Your SlideShare is downloading. ×
Download a presentation on ITIL
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

Download a presentation on ITIL

406
views

Published on

Published in: Business, Technology

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
406
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
25
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • Next audit – Feb 2004
  • Transcript

    • 1. ITIL Overview Presented by: Information Age Consulting www.infoagetech.ca
    • 2. History
      • In the early years – it was relatively simple to keep information up to date as our IT assets were relatively small
      • The typical life-cycle of a computer in the late 80s and early 90s was 5 years
      • Today – the typical life cycle of computers and the software that runs on them is 2 to 3 years.
    • 3. Today
      • Organizations are managing:
        • Multiple technology platforms
        • Multiple Domains
        • Constant security threats from hackers
        • Constantly increasing demands from our customers
    • 4. Information Technology Infrastructure Library (ITIL)
      • What is ITIL?
        • ITIL has been dominant as best practice for IT Service Management and has become the de facto standard for many organizations
    • 5. Introduction to ITIL
      • The Business Perspective
      • Application Management
      • Deliver IT Services
      • Support IT Services
      • Managing Security
      • Manage the Infrastructure
    • 6. The Business Perspective
      • Business Continuity Management
      • Partnerships and Outsourcing
      • Surviving Change
      • Transformation of Business Practice through Radical Change
    • 7. Applications Management
      • Software Development Life Cycles (SDLC)
      • Requirements Management
      • Testing
      • Implementation
    • 8. Deliver IT Services
      • Capacity Management
      • Financial Management for IT Services
      • Availability Management
      • Service Level Management
      • IT Service Continuity Management
    • 9. Support IT Services
      • Service Desk
      • Incident Management
      • Problem Management
      • Configuration Management
      • Change Management
      • Release Management
    • 10. Managing Security
      • Availability Management
      • Risks and Threats
      • Organization and Management
    • 11. Manage the Infrastructure
      • Network Service Management
      • Operations Management
      • Management of Local Processors
      • Computer Installation and Acceptance
      • Systems Management
    • 12. Activation Trio People Process Technology IT Service Management
    • 13. What are the benefits of ITIL?
      • Reduce Cost of Ownership
      • Increased Stability of IT Environment
      • Increased Service/ Decreased Operational Cost
      • Complete records of all changes
      • Infrastructure data to justify/create business cases
    • 14. Barriers to Overcome
      • Trying to create the ‘perfect solution’
        • Small steps at first
        • Will require multiple tools
      • Update SOPs to prevent confusion
    • 15. Questions?
      • Please contact:
      • Information Age Consulting
      • 2822 Hunter Road
      • Shawnigan Lake, BC
      • V0R 2W0
      • (250) 217-5101
      • [email_address]
      • www.infoagetech.ca