Fact Sheet SPOT-Check ITSM Assessment InterProm USA 2006
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Fact Sheet SPOT-Check ITSM Assessment InterProm USA 2006

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Fact Sheet SPOT-Check ITSM Assessment InterProm USA 2006 Fact Sheet SPOT-Check ITSM Assessment InterProm USA 2006 Document Transcript

  • LENDING YOU A HELPING HAND TO ITSM SUCCESS! • Defining KPIs, Metrics, and Measurements ITSM Workshops for Services, Processes and Technology Implementing IT Service Management (ITSM) • Defining a Service Architecture, a Process and ITIL®-based best practices has proven to Architecture, or a Technology Architecture be a task that is not as obvious as it may seem. • Defining Budgeting Models, Cost The ITIL publications and the ITIL Foundation (Accounting) Models, or Chargeback Models certification training course may give the • Applying techniques such as Root-Cause impression that with some common sense one Analysis, Service Demand Analysis, could come a long way. Unfortunately, the Business Impact Analysis and Risk Analysis majority of the ITIL or ITSM adoption programs • Conducting a Risk Analysis based on COBIT fail due to aspects that are not addressed in the and M_o_R official ITIL literature or an ITIL Foundation course. Workshop Format Our ITSM Workshops are conducted at your site or online in a virtual meeting room. The workshops are facilitated by our own experienced and knowledgeable consultants. Our ITSM Workshop services emphasize on the how-to aspects one doesn’t find in the ITIL literature or even the advanced ITIL certification training courses. Examples of how-to aspects for which we offer workshops are: • Designing an ITIL v3 process, their Virtual Workshops With the help of VoIP-based technology we supporting procedures and technology conduct ITSM Workshops online. All you need architectures is a high-speed Internet connection and a • Improving or Optimizing a process microphone. If you have a camera that would • Designing an ITSM Program (Office) even be better. Our technology allows for • Designing a process-oriented or service- ‘white-boarding’, breakout sessions, oriented IT organization presentations, polls, etc. This cost-effective • Designing a Service Portfolio, a Service alternative has proven to be very productive. Catalogue, or an SLA/OLA/Underpinning Contract template Duration • Reviewing your Underpinning Contracts on a Depending on the size of your organization and no-cure-no-pay basis the scope of the workshop, a typical ITSM • Sourcing services based on the Information Workshop session lasts 0.5-5 days. Services Procurement Library (ISPL) Please contact us for more information. • Applying the best practices of the Application Services Library (ASL) or the Why InterProm USA? Business Information Services Library • InterProm USA is one of the very few ITSM (BiSL) consulting firms that have served the ITSM • Institutionalizing the roles and market for almost two decades responsibilities of the Service Owner or • All our consultants have real life , hands-on, Process Owner and practical experience adopting and • Defining a Business Case for ITSM implementing ITSM best practices in improvements Fortune 100® companies before becoming a consultant Copyright ©2006 InterProm USA Corporation. ITIL is a Registered Trademark by the OGC. For more information: Tel: 480-699-9642, URL: www.interpromusa.com, E-mail: contact@interpromusa.com