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CA Learning Paths for ITIL® v3 Certification
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CA Learning Paths for ITIL® v3 Certification

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    CA Learning Paths for ITIL® v3 Certification CA Learning Paths for ITIL® v3 Certification Presentation Transcript

    • CA Learning Paths for ITIL® v3 Certification Take 1 or both The CA Stock ITIL v3 ITIL v3 ITIL v3 ITIL v3 Exchange Foundation Foundation ITIL v3 Awareness Course Foundation Simulation Foundation Paths for or Certification New Students 01SMO20033 91ITL10010 91ITL20020 91ITL20031 (In Class) 1 day 4 hours 18 hours 3 days ITIL v2 to v3 ITIL v3 ITIL v2 Bridging Foundation Previously attained ITIL v3 Foundation Foundation or Bridge Course ITIL v2 Foundation Foundation Students Certification Certification 91ITL20010 91ITL20041 6 Hours 2 days *ITIL v3 ITIL v3 Intermediate ITIL v3 Managing Across Lifecycle or Expert Path ITIL v3 Foundation the Lifecycle ITIL v3 Expert Capability Certification 5 credits Certification Courses 91ITL30023 3 or 4 credits 5 days each • Take an appropriate mix of courses from either Lifecycle, or Capability or both. • 17 credits total required to enter Managing Across the Lifecycle course. • Successful completion of an exam is required to receive credit for each ITIL course. • A complete list of available Lifecycle, Capability and Service Manager Bridging courses can be found on page 3 of this document, or by clicking on the box. • For v2 Practitioners, Service Managers, and further clarification regarding credits needed we suggest you visit the Credit Profiler on the ITIL Official website or contact your CA Education representative. Key to Delivery Options Choose courses Instructor Led Training Prerequisite Web Based Training Exam from specific grouping (Classroom & Virtual) Copyright © 2008 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies
    • CA Learning Paths for ITIL® v3 Certification by Roles Take 1 or both Business and IT The CA Stock ITIL v3 Staff Exchange Awareness Course ITIL v3 Simulation Foundation Courses 01SMO20033 91ITL10010 1 day 4 hours Take 1 or both ITIL v3 ITIL v3 Service Continual Service Strategy Lifecycle ITIL v3 IT and Business Foundation Courses Improvement Course Executives Lifecycle Course 91ITL30013 91ITL30093 3 days 3 days *IT Managers / ITIL v3 Staff / **ITIL v3 Managing Across ITIL v3 Intermediate Administrators the Lifecycle ITIL v3 Expert Foundation Courses Courses and IT Process 5 credits Certification Managers and Complete all as 91ITL30023 Owners appropriate 5 days • *For a more complete list of roles please reference course descriptions. However your role needs may vary. Select those most appropriate. • **Take an appropriate mix of courses from either Lifecycle, or Capability or both.17 credits total required to enter Managing Across the Lifecycle course. • Successful completion of an exam is required to receive credit for each ITIL course. • A complete list of available Lifecycle, Capability and Service Manager Bridging courses can be found on page 3 of this document , or by clicking on the box. • For v2 Practitioners, Service Managers, and further clarification regarding credits needed we suggest you visit the Credit Profiler on the ITIL Official website or contact your CA Education representative. Key to Delivery Options Choose courses Instructor Led Training Prerequisite Web Based Training Exam from specific grouping (Classroom & Virtual) Copyright © 2008 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies
    • ITIL® v3 Available Courses ITIL v3 ITIL v3 The CA Stock ITIL v3 ITIL v3 Foundation Foundation ITIL v3 Exchange Awareness Course Foundation Awareness Simulation Courses Courses 91ITL20031 91ITL20020 01SMO20033 91ITL10010 3 days 18 hours 1 day 4 hours Take one of these courses for 2 credits upon passing exam. ITIL v3 Service ITIL v3 Service ITIL v3 Service ITIL v3 Service ITIL v3 Continual ITIL v3 Strategy Lifecycle Design Lifecycle Transition Lifecycle Operation Lifecycle Service Intermediate Course Course Course Course Improvement Lifecycle Lifecycle Course Courses 91ITL30093 91ITL30063 91ITL30103 91ITL30083 91ITL30013 3 days 3 days 3 days 3 days 3 days 3 credits each upon passing exam. 17 credits required to enter Managing Across the Lifecycle course. ITIL v3 Planning, ITIL v3 Service ITIL v3 Operation ITIL v3 Release, Managing Across ITIL v3 Protection and Offerings and Support and Control and the Lifecycle Intermediate ITIL v3 Optimization Capability Agreements Analysis Validation Capstone Capability Capability Capability Capability Courses Course 91ITL30043 91ITL30073 91ITL30033 91ITL30053 91ITL30023 5 days 5 days 5 days 5 days 5 days 4 credits each upon passing exam. 17 credits required to enter Managing Across the Lifecycle course. ITIL v3 ITIL v2 to v3 ITIL v2 to v3 Key to Delivery Options ITIL v3 Foundation Bridging Manager Instructor Led Training Bridging Bridge Course Foundation Bridge (Classroom & Virtual) Courses 91ITL20041 91ITL20010 91ILT40013 2 days Web-based Training 6 Hours 4 days 2 credits each upon passing Foundation exam. For v2 Practitioners, Service Managers, and further Exam clarification regarding credits needed we suggest you visit the Credit Profiler on the ITIL Official website or contact your CA Education representative. Copyright © 2009 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies
    • CA Learning Paths for ITIL® v2 Certification ITIL/ITSM ITIL Foundation v2 ITIL Foundation Awareness with ITIL ALIVE Course Exam or 01ITL10010 01ILT20023 01ITL20010 2 Hours 3 days 16 Hours ITIL Release ITIL Support and Control and Restore Exam Exam Practitioner Course Practitioner Course 01ITL30043 01ITL30053 5 days 5 days ITIL Service Managers Course Exam 01ITL40013 12 days *ITIL V2 Foundation Certification is a prerequisite for Advanced Courses Instructor Led Training (Classroom & Virtual) Web-based Training Exam