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CMDBBookMalcolm Fry.ppt
 

CMDBBookMalcolm Fry.ppt

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    CMDBBookMalcolm Fry.ppt CMDBBookMalcolm Fry.ppt Presentation Transcript

    • Step-by-Step Guide to Building a CMDB Malcolm Fry ITIL Advisory Group member
    • The book is:
      • A common sense guide for experienced IT professionals
      • A project approach to building a CMDB
      • Customizable to meet the needs of your unique organization
      • A consultant in book form
      • Not just a book but also a project template
      • A carry out
    • 5 Stages Stage 1: Assemble the project team and define the project Stage 2: Define requirements and create IT service model blueprint Stage 3: Select CMDB solutions and tools Stage 4: Construct and maintain your CMDB Stage 5: Driving ongoing value
    • Step-by-Step CMDB Flow 1. Assemble Project Team 3. Create and agree CMDB goals and mission statement 4. Review and define benefits 5. Build a business case 6. Identify and review Governance requirements 10. Define Service Catalogue requirements 14. Define Configuration Item attributes 15. Design IT Service Model Blueprint 16. Select CMDB Solution 20. Construct your CMDB 7. Review and select supporting best practices 21. Create CI Lifecycle Management process 17. Plan the CMDB population 19. Calculate project ROI 8. Identify requirements to address potential problems 9. Identify asset and inventory requirements 11. Define CMDB requirements to support other processes 12. Defining Configuration Item level – IT Service Model 22. Build supporting processes 23. Populate your CMDB 24. Train the CMDB Team and Users 25. Implement measures and metrics 13. Define Configuration Item relationships 18. Select tools to automate CMDB population 26. Create a Service Improvement Program 2. Obtain CMDB knowledge
    • 2. Obtain CMDB Knowledge – The Goals
      • At the end of this step, the key members of the CMDB creation team will be fully conversant with all aspects of a CMDB including:
        • Structure
        • Terminology
        • Scope
        • Relationships with other IT processes
        • Understanding of the tasks required to build a CMDB
      • As a key objective the members must achieve at least the ITIL foundation certification level of education
    • 1. Obtain CMDB Knowledge – The Flow Task 3 Scope additional education requirements Task 7 Industry groups Task 6 Internet search Task 5 Books and publications Task 4 Classroom and Online Training Task 9 Build a project resource reference library Task 8 Conferences and seminars Task 2 Review CMDB solutions map Task 1 ITIL foundation certification
    • Project and Book Construction Task level Stage 1. Assemble the Project Team and define the project Stage level Step level Step 1 -Assemble Project Team Step 2 – Obtain CMDB Knowledge Step 3 – Develop CMDB Project Goals and Mission Step 4 – Detail CMDB Project Benefits Step 5 – Develop Business Case with ROI Task 3 Scope additional education requirements Task 7 Industry groups Task 6 Internet search Task 5 Books and publications Task 4 Classroom and Online Training Task 9 Build a project resource reference library Task 8 Conferences and seminars Task 2 Review CMDB solutions map Task 1 ITIL foundation certification
    • Scope of CMDB knowledge CMDB Solution Data Management User Interface CI Administration Reporting & Querying Visualization Security – User Access Control Configuration Management CI Data Modelling Version Control Data Repositories Integrator Security – Data Protection Reconciliation Synchronization Other Data Repositories Discovery & Monitoring Tools
    • 5 Stages Stage 1: Assemble the project team and define the project Stage 2: Define requirements and create IT service model blueprint Stage 3: Select CMDB solution and tools Stage 4: Construct and maintain your CMDB Stage 5: Driving ongoing value
    • Step-By-Step CMDB Flow 1. Assemble Project Team 3. Create and agree CMDB goals and mission statement 4. Review and define benefits 5. Build a business case 6. Identify and review Governance requirements 10. Define Service Catalogue requirements 14. Define Configuration Item attributes 15. Design IT Service Model Blueprint 16. Select CMDB Solution 20. Construct your CMDB 7. Review and select supporting best practices 21. Create CI Lifecycle Management process 17. Plan the CMDB population 19. Calculate project ROI 8. Identify requirements to address potential problems 9. Identify asset and inventory requirements 11. Define CMDB requirements to support other processes 12. Defining Configuration Item level – IT Service Model 22. Build supporting processes 23. Populate your CMDB 24. Train the CMDB Team and Users 25. Implement measures and metrics 13. Define Configuration Item relationships 18. Select tools to automate CMDB population 26. Create a Service Improvement Program 2. Obtain CMDB knowledge
    • Stage 1: Assemble Project Team & Define Project 6. Identify and review Governance requirements 1. Assemble Project Team 2. Obtain CMDB knowledge 3. Create and agree CMDB goals and mission statement 4. Review and define benefits 5. Build a business case 10. Define Service Catalogue requirements 14. Define Configuration Item attributes 15. Design IT Service Model Blueprint 16. Select CMDB Solution 20. Construct your CMDB 7. Review and select supporting best practices 21. Create CI Lifecycle Management process 17. Plan the CMDB population 19. Calculate project ROI 8. Identify and address potential problems 9. Identify asset and inventory requirements 11. Define CMDB requirements to support other processes 12. Defining Configuration Item level – IT Service Model 22. Build supporting processes 23. Populate your CMDB 24. Train the CMDB Team and Users 25. Implement measures and metrics 13. Define Configuration Item relationships 18. Select tools to automate CMDB population 26. Create a Service Improvement Program 3. Create and agree CMDB goals and mission statement 4. Review and define benefits 5. Build a business case 1. Assemble Project Team 2. Obtain CMDB knowledge
    • Stage 2: Define Requirements and Create IT Service Model Blueprint 3. Create and agree CMDB goals and mission statement 4. Review and define benefits 5. Build a business case 16. Select CMDB Solution 20. Construct your CMDB population 21. Create CI Lifecycle Management process 17. Plan the CMDB population 19. Calculate project ROI 22. Build supporting processes 23. Populate your CMDB 24. Train the CMDB Team and Users 25. Implement measures and metrics 18. Select tools to automate CMDB population 26. Create a Service Improvement Program 1. Assemble Project Team 2. Obtain CMDB knowledge 6. Identify and review Governance requirements 15. Design IT Service Model Blueprint 6. Identify and review Governance requirements 10. Define Service Catalogue requirements 14. Define Configuration Item attributes 7. Review and select supporting best practices 8. Identify requirements to address potential problems 9. Identify asset and inventory requirements 11. Define CMDB requirements to support other processes 12. Defining Configuration Item level – IT Service Model 13. Define Configuration Item relationships
    • Governance Layers Governance
      • Government
      • Sarbanes-Oxley
      • Data Protection
      • Freedom of Information
      • Industry
      • Basel II – finance
      • HIPPA – health
      • 21 CFR 11 - pharma
      • Company
      • Best practices
      • Corporate image
      • Financial management
      • IT
      • Best practices
      • Technical Standards
      • Development
    • Stage 2: Define Requirements and Create IT Service Model Blueprint 3. Create and agree CMDB goals and mission statement 4. Review and define benefits 5. Build a business case 16. Select CMDB Solution 20. Construct your CMDB population 21. Create CI Lifecycle Management process 17. Plan the CMDB population 19. Calculate project ROI 22. Build supporting processes 23. Populate your CMDB 24. Train the CMDB Team and Users 25. Implement measures and metrics 18. Select tools to automate CMDB population 26. Create a Service Improvement Program 1. Assemble Project Team 2. Obtain CMDB knowledge 7. Review and select supporting best practices 15. Design IT Service Model Blueprint 6. Identify and review Governance requirements 10. Define Service Catalogue requirements 14. Define Configuration Item attributes 7. Review and select supporting best practices 8. Identify requirements to address potential problems 9. Identify asset and inventory requirements 11. Define CMDB requirements to support other processes 12. Defining Configuration Item level – IT Service Model 13. Define Configuration Item relationships
    • Best Practices ISO20000/BS15000 CMM SIX SIGMA COBIT ITIL Process Models Governance
    • Stage 2: Define Requirements and Create IT Service Model Blueprint 3. Create and agree CMDB goals and mission statement 4. Review and define benefits 5. Build a business case 16. Select CMDB Solution 20. Construct your CMDB population 21. Create CI Lifecycle Management process 17. Plan the CMDB population 19. Calculate project ROI 22. Build supporting processes 23. Populate your CMDB 24. Train the CMDB Team and Users 25. Implement measures and metrics 18. Select tools to automate CMDB population 26. Create a Service Improvement Program 1. Assemble Project Team 2. Obtain CMDB knowledge 8. Identify requirements to address potential problems 9. Identify asset and inventory requirements 10. Define Service Catalogue requirements 11. Define CMDB requirements to support other processes 12. Defining Configuration Item level – IT Service Model 13. Define Configuration Item relationships 14. Define Configuration Item attributes 15. Design IT Service Model Blueprint 15. Design IT Service Model Blueprint 6. Identify and review Governance requirements 10. Define Service Catalogue requirements 14. Define Configuration Item attributes 7. Review and select supporting best practices 8. Identify requirements to address potential problems 9. Identify asset and inventory requirements 11. Define CMDB requirements to support other processes 12. Defining Configuration Item level – IT Service Model 13. Define Configuration Item relationships
    • Stage 3: Select CMDB solution and tools 3. Create and agree CMDB goals and mission statement 4. Review and define benefits 5. Build a business case 6. Identify and review Governance requirements 10. Define Service Catalogue requirements 14. Define Configuration Item attributes 20. Construct your CMDB 7. Review and select supporting best practices 21. Create CI Lifecycle Management process 8. Identify and address potential problems 9. Identify asset and inventory requirements 11. Define CMDB requirements to support other processes 12. Defining Configuration Item level – IT Service Model 22. Build supporting processes 23. Populate your CMDB 24. Train the CMDB Team and Users 25. Implement measures and metrics 13. Define Configuration Item relationships 15. Design IT Service Model Blueprint 26. Create a Service Improvement Program 1. Assemble Project Team 2. Obtain CMDB knowledge 16. Select CMDB Solution 17. Plan the CMDB population 18. Select tools to automate CMDB population 19. Calculate project ROI 19. Calculate project ROI 16. Select CMDB Solution 17. Plan the CMDB population 18. Select tools to automate CMDB population
    • Stage 4: Construct & Maintain Your CMDB 3. Create and agree CMDB goals and mission statement 4. Review and define benefits 5. Build a business case 6. Identify and review Governance requirements 10. Define Service Catalogue requirements 14. Define Configuration Item attributes 15. Design IT Model Blueprint 16. Select CMDB Solution 7. Review and select supporting best practices 17. Plan the CMDB population 8. Identify and address potential problems 9. Identify asset and inventory requirements 11. Define CMDB requirements to support other processes 12. Defining Configuration Item level – IT Service Model 19. Calculate project ROI 25. Implement measures and metrics 13. Define Configuration Item relationships 18. Select tools to automate CMDB population 26. Create a Service Improvement Program 1. Assemble Project Team 2. Obtain CMDB knowledge 20. Construct your CMDB 21. Create CI Lifecycle Management process 22. Build supporting processes 23. Populate your CMDB 24. Train the CMDB Team and Users 20. Construct your CMDB 21. Create CI Lifecycle Management process 22. Build supporting processes 23. Populate your CMDB 24. Train the CMDB Team and Users
    • Stage 5: Driving ongoing value 3. Create and agree CMDB goals and mission statement 4. Review and define benefits 5. Build a business case 6. Identify and review Governance requirements 10. Define Service Catalogue requirements 14. Define Configuration Item attributes 15. Design IT Model Blueprint 16. Select CMDB Solution 20. Construct your CMDB 7. Review and select supporting best practices 21. Create CI Lifecycle Management process 17. Plan the CMDB population 19. Calculate project ROI 8. Identify and address potential problems 9. Identify asset and inventory requirements 11. Define CMDB requirements to support other processes 12. Defining Configuration Item level – IT Service Model 22. Build supporting processes 23. Populate your CMDB 24. Train the CMDB Team and Users 13. Define Configuration Item relationships 18. Select tools to automate CMDB population 1. Assemble Project Team 2. Obtain CMDB knowledge 25. Implement measures and metrics 26. Create a Service Improvement Program 25. Implement measures and metrics 26. Create a Service Improvement Program
    • A Project Approach is the Answer
    • Step-By-Step CMDB Flow 1. Assemble Project Team 3. Create and agree CMDB goals and mission statement 4. Review and define benefits 5. Build a business case 6. Identify and review Governance requirements 10. Define Service Catalogue requirements 14. Define Configuration Item attributes 15. Design IT Model Blueprint 16. Select CMDB Solution 20. Construct your CMDB 7. Review and select supporting best practices 21. Create CI Lifecycle Management process 17. Finalize the scope and plan the expansion 19. Calculate project ROI 8. Identify requirements to address potential problems 9. Identify asset and inventory requirements 11. Define CMDB requirements to support other processes 12. Defining Configuration Item level – IT Service Model 22. Build supporting processes 23. Populate your CMDB 24. Train the CMDB Team and Users 25. Implement measures and metrics 13. Define Configuration Item relationships 18. Select tools to automate CMDB population 26. Create a Service Improvement Program 2. Obtain CMDB knowledge
    • Project Template
    • The HEROES Maria Ritchie, Michael Oas and Angie Massicotte Ken Turbitt David Chiu Jeanne Morain Kurt Milne Troy du Moulin
    • THANKS