Information Technology Infrastructure Library (ITIL)Document Transcript
Infrastructure Library (ITIL)
n recent times, the systems management and
helpdesk vendors have “bandied around” a term
as if it will be the “saving grace” of
The most popular component of ITIL is organizations for the future – ITIL (Source: “ITIL -
service management It's Really Important, Like...”, August 14, 2006,
Clive Longbottom, Quocirca, IT Analysis)
The adoption of ITIL is increasing due to
growing interest among vendors as well as ITIL is a framework of best practices intended to
accomplish the delivery of high quality IT services,
essentially for IT Service Management (ITSM).
In October 2005, EXIN International, ITIL’s
leading international certification ITIL helps in lending a service perspective to the
organization, had administered otherwise technology-oriented culture prevalent in
approximately 170,000 ITIL certifications IT functions in an organization.
Along with benefits such as cost savings, risk
The Asia-Pacific region is witnessing high management and streamlining of IT operations, ITIL
growth rates in ITIL adoption. In 2005, ITIL also faces several structural as well as
adoption rates increased by 300 percent in implementation challenges.
Asia over 2004.
This report captures analysts’ perspectives,
The use of ITIL in Europe is well observations, and predictions for the use and utility
entrenched, however, in the US, adoption is of ITIL in the increasingly complex IT environments
of the modern-day organizations.
Presently, ITIL faces several challenges,
such as lack of integration with business
objectives, cost and bulky presentation
The trend of increasing ITIL adoption is
expected to continue through 2008.
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