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    Business Technology Green Light Template Business Technology Green Light Template Presentation Transcript

    • ITIL v2 to v3 Training Roadmap HP Education Updated October 12, 2008 © 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
    • HP Education ITIL v2 & v3 Training Roadmap The information in this document, as well as important links to course information and schedules, can also be found on HP Education’s Web site by going to http://www.hp.com/uk/education and clicking on “ITIL/ITSM”. 2 20 October 2008 Call 01344 36331 To Register 1
    • HP Education ITIL v2 & v3 Courses and Credits Leading to ITIL Expert Underlined values indicate ITIL Expert HF436S credits ITIL Master ITIL v3 Managers ITIL Expert Bridge 5 5 HF442S Managing Across the Lifecycle 5 SS SD ST SO CSI SOA RCV OSA PPO HF437S HF438S HF439S HF440S HF441S HF427S HF429S HF428S HF430S ITIL v2 ITIL v2 3 3 3 3 3 4 4 4 4 Managers Practitioner Certificate Lifecycle modules Capability modules Certificates 17 10½ or more 2 ITIL v3 Foundation Certificate in Service Management HF421S 2 ITIL v3 Foundation Bridge HE785 0.5 ITIL v2 Foundation Certificate Diagram based on the APMG ITIL v3 1.5 Qualification Scheme Version 3.0 SS - Strategy, SD - Design, ST – Transition, SO - Operation, CS I-Continual Service Improvement SO&A - Service Offerings & Agreements, RC&V - Release, Control & Validation, OS&A - Operational Support & Analysis, PP&O - Planning, Protection & Optimization 3 17 October 2008
    • HP Education v2 ITIL Course Status and Credits Toward v3 ITIL Expert v3 ITIL Course Course Course Days Expert Number Title Status Credits H1846S ITIL v2 Foundation 3 1.5 Available Now UA575S ITIL Practitioner Support and Restore (IPSR) 5 3.5 Available Now UA576S ITIL Practitioner Release and Control (IPRC) 5 3.5 Available Now HE632S ITIL Practitioner Agree and Define (IPAD) 5 3.5 Available Now UA577S ITIL Practitioner Capacity, Availability, and Service Continuity Mgmt 3 3.5 Replaced by HF536S UA578S ITIL Practitioner Service Level and Financial Management 3 3.5 Replaced by HE632S HF536S ITIL Practitioner Plan and Improve (IPPI) 5 3.5 Available Now UC395S ITIL Practitioner Financial Management 3 2 Subsumed by HE632S UC396S ITIL Practitioner Availability Management 3 2 Subsumed by HF536S UC397S ITIL Practitioner Capacity Management 3 2 Subsumed by HF536S U8684S ITIL Practitioner Problem Management 3 2 Subsumed by UA576S U8685S ITIL Practitioner Service Level Management 3 2 Subsumed by HE632S U8686S ITIL Practitioner Service Desk and Incident Management 3 2 Subsumed by UA575S U8687S ITIL v2 Manager Service Support 5 see note Available Now U8688S ITIL v2 Manager Service Delivery 5 see note Available Now H8990S ITIL v2 Managers Exam Prep 2 see note Available Now U3269S ITIL v2 Managers Exam – Service Support .5 see note Available Now U3270S ITIL v2 Managers Exam – Service Delivery .5 see note Available Now Note: Holders of v1 or v2 Managers certification receive 17 credits toward ITIL Expert. Individual ITIL v2 Manager courses do not themselves yield credits. 4 17 October 2008 Call 01344 36331 To Register 1
    • HP Education v3 ITIL Course Status and Credits Toward v3 ITIL Expert All ITIL v3 courses are now open for registration at HP Education. To register, call 800-HPCLASS or browse to http://www.hp.com/education and click on ITIL/ITSM. v3 ITIL Course Course Days Expert All ITIL v3 courses are Number Title available via traditional Credits HE785S ITIL v3 Foundation Bridge 1 0.5 face-to-face instructor-led HF421S ITIL v3 Foundation 3 2 method as well as via RAIL – Remote Assisted HF437S Service Strategy 4 3 Instructional Learning – live HF438S Service Design 4 3 instructor-led training over HF439S Service Transition 4 3 the Web. See the course HF440S Service Operation 4 3 schedule to find HF441S Continual Service Improvement 4 3 conveniently scheduled HF427S Service Offerings and Agreements 5 4 RAIL sessions. HF429S Release, Control and Validation 5 4 HF428S Operational Support and Analysis 5 4 HF430S Planning, Protection, and Optimization 5 4 HF442S Managing Across the Life Cycle 5 5 HF436S ITIL v3 Managers Bridge 4 5 5 20 October 2008 Call 01344 36331 To Register 1
    • v2-to-v3 Education Decisions What is the objective for this training? Up to date Courses to support certifications for a project Both project and Just starting with people who are certification ITIL – need ITIL currently v2 awareness Assess all current certified at some projects against v2 level vs v3 See project branch first v3 Foundation Take Foundation Bridge* No Project See Certification projects impacted branch for training impacted by v3 but strategy by v3 can be Are you only Are you v2 Are you v2 adjusted v2 Practitioner Manager Foundation Certified? Certified? Certified? Continue Adjust project current plans and training plan scope and Go to Go to Go to to support corresponding “Foundation” “Practitioner” “Manager” projects – v3 training section section section assess v3 for requirements future * see subsequent slides for description on these options projects 6 17 October 2008
    • Foundation Section For those who currently have ITIL v2 Foundation Certification or are just getting started in ITIL
    • For people who currently hold v2 Foundation certification Underlined values indicate ITIL Expert HF436S credits ITIL Master ITIL v3 Managers ITIL Expert Bridge 5 5 HF442S Managing Across the Lifecycle 5 SS SD ST SO CSI SOA RCV OSA PPO HF437S HF438S HF439S HF440S HF441S HF427S HF429S HF428S HF430S ITIL v2 ITIL v2 3 3 3 3 3 4 4 4 4 Managers Practitioner Certificate Lifecycle modules Capability modules Certificates 17 10½ or more 2 ITIL v3 Foundation Certificate in Service Management HF421S 2 ITIL v3 Foundation Bridge HE785 0.5 ITIL v2 Foundation Certificate Diagram based on the APMG ITIL v3 1.5 Qualification Scheme Version 3.0 SS - Strategy, SD - Design, ST – Transition, SO - Operation, CS I-Continual Service Improvement SO&A - Service Offerings & Agreements, RC&V - Release, Control & Validation, OS&A - Operational Support & Analysis, PP&O - Planning, Protection & Optimization 8 20 October 2008
    • For people just getting started in v3 Underlined values indicate ITIL Expert HF436S credits ITIL Master ITIL v3 Managers ITIL Expert Bridge 5 5 HF442S Managing Across the Lifecycle 5 SS SD ST SO CSI SOA RCV OSA PPO HF437S HF438S HF439S HF440S HF441S HF427S HF429S HF428S HF430S ITIL v2 ITIL v2 3 3 3 3 3 4 4 4 4 Managers Practitioner Certificate Lifecycle modules Capability modules Certificates 17 10½ or more 2 ITIL v3 Foundation Certificate in Service Management HF421S 2 ITIL v3 Foundation Bridge HE785 0.5 ITIL v2 Foundation Certificate Diagram based on the APMG ITIL v3 1.5 Qualification Scheme Version 3.0 SS - Strategy, SD - Design, ST – Transition, SO - Operation, CS I-Continual Service Improvement SO&A - Service Offerings & Agreements, RC&V - Release, Control & Validation, OS&A - Operational Support & Analysis, PP&O - Planning, Protection & Optimization 9 17 October 2008
    • If: (a) v2 Foundation is currently your highest certificate and (b) a mix of v2 and v3 training is suitable for you... 1 Acquire your basis of ITIL v3 knowledge, bringing your total ITIL Expert credits to 2 HE785S ITIL v3 Foundation Bridge (1 day, 0.5 credits) 2 Take the v2 (Practitioner) and v3 (Capability, Life Cycle) courses most appropriate for meeting your project and V2 Practitioner Clusters (each 5 days, 3.5 credits) UA575S ITIL Practitioner Support and Restore (IPSR) certification goals. UA576S ITIL Practitioner Release and Control (IPRC) HE632S ITIL Practitioner Agree and Define (IPAD) To achieve 22 points for ITIL Expert status, you must have HF536S ITIL Practitioner Plan and Improve (IPPI) either (a) ITIL v3 Foundation certification and at least 15 credits from the v3 Capability and Life Cycle courses, or (b) V3 Capability Courses (each 5 days, 4 credits) ITIL v2 Foundation certification and at least 10½ v2 HF428S Operational Support and Analysis Practitioner credits, and the v2 Managers Bridge. For both HF429S Release, Control, and Validation (a) and (b), you must also achieve “Managing Across the HF430S Planning, Protection, and Optimization Life Cycle” certification (shown below). HF427S Service Offerings and Agreements V3 Life Cycle Courses (each 4 days, 3 credits) HF437S Service Strategy (SS) HF438S Service Design (SD) HF439S Service Transition (ST) HF440S Service Operation (SO) HF441S Continual Service Improvement (CSI) 3 If you are pursuing ITIL Expert via the v2 Practitioner, you must achieve this certification as well. HF436S Managers Bridge (4 days, 5 credits) 4 Finally, 5 of the minimum 22 credits for ITIL Expert status must be from this certification. HF442S Managing Across the Life Cycle (5 days, 5 credits) 10 20 October 2008 Call 01344 36331 To Register 1
    • If: (a) v2 Foundation is currently your highest certificate and (b) you prefer only v3 courses... 1 Acquire your basis of ITIL v3 knowledge, bringing your total ITIL Expert credits to 2 HE785S ITIL v3 Foundation Bridge (1 day, 0.5 credits) 2 Take v3 (Capability, Life Cycle) courses most appropriate for meeting your project and certification goals. v3 Capability Courses (each 5 days, 4 credits) HF428S Operational Support and Analysis HF429S Release, Control, and Validation To achieve 22 points for ITIL Expert status, you must have HF430S Planning, Protection, and Optimization at least 15 credits from the v3 Capability and Life Cycle HF427S Service Offerings and Agreements certifications, and you must also achieve “Managing Across the Life Cycle” certification (shown below). v3 Life Cycle Courses (each 4 days, 3 credits) HF437S Service Strategy (SS) HF438S Service Design (SD) HF439S Service Transition (ST) HF440S Service Operation (SO) HF441S Continual Service Improvement (CSI) 3 Finally, 5 of the minimum 22 credits for ITIL Expert status must be from this certification. HF442S Managing Across the Life Cycle (5 days, 5 credits) 11 20 October 2008 Call 01344 36331 To Register 1
    • Practitioner Section For those who currently have one or more ITIL v2 Practitioner Certifications
    • Option for people who currently hold 10½ or more v2 Practitioner ITIL Expert credits Underlined values indicate ITIL Expert HF436S credits ITIL Master ITIL v3 Managers ITIL Expert Bridge 5 5 HF442S Managing Across the Lifecycle 5 SS SD ST SO CSI SOA RCV OSA PPO HF437S HF438S HF439S HF440S HF441S HF427S HF429S HF428S HF430S ITIL v2 ITIL v2 3 3 3 3 3 4 4 4 4 Managers Practitioner Certificate Lifecycle modules Capability modules Certificates 17 10½ or more 2 ITIL v3 Foundation Certificate in Service Management HF421S 2 ITIL v3 Foundation Bridge HE785 0.5 ITIL v2 Foundation Certificate Diagram based on the APMG ITIL v3 1.5 Qualification Scheme Version 3.0 SS - Strategy, SD - Design, ST – Transition, SO - Operation, CS I-Continual Service Improvement SO&A - Service Offerings & Agreements, RC&V - Release, Control & Validation, OS&A - Operational Support & Analysis, PP&O - Planning, Protection & Optimization 13 17 October 2008
    • For people with fewer than 10½ v2 Practitioner credits* and who can take v2 & v3 courses Underlined values indicate ITIL Expert HF436S credits ITIL Master ITIL v3 Managers ITIL Expert Bridge 5 5 HF442S Managing Across the Lifecycle 5 SS SD ST SO CSI SOA RCV OSA PPO HF437S HF438S HF439S HF440S HF441S HF427S HF429S HF428S HF430S ITIL v2 ITIL v2 3 3 3 3 3 4 4 4 4 Managers Practitioner Certificate Lifecycle modules Capability modules Certificates 17 10½ or more 2 ITIL v3 Foundation Certificate in Service Management HF421S 2 * Candidates with fewer than 10½ Practitioner credits ITIL v3 Foundation Bridge HE785 still have the option of obtaining additional Practitioner 0.5 credits to achieve 10½ and then taking the Practitioner- to-Managers-Bridge option, shown on the previous page. ITIL v2 Foundation Certificate Diagram based on the APMG ITIL v3 1.5 Qualification Scheme Version 3.0 SS - Strategy, SD - Design, ST – Transition, SO - Operation, CS I-Continual Service Improvement SO&A - Service Offerings & Agreements, RC&V - Release, Control & Validation, OS&A - Operational Support & Analysis, PP&O - Planning, Protection & Optimization 14 17 October 2008
    • For people who currently hold v2 Practitioner certification(s) and will take only v3 courses Underlined values indicate ITIL Expert credits ITIL Master HF436S ITIL v3 Managers ITIL Expert Bridge 5 5 HF442S Managing Across the Lifecycle 5 SS SD ST SO CSI SOA RCV OSA PPO HF437S HF438S HF439S HF440S HF441S HF427S HF429S HF428S HF430S ITIL v2 ITIL v2 3 3 3 3 3 4 4 4 4 Managers Practitioner Certificate Lifecycle modules Capability modules Certificates 17 10½ or more 2 ITIL v3 Foundation Certificate in Service Management 2 ITIL v3 Foundation Bridge HE785 0.5 ITIL v2 Foundation Certificate Diagram based on 1.5 the APMG ITIL v3 Qualification Scheme Version 3.0 SS - Strategy, SD - Design, ST – Transition, SO - Operation, CS I-Continual Service Improvement SO&A - Service Offerings & Agreements, RC&V - Release, Control & Validation, OS&A - Operational Support & Analysis, PP&O - Planning, Protection & Optimization 15 17 October 2008
    • If: (a) you hold at least one ITIL v2 Practitioner certificate and (b) a mix of v2 and v3 training is suitable for you... 1 Acquire your basis of ITIL v3 knowledge, bringing your total ITIL Expert credits to 2 HE785S ITIL v3 Foundation Bridge (1 day, 0.5 credits) 2 Take the v2 (Practitioner) and v3 (Capability, Life Cycle) courses most appropriate for meeting your project and V2 Practitioner Clusters (each 5 days, 3.5 credits) UA575S ITIL Practitioner Support and Restore (IPSR) certification goals. UA576S ITIL Practitioner Release and Control (IPRC) HE632S ITIL Practitioner Agree and Define (IPAD) To achieve 22 points for ITIL Expert status, you must have HF536S ITIL Practitioner Plan and Improve (IPPI) either (a) ITIL v3 Foundation certification and at least 15 combined credits from v2 Practitioner, v3 Capability, and V3 Capability Courses (each 5 days, 4 credits) v3 Life Cycle courses, or (b) ITIL v2 Foundation certification HF428S Operational Support and Analysis and at least 10½ v2 Practitioner credits, and the v2 HF429S Release, Control, and Validation Managers Bridge. For both (a) and (b), you must also HF430S Planning, Protection, and Optimization achieve “Managing Across the Life Cycle” certification HF427S Service Offerings and Agreements (shown below). V3 Life Cycle Courses (each 4 days, 3 credits) HF437S Service Strategy (SS) Note: HE785S Foundation Bridge is not a prerequisite for HF438S Service Design (SD) v2 Practitioner courses but highly recommended in order to HF439S Service Transition (ST) interpret that content from a v3 perspective. HF440S Service Operation (SO) HF441S Continual Service Improvement (CSI) 3 If you are pursuing ITIL Expert via the v2 Practitioner, you must achieve this certification as well. HF436S Managers Bridge (4 days, 5 credits) 4 Finally, 5 of the minimum 22 credits for ITIL Expert status must be from this certification. HF442S Managing Across the Life Cycle (5 days, 5 credits) 16 20 October 2008 Call 01344 36331 To Register 1
    • Service Manager Section For those who currently have ITIL v2 Manager Certification
    • For people who currently hold v2 Managers certification Underlined values indicate ITIL Expert HF436S credits ITIL Master ITIL v3 Managers ITIL Expert Bridge 5 5 HF442S Managing Across the Lifecycle 5 SS SD ST SO CSI SOA RCV OSA PPO HF437S HF438S HF439S HF440S HF441S HF427S HF429S HF428S HF430S ITIL v2 ITIL v2 3 3 3 3 3 4 4 4 4 Managers Practitioner Certificate Lifecycle modules Capability modules Certificates 17 10½ or more 2 ITIL v3 Foundation Certificate in Service Management HF421S 2 ITIL v3 Foundation Bridge HE785 0.5 ITIL v2 Foundation Certificate Diagram based on the APMG ITIL v3 1.5 Qualification Scheme Version 3.0 SS - Strategy, SD - Design, ST – Transition, SO - Operation, CS I-Continual Service Improvement SO&A - Service Offerings & Agreements, RC&V - Release, Control & Validation, OS&A - Operational Support & Analysis, PP&O - Planning, Protection & Optimization 18 17 October 2008
    • If you hold a v1 or v2 Managers certificate... 1 Add 5 credits from the Managers Bridge to your 17 credits from your existing Managers certificate HF436S Managers Bridge (4 days, 5 credits) 19 20 October 2008 Call 01344 36331 To Register 1
    • Technology for better business outcomes.