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  • 1. Updated:25May2010 cv4gbhlongdoc3858.doc 25May,2010 1
  • 2. Personal Details Name : GeraldineElizabethBarnes–Hampton Addres s : 14 WingarraStreet YeerongpillyQld Australia4105 Telephone : +617 0419 141 118 mobile0419 141 118 mobile E-mail: Interests : Ballet, opera,theatre,scubadiving,danceskating,bush walking,travelling,camping,horseriding,ice dancing. Personal AustralianDanceSkatingGold & BronzeMedallist Attainments : AustralianFigureSkatingGold Medallist AustralianDanceand FigureSkatingJudge Completeda full timeTAFE ProgrammingCertificatecourse, comingsecondin the coursewhileworkingfull time. Co-founderof a not- profit, life- for- skills trainingorganisation. Memberships : AustralianComputerSociety(ACS) AustralianInstituteof Training& Development(AITD) AustralianInteractiveMultimediaIndustryAssociation(AIMIA) Associationfor the Developmentof Computer- ased B InstructionalSystems(ADCIS) USA Womenin Film & Television(WIFT) Academic Assoc . Diploma of Education Qualifications : QUT Kelvin Grove Commercial Programming Certificate SydneyTAFE BA (Adult Education) Major in Computing Studies CanberraUni deferred Graduate Certificate in Counselling AustralianCollegeof AppliedPsychology,Brisbane1998 Further Training: Basic Counselling Skills Workshop KangarooPoint TAFE –1991 Interactive Multimedia Workshop OpenLearningInstituteof TAFE - 1995 Oracle SQL/SQLPlus & PL/SQL OracleForms4.5 OracleDatabaseDesign 3D & Web Interactive Multimedia Workshop Queensland.Universityof Technology–1997 cv4gbhlongdoc3858.doc 25May,2010 2
  • 3. Career Highlights Instructional Designer & Technical Writer I have a broad experience in the computer industry with major hardware and software manufacturers, including high-end digital effects for film and television and 14+ years contracting as an IT technical writer and instructional designer. My strengths are in technical writing, online help, ITIL-based process documentation, procedures, web page design, IT training centre management, instructional design and teaching. I am client focused. I place emphasis on achieving cost effective results in key areas. I like to work in alignment with team milestones and objectives, and corporate goals. I have tertiary programming and teaching qualifications. I am able to develop web sites, authorware, courseware and documentation from functional specifications with little supervision. I am resourceful in locating information and experienced in liaising with subject-matter experts. Achievements I have established five computer training centres for various large computer companies. This involved strategic planning, marketing, advertising, sales, team building, staff development, training centre design, purchasing, fit-out, set up and writing the design briefs for computerised course registration and billing systems. I co-founded and administered Canberra Lifeskills Seminars, a not-for-profit, community and professional development training organisation, run by volunteers - whom I supervised. This organisation is still operating successfully in Canberra today and is attended by a diverse range of professional people seeking practical stress management skills.  I designed and developed a 60 minute interactive CD-ROM multimedia training course on "International Humanitarian Law" for Red Cross in seven working days with a team of nine others. In my 20's, I won several Australian Gold Medals for dance and figure skating. I was also a figure skating judge. Full job historydetailsand samples of work areavailablefor viewingonline at cv4gbhlongdoc3858.doc 25May,2010 3
  • 4. Summary of Skills & Experience Documentation/Instructional design/ multimedia • Developed online help systems for several large Oracle and Java- based systems. • Developed several small business ans sporting club web sites • Developed 40+ user manuals with quick reference guides (online, & paper-based) • Designed and developed 12+ computer-related courses (course materials included student and instructor guides, development of course software, design and development of training databases, computer-aided training and simulation programs, exams and tests, forms, visual aids, videos and course evaluation procedures), • Designed and produced interactive multimedia course for secondary/tertiary education (for Red Cross), • eLearning simulations for Brisbane City Council’s Remedy7 incident and change management system. • Documented many business processes & procedures – IT and non-IT following ITIL standards. Training Centre Management • Writing specifications for training and documentation • Design and development of training and documentation standards • Training and documentation needs analyses • Client-project team liaison • Staff performance appraisals and career development • Interactive multimedia training – production management • Computer-aided training – production management • Hypertext Development for online manuals • Presentation of Train-the-Trainer courses • Establishment of new computer training centres Application Packages HDK, Toolbook, Visio, Word, FrontPage, Photoshop, HTML, Acrobat Distiller & Exchange, FrameMaker, PageMaker, PowerPoint, SnagIt, Dreamweaver, Xerox Compuset/Autograph, CorelDraw, WordPerfect, Adobe Premiere, Macromedia Director, Authorware, Nero, ABC Flowchart, Publisher, Lotus 1-2-3, Excel, Access, Oracle Forms MS-Mail products, MSOffice, GroupWise, WordPerfect Office, cc:Mail, Oracle Office, Wang Office. Development Environments Taught: SQL, Oracle SQL*Plus, PL/SQL & Data Browser, Wang VS & OIS operating systems, COBOL & BASIC, Windows 3.1/95, various word procesing and spreadsheet products. Developed in: HDK, FrontPage, HTML, MS Access, Oracle Forms 4.5, COBOL, Fortran, Basic, Pascal, PACE, Wang Macro Language, SQL. Other user environments: Oracle 7.2 database, , Adabas Natural 2, Ingres, MVS, Unix, Novell, Wang DBMS, D&B's (MSA) Accounting System, and Mincom's MIMS/Elipse – Logistics Supply system and several training registration systems. cv4gbhlongdoc3858.doc 25May,2010 4
  • 5. March 2006 Brisbane City Council, iDivision (6 monthsP/T) InstructionalDesigner Respon sibilities Develop e-Learning packages for Council’s new Remedy7 Service Centre software using Toolbook Authorware. Reporting to: ESMS Project Manager Oct 2006 Datec Australia (3 monthsP/T) TechnicalWriter Respon sibilities Develop user guides for Datec’s Toht Metering Data Provider software which provides accumulated metering consumption data to the National Electricity Market (NEMMCO) and other market participants (eg: Ergon & Energex) for market settlement and retail billing purposes. Reporting to: Datec Queensland State Manager July 2006 Brisbane City Council, City Assets (3 monthsP/T) TechnicalWriter Respon sibilities Develop Asset Classification Manuals and Condition Inspection manuals for various park assets, eg: playground equipment, BBQs, pathways, boardwalks, river-walks, lighting, amenities buildings, artwork, signs & plaques, monuments, taps, tables, seats and benches, picnic shelters, skateboard parks, sporting facilities, fitness circuits, practice nets, community sustainability projects. Reporting to: Data Management manager Mar 2006 Brisbane City Council, City Assets (4 monthsP/T) TechnicalWriter Respon sibilities Assist project manager to review the storage, management and procedures for maintaining all Council-owned land asset data in Property Management System, CoreLand, and IfBIS Fixed Asset Register. Reporting to: Project Manager November 2005 Brisbane City Council, Urban Management (3 monthsP/T) TechnicalWriter Respon sibilities Develop Bridge Asset Classification Manuals and Bridge Inspection Procedures Update Stormwater Quality Infiltration Device Asset Classification Manual Reporting to: Project Manager August 2005 Residential Tenancies Authority, IT (2 monthsP/T) TechnicalWriter Respon sibilities Develop programming specifications documentation. cv4gbhlongdoc3858.doc 25May,2010 5
  • 6. Design IT Manuals boilerplate and Word template with automated buttons for the application of styles and other common functions. Develop an Invitation to Tender for SOE Desktop equipment. Reporting to: IT&T Manager February 2005 Rio Tinto, IT (6 monthsP/T) TechnicalWriter Respon sibilities Update and business procedures and system documentation following ITIL standards. Develop and document a key performance inidator (KPI) survey for global business units using Ultimate Survey and an automated report of results using Excel VBA. Reporting to: IT Process Improvement Manager January 2005 Natural Resources & Energy, Desktop Services (1 monthP/T) TechnicalWriter Respon sibilities Update Desktop Services Service Level Agreement documents Reporting to: Team Leader, Desktop Services September 2004 Brisbane City Council, Urban Management (3 monthsP/T) TechnicalWriter Respon sibilities Develop Stormwater Asset Classification Manuals and Procedures Develop Problem Management, Change Management and Release Management, Procedures for Ellipse system Update and redesign Ellipse training guides Reporting to: Project Manager August 2004 Jacques Engineering (6 weeks) TechnicalWriter Respon sibilities Develop product documentation for networked public address devices including station servers, master/save Intercom consoles, early warning fire alarms systems, and audio processors for cross-switching various audio inputs to multiple audio output devices. Reporting to: Project Manager May 2004 Qld Public Works, Information Economy (5 weeks) InstructionalDesigner Respon sibilities Revise training plans and documentation for Access Queensland SII-IRS project. cv4gbhlongdoc3858.doc 25May,2010 6
  • 7. Reporting to: Project Manager Jan 2004 Qld Rural Adjustment Authority (10 weeks) TechnicalWriter,OnlineHelp Achievements Completion of project 2 weeks ahead of the 12 week target date, including additional training of staff. Respon sibilities Design & develop context-sensitive online help using Word, SnagIt, HTML and XDK to build compressed HTML online help for RAPID application. Reporting to: Project Manager Sept 2003 Brisbane City Council, eForms (6 weeks) FormsAnalystand Designer Respon sibilities To design and maintain the Council's registered forms for print, web and intranet. July 2003 Brisbane Water (8 weeks) TechnicalWriter Respon sibilities To design and develop a user guide for the new Work Tracking System which was developed in MS-Access. To design and deliver end-user training on the new Work Tracking System. Sept 2002 Fairy Sparkle Foundation (10 months) DesktopPublisher Achievements Designed and developed a very large, portable, karaoke-style, sing-along database of 6,000 songs and lyrics for use in the Starlight Rooms of children's hospitals. Respon sibilities To design and develop 2,000+ inter-linked PowerPoint slideshows to display lyrics and play MP3 music on demand for 6,000+ songs, cross-indexed in 20 different categories. To convert music CDs to MP3 files with a consistent volume and quality. To source lyrics for 3,000+ songs from the Internet. Oct 2001 Women’ s Cancer Screening Services , Qld Health (10 months) TechnicalWriter Achievements Developed and taught all the train-the-trainer courses and conducted the initial super-users training at the first implementation site. cv4gbhlongdoc3858.doc 25May,2010 7
  • 8. Respon sibilities To write online help, and user guides for the BreastScreen Queensland Registry and the Pap Smear Registry using HDK, Word, PaintShop Pro and SnagIT. To design, develop and present the training for all users and super-users of the new system. To train users to be trainers. To develop an extensive training database. Reporting to: Project Manager & the Implementation Manager Jan 2000 WorkCover Queensland (16 months) TechnicalAuthor Achievements Took over all systems and IT procedural documentation, Intranet publications, forms, flowcharts and graphics with minimal hand-over period (10 hours). Respon sibilities To write user guides for all internal systems and publish on corporate Intranet. Products used FrameMaker, Frontpage, PageMaker, Photoshop 5.0, CorelDraw, HTML, Dreamweaver, HDK, Word, Acrobat Distiller and Exchange. To design, typeset and output Insurance Premium Notices and other large- volume forms and documents using Compuset/Autograph software which combines the typeset form with tagged data from large databases for output to high volume printers and enveloping machines with the use of OMR marks. To maintain the online help programs for client-server systems using HDK. Reporting to: Operations & QA Manager Sept1999 EuropeanTour (4 months) Took4 monthsoff to tourUK, Irelandand EasternEurope. Jan 1998 Telstra, Systems Deployment Section (to 8 Sept1999) TechnicalWriter Achievements Developed a set of 10 user manuals for Telstra’s National Plant Assignment Management System (NPAMS is the online management of the physical in- ground cable for phone services) in five months with minimum assistance from subject matter experts. Respon sibilities To become technically competent in using all aspects of Telstra's National Plant Assignment Management System (NPAMS). To write a set of user reference manuals for cable assigners and design engineers following existing standards and quality controls.  To develop Release Notes for NPAMS and to maintain existing set of Intranet- based documentation.  To maintain the online help program for Telstra's CANVAS system using HDK. Reporting to: Deployment Manager cv4gbhlongdoc3858.doc 25May,2010 8
  • 9. Oct 1997 Telstra Training Centre (3 months) ContractCoursewareDeveloper Achievements Developed two complex training courses from system specs with minimum aid from subject-matter experts. Respon sibilities To become technically competent in using all aspects of Telstra's National Plant Assignment Management System (NPAMS). To write two training courses for cable assignment and design engineers following existing standards and quality controls. To design and develop business procedures, work instructions and user manuals for the same system. Reporting to: Deployment Manager Oct 1996 QANTM Australia CMC Pty Ltd (10 months) ProgramManager,QANTMCentre Achievements Established and managed Australia’s authorised Silicon Studio Training Centre for film and TV digital effects and animation. Established and managed a multimedia and web training centre. Respon sibilities  To plan, resource, market and manage the delivery of training courses in the two training centres (4 classrooms). To manage the design and development of curriculum To ensure revenue targets are achieved within set expenditure guidelines. To establish and manage the digital media scholarships program. To fit out two new training premises on separate floors. To hire and manage permanent staff and freelance trainers. To design and produce web- and paper-based marketing literature and to co- ordinate production and placement of local, national and international advertising and mailing..  To design and maintain the web site for Silicon Studio Training Centre. Reporting to: QANTM CEO and General Mgr, Silicon Studio Training Centre Dec 1995 Oracle Systems (Aust) Pty Ltd (10 months) EducationCentreManager Achievement Doubled training revenue within three months of joining and returned education branch to YTD targets within four months. Respon sibilities To plan, schedule, resource, co-ordinate and manage the delivery of Oracle training courses to customers. To ensure branch revenue targets are achieved within set expenditure guidelines.  To sell Oracle’s training services to the customer base. To fit out new training premises. cv4gbhlongdoc3858.doc 25May,2010 9
  • 10. To conduct training needs analyses, to develop training programs for customers and to provide consulting services for customers. Reporting to: National Education Director & Qld Branch Manager July 1995 QIDC (6 weeks) ContractTechnicalWriter,& FormsDesigner Achievement Designed and published a Foreign Exchange Procedures Manual, and developed user manual for an MIS Report Writer system. Respon sibilities To design and publish QIDC’s Foreign Exchange Procedures manual using WordPerfect PageMaker 5.0 and ABC Flowchart following existing standards and quality controls. To write a user manual for an MIS Report Writer system. To design and publish various forms following existing standards. To liaise with user representatives and developers. Reporting to: Documentation Services Manager June 1995 Brisbane City Council (3 weeks) ContractTechnicalWriter Achievement Re-developed Capital Works Cost Comparison System User Guide and developed Procedure Guide for staff unused to using PCs. Respon sibilities To design/develop a procedure guide using WordPerfect 6.1 and ABC Flowcharter, for the coordinators of road gangs. and to re-develop the Capital Works Cost Comparison System User Guide for marketing to other councils and external organisations. Reporting to: Senior Engineer, Capital Works Section, Coorparoo May 1995 Australian Red Cross Society, Qld (10 days) InstructionalDesigner,InteractiveMultimedia Achievements Designed, developed and delivered a high quality 60 minute interactive multimedia training course on CD-ROM in five days. Respon sibilities  To work together with nine other lecturers and teachers while on the Open Learning Institute of TAFE’s Interactive Multimedia course to design and produce (including graphics, voice-overs, video footage) a PC and Mac-based interactive training course for the Red Cross on International Humanitarian Law to be used in the defence forces and secondary and tertiary education throughout Australia. cv4gbhlongdoc3858.doc 25May,2010 10
  • 11. Jan 1995 Department of Transport, Qld (3 months) Contracttechnicalwriterand instructionaldesignerfor BusinessUnit CostingSystemproject(BUCS). Achievements Updated and enhanced Budget Control System Manual and developed training material for new and experienced users. Respon sibilities To learn BUCS system and to liaise with users and programming staff, to identify and implement enhancements and modifications from test environment software. To design and develop training material suitable for delivery by an experienced user with no training experience and to advertise and promote training. Reporting to: BUCS Project Manager Dec 1994 Pegasus Networks Communications (1 day) Contractdesktoppublisher Achievements Overnight turnaround to update three existing manuals. Respon sibilities  To update three Internet Service Provider user guides to reflect new products and features. To document future maintenance of the manuals for office staff. Reported to: Project Programmer Oct 1994 Pegasus Networks Communications (8 days) Contractdesktoppublisher Achievements  Converted and updated two existing Internet Service Provider manuals from PageMaker to Word while maintaining same desk-top-published look and feel. Respon sibilities To update three existing manuals for special marketing launch in conjunction with Australian Computer Society (ACS). Reported to: Customer Services Manager Aug 1994 Pegasus Networks Communications (3 days) Contractdesktoppublisherfor MessengerManual. Achievements Encouraged client to switch from little known desk-top publishing package to Word 6 so they could maintain future editions of the manual in-house with their current skills and software. Respon sibilities To design layout and style of new Messenger Manual in Word 6.0 using typesetting features to look exactly like the two existing manuals published in PageMaker. To add cross-references, screen captures, index and table of contents. Reported to: Project Programmer cv4gbhlongdoc3858.doc 25May,2010 11
  • 12. April 1994 Queensland Treasury (7 months) Contractinstructionaldesigner,promotionsofficer& technicalwriterfor CashManagementProject,CentralFinancial Management Branch. Major Achievement Designed, developed and implemented a complete education program to effect a cultural change across the whole of Government in regard to cash management. Respon sibilities  To design marketing tools to raise the profile of cash management issues within Queensland government. To design intra-Government training courses. To facilitate training course at Society of CPAs on cash management. To develop slide show presentation on cash management for 1994 Intra- Governmental Accounting Conference. To design and develop Cash Management Guides for Government departments and Treasury Fund Operations. Reported to: Project Manager Nov 1993 Queensland Treasury (4 months) Contracttechnicalwriterfor InformationTechnologyBranch,Procedures, Implementation Systems & Methodologies (PRISM)project. Major Achievement Facilitated the development of new standards, procedures and checklists for incorporation to IT Handbook (Quality Manual). Respon sibilities To develop an IT Handbook containing policies, standards, guidelines procedures and checklists to fully document the operation of the Help Desk and Project Implementation groups of the IT branch. Reported to: Information Planning Manager August 1993 Unisys Australia Ltd (3 months) Contracttechnicalwriter/instructionaldesignerfor BrisbaneCity Council SupplyBranchProject(C- SUP). Major Achievement Redefined and re-agreed scope of contracted deliverables. Respon sibilities To learn Mincom's Information Management System (MIMS) - a set of integrated modular computer packages being implemented by Council for materials management, maintenance, operations and accounting. To develop and publish five (5) specialty area Supply Branch User Guides, a Supply User Guide for Depot Staff and a System Administrator Guide, with one other technical writer. To develop course notes and instructor guides. To publish manuals in Ventura and WordPerfect, using styles and macros to help control standardisation. cv4gbhlongdoc3858.doc 25May,2010 12
  • 13. Jan 1993 Department of Lands, Qld (6 months) Contracttechnicalwriter/instructionaldesignerfor the IntegratedValuation and Sales(IVAS) Project,InformationTechnologyBranch. Major Achievement Designed and established the departmental User Documentation Standards. Respon sibilities To plan, design and produce the Property Update (PUP) User Guide, a sub- systems within the Information and Land Valuation system (IVAS). To develop the courseware for the implementation training. Reported to: IVAS Implementation Manager Oct 1992 Brisbane City Council (8 weeks) Contracttechnicalwriterfor Waterways,WorksDesignBranch,Hydrometric Unit. Major Achievement Learnt advanced skills in the use of Ventura Publisher and Microsoft Paintbrush in one day. Responsibilities  To develop specialist user documentation on the Council's new Flood Forecasting system, Prophet: Radio Telemetry Flood Warning System User Guide for interstate and overseas marketing. To update and illustrate the existing user manual to include new features and enhancements to the current software following the same standards used (but not documented) in the current manual using Ventura and Paintbrush. Reported to: Manager, Hydrometrics Unit, Brisbane City Council Jan 1992 Queensland Treasury (9 months) Contracttechnicalwriter/instructionaldesignerfor PublicAccounts& InformationTechnologyBranches'CentralFinanceSystem project. Major Achievement Designed and developed two User Reference Manuals and Quick Reference Guide for the Central Finance System (CFS) which maintains the Queensland Government's Public Accounts. Responsibilities To develop detailed Documentation and Training Plan, including philosophy and approach, audience and task analyses, scope, constraints and time estimates and to improve Treasury's documentation standards. To design, write, illustrate, proof read and edit each manual and Quick Reference from the system specifications and in close liaison with the client representatives and end-user groups. To design and develop a new Central Finance System module for the Queensland Government's Financial Management System (QGFMS) Guide in liaison with the Technical Service Branch. August 1991 HiSoft Computers Pty Ltd (4 months) EducationServicesManager Major Achievement Introduced quality courseware and use of accelerated learning principles and a right brain approach to classroom teaching. cv4gbhlongdoc3858.doc 25May,2010 13
  • 14. Responsibilities  To supply and promote various types of training services to clients including classroom and on-site training, various computer- and video-based and interactive multimedia training software while achieving agreed profit margins. Reported to: State Sales Manager Staff reporting: 19 Contract Trainers Jan 1990 Australian Dept of Immigration & Ethnic Affairs (12 months) Contracttechnicalwriterfor Travel and Immigration Processing Systems (TRIPS) projectin SystemsPlanningand DevelopmentBranch. Major Achievement To design and publish 6 User Guides and a Quick Reference Guide for Immigration's mainframe-based airport entry and departure monitoring system, from the development system without access to system specifications. Respon sibilities To estimate time and material costs. To develop a detailed Documentation Standard, including typesetting guidelines. To establish user requirements. To learn sub-systems in development. To design User Guides for each sub-system within TRIPS. To develop, write, proofread, edit and publish each guide using IBM DisplayWrite 4 and Ventura. To co-ordinate offset printing with the Australian Government Publishing Service. To design cover pages and spines for binders. To assist programmers to develop standard screen layouts using effective screen design principles. To advise programmers of bugs and anomalies. Reported to: TRIPS Project Administrator Staff reporting: 1 Technical Writer (Contractor) Jan 1986 Wang Australia Pty Ltd (3 years) FederalEducationManager Major Achievement  Expanded services to achieve a 400% increase in annual revenue over three years while maintaining expenses within budget. Respon sibilities  To schedule and provide Wang product training courses to the public and to customers. To conduct Training Needs Analysis and design training programs for customers. To act as relief instructor and conduct train-the-trainer workshops. To market and provide technical support and training for computer-based training packages and authoring systems. To recruit staff and develop high levels of performance to mutually agreed goals. Reported to: National Education Manager Staff reporting: 1 Registrar and 5 Instructors March 1983 Wang Australia Pty Ltd (3 years) ProjectTrainingManager,Special ProjectsOffice Major Achievement  Implemented Wang's national training plan for (DSS) Department of Social Security's $100M contract on time and within budget whilst transferring Wang product knowledge and skills to DSS's national and state training teams. cv4gbhlongdoc3858.doc 25May,2010 14
  • 15. Respon sibilities To design and outfit two Wang Education Centres in Canberra. To conduct contract negotiations on training issues. To recruit staff and develop high levels of performance to mutually agreed goals. To design, develop and present tailored training to DSS staff (computer managers, operators, programmers and end-users). To monitor DSS-developed courses to mutually agreed standards. To contribute to the design and development of training for other large training projects, eg: National Mutual, NSW Police, DHSS(UK), DSS (Sweden), Dept of Transport (Taiwan). Reported to: Director, Special Projects Office, and the National Education Manager Staff Reporting: 3 Instructors March 1983 Wang Computer Pty Ltd (4 months) PrincipalInstructor,SydneyEducationCentre Major Achievement Developed the training plan for Wang's successful $100M tender to the Department of Social Security. Respon sibilities  To design, develop and present courses including Wang WP, Phototypesetting, Systems Operations and WP administration and Wang Macro Language courses. To provide training consultancy and marketing for courses. To operate as System Administrator for two large mini computer systems (VS & OIS). Reported to: National Education Manager July 1982 Wang Computer Pty Ltd (8 months) SeniorInstructor,AustralianEducationCentre Major Achievement Instructional design and development of several 3 - 5 day courses. Respon sibilities To develop and deliver various office automation and electronic mail courses incorporating adult learning principles. To schedule courses, register students and control billing. To typeset quarterly course schedules using Wang WP with typesetting commands. Reported to: National Education Manager August 1981 Wang Laboratories Inc. (10 months) Instructor,PacificAreaEducation,Sydney Major Achievement Together with a colleague, designed classroom and office layouts for Wang's Australian Education Centre, configured and implemented two computers for classrooms and office areas, designed and purchased classroom and office furniture, set up and documented security and System Administration on each system. Respon sibilities To attend 10 new 5-day courses in USA, then deliver in the Australian Education Centre. To develop Australian content in corporate courseware. To present OIS and VS system management courses to Australian and New Zealand customers and staff. cv4gbhlongdoc3858.doc 25May,2010 15
  • 16. Reported to: Pacific Area Education Manager, Hawaii Jan 1981 Wang Computer Pty Ltd (7 months) VS SupportAnalyst,NSWDataProcessingBranch Major Achievement Successfully reoriented support colleagues away from traditional data processing solutions, towards integrated DP/WP solutions. Respon sibilities To provide post-sale technical support for VS Office Automation customers. To assist sales people with demonstrations, exhibitions, seminars and road shows. To manage implementation of new office automation systems in customer sites. To develop interface programs between DP files and WP documents for customers. To present operator and administrator courses. Reported to: NSW DP Branch Manager Oct 1980 Wang Computer Pty Ltd (3 months) CustomerSupportAnalyst,NSWWordProcessingBranch Major Achievement Developed and marketed package of conveyancing, litigation and patent attorneys' precedents using Wang WP macro language. Respon sibilities To provide pre-/post-sale customer support to 73 legal customers. To assist sales staff with demonstrations and road shows for prospective customers. To assist customers with the design of new office procedures. To design system management procedures. Reported to: NSW WP Branch Manager March 1980 Wang Computer Pty Ltd (7 months) TrainingOfficer,NSWWordProcessingBranch Major Achievement Successfully established the position of first full-time customer training specialist, developing standard courseware for all Wang WP courses and administrative procedures for the job. Respon sibilities To design, develop and present courses to customers and staff. To control course bookings/confirmations and to schedule courses. 1972 -1980 East -West Airlines Pty Ltd (7½years) Air Hostess Achievements Successfully handled irate and frightened passengers in various difficult situations, including bomb scares, aborted take-offs and landings, overnight diversions to alternate cities in bad weather.  1979: Achieved high marks in a one-year full time TAFE certificate course in Commercial Programming while air hostessing full time. Respon sibilities To provide cabin service to passengers. To manage the needs of special passengers such as VIPs, unaccompanied children, criminals under escort, the disabled, and sick passengers. To manage the evacuation and safety of cv4gbhlongdoc3858.doc 25May,2010 16
  • 17. passengers in emergency situations and to control air and sea survival situations and rescues. 1973 -1975 Department of Education, NSW (3 yearsparttime) Relief Teacher(concurrentwithfull timeair- hostessing) Achievements Provided relief primary school teaching while air hostessing full time. Reason for leaving: To commence full time study while still maintaining full time air hostessing job. 1970 -1972 Dept. of Education, Queensland (2¾years) Primaryand InfantsTeacher Achievements Established an Environmental Project (beach litter management) for Grade 2 children at Surfers Paradise State School. Established a Library and a Mothers' Club to support library. Coached two netballers who made the Queensland State Schools Netball team. Respon sibilities To teach primary school children and develop curricula. To coach netball and softball. To establish and run the school library. cv4gbhlongdoc3858.doc 25May,2010 17