itSMF Singapore Chapter
is proud to bring you the 2nd Annual ForumConference and Exhibition:
Unveil the 4 Dimensions to Business Excellence
- People, Partners, Process, Product of ITSM
Date: 1- 2 August 2006
Format : Conference cum solutions showcase
Venue: Suntec Convention and Exhibition Singapore, Ballroom 3 and Foyer
This year’s itSMF Annual Conference and Exhibition Forum 2006 serves to provide
insights into engaging IT Service Management topics that are impacting businesses in
the regional and local communities. It is the only time itSMF gathers its key thought
community from the region together to share their leading edge points of views. The
theme this year is “Unveil the 4 Dimensions to Business Excellence - People, Partners,
Process, Product of ITSM”.
This year’s forumconference and exhibition aims to achieve the following
• 1. To develop and promote industry best practices in IT service management
with focus on efficient and effective use of 4 Ps- People, Partners, Process,
• To enhance professionalism within IT service management industry
• To provide a vehicle for helping members’ organizations improve service
• To provide itSMF members with a platform in which to exchange information
and share experiences with their peers on both sides of the industry
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Overall, this forumconference and exhibition aims to provide a rich networking and
learning opportunity for IT management and Line of Businesses to leverage on best
practices in IT service management and increase the business value of IT.
Who should aAttend?ees:
• Senior and C-level IT management
• Line of Businesses : Finance, Operations, HR
HOW TO REGISTER
To receive registration information for this event, please email your contact details to
email@example.com (is this contact correct??)
HOW TO BE A SPEAKER
To register for this event, please email your speaker submission form contact details to
HOW TO BE A SPONSOR
To enquire about the sponsorship packages, please email your contact details to
itSMF Singapore Chapter
EVENT: Keynote Address at DRI Asia’s Business Continuity Conference
GOH: Mr Chua Taik Him, AMD, Economic Development Board of Singapore
DATE: Wednesday, 23 July 2003
TIME: 9:00 a.m.
VENUE: Suntec Singapore
In the morning , there will also be presentations by
• Mr Cole Emerson, DRI International, USA
• Mr Ling Keok Tong, Deputy Director, IDA
AUDIENCE: Business associates BC/DR professionals; Local, business & trade media
1. Singapore is well positioned to provide disaster recovery and BCP services for the
2. There is Development of a conducive operating environment in Singapore for BCP
3. Development of human capital for the BCP industry
4. DRI will help raise standards to international levels
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DRI Asia is a full representative of DRI International (DRII), the de facto world authority for
training and professional certification in BCP. DRII sets the industry standards of
acceptability for levels of knowledge and capabilities; and has established the common
body of knowledge for BCP – Professional Practices for Business Continuity Planners – as the
industry's international standard. Today, it has a worldwide membership of 34,4000
The primary objective of the DRI Asia 2003 conference is to provide guidance to the BCP
market in Asia regarding business continuity and disaster recovery planning using top DR
professionals from the US and Singapore as keynote speakers. The conference aims to
increase the awareness of BCP and DRP in Asia, highlighting the critical role it has in
organizations and the importance of nurturing DR/BC human capital.
The conference aims to draw about 200 conference delegates, with approximately 100 of
the delegates coming from the region. The target audiences for the conference are
business leaders and senior management; business continuity professionals, disaster
recovery professionals, IT professionals involved in DRP/ BCP projects, business executives
involved in BCP.
DRI Asia has formed a business alliance with Terrapinn Ltd, a business media company that
specializes in trade exhibitions and conferences to organize the conference.
EMBARGOED UNTIL AFTER DELIVERY
PLEASE CHECK AGAINST DELIVERY
KEYNOTE ADDRESS BY MR CHUA TAIK HIM, ASSISTANT MANAGING DIRECTOR,
ECONOMIC DEVELOPMENT BOARD, AT THE BUSINESS CONTINUITY CONFERENCE OF
DRI ASIA, AT SUNTEC CONVENTION CENTRE, WEDNESDAY, 23 JULY 2003, 9:00 AM
Mr Cole Emerson, Chairman, DRI International
Dr Goh Moh Heng, Executive Director, DRI Asia,
Mr Cole Emerson, Chairman, DRI International, Ms Linda Wan, General Manager, Terrapinn
Singapore as a reliable, secure and trusted harbour for businesses
2. Good morning, I am delighted pleased to be here today at DRI Asia 2003. TThis
is the first such conference organised by the Disaster Recovery Institute (DRI)
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Asia andnd it couldn’t have been timelier.. I am happy to learn that there are
about 200 participants gathered here today. This demonstrates the relevance
and importance of business continuity in today’s world. The terrorist attacks of
911 and more recent events such as the Iraq war and the SARS crisis underlie all
too clearly the increasing vulnerability of business operations globally. In this
volatile global environment, Singapore is striving to remain relevant to the
changing and diverse needs of global businesses.
3. Singapore is presently home to over 6,000 MNCs, of which, 60 per cent have
regional headquarters functions here. Many of these operations also oversee
regional business and investments in South East and North Asia. We are also
seeing an increase in investments from new sources like India and China. Each
of these organisations brings with it a unique set of requirements. It is thus
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4. essential that a responsive business environment and infrastructure is in place
in Singapore to enable us to anticipate and respond to these needs in a prompt
and cost-effective manner.
1. Singapore has demonstrated, as seen in the SARS crisis, that we can deal
effectively and quickly with crisis and uncertainty. From isolating a
dedicated hospital to deploying technologies like thermal scanners for fever
detection, our pro-active and innovative measures in dealing with the
situations proved to be effective and served as good reference for countries
facing the same challenge. It is our ability to adopt a holistic approach and
address issues from all angles such as policy, mindset and infrastructure
that enable us to develop effective solutions.
Business Continuity as an important component of business infrastructure
With these recent developments, many companies have been quick to recognise the
growing importance of Business Continuity Planning (BCP), and the need to ensure critical
operations are running even in times of crisis. With our political stability, excellent IT and
communications infrastructure, skilled and trained manpower, and a pro-business
government, Singapore is well-positioned to be a choice location for business continuity and
disaster recovery activities for many international companies. This morning, I am pleased
to share with you our various approaches to further enhance Singapore’s capacity to
provide business continuity functions to businesses based in Singapore.
Human capital development
2. Firstly, we will develop our capabilities through the continual training of human capital.
Although the global BCP industry is at thea nascent stage, Singapore has the advantage of
having a ready pool of trained and certified BCP professionals. This signifies our readiness
to support the business continuity activities of MNCs and other global organisations. EDB has
been working closely with DRI Asia to deepen and broaden capabilities for BCP. A key
development is that DRI Asia will provide the full spectrum of the US-based DRI
International’s training for individuals in the region. As a result, BCP professionals can gain
full certification to international standards from Singapore. This makes Singapore the first
country outside of North America to be able to provide such a wide range of accreditation.
We expect to train a total of 300 BCP professionals in Singapore and another 400
professionals throughout Asia over the next three years.
Facilitating immediate entry of BCP and Disaster Recovery personnel
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3. Secondly, to facilitate companies’ global BCP plans, I am pleased to inform that EDB and
related agencies have developed, together with the Ministry of Manpower, the Employment
Pass Scheme for Business Continuity Operations. This scheme allows foreign professionals
and skilled personnel of companies in Singapore immediate entry into the country and
immediate commencement of work in the event that disaster recovery plans are activated.
Singapore-based companies can now bring in relevant executives from the region into the
country to manage their back-up operations as and when there is a need.
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itSMF Singapore 2nd Annual Conference and Exhibition
Unveil the 4 Dimensions to Business Excellence
- People, Partners, Process, Product of ITSM
Speaker Submission Form
Research & Academic
Type of Organisation
Photo Please attached photo in jpg
50 - 100 words including relevant
experience in the subject area
and speaking experience.
Category What does it take to pursue ITSM as a career?
Please select one. ITSM preparedness in the region – are we ready for it?
How to build a culture of service within IT support folks?
The different roles within ITIL
How do we get other roles in an organization to adapt and fulfillfulfil
supporting roles and incorporate process-related measures?
What does it take to perform well in each of the roles within ITIL?
Building a team through incorporating training and education
People – Your only route to successful IT service management
Partnering with the right ITIL partner to build awareness and
business case for ITSM
Ensuring successful implementation by putting SLA in place SLA with
a partner with ITSM process
Outsourcing & ITIL
Why does ITSM fail? Pitfalls to watch out for
ISO2000 Certification – how to go about it?
How to prevent beingen twined up only implementing ITIL
framework without improving the actual quality of service
When is process enough “enough”?
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End to End IT Change Management
How not to lose sight in the implementation and reach your set
goals and objectives
Processes do not start and stop with IT
ITSM Tools – Boon or Bane ?
Is there a ONE- ssize- fits- all tool?
How do we translate ITIL best practices to IT environment and
IT business goals? (JC)
Beyond ITIL framework – integrating and automating the ITIL
Criteria for choosing the right technology/tools to help you with
Why is a CMDB needed and where does ITIL fits in?
CMDB – how detailed is “detailed enough”?
Implementing aAvailability mManagement in an established ITIL
Major iIncident and pProblem mManagement
10 Words or less which convey
the thrust of the session.
About 50 - 100 words - sufficient
to identify the main points to be
covered. Pls avoid using product
specific name in presentation.
Any other information to support
1) Please complete all fields.
2) Submissions are to reach firstname.lastname@example.org by 3115 May 2006.
3) itSMF Singapore may contact speakers for topic clarification before selection.
4) Acceptance of submission will be based on relevance of topics. itSMF Singapore
reserves the right to reject any submission based on the relevance of topics.
5) Speakers to avoid using product specific name in presentation
6) All presentation must be on itSMF provided templates. Only selected speakers will
be provided with templates.
7) Speakers to avoid using product specific name in presentation.
8) Speakers need to submit the presentation slides by 23 June 2006.
9) itSMF Singapore reserves the right to request for amendments to speaker’s
10) Each Speaking session is maximum 45 minutes.
11) itSMF Singapore may contact speakers for topic clarification before selection
12) All speakers will need to make their own travel and accommodation
arrangements to attend the Conference & Exhibition.
13) Submissions are to reach email@example.com by 15 May 2006
14) All presentation must be on itSMF provided templates. Only selected speakers will
be provide with templates.
15) Speakers need to submit the presentation slides by 23 June 2006.
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16) itSMF Singapore reserves the right to request for amendments to speaker’s
Developing best practices and know-how
Thirdly, we will create a conducive environment for generating and implementing best
practices and know-how in business continuity disciplines. For example, in providing
thought and practice leadership in the training and accreditation of BCP professionals, DRI
Asia is currently developing iIntellectual pProperty pertaining to standards and certification
for specialist training on the recovery of IT infrastructure and services in companies.
4. I understand that DRI Asia's new certification and curriculum in IT Disaster
Recovery Planning has been accredited by the National Infocomm Competency
Centre (NICC)1. I am also pleased to note that DRI Asia is close to obtaining
similar accreditation by DRI International in the USA. With these accreditations
in hand, Singapore’s contribution to developing world-class certification and its
corresponding curriculum will mark a first in terms of professional standards in
training and accreditation for IT-DRP professionals.
5. We will nurture a community of local and international business players who can
constantly cross-fertilise and interact to collectively develop best practices for
business continuity. The importance of alignment and communication among
businesses became apparent during the recent crisis period. We also see the
need for companies to benchmark and evaluate their business continuity plans
against an internationally-recognised yardstick. In support of the development
of such a metric, the Singapore Business Federation (SBF), comprising of 15,000
members, EDB and SPRING will collaborate with international experts such as
the Business Continuity Institute (UK) and Disaster Recovery Institute
International (US) to jointly develop a standard on BCP for companies which will
gain international acceptance.
Sustaining Business Continuity Planning capabilities through the development of a viable
6. Aside from looking at Business Continuity as an important component of
business infrastructure, it is also important to recognise the BCP industry as a
viable, sustainable industry. BCP is today a rapidly growing market. IDC
estimated that the Disaster Recovery market for Asia Pacific, excluding Japan,
was worth US$551 million in 2001. This is expected to jump to US$1.364 billion
NICC is an industry-driven national body with Singapore Computer Society (SCS), Singapore
Infocomm Technology Federation (SITF) and Information Technology Management Association
(ITMA) as founding parties. NICC is the main accreditation body for Infocomm certifications in the
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by 2006. Such market trends hold tremendous opportunities for Singapore. I
believe that we will see more companies establishing their BCP operations in
1. Since then, many companies have been quick to recognise theit shows the growing
growing importance of of the Business Continuity Planning (BCP) and the need to ensure
critical operations are running) industry in Singapore.
even in times of crisis.
Indeed, BCP is today a rapidly growing growing market. with IDC estimateding that the
IT Security and BCP and Services market an, wawas worth US$66 billion in 2001 in
2001. This is expected to grow at a compounded rate of 19% reaching US$155 billion by
2006. Such market trends hold tremendous opportunities for Singapore. Let me share
with you why I believe Singapore has the capabilities and potential to expand this
industry even further.
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2. Singapore Singapore is presently, presently home to over 6,000 MNCs, of which, 60% per
cent have regional headquarters functions here. Many of these operations also oversee
regional operations in SE Asia and greater China. With our Singapore with its political
stability, excellent IT and communications infrastructure, skilled and trained manpower
and and a pro-business government, Singapore is is well-poisitioneded to be act as a choice
location for business continuity and disaster recovery activities for many of these
4. In addition, Singapore has demonstrated, as seen in the SARS crisis, that we canEvents such
as the terrorist attacks of 9/11 and recent war in Iraq, highlight the increasing vulnerability
of business operations globally. Today, more companies are beginning to see a need for
business continuity and disaster recovery planning in order to ensure that critical functions
continue to operate in times of crisis. Closer to home, the SARS epidemic earlier this year
also heightened the awareness of business continuity planning for organisations.
5. Singapore was able to demonstrate its capability to deal deal effectively and quickly with
crisis and uncertainty by efficiently. putting measures in place to deal with the SARS
outbreak.From isolating a dedicated hospital to developing the first thermal scanners, our
pro-active and innovative measures to combat SARS have won worldwide praise.
7. We were recognised for our pro-active measures when, Changi Airport was also lauded as
the world’s first in the world airport to use implement these thermal scanners and to
implement other new anti-SARs measures. These measures wereis was subsequently
adopted put together by the International Civil Aviation Organisation (ICAO) and quickly
implemented in implementedother airports around the world.
8. The SARS outbreak also showed our ability to provide leadership in developing customisable
solutions to disaster recovery in various fields. This morning, I am pleased to share with you
some new initiatives to further enhance the BCP industry in Singapore.
The first initiative is on human capital development. Although the global BCP industry is
at the nascent stage, Singapore has the advantage of having . This ourbusiness
continuityMNCs and other global organisations has also been epen and broaden
moreBCP . A key development is that the US-based As a result, BCP professionals can
gain from Singapore. This makes Singapore of be able to wide We
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Facilitating immediate entry of BCP and Disaster Recovery personnel
10. When businesses are disabled due to a disaster, companies must have the certainty to be
able to activate immediately the disaster recovery process in countries which are hosting
their disaster recovery facilities. As time is of essence, BCP and disaster recovery
professionals are highly trained and competent, with a deep familiarity of their companies’
IT-based processes and critical functions and data. They are responsible to quickly recover
critical data at the shortest possible time, and are expected to be deployed to BCP and
disaster recovery sites anywhere in the world, as and when disaster recovery is activated.
12. TNext, tthe Minister of Trade and Industry announced the Ienhanced Employment Pass
scheme for Business Continuity Operations in Feb 03. Developed jointly with the am
pleased to inform that otsforeign and skilled professionals and skilled personnel, whose
responsibilities are to quickly recover critical data and restore business activity of their
companies, in Singapore Singapore to activate the disaster recovery process. To-date,
there are a number of companies with using Singapore for their business continuity and
disaster recovery functions which have become an integral part of the larger business
activities of the companies in Singapore.the country -can nowin in the country as and re is
Developing processes to support BCP operations
15. It is important for our companies and organisations to have world-class competencies in
disaster recovery. This allows companies to have an international metric by which they can
evaluate the competencies of their plans. To achieve this, I am pleased to announce that
EDB, SPRING and the Singapore Business Federation (SBF) are working towards developing a
standard on BCP for companies which will gain international acceptance. This will involve
the contribution of international experts such as the Business Continuity Institute (UK) and
Disaster Recovery Institute International (US) which have given their in-principle support to
collaborate with Singapore to develop this internationally-recognised standard
16. BesidesIn order for Singapore to cement its position as a strategic disaster recovery hub it
also In important to providing e thought and practice leadership in the training and
accreditation of BCP professionals, and encouraging the mobility of such global talent into
Singapore,. pertaining to and and certificationspecialist training on the recovery of IT
infrastructure and services in companies. The focus here is to provide sThis training and
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certification focus on providing specialist training on the recovery of IT infrastructure and
services within each organisations.
I understand that (NICC) (issued by?) I am also pleased to note that discussions are advancing
on DRI Asia is’s a similar accreditation by DRI International in the USA. for its IT Disaster
Recovery Planning course With these These accreditations in hand, would help raise the
standard of BCP training to an internationally accepted quality level. Singapore's contribution
to developing world-class certification and its corresponding curriculum wouldill mark a first in
terms of professional standards in training and accreditation for IT- DRP professionals.
Recognising the importance of an international standard on business continuity planning
and management, SPRING, EDB, and the Singapore Business Federation, representing
some 15,000 member-companies, are working closely with local and global BCP
institutions such as DRI International (USA), Business Continuity Institute (UK) and DRI
Asia (Spore) to deliberate and develop a standard. The intent is for the local standard
to gain acceptance as an international industry standard. We have seen how important
it is for
implement business continuity and management especially during a crisisWhat we need
as well is to ensure is that these business continuity plans are of world-class
competencies to a yardstickto benchmark and evaluate their plans against
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6. In conclusion, Human Capital Development
8. Having a ready pool of trained and certified BCP professionals in Singapore also signifies
Singapore’s readiness to support the BC activities of global organizations. To this end, I
am pleased to announce EDB’s efforts to work with DRI Asia to develop capabilities for
the industry. DRI Asia will provide the full spectrum of DRI International’s training for
individuals in the region. This offers full certification to international standards for BCP
professionals, making Singapore the first country outside the North Americas to provide
such a range of accreditation. Singapore expects to train a total of 300 BCP
professionals in Singapore and another 400 professionals throughout Asia over the next
10. To further augment this pool, EDB has also worked with the Ministry Of Manpower to
develop a new Pre- Approved Employment Pass scheme for Business Continuity
Operations. This scheme will allow immediate entry into Singapore and immediate
commencement of work by foreign professionals and skilled personnel of companies in
Singapore in the event that disaster recovery plans are activated. This allows Singapore
based companies to bring relevant executives from the region to Singapore to manage
BCP operations when the need arises.
12. Let me conclude by going back to where I had begun. TToday, Singapore is already
home to several companies extending their business continuity and disaster recovery
undertaking BCP operations here such as Satayam, Polaris and Scandent. his this
inaugural DRI Asia 2003 conference is timely. especially when we operate against a
backdrop of increasing chaos and uncertainty. As participants, you will gain much
insight into the BCP market in Asia regarding business continuity and disaster recovery
planning. You will also be able to understand the critical role it plays in companies and
organizations; and the importance of competent and trained manpower, adept and
familiar with disaster recovery processes and able to perform well in a demanding and
stressful situation when disaster recovery is activated. nurturing DR/BC human
capital.We are confident these initiatives will place us in good stead as we develop into
a safe harbour for disaster recovery and BCP operations in the region.
. I commend the organisers for their wise decision to choose Singapore as the location for
this eventholding this event in Singapore. We welcome more such activities to meet the
growing demand for industry intelligence training and development of professional
competency. as they help propel us to be a strategic disaster recovery and BCP operations
hub in the region. Already, Singapore is home to such globalinternational companies such
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as Satyam, Polaris and Scandent which have extended their business continuity and disaster
recovery operations in Singaporehere. I believe that through conferences such as this, and
with the many new initiatives in place, we will see more foreign companies establishing
their BCP operations in Singapore. More importantly, I am confident that with their
presence of more global business continuity and disaster recovery operations in Singapore,
our ability to respond to the uncertain business environment can be greatly enhanced.
will help raise the overall BCP capabilities ato an even higher level, providing the assurance
to companies of the excellent business infrastructure in Singapore to host their value chain
of integrated economic activities.
13. nd standards of companies based here and in the region.
14. I wish everyone a fruitful and enjoyable conference ahead. Thank you.
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