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ITL9225EP Course Description:
ITIL® v2 Foundation
The ITIL® Foundation Exam Preparation Guide contains a summary of the ITIL® concepts and processes and provides
different types of questions and assessments designed to test your learning on the Foundation level certification. The
questions are based on the Certification requirements as designed by the ITIL® examination body, EXIN, and aims at
providing an insight into the types of questions asked during the exam. This ultimate exam preparation guide offers you a
content refresher tool, a practice question section with diagnostic feedback and a 1-hour simulated exam.
Duration: Anyone planning to take the ITIL® Foundation Exam.
Languages: At the end of this course, you will be able to:
English ITL9225 • Become acquainted with the questions of the Foundation Certification Exam.
Spanish ITLS9225 • Understand how to answer the certification questions.
• Evaluate your existing knowledge level and training the gaps that exist.
Portuguese ITLP9225 Course Organizational Logistics:
French ITLF9225 • Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0,Speakers or a
Credits: headset, 1024X768 pixel resolution)
1.5 to ITIL Expert
• Broadband Internet connection.
None, though a familiarity with IT service delivery would be helpful.
Course Student Material:
Recommended reference materials: Foundation Exam Preparation Guide of ITIL® Service Management (ISBN
About the Examination:
• If taken, the exam is a closed book, multiple choice set of 40 questions
• The pass score is 65% or 26 out of 40.
• The exam lasts 1 hour.
• Upon successful passing of the ITIL v2 Foundation exam, the student will be recognized with 1.5 credits in the ITIL