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Introduction and Overview
 

Introduction and Overview

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    Introduction and Overview Introduction and Overview Presentation Transcript

    • IT Executive Summit on Improving IT / Business Alignment Wednesday, October 24, 2007 The Ritz-Carlton, Tysons Corner McLean, Virginia
    • Agenda: 8:15am - 8:45am Registration and Networking Breakfast 8:45am - 9:00am Introduction and Overview Bill Laberis, Vice President, Computerworld 9:00am - 9:30am The Value of IT / Business Alignment: A Closer Look at Business Service Management Ian Campbell, Chief Executive Officer, Nucleus Research 9:30am - 10:00am IT Evolution at Reed Smith Elbie Yaworsky, Director of Technology, Reed Smith LLP 10:00am - 10:15am Refreshment and Networking Break 10:15am - 10:45am Overcoming the Inhibitors to Alignment Rich Bentley, Director, IT Service Management, Compuware 10:45am – 11:15am Quality and IT Service Management: A Wipro Perspective Santosh Bungle, Principal Consultant (Quality Consultant Group), Wipro Technologies 11:15 – Noon Moderated Panel Discussion Moderator: Bill Laberis, Vice President, Computerworld Panelists: Ian Campbell, Chief Executive Officer, Nucleus Research; Elbie Yaworsky, Director of Technology, Reed Smith LLP; Rich Bentley, Director, IT Service Management, Compuware; Santosh Bungle, Principal Consultant (Quality Consultant Group), Wipro Technologies; Shailesh Bodas, Senior Systems Engineer, Cyberlock Consulting Noon Program Concludes
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    • Format for This Morning:
      • Introductory remarks and objectives for today
      • Agenda and session speakers
      • Speakers will take questions within time allowed
      • Mid-morning break
      • Panel discussion with open participation
      • Closing thoughts and “take aways”
      • Draw for Apple iPhone™
      • Adjourn by Noon
      • Deep thoughts from Chairman Bill:
      • “ Most companies I encounter are in the 15 th or 20 th year of their five-year plans to align IT with the business.”
      • - Bill Laberis
      • Show of Hands…
      • In the context of IT service delivery, how
      • many people feel that their IT organization is
      • optimized in its alignment with business?
      • Some Challenges to Consider/Identify With:
      • Does business really care about IT infrastructure and metrics if they don’t ID it with revenue/costs?
      • How should IT be measured on IT service delivery?
      • What role do SLAs play in this context?
      • Is it important for business process owners to have a view into IT service delivery?
      • How do you measure quality of IT service?
      • What role does Six Sigma play in service improvement?
      • How does ITIL fit into your daily IT operations?
    • Our Objectives This Morning:
      • Maximizing IT’s Alignment with Business
        • Enabling business-driven service delivery
      • Focus IT on aligning services on business-critical objectives
      • Understand all the tools and benefits associated with Business Service Management
        • Bigger picture of service delivery
        • Application analytics
        • End user experience monitoring
        • Six-Sigma and ITIL
    • Agenda: 8:15am - 8:45am Registration and Networking Breakfast 8:45am - 9:00am Introduction and Overview Bill Laberis, Vice President, Computerworld 9:00am - 9:30am The Value of IT / Business Alignment: A Closer Look at Business Service Management Ian Campbell, Chief Executive Officer, Nucleus Research 9:30am - 10:00am IT Evolution at Reed Smith Elbie Yaworsky, Director of Technology, Reed Smith LLP 10:00am - 10:15am Refreshment and Networking Break 10:15am - 10:45am Overcoming the Inhibitors to Alignment Rich Bentley, Director, IT Service Management, Compuware 10:45am – 11:15am Quality and IT Service Management: A Wipro Perspective Santosh Bungle, Principal Consultant (Quality Consultant Group), Wipro Technologies 11:15 – Noon Moderated Panel Discussion Moderator: Bill Laberis, Vice President, Computerworld Panelists: Ian Campbell, Chief Executive Officer, Nucleus Research; Elbie Yaworsky, Director of Technology, Reed Smith LLP; Rich Bentley, Director, IT Service Management, Compuware; Santosh Bungle, Principal Consultant (Quality Consultant Group), Wipro Technologies; Shailesh Bodas, Senior Systems Engineer, Cyberlock Consulting Noon Program Concludes