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A Cognizant Pattern of IT Project Success Model: A Case Study on ... A Cognizant Pattern of IT Project Success Model: A Case Study on ... Presentation Transcript

  • International Conference on IT to Celebrate S. Charmonman’s 72 nd Birthday A Cognitive Model of Project Success Delivery by Montri Wiboonrat, Ph.D. Assumption University Bangkok, Thailand. 30 March 2009
  • Significance of the Study
    • Data Center Facility Implementation Project (DCFIP) represents a complex system, with scarce expertise or body of knowledge in the field.
    • Business and IT objectives are continually changing, thus a proper decision-support model is needed.
    • The completed data center is incompliant with the original design.
    • Down time costs of data centers raise CIO’s or COO’s concerns on optimum investment for a data center. What are the criteria for making this important decision?
    • What are the causal factors and success criteria for DCFIP?
    • How can DCFIP success be measured and delivered?
  • Research Objectives
    • To propose a systematic method for comprehensive assessment of technological and business risks.
    • To conduct a sensitivity analysis on such project management’s key performance indicators as time, cost, and quality, via differing what-if scenarios. The analysis results are examined for inter-relationships among these KPIs to shed lights on how they may be adjusted to obtain optimum project performance.
    • To identify causal factors and success criteria of data center project management success and project success.
    • To develop a model for analyzing and evaluating data center designs and operations before contract/ agreement and after implementation.
  • Overview
    • A DC is the place that creates, stores, exchanges, updates, and distributes information.
    • Rapid technological changes and trends, according to Moore’s law (5-15 yrs)
    • DC downtime costs may kill business operations.
    • The implemented DC is incompliant with the master system design.
    • Skills and extensive knowledge of consultants and contractors required
    • Multidimensional system integration problems
    • Operations and human errors are higher than system failures.
    • No certified body for DC
  • Literature Review: International Standards
    • 1993 : Uptime Institute Inc. inaugurated consulting services for maximizing data center uptime. (Tier Classifications)
    • 1999 : IEEE 1100; Recommended Practice for Powering and Grounding Electronic Equipment
    • 2003 : IEEE 1490; PMI Standard: A Guide to PMBOK
    • Before 2005 , there was no standard for the Data Centers.
    • April, 2005 : TIA-942; Telecommunications Infrastructure Standard for Data Centers - Telecommunications Industry Association (TIA)
    • 2005 : ISO 20000; IT Service Management Standards
    • 2006 : ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineering, Inc. (ASHRAE TC 9.9, 2006)
    • 2007 : BS 25999; Business Continuity Management
    • 2007 : IEEE 493; Recommended Practice for Design of Reliable Industrial and Commercial Power System
    • 2008 : ITILv3; IT Infrastructure Library
  • Literature Review: Techniques & Theories
    • Reliability Concepts
      • MTBF, MTTR
      • FMECA
      • Software Simulation “BlockSim7”
      • Topology: Series-Parallel, K-out-of-N, Active Standby, N+1, Bridge
    • Project Management
      • Golden Triangle (Cost, Time, and Quality)
      • Chronological Theory
      • SERVQUAL
      • PMBOK
  • Literature Review: Summary
    • Over 100 citations from literature reviews of various international journals:
      • IEEE Trans. on Engineering Management, Trans. on Reliability, Power Distribution, Industrial Application, etc.
      • International Journal of PM, PM International Journal, PMJ, IJCIM, IJMSEM, IJEPESE, etc.
    • Relevant subject areas, covering IT, PM, FM, electronics, mechanical engineering, risks, marketing, civil engineering, reliability, etc.
    • Vendor websites, e.g. Cisco, Alcatel, Emerson, APC, Stulz, Belden, AMP, HP, IBM, SUN, Dell, Schneider, Socomec, etc.
    • International standards websites e.g. IEEE, ISO, TIA/EIA, ITIL, Uptime Institute, NEC, EN, etc.
  • Conceptual Framework: Direct Interview and Factors Analysis
  • Research Framework: Data Center Project Management
  • DCFIP Chronological Model
  • Data Collection Model
  • Quantitative Prototype Models TIA 942/ Uptime Institute Inc. Tier III DC 99.982% 1.6 hrs/yr Tier IV DC 99.995% 0.4 hr/yr
  • DC Tier Classification TIA 942 Assumption University
  • Quantitative Results Fig. 4.10 Tier III Fig. 4.11 Tier IV CIC SCT
  • Quantitative Results (Cont.) Fig. 4.13 Tier IV: CIC&SCT Fig. 4.12 Tier IV: CIC
  • Quantitative Results (Cont.) System Configuration MTBF (hrs) Failure Rate (10 -6 ) Tier III: Figure 4.10 42,278.1754 24.6105 Tier IV: Figure 4.11 62,261.5057 19.2688 Tier IV modified CIC: Figure 4.12 75,434.7800 14.0865 Tier IV modified CIC & SCT: Figure 4.13 80,021.9300 12.9159
  • Quantitative Modification (Cont.)
  • Quantitative Application (Cont.) Tier IV DC by: - Uptime Institute - TIA 942 - IEEE 493 Availability: 99.995% Downtime: 0.4 hr/yr Time ( T ) = 365 days Lamda~ 1.3698x10 -7 Mode or Topology: Active Stand-by Parallel Loaded balance Availability: >99.99914%
  • Qualitative Results Factors and Standards Driven Project Achievement
  • Qualitative Results Transformation of DCFIP Success Model (V Model)
  • Qualitative Results (Cont.) Stages of Project Management Failure or Success
  • Qualitative Results (Cont.) Project Management Measurement Criteria
  • Qualitative Results (Cont.) DCFIP Service Quality Model Want Need GAP CP SQI
  • Qualitative Results (Cont.) Weight, Mean, and SD of Service Quality
  • Qualitative Results (Cont.) Mathematical Derivation of Service Quality Index (SQI)
  • Qualitative Results (Cont.) Mathematical Equation of DCFIP Success Level
  • Qualitative Results (Cont.) Sampling Test of DCFIP Success Levels
  • Qualitative Results (Cont.) Dynamic Relationship between DCFIP Success and Failure
  • Overall Findings (Cont.) Chronological Impact on DCFIP Success
  • Conclusions
    • DCFIP stakeholders must jointly participate since the outset of the processes and be clear on each party’s objectives, scopes, accountabilities, and perceived results.
    • DCFIP success needs to correspond with the Chronological Theory in 2 Steps:
      • Project Management Success (Time, Cost, Quality)
      • Operations and Service Delivery Success (Marketing and Sales)
  • Conclusions (Cont.)
    • Experiences and skills of project managers, consultants, and contractors contribute significantly to DCFIP success.
    • DCFIP success can be measured quantitatively and qualitatively.
    • Quantitative success of DCFIP can be measured by the achievement of TIA 942 standard, by the designated time, within allocated budget, and at the agreed-upon performance targets.
    • Qualitative success of DCFIP can be measured via the product of ROI and SQI.
  • Recommendations
    • DCFIP needs to comply with all local and international standard requirements, e.g. local codes, SLAs, TIA 942, ISO 20000, ITILv3, etc.
    • Standards are merely targets for measuring achievements against. They may be appropriately set as guidelines for human actions.
    • Human determination is, actually, the engine that propels the project towards success.
    • DCFIP as Human Finger Prints: Each one has its own unique requirements and constraints. The models to achieve project success are applicable in general; however, adjustments to fit specific problems, place, and time may be needed.
  • Questions & Answers [email_address] THANK YOU FOR YOUR ATTENTION !