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Dorothy Tudor TCC Ltd
 

Dorothy Tudor TCC Ltd

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  • SDP = Service design Package STP = Service Transition Package Service Portfolio Service Pipeline Service Catalogue Retired Services
  • Page [email_address] Not only are processes cross-functional in the organisation, they are also cross-phase in the lifecycle. ITIL ® Version 3 Foundation Syllabus 4.2
  • Page [email_address] Not only are processes cross-functional in the organisation, they are also cross-phase in the lifecycle. ITIL ® Version 3 Foundation Syllabus 4.2
  • DSDM ATERN ATERN S0 intro DSDM ATERN Roles, Skills and Team Structures ATERN S3 roles skills (C) DSDM Consortium 2007
  • DSDM ATERN ATERN S0 intro DSDM ATERN Roles, Skills and Team Structures ATERN S3 roles skills (C) DSDM Consortium 2007
  • DSDM ATERN ATERN S0 intro DSDM ATERN Roles, Skills and Team Structures ATERN S3 roles skills (C) DSDM Consortium 2007
  • DSDM ATERN ATERN S0 intro DSDM ATERN Roles, Skills and Team Structures ATERN S3 roles skills (C) DSDM Consortium 2007

Dorothy Tudor TCC Ltd Dorothy Tudor TCC Ltd Presentation Transcript

    • Dorothy Tudor TCC Ltd
    • Project Challenge 2010
    • ... And you actually want to “go live”
    • with that?
  • ...and you actually want to “go live” with that?
    • How can:
    • Project Management - PRINCE2
    • Agile - DSDM Atern
    • Service Management - ITIL
    • ... work together ...
    • To enable on time delivery and implementation of the right products , which are also supportable and acceptable to Service Management
  • Dorothy Tudor
    • Technical Director, TCC Ltd
    • Agile Project Leader Practitioner/Examiner
    • DSDM Atern Coach/Practitioner/Trainer/Examiner
    • Certified Agile Scrum Master
    • ITIL Accredited Service Manager
    • PRINCE2 Project Manager
    • PRINCE2 Accredited Practitioner/Trainer
  • Who are TCC?
    • Founded 1981
    • Methods for Business Change
    • Business Analysis, Agile Approaches DSDM Atern, SCRUM, PRINCE2, ITIL
    • Accredited Facilitators
    • www.tcc-net.com
  • ...and you actually want to “go live” with that?
    • Agenda:
    • What is PRINCE2?
    • What is ITIL?
    • What is DSDM Atern?
    • How can they work together?
  • What is PRINCE2? Diagram ©Crown Copyright 2009 Reproduced under license from OGC ... Brings a robust, mature framework for business -focused project control Controlling a Stage Managing Product Delivery Controlling a Stage Managing Product Delivery Directing a Project SB CP SB IP SU Directing Managing Delivering Pre-project Initiation stage Subsequent delivery stage(s) Final delivery stage Key SU = Starting up a Project IP = Initiating a Project SB = Managing a Stage Boundary CP = Closing a Project
  • The DSDM Atern Lifecycle Feasibility ... Brings a robust, mature Agile framework for on-time, on budget business focused delivery Feasibility
  • Fixed Variable Traditional Approaches DSDM Atern Variable Fixed On time, on budget with DSDM Atern Features Cost Time Quality? Cost Time Quality Features M S C W M
  • Metrics and feedback Metrics and feedback Design for new / changed service Built, tested, deployed new / changed service New Services & SLAs Authorized changes RFCs Know- ledge Existing Services & SLAs SUPPLIER contract SLAs Service Knowledge Management System (SKMS) Requirements ITIL for IT Service Management Mind the Gap!! ... Brings a robust, mature Service management framework SERVICE OPERATION Service Desk SERVICE DESIGN SERVICE TRANSITION CUSTOMER SERVICE STRATEGY CONTINUAL SERVICE IMPROVEMENT Service Request or Incident Operations Management Applications Management Technical Management Change Advisory Board Strategy
  • Why Change?
    • Organisations must succeed in 2 areas:
    • Running current operations (“business as usual”)
    • Changing current operations to survive or compete
    • Projects are the means of introducing change.
    • Prince2 Manual 2009
  • So what’s the problem, introducing Change? Not what the customer wanted Takes too long Not on time and budget Disrupts BAU Not expected Not tested I hate change! Not supportable
  • So what’s the problem, introducing Change?
  • LIFECYCLE PHASE SERVICE STRATEGY Service Catalogue Management Strategy Generation Service Level Management Capacity Management Availability Management Service Continuity Management Release & Deployment Management Evaluation Financial Management Demand Management Information Security Management Supplier Management Change Management Service Asset & Configuration Management Knowledge Management Transition Planning & Support ITIL Processes and The Project Lifecycle SERVICE DESIGN SERVICE TRANSITION SERVICE OPERATION Event Management Request Fulfilment Access Management Incident Management Problem Management CONTINUAL SERVICE IMPROVEMENT Service Measurement Service Reporting Service Improvement SERVICE STRATEGY SERVICE DESIGN SERVICE TRANSITION SERVICE OPERATION Service Portfolio Mgt Service Validation & Testing
  • THE PROJECT Service Design Package (including functional and non-functional requirements) DESIGN, BUILD, TEST, DELIVER Continual Service Improvement Service Strategy Business Requirements Service Design Service Transition Package (Release) Service Operation Service Transition
  • So what’s the solution?
  • Stakeholders in a Project
  • Project Board Business, User and Supplier Project Assurance Project Manager Team Manager Corporate or programme management Senior Supplier(s) Executive Senior User(s) Change Authority Project Support Project Management Team Roles User Groups Supplier Groups
  • DSDM Atern Team Structure
  • DSDM Atern Project Level Roles
  • Project Board Business, User and Supplier Project Assurance Project Manager Team Manager Corporate or programme management Senior Supplier(s) Executive Senior User(s) Change Authority Project Support Project Management Team Roles User Groups Supplier Groups
    • ITIL SUPPLIER
    • Input from:
    • Service Level
    • Change
    • SA & Configuration
    • Capacity
    • Availability
    • Service Continuity
    • Security
    • Release
    • ITIL USER
    • Input from :
    • Bus.
    • Relationship
    • Operation
    • Service Desk
    • Problem Mgt
  • DSDM Atern Team Structure
  • Solution Development Team Roles
  • The Solution Development Team Service Design (Business Analyst) Operations Co-ordinator (Service Desk) Systems Integrator (Release Manager) (Service Transition) Solution Tester (Service Transition) + Specialists: Capacity, Availability, Security, IT Service Continuity PRINCE2 Team Manager Service Desk are also customers Service Operation has developers ...
  • Pilot or Warranty Period 2 A PRINCE2, DSDM Atern and ITIL Road Map Pilot or Warranty Period 1 Pilot or Warranty Period 3 Project Mandate Release 1 SERVICE OPERATION CONTINUAL SERVICE IMPROVEMENT SERVICE TRANSITION / EARLY LIFE SUPPORT HIGH LEVEL DESIGN DETAILED SERVICE DESIGN SERVICE STRATEGY SERVICE TRANSITION Release Planning SERVICE TRANSITION / EARLY LIFE SUPPORT SERVICE TRANSITION / EARLY LIFE SUPPORT IP SU P.I.D. CONTROLLING A STAGE & MANAGING PRODUCT DELIVERY CP SB Benefits Review High Level Reqts Project Brief and Approach Release 2 Full Live Working SB DSDM Atern Agile ... incremental ... SERVICE TRANSITION / EARLY LIFE SUPPORT Detailed Requirements Feasibility Post- Project Pre- Project Release 3 SB SB SB
  • So What’s the Result?
    • If you use PRINCE2, DSDM Atern and ITIL together ...
    • Your plan will look different
    • Your roles will look different
    • However:
    • The project delivers when expected
    • Service Management know about it, they’ve shaped it
    • The customers like it – they’ve shaped it too
    • No shocks, no surprises!
    • So:
    • your project will work better
    • your end result will be better
    • and you won’t get Service management saying
    • “ ...and you want to go live with THAT?”
  •