Corporate Services

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  • 1. Annual Service Plans 2008/2009 - Appendix 3 Corporate Services Annual Services Plans 2008/2009 • Democratic Services • Financial Services • Human Resources • Information Services • Legal Services Page 1 of 21
  • 2. Annual Service Plans 2008/2009 - Appendix 3 DEMOCRATIC SERVICES ANNUAL SERVICE PLAN 2008/2009 1. SERVICE AIMS & KEY PRIORITIES SERVICE AIMS - - To support efficient and effective political decision-making arrangements, that operate in a transparent and accountable way, including overview and scrutiny; - To provide and support the framework within which Members carry out their representational and community leadership role; - To effectively manage electoral services in line with the legislative requirements - To act as the central point of contact for the Parishes in Craven; KEY PRIORITIES FOR 2008/9 - - Elections Cycle - Enable Members to decide whether to move to whole-council elections from elections by thirds and, if so, put arrangements in place - Enabling Members to develop and improve the role of Overview and Scrutiny within the democratic framework 2. RISK MANAGEMENT There are no risks on the Risk Register for this service. 3. RESOURCE OVERVIEW Financial Summary - Revenue Budget Total Income includes expenditure recharged to other internal 2007/08 Original 2007/08 Revised 2008/09 Budget departments Budget Budget Forecast Forecast Total Expenditure 866,300 850,160 Total Income -5,180 -10,880 Total Net Cost of Service 861,120 839,280 Page 2 of 21
  • 3. Annual Service Plans 2008/2009 - Appendix 3 4. KEY INDICATORS AND GOALS 2008/2009 2008/2009 Indicators Type Ref. Name Indicator DOT Ombudsman: average number of days to respond to complaints 2008/2009 Goals Page 3 of 21
  • 4. Annual Service Plans 2008/2009 - Appendix 3 Responsible Strategic Officer if not Goal Corporate Objective / Head of Type Priority Area Goal / Action Due by Service Corporate TRANSFORMING Effective 8/9 Goal 50 - Reviewing options Thu-31- Plan the Council Decision and implementing agreed Mar-11 Making proposals for Craven’s Electoral arrangements Corporate TRANSFORMING Effective 8/9 Goal 51 - Strengthening Thu-31- Plan the Council Decision member effectiveness through Mar-11 Making implementation of annual Member training and development plans Service Democratic 8/9 Revise Procedural Elements (not Services of Constitution, such as Council specified) Procedure Rules, Contract Procedure Rules, Financial Procedure Rules, etc. Service Democratic 8/9 Agree a revised joint (not Services (County / District / Parish) Local specified) Charter with North Yorkshire County Council and all Parish Councils in Craven Service Democratic 8/9 Revise Freedom of (not Services Information (FoI) Publication specified) Scheme and improve procedure for dealing with FoI requests Service Democratic 8/9 Equipment for Polling - (not Services Establish programme for specified) replacing obsolete polling equipment and review all documentation supplied to polling stations Service Democratic 8/9 Elections Cycle - Enable (not Services Members to decide whether to specified) move to whole-council elections from elections by thirds and, if so, put arrangements in place Equalities Democratic EQ8/9 Improve accessibility of (not Services meetings, agenda and reports specified) with regard to Members by conducting a full survey and acting on any issues raised Equalities Democratic EQ8/9 Review the Loop system (not Services in Council Chamber / Committee specified) Room and improve where possible Equalities Democratic EQ8/9 Improve the accessibility (not Services of the telephone/internet specified) Page 4 of 21
  • 5. Annual Service Plans 2008/2009 - Appendix 3 The Service is committed to maintaining Level 2 of the generic Equality standard; doing impact assessments of all its services, functions and policies; monitoring and collecting evidence about its service based on equality grounds in line with the corporate standard: and carrying out consultation with all service users. 5. Thematic Strategies and Plans Thematic Strategies and Plans Owned by the service:- None Thematic Strategies and Plans to which the service contributes:- None Page 5 of 21
  • 6. Annual Service Plans 2008/2009 - Appendix 3 FINANCIAL SERVICES ANNUAL SERVICE PLAN 2008/2009 1. SERVICE AIMS & KEY PRIORITIES SERVICE AIMS - The service is responsible for the provision of financial advice and information to Members, other departments of the Council and also the public. Accountancy - Financial Planning - Budgeting and Budget Monitoring - Final accounts preparation and production of the Council's Statement of Accounts - Treasury Management - Leasing - Completion of the Council's VAT return and provision of VAT advice - Financial advice and assistance in relation to partnerships and External Funding Arrangements Exchequer - Creditor payments - Insurance - Members' allowances Internal Audit - Management of the Internal Audit Service contract Estates Management - Optimising returns from assets to meet corporate priorities - Delivering the Capital Receipt target to help fund the capital programme Financial Services is also responsible for - Procurement Strategy - Capital Strategy - Achieving compliance with Government set annual efficiency targets. KEY PRIORITIES FOR 2008/9 - - To improve contract management and procurement - To improve the Use of Resources score - To further improve our approach to asset management 2. RISK MANAGEMENT There are no risks on the Risk Register for this service. Page 6 of 21
  • 7. Annual Service Plans 2008/2009 - Appendix 3 3. RESOURCE OVERVIEW Financial Summary - Revenue Budget Total Income includes expenditure recharged to other internal 2007/08 Original 2007/08 Revised 2008/09 Budget departments Budget Budget Forecast Forecast Total Expenditure 948,990 1,184,390 Total Income -89,960 -55,390 Total Net Cost of Service 893,600 1,094,430 4. KEY INDICATORS AND GOALS 2008/2009 2008/2009 Indicators Ref. Name BV 8 Percentage of Invoices Paid on Time NI179 Value for money - total net value of ongoing cash-releasing value for money gains that have impacted since the start of the 2008-09 financial year 2008/2009 Goals Page 7 of 21
  • 8. Annual Service Plans 2008/2009 - Appendix 3 Responsible Strategic Officer (if not Goal Corporate Objective / Head of Type Priority Area Goal / Action Due by Service) Corporate TRANSFORMING Financial and 8/9 Goal 56 - Implementing an Tue-31- Plan the Council Asset improvement plan to secure an Mar-09 Management overall score of 4 in our Use of Resources judgement for the 2008/2009 financial year, received in 2010 Corporate TRANSFORMING Financial and 8/9 Goal 58a - Ensure assets of Tue-31- Plan the Council Asset the Council are used to deliver Mar-09 Management the Council’s priorities - Take action to ensure minimise backlogs on asset management cases Corporate TRANSFORMING Financial and 8/9 Goal 58b - Ensure assets of (not Plan the Council Asset the Council are used to deliver specified) Management the Council’s priorities - Deliver disposals on time Corporate TRANSFORMING Procurement 8/9 Goal 60a - Improve the Tue-31- Plan the Council and Council's approach to contract Mar-09 Partnerships management and procurement of goods and services - Secure best practice in contract management Corporate TRANSFORMING Procurement 8/9 Goal 60b - Improve the Tue-31- Plan the Council and Council's approach to contract Mar-09 Partnerships management and procurement of goods and services - Establish framework arrangements for 75% of top 10 spending areas Corporate TRANSFORMING Procurement 8/9 Goal 61a - Identify Mon-30- Plan the Council and opportunities for strategic Jun-08 Partnerships procurement using innovative service delivery methods to secure savings and efficiencies - Complete a preliminary review Corporate TRANSFORMING Procurement 8/9 Goal 61b - Identify Tue-31- Plan the Council and opportunities for strategic Mar-09 Partnerships procurement using innovative service delivery methods to secure savings and efficiencies - Complete detailed review and identify opportunities for strategic procurement and establish recommendations Equalities Financial EQ8/9 Ensure that equalities (not Services issues are fully considered in the specified) Page 8 of 21
  • 9. Annual Service Plans 2008/2009 - Appendix 3 The Service is committed to maintaining Level 2 of the generic Equality standard; doing impact assessments of all its services, functions and policies; monitoring and collecting evidence about its service based on equality grounds in line with the corporate standard: and carrying out consultation with all service users. 5. Thematic Strategies and Plans Thematic Strategies and Plans Owned by the service:- Procurement Strategy Property Strategy Asset Management Plan Disposals Policy Capital Strategy Financial Strategy Thematic Strategies and Plans to which the service contributes:- None Page 9 of 21
  • 10. Annual Service Plans 2008/2009 - Appendix 3 HUMAN RESOURCES ANNUAL SERVICE PLAN 2008/2009 1. SERVICE AIMS & KEY ISSUES SERVICE AIMS - The overall aim of the Service is to support the Council in its drive for continuous improvement and excellent service delivery. Craven District Council is a service organisation. It depends upon the quality outputs of its staff to achieve its goals. To deliver constant service improvement and excellent service delivery CDC's staff need to possess the necessary skills to perform their jobs well, to be focussed in a planned way upon priorities, targets and outputs and to respond effectively and positively to change. The department takes the lead role in advising Members on an appropriate policy framework for all HR issues. The department's people resource is focussed mainly on the delivery of its operational responsibilities. However, the department also has to deliver a number of statutory and corporate change projects, and support other services to deliver change and/or efficiency and savings projects. The department's key objectives are to: - Deliver and support the appropriate People Management policy framework for the Council, providing on-going advice as appropriate - Support the implementation of the Council's change management agenda - Prepare the Council to respond to the changes within the Investors in People Framework, so that it continues to develop good people management practices and leadership ability - Provide support and advice to ensure that CDC' s people management practices comply with all employment and health & safety legislation - Provide the lead advisory role to the Council on Health & Safety matters - Provide the lead advisory role to the Council on Equalities in relation to employment matters. KEY PRIORITIES FOR 2008/9 - - Retaining Investors in People - Reducing sickness levels across the Authority - Develop and implement the Council's Workforce Strategy 2. RISK MANAGEMENT There are no risks on the Risk Register for this service. Page 10 of 21
  • 11. Annual Service Plans 2008/2009 - Appendix 3 3. RESOURCE OVERVIEW Financial Summary - Revenue Budget Total Income includes expenditure recharged to other internal 2007/08 Original 2007/08 Revised 2008/09 Budget departments Budget Budget Forecast Forecast Total Expenditure 432,570 416,720 Total Income -432,650 -438,150 Total Net Cost of Service 80 21,430 4. KEY INDICATORS AND GOALS 2008/2009 2008/2009 Indicators Level Ref Name Service BV 11a Top 5% of Earners: Women Service BV 11b Top 5% of Earners: Ethnic Minorities Service BV 11c Top 5% of Earners: with a disability Corporate Plan BV 12 Working Days Lost to the Local Authority Due to Sickness Absence Service BV 16a Percentage of Employees with a Disability Service BV 17a Ethnic minority representation in the workforce - employees 2008/2009 Goals Page 11 of 21
  • 12. Annual Service Plans 2008/2009 - Appendix 3 Strategic Goal Objective / Type Corporate Priority Area Goal / Action Due by Corporate Stronger Improving 8/9 Goal 17 - Working in partnership to Tue-31- Plan Communities with Access to and improve the Council's response to the Every Mar-09 EXCELLENT AND Quality of Child Matters agenda aimed at improving the ACCESSIBLE Services quality of life for children and young people Services - Implement a programme of staff training on child safety and well-being in Council service provision Corporate TRANSFORMING the People 8/9 Goal 46 - Retaining the Council’s Fri-31- Plan Council Management Investor in People (IIP) Status when Oct-08 reassessed in 2008 Corporate TRANSFORMING the People 8/9 Goal 47 - Ensuring the Council has the (not Plan Council Management appropriate levels of employee capacity and specified) skills to support service delivery through the development and implementation of a Council wide Workforce Strategy Corporate TRANSFORMING the People 8/9 Goal 48 - Improving employee well- (not Plan Council Management being and reduce sickness levels thorough specified) the continued implementation of the ‘Employee Well-Being Programme’ and continued focus on initiatives e.g. absence monitoring to reduce sickness levels Corporate TRANSFORMING the People 8/9 Goal 49 - Increasing diversity in the (not Plan Council Management Council workforce in line with ‘Craven Pride’ specified) Corporate Equality Scheme through the implementation of a range of initiatives to increase representation in the workforce Service Human 8/9 Introduce flexible working policy and (not Resources provide managers with training and specified) guidance to implement. Service Human 8/9 Update and revise all existing policies (not Resources and procedures. All revised policies and specified) procedures to incorporate outcomes of impact assessments in terms of equalities. All managers to be briefed on revised policies and procedures. Specific training for managers to be provided with regards to implementing revised procedures Service Human 8/9 Expand sickness monitoring throughout (not Resources CDC. Produce relevant statistical specified) information with regards to levels of absence and progress of monitoring sickness absence in accordance with procedures. Undertake regular analysis of sickness data to establish impact of sickness monitoring. Service Human 8/9 Introduce innovative recruitment (not Resources schemes to attract high calibre staff to CDC specified) Page 12 of 21
  • 13. Annual Service Plans 2008/2009 - Appendix 3 The Service is committed to maintaining Level 2 of the generic Equality standard; doing impact assessments of all its services, functions and policies; monitoring and collecting evidence about its service based on equality grounds in line with the corporate standard: and carrying out consultation with all service users. 5. Thematic Strategies and Plans Thematic Strategies and Plans Owned by the service:- People Management Action Plan Equalities (Employment) Health & Safety Thematic Strategies and Plans to which the service contributes:- Craven Pride Corporate Equalities Scheme Access to Services Service delivery via ITIL Homeworking/remote working Single Status People issues associated with the implementation of change and/or savings & efficiencies projects Green Travel Plan North Yorkshire Improvement Partnership National and Regional Local Government pay and Workforce Strategies Page 13 of 21
  • 14. Annual Service Plans 2008/2009 - Appendix 3 INFORMATION SERVICES ANNUAL SERVICE PLAN 2008/2009 1. SERVICE AIMS & KEY ISSUES SERVICE AIMS - - Ensure the ongoing availability and development of all IS systems and telephony infrastructure - Provide security and information governance for the councils systems in line with recognised best practise - Increase effective service delivery through the provision of technology and new ways of working. - Provide business development opportunity through innovative use of technology - Demonstrate methodology expertise in areas such as Project Management (PrinceII) and IS service delivery (ITIL) and allow for the transfer of skills, sharing of expertise. - Demonstrate best customer service to all our clients KEY PRIORITIES FOR 2008/9 - - Delivery of Martini Programme - Change cultural emphasis from service delivery to service enablement - Provide clear information and client agency for all clients to allow the business to take decisions in full knowledge of all IS implications - Implementation of ITIL methodology to ensure that IS services and procedures are correctly documented and monitored and communicated - Provide information governance lead for all services - Facilitate proactive development of ideas, concepts and innovations within all levels of IS 2. RISK MANAGEMENT Risks on the Risk Register for this Service:- Responsible Owned Risks Link to Council Priority Officer 167 - Loss of all IT services due to TRANSFORMING the Council Paul Edwards loss of server room 232 - Internet and WAN provider Stronger Communities with EXCELLENT AND Paul Edwards ceases trading. ACCESSIBLE Services Page 14 of 21
  • 15. Annual Service Plans 2008/2009 - Appendix 3 3. RESOURCE OVERVIEW Financial Summary - Revenue Budget Total Income includes expenditure recharged to other internal 2007/08 Original 2007/08 Revised 2008/09 Budget departments Budget Budget Forecast Forecast Total Expenditure 560,090 566,610 Total Income -536,740 -536,740 Total Net Cost of Service 23,350 29,870 4. KEY INDICATORS AND GOALS 2008/2009 2008/2009 Indicators None 2008/2009 Goals Page 15 of 21
  • 16. Annual Service Plans 2008/2009 - Appendix 3 Responsible Strategic Officer if not Goal Corporate Objective / Due Head of Type Priority Area Goal / Action by Service Corporate TRANSFORMING Business 8/9 Goal 52a - Enhancing Tue-30 Plan the Council Transformation effective communications and use - of information technology by Sep-08 enabling remote broadband and system access for employees, Members, residents and other stakeholders (‘Martini’ project) - Core infrastructure in place with 100% available usage for Members and employees Corporate TRANSFORMING Business 8/9 Goal 52b - Enhancing Tue-30 Plan the Council Transformation effective communications and use - of information technology by Sep-08 enabling remote broadband and system access for employees, Members, residents and other stakeholders (‘Martini’ project) - Provide limited available usage for residents Corporate TRANSFORMING Business 8/9 Goal 52c - Enhancing effective Thu-31 Plan the Council Transformation communications and use of - information technology by Mar-11 enabling remote broadband and system access for employees, Members, residents and other stakeholders (‘Martini’ project) - Roll out of community access across the District Corporate TRANSFORMING Business 8/9 Goal 53b - Improving the Tue-31 Plan the Council Transformation quality of corporate services and - achieve accreditation in Mar-09 information services Corporate TRANSFORMING Business 8/9 Goal 55 - Introduce corporate Tue-31 Plan the Council Transformation wide records management and - document management systems Mar-09 to 75% of services by 31 March 2009 and 100% of services by exit date from Granville Street Page 16 of 21
  • 17. Annual Service Plans 2008/2009 - Appendix 3 The Service is committed to maintaining Level 2 of the generic Equality standard; doing impact assessments of all its services, functions and policies; monitoring and collecting evidence about its service based on equality grounds in line with the corporate standard: and carrying out consultation with all service users. The service, which has no direct public interface, provides accessible services internally through the national Access to Work programme. 5. Thematic Strategies and Plans Thematic Strategies and Plans Owned by the service:- None (IT Strategy under review) Thematic Strategies and Plans to which the service contributes:- Access to Services Communication and Consultation Strategy Page 17 of 21
  • 18. Annual Service Plans 2008/2009 - Appendix 3 LEGAL SERVICES ANNUAL SERVICE PLAN 2008/2009 1. SERVICE AIMS & KEY PRIORITIES SERVICE AIMS - The Legal Service aims to provide a high quality, accountable and responsive service to internal and external clients adopting appropriate best practice and professional standards. The services provided include the following: - Litigation and enforcement - Wide range of transaction work, including Agreements, Contracts, Conveyances, Leases etc - Corporate and Service specific advice on the legal implications of proposed actions / projects / decisions - Ensuring the legality of the Council's key transactions KEY PRIORITIES FOR 2008/9 - - Developing and implementing an action plan to achieve the Law Societies' Lexel accreditation - Implementing the new case management system - Providing monthly monitoring reports and progress reports to client departments - Implementing the local arrangements for Standards Committees and conducting initial assessments within 20 working days of the complaint being received 2. RISK MANAGEMENT There are no risks on the Risk Register for this service. 3. RESOURCE OVERVIEW Financial Summary - Revenue Budget Total Income includes expenditure recharged to other internal 2007/08 Original 2007/08 Revised 2008/09 Budget departments Budget Budget Forecast Forecast Total Expenditure 257,410 275,910 Total Income -257,490 -257,490 Total Net Cost of Service 80 18,420 Page 18 of 21
  • 19. Annual Service Plans 2008/2009 - Appendix 3 4. KEY INDICATORS AND GOALS 2008/2009 2008/2009 Indicators None 2008/2009 Goals Page 19 of 21
  • 20. Annual Service Plans 2008/2009 - Appendix 3 Strategic Responsible Goal Corporate Objective / Officer if not Type Priority Area Goal / Action Due by Head of Service Corporate TRANSFORMING Business 8/9 Goal 53a - Improving Tue-31- Plan the Council Transformation the quality of corporate Mar-09 services and achieve accreditation in legal services Corporate TRANSFORMING Procurement and 8/9 Goal 59 - Conclude Tue-31- Plan the Council Partnerships shared service options for Mar-09 Legal Services with Harrogate Borough Council Service Legal Services 8/9 Implementing the new (not case management system specified) including staff training Service Legal Services 8/9 Providing monthly (not monitoring reports and specified) progress reports to client departments Service Legal Services 8/9 Implementing the local (not arrangements for specified) Standards Committees and conducting initial assessments within 20 working days of the complaint being received Service Legal Services 8/9 Providing legal support (not to the Skipton specified) Developments Project Service Legal Services 8/9 Facilitating the (not programme of asset specified) disposal by providing legal support for the Asset Management Plan Service Legal Services 8/9 Supporting the Car (not Parking Strategy specified) Service Legal Services 8/9 Effectively delivering (not Section 106 Agreements to specified) achieve planning performance targets Service Legal Services 8/9 Providing legal support (not for the Homelessness specified) Review Service Legal Services 8/9 Providing legal advice (not in a timely manner, and specified) ensuring that regular monitoring reports are presented to Planning Page 20 of 21
  • 21. Annual Service Plans 2008/2009 - Appendix 3 The Service is committed to maintaining Level 2 of the generic Equality standard; doing impact assessments of all its services, functions and policies; monitoring and collecting evidence about its service based on equality grounds in line with the corporate standard: and carrying out consultation with all service users. 5. Thematic Strategies and Plans Thematic Strategies and Plans Owned by the service:- None Thematic Strategies and Plans to which the service contributes:- None Page 21 of 21