisational Reporting) data performance rather warehouse. than data accuracy. Realised to date • A wider geographical distribution of information – ORACLE web- based application. - PARTIALLY Achieved • Better projections resulting in better planning. Achieved • Productivity improvements and
    • Virtual Staff Services – Enhancements Ref. Title Benefits Description Participants Funding Status/Issues operational efficiencies, including reduced reliance on Microsoft Excel and manual processes. PARTIALLY Achieved • Increase faculty contribution and ownership of student load, Budget, Space and Staffing data. PARTIALLY Achieved 2004-77 Omnivista Call Original projection This project will: Sponsor AMP (IT) 2004 - 31/03/2006 Accounting Support staff will − implement a new, modern Neil Thelander - $212K Omnivista Fixed Line Directory & Call Project benefit from the fixed line phone Director (ITS) Accounting Implementation 640024- removal of manual management / billing Final report for this project will be 1055/31 processes, from Project Manager solution that replaces the provided by end of April. Project Sandra Leslie - becoming multi-skilled outdated TIMS system Proposal Communications Milestones achieved: and knowledgeable in − contract a service Administration − Automation of monthly reporting occured processes across the provider for the provision Project Plan section. from the 10th February 2007. of additions, moves and Team − Project funds for initial work to be Faculties and divisions changes to the fixed line TBA undertaken by Network Applications in Risk well benefit from telephones within the relation to the integration of telephony Management receiving accurate university data with other QUT systems has been Plan billing information in a − port all QUT mobile allocated. The initial work was to timely manner. phones from a number of revamp the Telephone Work request Quality Plan QUT will benefit from providers to a single form. An initial model was developed in consistency and contracted provider Q4 - 2006. Further improvements to standardisation − implement a web-based Communication Telephone Work Request form is being resulting in the delivery mobile telephone Plan addressed in Q2 2007. of an efficient, effective procurement system and appropriate − implement a web-based  Mobile Phone delivery of services. mobile telephone billing
    • Virtual Staff Services – Enhancements Ref. Title Benefits Description Participants Funding Status/Issues Implementation Realised to date system 30/06/2007 Schedule QUT staff are Undertake continuous No update received. benefiting from the process improvement as ? MAC Tender & Optus mobile phone systems are implemented. Implementation plans. Schedule 2006-31 Online Original projection This project is the first stage Sponsor: AMP(IT) $30,000 Telephone of work required to upgrade 31/03/2007 The online QUT Staff Tom Cochrane Book the QUT Staff Directory. No update received. Directory for accessing Improvement staff phone numbers ? Project goals: Project will present an Project Manager: Sharyn 30/06/2007 improved web Proposal 1. Update the web front end Leeman No update received. interface, be easier to use and will contain up- of the QUT Staff Directory to ? to-date information. be more aligned with the present QUT web design and to more readily convey Realised to date information to a reader by Project has been deploying a cleaner and more successfully completed. elegant user interface. An Activity Completion Report has been 2. Refresh the data in the submitted by the present database and Project Manager. rejuvenate the Phone Book Administrators to understand their role in maintaining this data. 3. Develop a roadmap and recommendations for future initiatives to enhance the QUT Phone Book and associated business processes.
    • Virtual Staff Services – Enhancements Ref. Title Benefits Description Participants Funding Status/Issues 2004-49 Research Original projection Research Master System Sponsor AMP (IT) 2004 - Phase: Closing Management Students will benefit by 2004 will build on the work $200K Rod Wissler Scope: Major System being able to see their done in previous years with 640028- milestones via the web Project Manager Development the single integrated 30/06/2007 1014/31 and not rely on Faculty Rowan Arndt – (2004 database for research Re-development and release of the Callista and RESA staff to students being rolled out CIS allocation) to RM interface for the Equity Section has inform them, resulting across QUT. Further Team been completed. This replaces a time- in better understanding functionality will be added in Christine Wah consuming process that was running Project Plan by the student and 2004. Day manually by Corporate Projects. fewer overheads on the University. Khang Hua/ Communication Ankur Singhal Work is also continuing on the Scholarship Students and staff will Plan interface. The current phase will automate benefit because Marisse some of the manual data entry done by the iinteraction between Canonizado Quality Plan business area as well as provide new students and budgeting information for scholarships. supervisors will be Risk documented in one We have also commenced a new interface Management location, improving their with HR which will transfer personnel and Plan relationships. employment details; this will reduce the workload on the business area as well as Realised to date provide more accurate and up-to-date Candidature Email information. Customisation allows the automation of  sending emails to student, their supervisors and their Faculty Research Admin Officer one month prior to a significant milestone and on the milestone itself. This email will direct students to resources to assist in meeting the milestone.
    • Virtual Staff Services – Enhancements Ref. Title Benefits Description Participants Funding Status/Issues The implementation of the Ethics module allows the migration of data from a local database into the corporate research management system, which in turn allows the connection between postgraduate students & grant information to Ethics application. This will result in better management of these areas. It also includes the deployment of RM to the Faculty Research Ethics officers, allowing them direct access to Ethics Applications information, rather than rely on reports from the Office of Research. The synchronisation of user accounts reduces the administration of user accounts and creates a platform to utilise forthcoming provisioning automation. PORTIA - Interaction between Students and Supervisors will are documented in one
    • Virtual Staff Services – Enhancements Ref. Title Benefits Description Participants Funding Status/Issues location, improving their relationship and therefore the relationship between the University and the student. Students are able to see their milestones via the web and not rely on Faculty and RESA staff informing them, resulting in better understanding by the student and fewer overheads on the University. 2006-33 Revenue Original Projection Project goals. Sponsor: Terry AMP(IT) – FRP 31/03/2007 Management 1. An integrated Leighton Carryovers 1. The objective of this project The first phase has been largely completed Project Receivables solution Project $280K is to “minimise the transaction and extensive planning has been done for will enable costs associated with Manager: Phase 2. Project considerable collecting and managing Randall HIne  Proposal efficiency revenue, maximise the improvements, and returns from the revenue Project Plan therefore improved whilst providing an effective 30/06/2007 resource allocation client service model.” No update received. opportunities, in the ? Risk Mgt Plan processes used to 2. This project will also record and collect Communication capitalise on the opportunity the University’s Plan to improve the flow of funds revenue and to 2. An integrated Quality Plan Receivables solution  More effectively
    • Virtual Staff Services – Enhancements Ref. Title Benefits Description Participants Funding Status/Issues will enable the manage debtors; University to more  Provide more cost accurately report on effective means of and measure its receiving payment; performance in and relation to Revenue  Record and manage Management and revenue. modify collection . policies and strategies accordingly Realised To Date The new One Stop system is to be implemented in January with advantages for all cashiering sites across the Uni. 2006-04 StaffConnect Original Projection The objectives for the Sponsor: Total Funding Phase: Closing Timesheets StaffConnect Timesheets $140,000 with Benefits to the Terry Leighton – Scope: Minor Project are to test, pilot AMP (IT) 64002-1 University include Director FRP 31/03/2007 release and fully implement contribution of 008/31 Project Proposal improved efficiency Project electronic timesheets for $56,000. The new online timesheet system was through a single point Manager: Casual General and implemented University wide on the 5th of entry, validation and Academic staff. Randall Hine – March 2007. There were a number of authorisation of Training & concerns with the process largely with timesheet data. This Development respect to a perceived lack of information for will lead to a reduction Team: approvers to make decisions on whether to in payroll data errors approve the timesheeets. due to authorising and Kate Guy, Sarah finance officers having Goldsworthy more open access to A number of forums were held to address the claims data and issues and changes to the content of able to detect and information has been implemented. The prevent errors before project team is to handover to Payroll during the occur. April 2007.
    • Virtual Staff Services – Enhancements Ref. Title Benefits Description Participants Funding Status/Issues Benefits to staff include  a reduction in lead time 30/6/2007 to payment and an The new online timesheet system was improved offering of implemented University wide on the 5th web based Finance March 2007. services. A number of forums were held to address Realised To Date issues and changes to the content of The system has been information has been implemented. implemented to a The project has now been handed to the number of issues. operational area and an Activity Completion These have now largely Report sent to the PPO. been addressed and the numbers of queries  has dropped off. 2005-21 StudyFinder Original projection The primary objectives of this Project Sponsor AMP(IT) 2005 - Phase: Executing Upgrade Prospective students project are to ensure that Kathy Grgic – $95K Scope: Minor will benefit from Studyfinder is HESA Director Student AMP(IT) 2006 - 640023- 23/06/2007 Project Plan improved access to legislation compliant and to Business $95K 1012/31 more complete and support QUT’s prospective Services Summary: Balance unspent Risk accurate data that students in their study choice Project Manager $30K from 2006 • Work on Graduate Destinations is ‘on Management supports their study decision by providing a more Wayne Oswin carried to 2007 hold’ until work on a related activity for Plan choice decision. Staff complete and user-friendly will benefit from online course marketing Careers and Empoyment has been improvement in single information system. completed. source data usage • 20K remains in the project funds to through corporate complete the Graduate Destinations systems integration and work. Specification and design is access to data. The underway with involvment from Careers project focuses on - and Employment. versioning for HESA • Updated Courses Web Service awaiting compliance; data approval. linkages with Callista; updating old data  systems to corporate IT standards; tighter integration and
    • Virtual Staff Services – Enhancements Ref. Title Benefits Description Participants Funding Status/Issues broadening of decision support data. Realised to date • Scholarships; • Credit Precedent • Versioning; • Callista integration; • QUT Authentication integration; • HESA compliance deadlines met. Complete Projects in Virtual Staff Services – Enhancements: Post Implementation Review or Activity Completion Report 2005-15 Assesment Management – awaiting ACR 2003-04 Email for Life
    • Virtual Staff Services - Development Ref. Title Benefits Description Participants Funding Status/Issues 2007-12 ARROW/RQF QUT will benefit from The project will enable QUT Sponsors: AMP (IT): Phase: Executing Preparation funding from RQF. to comply with RQF Carolyn Young, $77,000 Scope: Minor QUT researchers will requirements that selected Michael McArdle. have their research Existing QUT Eprint records have been edited research outputs are stored Project outputs accessible to insert additional information in preparation for assessment by RQF Manager: for migration to ARROW software. The Library panels. Paula Callan has processed a bulge of additional deposits The ARROW repository of of articles to QUT eprints Apr-June. Library research outputs will interface staff have trained academic staff and their with Research Master assistants in deposit techniques and copyright Database and the Office of issues. Research’s RQF Repository  2006-28 BSI – Human Strategic alignment The purpose of the BSI Sponsor: $44,362 funded Phase: Executing Resource • Confirmation or Program as it relates to Dr Carol through the BSI Scope: Minor Management otherwise that human resource Dickenson, Program Review HRM strategies management is to ensure that Registrar and services align human resource strategy and 31/03/2007 Project Two streams of review activity/ focus have with and support practice supports the Manager: emerged from the BSI HRM Project. business strategic objectives of the objectives as University. An important Elaine Harding outlined in QUT aspect of this function is the A presentation on stream one outcomes was Blueprint, top level provision of a range of made at the 28 February 2007 VCAC, and operational resources and services that identifying opportunities to use technology plans. assist employees to operate more extensively to streamline and improve • Prioritised record effectively in the workplace. staff appointment and reappointment of stakeholder Provision of these services processes. The HR Department now has views on future occurs at a number of points responsibility to carry the proposals forward needs and within the University, and make a proposal for AMP funding as challenges facing including from the Human appropriate. HRM at QUT. Resources Department which Service quality also has responsibility for The second stream of the BSI review relates • Increased “value policy aspects. to increasing the strategic focus of HR creation” in HRM activities. A workshop facilitated by interactions and/or consultant, Karen Hailwood, and involving HR services delivered staff and University leaders will be held on 28
    • Virtual Staff Services - Development Ref. Title Benefits Description Participants Funding Status/Issues across the March 2007 to build on work already in train University. within the HR Department. • Identification of operational issues The Project Manager’s contract finished on 30 and strategies for March 2007. improvement  proposed. 30/06/2007 • Impact on service No update received. delivery in the ? context of future needs and challenges identified by stakeholders will be considered. Organisational efficiency and cost effectiveness • Confirmation or otherwise that services are appropriately and cost effectively delivered - by whom, where and how - and are supported by appropriate delegations and/or standards. • All stakeholders are aware of roles and responsibility levels associated
    • Virtual Staff Services - Development Ref. Title Benefits Description Participants Funding Status/Issues with processes. 2006-29 BSI – IT Client Original Projection This project will be Sponsor: Funding has Phase: Executing Service Review The BSI work in undertaken over a 12 month been made Tom Cochrane – Scope: Minor reviewing IT Client period using a consultative available to the DVC (TILS) and 31/03/2007 Service is focused on methodology where the BSI program Carol Dickenson ensuring this function emphasis will be on from the TILS Concerted effort in this quarter has gone into - Registrar is managed and examining the way the IT and DAS developing the operational aspects of the client service function is Project divisions. changes to direct client IT support. This has organised to achieve managed and organised Manager: involved formulation of working parties to look the university’s ICT objectives in an across the university. The Mark McCormack at HR, Operations, and Community of Practice organisationally project will: aspects. Various meetings have been held efficient way. with faculty, IHBI and divisional areas to • Consider the extent to identify which positions will transition to red, Anticipated benefits which current green and blue areas in the proposed new include: organisational structure. There has been strong - consistency among arrangements provide for communication with the IT community during IT activities in effective service provision this phase of the project. developing within an overall  - clear and effective framework of cost governance, roles and effectiveness 30/06/2007 responsibilities • Identify strategic and No update received. - effective application operational level issues for ? of resources attention/improvement - strong community of (e.g. in areas of policy practice arrangements development, planning and for IT professionals evaluation, cost management, resource deployment, staff development, procedural efficiency etc) • Develop alternative approaches as appropriate 2006-13 Electronic Original projection The objective of the project is Sponsors: AMP (IT) 2005 Phase: Executing Record Improved: to implement the selected T Cochrane $180K Scope: Major Keeping (stage • compliance with product by way of a pilot.
    • Virtual Staff Services - Development Ref. Title Benefits Description Participants Funding Status/Issues 640028- 3) recordkeeping This commences the final C Dickenson AMP (IT) c/f 30/06/2007 1022/31 standards & piece of introducing $200K Legislative appropriate technology to Project Proposal Project Director requirements. support the records strategy • Rollout to HR Department fully completed, • accessibility of and positions QUT to address Ian McDonald over 22,000 electronic records catalogued Project Plan records, efficiency its legislative obligations, in TRIM by HR. in location and enhance business and Communication Project Manager • Project proposal for ERIP SBS 2007 retrieval of operational efficiency, and Plan records. Lena Wong submitted to Portfolio Office for manage high-risk areas, such • efficiency in as the interactions with consideration. Risk Management business students, in an increasingly Project Officer • Planning work on ERIP SBS 2007 Plan processes based complex compliance commenced Michael Hills on standardized environment. workflows  • management of Team: risk to QUT in the S Johnstone 30/06/2007 event of disputes. J Dascoli • Disaster L Kovach-Vigh Recovery. • Project proposal for SBS rollout approved, G MacAulay • Vital Records project plan documentation in progress. Identification and T Meggitt Contract M Hills • Started planning work on Dataworks to Management. TRIM data migration A Diamond Establishment of a • Started business process analysis on G Gorham managed central student administration related processes, repository and aiming to identify student records that collaborative should be recorded in TRIM as well as environment that is identify possible process enhancement available to other QUT using TRIM. projects. • In conjunction with SBS, designing new Reduced long-term electronic student file structure on TRIM. storage cost, both physical and • Liaise with SAMS project team on system electronic. integration and alignment between TRIM and SAMS. Realised to date 
    • Virtual Staff Services - Development Ref. Title Benefits Description Participants Funding Status/Issues - Improved Data Quality for staff files. - More electronic records (more than 10,000 within HR) for quicker and easier online search. - Less printing of email for filing, hence saving on space. - Automatic calculation for retention of staff files. - Increased access to file content for officers outside RMS. 2005-24 HR Indices and Original projection This project will primarily be Project Manager AMP (IT) 2005 Phase: Restarted Benchmarking focussed on building a robust - $58K QUT managers will Michael Scope: Minor system that will automate 640026- benefit from easily Hounslow HR DAS $58K generation of HR Indices 1006/31 Project Plan accesssible, current Project Team Joint AMP and reports along with processing 31/3/2007 HR management Registrar and reporting on HR HR and CIS staff •Project Manager Daniel Gullo has left QUT, information or HR will Project funding Benchmarking information. Michael Hounslow has taken over that role benefit from the totalling •The release date of 1 March was moved back automation of the $117, 305 to 19 March due to the reduced staffing processing of data for numbers on the project and to fall in line with the HR Benchmarking the release of the 10g network. programme. •The release of the data entry form on 19 Realised to date March was succesful and there is positive Reports successfully feedback from clients developed. 2006 Pilot •CIS staff are currently working on additional
    • Virtual Staff Services - Development Ref. Title Benefits Description Participants Funding Status/Issues complete. functionaity of the data entry forms and the production administration forms. Data Entry forms successfully released  to clients 30/06/2007 No update received. ? 2006-02 ISIS (Phase 3) Original Projection Project goals. Sponsor: Prof. AMP(IT) Phase: Halted International A conservative 1. Development of an Vi McLean $239K Scope: Major Investment estimate of the international investment Project 640021- Analysis impact of these analysis system with tracking Manager: A 1011/31 Division I & D 31/03/2007 System systems on and predictive functionality for replacement for $50K international student international student income the previous ISIS The project is progressing well. Delays in the Project Proposal income indicates and associated marketing project manager release of the Mission system, due to a longer that they could costs. is being recruited than planned Quality Assurance process, were Project Plan realise over a absorbed by the project and the system was million dollars in released into production in February. additional revenue 2. Development of a Missions Risk for the university Management database to Management capture international Initial design work in the International over a five years Plan marketing activities at a Investment Analysis system has been (please see project university level and related completed and the project is in the process of proposal for expenses. consultation with key stakeholders regarding details). specific user requirements. Realised To Date The departure of the ISIS project Project is in the management, and difficulty in recruiting a execution phase. The replacement, has slowed the pace of the Mission Management project somewhat however it is expected that system was released this situation will soon be resolved. into production in February 2007. A proposal for extension funding to enable the project to deploy the mission system at a faculty level and build a robust corporate framework across the six ISIS systems
    • Virtual Staff Services - Development Ref. Title Benefits Description Participants Funding Status/Issues received partial approval. The project will now begin work on the development of a corporate framework.  30/06/2007 Recruitment of new Project Manager, both internally and externally, has not been successful. Project on hold until around Sept when ads will be placed again. 2006-19 Payables Original projection The key deliverables of the Sponsor FRP $383K Phase: Implementation Online with The implementation of project are: Terry Leighton, AMP(IT) Scope: Major OCR the POLA project will • Use of online invoice Director, $167K 640029- 31/03/2007 Document result in benefits approval functionality in Financial 1007/31 The production trial was extended to the Imaging – estimated at $300,000 Oracle Payables Services Stage 2 Library in February 07 for a select group of per year (including on • Electronic record keeping suppliers. Invoices from the Faculty of costs) across the Project Plan • Timely entry and payment Project Manager Business, FRP, ITS and Facilities Univerisity. The total of invoices Ruby Khaw Management continue to be processed via the return on investment is new system. Quality Plan estimated to be • Integration between $650,000 up to 2010. Alesco Payroll and Oracle Due to issues identified with the front-end Financials scanning and data capture facility, it has been Communication agreed with the vendor that the software is to Plan Realised to date be upgraded. This is scheduled for late March/ Over 4000 invoices early April. Presentations will then be given to Risk have been processed the rest of QUT in late April after which the Management since the pilot new system will be rolled out. Plan commenced. On a The interface for the integration between daily basis, the Alesco Payroll and Oracle Financials will be in proportion of invoices production in early April. processed is 20%.  30/06/2007 No update received. ?
    • Virtual Staff Services - Development Ref. Title Benefits Description Participants Funding Status/Issues 2006-18 RQF (Research Original projection Develop an RQF Repository Sponsor AMP(IT): Phase: Executing Quality The RQF is set to which combines core data Prof Arun $140K Scope: Minor Framework) replace several block relevant to the RQF from Sharma (DVC Div R&C: $62K 640028- 30/06/07 grant funding schemes QUT databases in read-only R&C) 1039/31 Project Plan from the government format and research related  Access to the Repository and related which QUT currently data input from individuals information is available on the web and RQF Groups. Project Manager http://www.research.qut.edu.au/data/rqf/qu receives approximately $11m annually from. It Access is via the web, Carol Henderson tonly/rqfrepository.jsp is therefore imperative allowing researchers to easily  Individual and Executive Modules have that QUT performs to view and add to their been released with presentations and its full potential in the Researcher Profiles, groups training sessions held across the RQF to at least to work on their Evidence university maintain this level of Portfolio and QUT to funding and the RQF strategically analyse the  Provisional RQF Groups are now recorded Repository will be vital composition of RQF Groups in the Repository and most researchers in ensuring this. to ensure optimal RQF have now checked their data in the RQF funding for QUT Repository and added their RQF Realised to date requested information. Individual Researcher Module and Executive  Group Member and Group Modules Module released. release have been delayed while DEST confirms whether researchers can be members of more than one RQF group.  RQF Final Guidelines are now due for release in July 2007 for sector consultation.  Phase 2 of The RQF Repository is scheduled for August/September to meet the RQF government requirements, upgrade features and provide a suite of reports  2007-05 StaffConnect Original projection To develop a single one-stop Sponsors: $125,000 Phase: Planning Online • Promoting high place for QUT staff to access C Dickenson Scope: Minor Registration quality learning information about staff D Gardiner
    • Virtual Staff Services - Development Ref. Title Benefits Description Participants Funding Status/Issues 640026. Enhancements environments for development opportunities PManager: 1007/31 staff and to register for these Stephen 30/06/07 • Provides training/development Callaghan (HR) consolidated view offerings Team: • Project Proposal complete of staff training Sandra Taylor • Project approved 8 March 2007 opportunities (HR) • Reduces • Currently preparing Project Plan with Greg Winslett confusion on preminilary work completed including a (TALSS) where to go for mock-up web portal. training • Steering Committee to be formalised and registration hold first meeting • Maintains a  permanent training record for staff Assists managers in the PPR process 2006-01 Student & Original projection The object of this major Sponsor To be Phase: Implementation Academic Students, staff and project is to provide a flexible, Carol Dickenson confirmed Scope: Major Management QUT as a whole will robust student system for the 640028- 30/06/2007 System benefit from the strategic and operational 1037/31 Program Contract Variation: implementation of an management of students Manager new student associated with the University A variation to the contract has been drafted Project Proposal Kathy Grgic management system, and to establish improved, and signed off by QUT and Technology One to as in the description. efficient business processes support the implementation phase of the supported by seamless self- Project program Realised to date service portals. Managers None Simon Wilkinson Data conversion Al Grenfell The data conversion project has been Wayne Oswin outsourced to a preferred supplier (Oakton). Dearne Tronc Consultants from Oakton are onsite working with the Program team to design and build data conversion logic and routines. Academic Policy
    • Virtual Staff Services - Development Ref. Title Benefits Description Participants Funding Status/Issues A number of key policy and process change submissions were accepted at UAB on Friday 14th June 2007. The proposals in the submission related to areas of academic policy that the SAMS project had identified as being in need of review to ensure the best outcomes are achieved in terms of functionality of the system and useability by students and staff. Further proposals in respect of academic policy improvement will be brought to the Board as the SAMS project progresses. Curriculum Model The CAP project have taken a ‘road show’ to all faculties during this quarter. The roadshows have enbled the team to present and discuss the proposed curriculum model to appropriate faculty staff. System Integration Building on the round of inter-project workshops from Q1, a number of integration agreements are being built and agreed between SAMS and other system/project managers. These agreements set the timeframes for integration activites, alligned to the SAMs project schedule.  Complete Projects in Virtual Staff Services - Enhancements awaiting Post Implementation Review or Activity Completion Report
    • Retired Projects Business Process Re-engineering, 2001-31 High Performance Computing Upgrade Callista - Stage 1 Course Materials Database (Stage 1) DHCP Service Real Time Messaging Migration to IP Only Network Backbone Lab Solution Project Timetabling Single Search Interfaces to Library Resources Project Management Framework Central Web Server Upgrade (part of 2001-35 Central Web Hosting) Projects in the Activity Completion Report / Post Implementation Review (ACR/PIR) Spreadsheet You can find the spreadsheet here. Active Directory Upgrade Address Management System Upgrade Application Switches Upgrade Application Test Management & Load Testing Archibus Upgrade BSI – Academic Credit BSI – Physical & Virtual BSI – Student Admin BSI – Enrolement Checking – Breach Management BSI – Fees: Corporate Programs BSI – Class Timetabling Call Centre Solution Callista HESA Reforms Callista SMS Rules Central Web Server Upgrade CiscoWorks Communal Space Wireless Confidential Counselling System DEST Reforms Business Compliance eCommerce Electronic Record Keeping – Stage 1 Evaluations Management System – Phase 1 Evaluations Management System – Phase II A Evaluations Management System – Phase II B Facilities Management System Flexiprint Project FMRP
    • Graduations Helpdesk System Upgrade IAS (Internet Access Service) Redevelopment IAIR IAS (Internet Access Service) Integrated Planning Model – Phase 1 ISIS – Stage 1 ISIS – Stage 2 IT Service Management – Phase 2 Lab Monitor Project Mail Server Capacity Upgrade MergeIDs Network Intrusion Detection OLT System Review PABX Replacement Quantum Enhancements: Quantum Change Management and Quantum Solution Database QUT SOE Deployment and Management Toolset QUT SOE Development and Deployment Toolset Service Monitoring, Alerting & Reporting StaffConnect Stage II Streaming Media Web Based ad hoc Room Booking System Web CMS Research Web CMS Selection Workforce Capabilities Terminated Projects BSI – Academic Credit Callista HESA Reforms Callista SMS Rules Dial in Replacement E-Locker Pilot Graduations HESA Reforms SBS Upgrade On Line Admissions Printing Reliability Quantum Enhancement QUT SOE Management Suite Student Laboratory Infrastructure Review Video and Audio Streaming Workforce Capabilities Notes The “Project Registry” provides quarterly updates on IT projects at QUT. Links to approved project proposals and plans are included.
    • 1. Not all items of expenditure in the Asset Management Plan are shown as projects in the Project Registry. Expenditure items that are of a routine, recurring or non-project nature (e.g. rolling upgrade of central computing laboratories) are excluded. Conversely, some significant IT projects that are included in the registry are not funded via the Asset Management Plan (e.g. the high performance computing upgrade is predominantly funded via a RIEF grant). 2. The distinction between “major” and “minor” is based on cost and strategic significance. Projects or programmes (a collection of related projects) above $250,000 are typically considered as major. Other projects may be deemed to be major on the basis of their strategic significance, which can take into account issues such as the QUT brand marketplace perception and competitive advantage. 3. The “Ref.” heading signifies a unique referencing identifier. The number is made up of the year in which the project was introduced into the Project Registry and a unique running number in the format yyyy-nn AMP Asset Management Plan C Ind Creative Industries ITCG Information Technology Consultative Group – forum of Faculty/Division CAL Copyright Agency Limited senior IT professionals CI Creative Industries Faculty RFP Request for Proposal DAS Division of Administrative Services Division of Information and RFI Request For Information Academic Services RIEF Research Infrastructure Equipment Fund DVC Deputy Vice Chancellor TALSS Teaching & Learning Support Services (Department) FRP Division of Finance and Resource Planning TILS Technology, Information and Learning Support (Division) ITS Information Technology Services (Department) VC Vice-Chancellor