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  • 1.  
  • 2.
    • 3 rd update to ITIL (long overdue)
    • Library Refresh programme
    • Formal qualification scheme
    • Available in 17 languages
    • MOF is based on ITIL Framework
    • Many empirical studies available for ITIL ROI?
    • New ITIL Structure
  • 3. So, Who is Sharon Taylor? Sharon Taylor is President of the Aspect Group and a well known figure within today’s IT Service Management community. An author of current ITIL best practices, she is also the Chief Architect for the new generation of ITIL now in development. Sharon is the Chair of the itSMF International Publications Executive Committee, responsible for ensuring global quality publications in over 30 countries, and is at the centre of best practice development and endorsement. Sharon Taylor, President of the Aspect Group and Chief Architect for the new ITIL
  • 4.
    • Predominant themes => easy implementation, that’s customised to our world
    • Core = 5 Books, generic best practice guidance, principles that remain constant
    • Complementary => Topic specific books, e.g. Targeted towards public sector e.g. Financial Sector, Manufacturing Sector
    • Web => Complete integrated ITIL process map, glossary, standard terms - Bring about a better alignment of business and IT Service initiatives
    • New library will explore business catalysts
  • 5. - Priorities that the public and companies wanted to see - Improvements to how you can create a value proposition and demonstrate the ROI of ITIL were top priority
  • 6.
    • Pragmatic, Lifecycle approach
    • Proven, measurable and repeatable over a long term horizon
    • Solid, reliable, long term core best practices that don’t change much
    • Strategy at the hub
  • 7.
    • Gaining traction
    • Governance Methods (CoBIT and other governance methods to enable organizations to make choices about all methods) - Case Studies and Templates (e.g. for Service Catalogs) - Hub => Core Practices - Spokes => Particular Technologies and Markets
  • 8. - Key => Centred on business Value - Linkages to other best practices e.g. Six Sigma - Will help organizations align their current investment in Six Sigma to ITIL, for example - ITIL V3 will use scorecards and Deming cycle (it’s built in)
  • 9.
    • Business Centric Focus
    • ITIL V3 will include already existing lifecycle management practices
    • ITIL’s role is help you understand the ROI for your organization
  • 10.
    • Q&A Segment (Summary of Questions put to Sharon) - “Are you aware of efforts to bring ITIL to academia?” - Carnegie Mellon has a practice around Service Management & CMM - Part of the refresh certification scheme is being updated to allow there to be more opportunities for academic
    • “ Can you reference any ROI case studies for ITIL?” - Proctor and Gamble - Caterpillar
    • “ Is there an Ontology for ITIL?” - Yes, there will be. Probably the itSMF. “Will there be a structure of ITIL for addressing Outsourcing and Shared Services Environments?” - Yes, this will be addressed in V3 - Driven by many requests for Organizations seeking ISO20000 certification in the Outsourcers they deal with
    www.ITServiceBlog.com
  • 11. Q&A Segment (Summary of Questions put to Sharon) - “When is the new version going to be released?” - Begins in September 2006 with the 5 new CORE volumes - Service Design, Introduction, Operations, Improvements, Strategy - Authoring underway now by authoring teams - Complementary publications will follow - “What will be the cost of the books?” - Not expecting any significant changes from today’s core - Some material will be re-used from the library, especially Service Support and Service Delivery - “What will be the likely changes to certification?” - Many people are asking this question (of Sharon) - Today’s certification is still valid, but the certification scheme is changing - EXIN and ISEB exams institutes are on the V3 project board and they are working on a new certification scheme, which will be released after a suitable ‘lag time’ – possibly 6-12 months after the release of the books www.ITServiceBlog.com
  • 12. Q&A Segment (Summary of Questions put to Sharon) - “What will be the impact/implications to current ITIL ‘shops’?” - Minimal. This is purposely so. - Some of the process elements will shift into the new core texts - e.g. Planning should be considered in Service Design and Service Introduction - “Not turning the world on it’s ear” (Sharon) - “Positive Impact” (Sharon) - “How will the new ITIL materials be available?” - New Topic Guides - Books, CD-ROM, Free Downloads (Case Studies, Glossary, Integrated Process Maps) - Audio Books are a possibility, time depending - “Do you expect monthly or quarterly updates to the complementary publications?” - These will be updated much more frequently - Looking at establishing a group to manage templates, white papers etc - Rapid turnaround in this area - “When will there be an holistic process landscape for CMM and ITIL?” - Formal mapping between these processes is underway (via OGC) - CoBIT is already done - Other frameworks and methods will be considered, there is an interest
  • 13. Q&A Segment (Summary of Questions put to Sharon) - “Are early draft templates available to enable early alignment?” - V3 work has representatives from around the world (ITIL Advisory Group) - So, it’s not being created in isolation - “A Litmus Test” is going on all the time with this group (Vendors too) - In the next 3-4 weeks the public report on scoping will be available to the public via www.itil.co.uk website highlighting the forthcoming changes - This will be very useful for helping organizations re-align - “Will the complementary ITIL Guides be broken down into how a different Sized Organization can best implement and practice ITIL?” - Yes, the current “Implementing ITIL in small organizations” will be re-written and integrated into the new texts - ITIL will remain owned by the Office of Government Commerce (OGC) - ITIL is not being ‘sold’ - The forthcoming improvements have been done in a very open and consultative forum. www.ITServiceBlog.com
  • 14. Four Reasons Why You should read yet another Blog! You can subscribe to the feed quickly! You can access the latest tools, training and services Fresh and interesting content written by a qualified and experienced ITIL expert We link out – so You can learn even more, even faster from one place Visit us Today:- www.ITServiceBlog.com