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  • Business service levels depend on more than a single application or technology to deliver the end user experience. To deliver availability levels in multiple nines – 99.999% for example, its vital to consider the chain of service delivery from end to end. A sound service design will address every point in the service lifecycle, from its rollout to retirement. You need to: Balance needs and costs to promote mission-critical availability Propose meaningful SLA measurements Focus on failure prevention vs. failure then recovery Identify opportunity of virtualization Develop availability-protecting processes benchmarked against best practices Define monitor and support tools and create workflows to proactively address IT events

Transcript

  • 1. Business Continuity for Mission Critical Processes Jim Figler , PMP [email_address] 207.829.8108
  • 2. You already know Stratus … for Over 28 years! You use a credit card You use an ATM You place a telephone call You make a reservation You need emergency help
  • 3. You already know the problem Source: Gartner Dataquest, “User Survey: High Availability and Mission Critical Services, North America, 2005”, April 7, 2005 Causes of Mission-Critical Process Failure Source: Gartner Presentation “Best Practices for Continuous Application Availability” by Donna Scott. November-December 2004 Hardware, operating systems, environmental, and natural or manmade disasters 20% 40% 40% Application Failure Operations Error The cost of downtime can be ruinous In dollars and loss of customer satisfaction
  • 4. The Solution: End-to-End Availability End user Actual Solution Availability < 5 min. of downtime per year Servers
    • Database 99.999%
    • Application
    • 99.999%
    • Web
    • 99.999%
    Networks
    • LAN
    • WAN 99%
    • Firewall 99.999%
    • Router 99.999%
    Applications
    • Primary 99.95%
    • Supporting 99.9%
    Operational Processes
    • Change/patch management
    • Maintenance
    • Human intervention
    • 98%
    Availability demands a holistic approach 30, 50, 100 ... hours of downtime per year
  • 5. The Approach
    • Discovery and Identification of Critical Availability Issues
    • Develop and Propose Business Beneficial SLAs
    Business Analysis Service Operation Service Transition Our Methodology brings it all together Service Design An Integrated Service Management Methodology
    • Design and Development of Custom-fit Managed Services
    • Data Collection, Verification, and Refinement of Models
    • Stratus Serves as Continuous Availability Trusted Advisor
    • Refinement of Service
    • Proof of Value
  • 6. Case Study “The Problem”
    • Global Fortune 100 Financial Services company
    • Aging infrastructure for specific mission-critical business process
    • Minutes of downtime = $ millions in losses
    • IT Operations outsourced to a leading services provider
      • One-size-fits-all support model
      • Reactive AND slow
      • Not adaptive to mission-critical processes
  • 7. The Solution
    • Complete lifecycle management & business continuity for a mission critical process
      • Design and implement a new infrastructure without losing a single transaction
      • Co-exist with other IT & network service providers & existing DR plans
      • Comply with industry requirements
      • Conform to Best Practices
      • Offer flexibility to support business climate changes
  • 8. The Result
    • 100% Business Capability achieved over 15-month period
    • New environments being rolled out, following the same approach
    • “ When it comes to continuous availability and low cost solutions, Stratus shows you can have your cake and eat it, too”
        • M.R. – Sr. Vice President & Project Sponsor
  • 9. Availability of critical business processes requires your personal involvement.
    • Stratus Guarantees Business Continuity
    • Customized Services with SLA’s for mission critical environments
    • Best practices including PMI, ITIL, COBIT, & Six Sigma
    • A Global reach with customers in 70 countries
    • A 28 year old culture of continuous availability