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Course Factsheet


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  • 1. Course Factsheet ITL9225EP Course Description: ITIL® v2 Foundation The ITIL® Foundation Exam Preparation Guide contains a summary of the ITIL® concepts and processes and provides Exam Preparation different types of questions and assessments designed to test your learning on the Foundation level certification. The Guide questions are based on the Certification requirements as designed by the ITIL® examination body, EXIN, and aims at providing an insight into the types of questions asked during the exam. This ultimate exam preparation guide offers you a content refresher tool, a practice question section with diagnostic feedback and a 1-hour simulated exam. Certificate: None Audience: Duration: Anyone planning to take the ITIL® Foundation Exam. 2 hours Course Delivery: Learning Objectives: Self-Paced E-learning Languages: At the end of this course, you will be able to: English ITL9225 • Become acquainted with the questions of the Foundation Certification Exam. Spanish ITLS9225 • Understand how to answer the certification questions. Chinese ITLC9225 • Evaluate your existing knowledge level and training the gaps that exist. Japanese ITLJ9225 German ITLG9225 Portuguese ITLP9225 Course Organizational Logistics: French ITLF9225 • Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0,Speakers or a Credits: headset, 1024X768 pixel resolution) 1.5 to ITIL Expert • Broadband Internet connection. PMI® PDUs: Not Applicable Prerequisites: None, though a familiarity with IT service delivery would be helpful. Course Student Material: Recommended reference materials: Foundation Exam Preparation Guide of ITIL® Service Management (ISBN 9077212582). About the Examination: • If taken, the exam is a closed book, multiple choice set of 40 questions • The pass score is 65% or 26 out of 40. • The exam lasts 1 hour. Credits: • Upon successful passing of the ITIL v2 Foundation exam, the student will be recognized with 1.5 credits in the ITIL qualification scheme FS_ITL9225EP_241208_Letter_EN
  • 2. Course Factsheet ITL9225EP Modules: ITIL® v2 Foundation Exam Preparation 1. Introduction to ITSM Guide 2. Introduction to ITIL 3. Service Desk 4. Incident Management 5. Problem Management Certificate: 6. Configuration Management None 7. Change Management Duration: 8. Release Management 2 hours 9. Financial Management Course Delivery: 10. Availability Management Self-Paced E-learning 11. Capacity Management Languages: 12. Service Level Management English ITL9225 13. ITSC Management Spanish ITLS9225 14. Security Management Chinese ITLC9225 Japanese ITLJ9225 Ordering Options: German ITLG9225 Portuguese ITLP9225 Description Code French ITLF9225 Credits: V2 Foundation Exam Preparation Guide E-learning Course ITL9225E 1.5 to ITIL Expert V2 Foundation Exam Preparation Guide Exam Preparation Guide E-learning Course with Online ITL9226EPXO PMI® PDUs: Foundation Exam Preparation Guide Exam Not Applicable V2 Foundation Exam Preparation Guide – Online Exam ITL9210XO V2 Foundation Exam Preparation Guide – Paper Exam ITL9210XP © Copyright 2008 by ITpreneurs Nederland B.V. All rights reserved ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. The Swirl logo™ is a Trade Mark of the Office of Government Commerce. R.E.P. ® is a registered service and membership mark of Project Management Institute, Inc. PMI® is a registered trade and service mark of Project Management Institute, Inc. FS_ITL9225EP_241208_Letter_EN