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    Agenda Agenda Presentation Transcript

    • itSMF – 17 years on! itSMF Kenya, Inaugural Conference 4 th November 2008
        • Peter Brooks
        • Marketing & Business Development Director
        • itSMF International
    • Greetings to you all and welcome to the family… …here’s some things you might find useful as you develop!
    • What is the itSMF?
      • Only internationally recognised and independent organisation dedicated to helping organisations improve the delivery of their IT services.
      • Not-for-profit body wholly owned, and principally operated, by its membership .
    • Background
      • itSMF formed in 1991 with UK as the Founding Chapter
      • itSMF International created as a separate company in 2002
      • Offices in Wokingham, UK
    • itSMF – what we should do
      • Purpose:
        • Develop and promote “best practice” & standards in IT Service Management .
        • Enable organisations to deliver efficient & effective solutions.
      • Through
        • Thought leadership & contributions
        • Events
        • Publications
        • Website
        • White papers & Case studies
        • Provision of services
        • A “Not for dividend” organisation
        • All surpluses ploughed back into the organisation
        • It is both a user forum and a trade association
      • We need to advocate the need for quality IT services in business
      • it SMF is a platform (a forum!) to…
      • Share knowledge and current best practices
      • Promote service management processes and…
      • Develop and measure quality service delivery through…
          • ITILv3 (and others, for example MOF, PRINCE2, COBIT, eTOM )
          • ISO/IEC 20000, 19770, 9002 and others
          • Approved training and qualifications (& competence
          • measurement?)
      • The it SMF community expects us to support this.
      Why itSMF?
    • itSMF International
      • Formed in 2002
      • “ Umbrella” organisation assisting with;
        • Governance of the movement
        • Chapter inception & development
      • International Executive Board – IEB
      • Led by Sharon Taylor – Chief Architect for ITIL V3
      • First Global event – ITIL v3 launch (June/July 2007)
      • Next Global Event – Chapter Leadership Conference (CLC) in Birmingham, UK (November 2008)
      • Next Year – CLC in Texas, USA in September 2009
      • Global membership – HP, Sun, IBM, CA, Accenture etc.
      • Regional Meetings
        • Tokyo in August 2008
        • San Francisco in September 2008
    • itSMF International Executive Board
        • Chairman: Sharon Taylor – Governance Policy & Accountability
        • Directors: Alexander Kist – Intellectual Property & Brand Management
        • Colin Rudd – Professional Qualifications & Certification
        • Paul Martini – Publishing & Best Practice Management
        • Peter Brooks – Marketing & Business Development
        • Robert Stroud – Audit, Compliance & Standards
        • Ken Wendle – Chapter & Member Services
        • Secretary: Keith Aldis
        • Directors do not represent a particular Chapter
        • They are there to direct the itSMFI as a Company to deliver value to its members - the Chapters
    • itSMF Globally
      • Kenya is Chapter No. 50
      • 8 Chapters in 2002
      • 31 Chapters in 2006
      • Now 54 Chapters
      • 27 Emerging chapters
        • China (Hong Kong, Beijing & Shanghai – City Chapters?)
        • Bulgaria
        • Balkan Countries
        • Trinidad & Tobago
        • And others
    • it SMF International Website – www.itsmfi.org
    • it SMF International Forums – www.itsmfi-forum.org
    • We are all part of a community of like-minded people
      • People who are engaged in Service Management who use a tool called “IT”. Some figures;
      • There are some 100,000 IT Service Managers in the UK
      • There are possibly 25m Globally
      • Some companies have large communities within them – for
      • example:
          • Fujitsu UK - 3,000 ITSMs
          • CA Globally - 21,000 ITSMs
          • IBM Globally - 30,000 ITSMs
      • Almost every operation has someone “doing” IT
      • Business cannot now survive without IT
      itSMF Community
    • 53 chapters over 5 continents; 25 active prospective chapters it SMF Today
    • ITIL ® Service Management Practices
    • Why is ITSM so important? And why is it so crucial to businesses? An example!
    • The Strategic influence
      • IT Services are now part of the fabric of life
      • A few years
      • ago, what
      • could you use
      • this for?
      • Withdrawing
      • Cash.
    • The Strategic influence
      • IT Services are now part of the fabric of life
      • What can
      • you do today?
      • Virtually all
      • Services are
      • Delivered
    • The Strategic influence
      • IT Services are now part of the fabric of life
      • What is
      • planned for
      • tomorrow?
      • Even more!
    • We need to change the way we express ourselves to our clients as Service Managers Show value… Simply!
    •  
    • The Lifecycle publications
    • LIFECYCLE BASED PROCESS / ROLE BASED Qualifications in ITIL ITIL Diploma Advanced SM Professional Diploma Managing through the Lifecycle ITIL Service Lifecycle Modules ITIL Service Capability Modules ITIL Foundation for Service Management
    • Detailed structure V2 Foundation Certificate V2 Service Manager V3 Manager Bridge V3 Foundation Bridge V2 Practitioners ITIL Foundation for Service Management Managing through the Lifecycle ITIL Diploma Advanced SM Professional PP & O Service Capability Modules OS & A RC & V SO & A V3 Practitioner Bridge
    • Recent non-ITIL Developments
      • Roll out of itSMF ISO/IEC 20000 Certification & Qualification Scheme
      • New itSMF ISO/IEC 19770 (Software Asset Management) Certification & Qualification Scheme for April 2009
    • More Developments
      • E-Books via TSO
      • Translations of Core books is ongoing
      • Books – KEGs and a new Study Aid for trainers (new “Little ITIL”)
      • Service Management Journal
      • Other complimentary publications
      • Credit for various qualifications and
      • training schemes
    • Some itSMF Partnerships
    • Blue Sky Thinking…
      • “ None of us,
      • is as clever as all of us’’
    • Consider this also…
      • 70% of CEOs say their CIOs are judged by their ability to support company-wide business strategy
      • If the CIO and his staff do not know what the wider business is about, then they will be replaced!
      • 40% of companies do not measure business value of IT
      • If so, what then, do they think that IT is there for?
      • Only 40% of companies conduct ROI assessments on IT
      • Why spend on IT then?
      • ROI has become the basis for all future IT investment
      • That’s the key to unlocking our industry – Show that IT affects the bottom line!
      • How prepared are you?
    • IT is to tomorrow’s generation what electricity is to today’s generation…! Younger people’s expectations are sophisticated and they expect us to deliver. They are our future customers!
    • And so… to itSMF Kenya… May we all wish you the very best of luck with the Chapter. Help is always at the end on a phone or a short email away!
    • www.itsmfi.org www.iosm.com Peter Brooks [email_address] itSMFI Office Contact number: +44 (0)118 918 6500 Talk to us!
    •