Employee Brown Bag, November 17, 2008
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Employee Brown Bag, November 17, 2008

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Employee Brown Bag, November 17, 2008 Presentation Transcript

  • 1. Employee Brown Bag November 17, 2008
  • 2. Agenda
    • Welcome
    • Introducing New Assistant Commissioner
    • OET’s Mission, Vision and Values
    • Change Program Update
    • Questions
  • 3. New Assistant Commissioner
    • Tarek Tomes, Assistant Commissioner, Customer and Service Management
  • 4. Mission, Vision, Values
    • Developed by Senior Team
    • Consultation with Leadership Team and Employee Advisory Team
    • Based on findings of the MAD Report and recommendations of Change Plan
    • Organizational decisions, priorities, and staff expectations will be based on the concepts in this document
  • 5. Mission, Vision, Values
    • Our Mission : to provide the leadership and services that improve government through the effective use of information technology
    • Our Vision : Our goal is to be the trusted leader in enterprise information technology for the State of Minnesota
      • Provider of choice
      • Employer of choice
  • 6. Mission, Vision, Values
    • Our Values :
      • Focus
      • Partnership
      • Trust
      • Excellence
  • 7. Mission, Vision, Values
    • 2009 Strategies :
      • Transform OET
      • Rebuild customer-facing processes
      • Improve financial systems
      • Advance limited number of new, high-priority services
      • Manage effective governance
  • 8. Sept./Dec. 2008 Jan. – March 2009 April -June 2009 July – Sept. 2009 Customer & Service Management Established Full Staffing Plan Staffing Changes Complete People Processes Service Catalog Financial Planning Management & Leadership Training Process Roadmap Tool Assessment ’ 10/’11 Biennial Budget ’ 10 Service Catalog Finalized ’ 10 Final Rate Package Presented In-depth Service Analysis (’11) ’ 11 Service Catalog Complete; Service Changes Announced ’ 11 OET Budget Detailed Processes Mapping, Phase I Change Program High Level Implementation Timeline ’ 10 OET Budget
  • 9. How are we managing the process? Executive Team: Accountable for program plans Senior Team: Review & approve plans & manage timing Change Plan Program Managers: Coordinate & facilitate planning across divisions Functional Leads: Accountable for function area plans & group deliverables Employee Advisory Team (EAT)
  • 10. Planning Group: Function Leads Architecture Tom Baden Technology Mgmt PG Narayanan Security Chris Buse Finance Larry Freund Customer & Service Mgmt Tarek Tomes Technology Development Ed Valencia Deputy Agency Support John Lally Standards Greg Peterson Client Relations Dave VanThiel Service Desk Joann Swanberg Service Portfolio Mgmt Karen Carlson Financial Analysis Vacant Accounting Corlyn Maxwell Applications Mgmt James Kauth Distributed Systems Support Greg Jonsen Budgeting Julie Freeman Enterprise Security Governance Rick Ensenbach Detective & Investigative Controls Deb Stafford CIO Database & Middleware Support Vicki Henning Procurement & Contracts Jack Ries Data Center Management Beth Bengtson Compliance Mark Mathison Access Control Jim Steinwand Business Continuity & Security Consulting Linda Erickson Network Support Jim E. Johnson Mainframe & Storage Support Bill Tomczyk PMO Dave Osteraas
  • 11. Next Steps
    • TODAY’S CHANGES to reporting structure
      • Technical Assistance Center (TAC) will now report to Customer and Service Management (Tarek Tomes), under Joann Swanberg, acting function manager
      • Service Center will now report to Customer and Service Management (Tarek Tomes), under Joann Swanberg, acting function manager
      • Systems Operations and Operations Support remains in Operations, under Pat Hullopeter
      • Account Executives Group will now report to Customer and Service Management (Tarek Tomes), Dave VanThiel, acting function manager
      • Electronic Government Services (EGS) will now report to Technology Development (Ed Valencia), James Kauth, acting function manager
      • The Projects Group will now report to Technology Development (Ed Valencia), Dave Osteraas, acting function manager.
    • Full staffing planning under way
    Staffing :
  • 12. Next Steps
    • Final definition of roles and responsibilities for every function, final organization chart
    • Outlining new internal decision-making process
    • Preparing process road map
    • Continued ITIL training (ITIL2 and ITIL3)
    • Inventory of services in prep for ’10 Service Catalog
    • Implementation plan for order of service management migration
    Roles : Processes : Services :
  • 13. Lots more to come!
      • Questions?