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Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
Top Trends to Follow in Billing
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Top Trends to Follow in Billing

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Major changes in the marketplace are impacting the ability of businesses to get paid including: …

Major changes in the marketplace are impacting the ability of businesses to get paid including:

-US Postal Service is increasing rates and cutting services
-Businesses and consumers alike depend on mobile devices and computers for communications and business transactions
-Bill recipients have more demanding expectations vendors

These changes don't have to be challenges for 21st century businesses - they can be invaluable opportunities!

Key topics covered include:

-Best practices to turn market changes into advantages
-The role of consolidated billing
-How to leverage trends to speed cash flow and apply payments with increased efficiency

Published in: Economy & Finance, Technology
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  • Follow us on Twitter at handle @_BilltrustLike us on Facebook at facebook.com/Billtrust.CompleteBillingFollow our company page on LinkedInShare your thoughts on the Billtrust Implementation webinar by using Hashtag TransformYourBilling
  • Transcript

    • 1. Top Trends to Follow in Billing Mitch Rose VP Marketing and Billing Strategy Steve Dubner Senior Director of eBillingImproving Your Billing. Improving Your Business.
    • 2. Follow Along Want to Tweet, LinkedIn, or Facebook update along? #TransformYourBillingImproving Your Billing. Improving Your Business. @_Billtrust
    • 3. Bill Payment Trends: Shifts in Payor Behavior • For nearly every business, the act of collecting, processing and applying payments from customers is actually quite complex. • Customers can mail a check, phone in a credit card number, pay in person with cash, directly debit a bank account, pay online and more.Improving Your Billing. Improving Your Business.
    • 4. High Impact Trends Changing Customer Expectations Growing Role of Online USPS StrugglesImproving Your Billing. Improving Your Business.
    • 5. What is meant by paperless billing? What are the key elements of electronic channels? What are effective approaches to migrating bill recipients to electronic channels?Improving Your Billing. Improving Your Business.
    • 6. What Is Meant By Paperless Billing? Other • EDI • AP Networks Email Fax Paper & postage disappear Biller Direct ConsolidatedImproving Your Billing. Improving Your Business.
    • 7. Paperless Billing TrendImproving Your Billing. Improving Your Business.
    • 8. eBilling Trends e-Adoption Trend by Vertical 50.0% 45.0% 40.0% 35.0% 30.0% e-Adoption 25.0% 20.0% 15.0% 10.0% 5.0% 0.0% Building Supply Electrical Industrial/Other Plumbing/HVAC Manufacturing 1Q 08 23.4% 23.0% 15.8% 24.1% 17.8% 1Q 09 25.4% 29.1% 20.6% 28.8% 25.1% 1Q 10 28.9% 37.1% 26.7% 35.6% 31.7% 1Q 11 33.2% 39.0% 32.4% 39.7% 39.0% 1Q 12 36.4% 43.4% 34.8% 42.5% 46.2%Improving Your Billing. Improving Your Business.
    • 9. Paper Suppression Varies by VerticalImproving Your Billing. Improving Your Business.
    • 10. What is meant by paperless billing? What are the key elements of electronic channels? What are effective approaches to migrating bill recipients to electronic channels?Improving Your Billing. Improving Your Business.
    • 11. Payments Overview Customers can pay you through a variety of Direct Channels • Paper Check • Biller Web Site (EIPP) • Over the Phone • In PersonImproving Your Billing. Improving Your Business.
    • 12. Payments Overview …And Customers want to make payments through a variety of Third Party Channels • Bank Web Sites • Mail and Payment Consolidators • Quicken®, QuickBooks®, Microsoft® MoneyImproving Your Billing. Improving Your Business.
    • 13. There are several services that aggregate bills for consumers, and a growing focus on aggregating for B2B Consumer Consolidators Small/Mid-Size Business ConsolidatorsImproving Your Billing. Improving Your Business.
    • 14. Key Electronic Channels: Biller DirectImproving Your Billing. Improving Your Business.
    • 15. Key Electronic Channels: ConsolidatedImproving Your Billing. Improving Your Business.
    • 16. Changing Landscape More and more small business are accessing multiple Invoice Gateway sites.Improving Your Billing. Improving Your Business. 16
    • 17. Upward Trends for ConsolidationImproving Your Billing. Improving Your Business.
    • 18. What is Invoice Central? ► It is a convenient, “one-stop- shopping” site for multiple Vendors’ invoices ► View Invoices and Statements ► Easily Pay Invoices ► An open system ► Mandatory Paper Suppression ► ACH paymentsImproving Your Billing. Improving Your Business.
    • 19. What is meant by paperless billing? Can there be some “paper” in paperless? What are the key elements of electronic channels What are effective approaches to migrating bill recipients to electronic channels?Improving Your Billing. Improving Your Business.
    • 20. Triple-Play Impact $ …average savings by converting 70% to eBill from paper delivery …increase in overall level of 17% satisfaction with biller** …trees saved if 20% more people 1.8M switch to eBill ** Billtrust proprietary billing research 2007 through 2010Improving Your Billing. Improving Your Business.
    • 21. e-Adoption Messaging Reduce Paper Clutter Save Time Efficient AP Process Go Green Convenience - Online Promotional OfferImproving Your Billing. Improving Your Business.
    • 22. Convenience is Key!Improving Your Billing. Improving Your Business.
    • 23. Who is Billtrust? ►Billtrust is a leading Billing Service Provider ►Technology Based ►End to End Billing Solution ►800+ Customers ►99% Annual Customer Retention ►PCI Level 1 Certified, SSAE 16 AuditedImproving Your Billing. Improving Your Business.
    • 24. Questions? Mitch Rose mrose@billtrust.com 609-235-0822 Steve Dubner sdubner@billtrust.com 609-235-0795Improving Your Billing. Improving Your Business.

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