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Paperless Billing Strategy for B2B
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Paperless Billing Strategy for B2B

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  • Follow us on Twitter at handle @_BilltrustLike us on Facebook at facebook.com/Billtrust.CompleteBillingFollow our company page on LinkedInShare your thoughts on the Billtrust Implementation webinar by using HashtagTransformYourBilling
  • Follow us on Twitter at handle @_BilltrustLike us on Facebook at facebook.com/Billtrust.CompleteBillingFollow our company page on LinkedInShare your thoughts on the Billtrust Implementation webinar by using HashtagTransformYourBilling
  • Transcript

    • 1. Paperless Billing Strategies Mitch Rose VP Marketing and Billing Strategy BilltrustImproving Your Billing. Improving Your Business.
    • 2. Follow Along Want to Tweet, LinkedIn, or Facebook update along? #TransformYourBillingImproving Your Billing. Improving Your Business. @_Billtrust
    • 3. Irony?3 Improving Your Billing. Improving Your Business.
    • 4. The “Green” Stamp We Need To See Go Green, Go Electronic USA GO GREEN4 Improving Your Billing. Improving Your Business.
    • 5. High Impact Trends Changing Customer Expectations Growing Role of Online USPS Struggles5 Improving Your Billing. Improving Your Business.
    • 6. Businesses must transform their billing processes now to address the changes that lie ahead… Go Paperless!Improving Your Billing. Improving Your Business.
    • 7. Triple-Play Impact $ …average savings by converting 70% to eBill from paper delivery …increase in overall level of 17% satisfaction with biller** …trees saved if 20% more people 1.8M switch to eBill ** Billtrust proprietary billing research 2007 through 2010Improving Your Billing. Improving Your Business.
    • 8. What is meant by paperless billing? Can there be some “paper” in paperless? What are the key elements of electronic channels? What are effective approaches to migrating bill recipients to electronic channels?Improving Your Billing. Improving Your Business.
    • 9. What Is Meant By Paperless Billing? Other • EDI • AP Networks Email Fax Paper & postage disappear Biller Direct ConsolidatedImproving Your Billing. Improving Your Business.
    • 10. What is meant by paperless billing? Can there be some “paper” in paperless? What are the key elements of electronic channels What are effective approaches to migrating bill recipients to electronic channels?Improving Your Billing. Improving Your Business.
    • 11. Can There Be “Paper” In “Paperless”? Super Batching Bill Messaging - Reducing Bill Design TransPromo paper’s impact Address Management Bill AccuracyImproving Your Billing. Improving Your Business.
    • 12. Batching… …Combining different bills destined for the same billing address into 1 envelope to reduce postage & envelope costs Without Batching INVOICE INVOICE Cost Estimate ABC ELECTRIC ABC ELECTRIC ANYTOWN, USA ANYTOWN, USA 2 Invoices x $.50 Per Envelope $15.26 $15.26 $ 1.00 Total Charges With Batching INVOICE INVOICE Cost Estimate ABC ELECTRIC ABC ELECTRIC 1 Invoice ANYTOWN, USA ANYTOWN, USA x $.50 Per Envelope $ 0.50 First Bill Charge $15.26 $15.26 1 Additional Page x $.05 Per Page Fee $ 0.05 Extra Pages Charge $ 0.55 Total ChargesImproving Your Billing. Improving Your Business.
    • 13. Bullpenning… …Holding bills below a dollar threshold for a specified number of days to reduce postage & materials costs Monday Tuesday Wednesday Without Bullpenning INVOICE INVOICE INVOICE Cost Estimate ABC ELECTRIC ABC ELECTRIC ABC ELECTRIC ANYTOWN, USA ANYTOWN, USA ANYTOWN, USA 3 Invoices x $.50 Per Envelope $15.26 $125.47 $475.99 $ 1.50 Total Charges Monday Tuesday Wednesday With Bullpenning Cost Estimate INVOICE INVOICE INVOICE ABC ELECTRIC ABC ELECTRIC ABC ELECTRIC 1 Invoice ANYTOWN, USA ANYTOWN, USA ANYTOWN, USA x $.50 Per Envelope $ 0.50 First Bill Charge $15.26 $125.47 $475.99 1 2 Additional Pages x $.05 Per Page Fee < $250 < $250 $ 0.10 Extra Pages Charge $ 0.60 Total ChargesImproving Your Billing. Improving Your Business.
    • 14. Bill DesignImproving Your Billing. Improving Your Business.
    • 15. Focus on Mail Integrity Permit #3 BilltrustImproving Your Billing. Improving Your Business.
    • 16. Address CleansingImproving Your Billing. Improving Your Business.
    • 17. Bill Marketing Bills are the most widely read customer documents that any enterprise produces 95% 63% …of transactional …of customers prefer documents are opened statements that and read include personalized, relevant offersImproving Your Billing. Improving Your Business.
    • 18. Bill Messaging Options Dynamic Bill Message Pre-Printed Inserts Inline with Print JobImproving Your Billing. Improving Your Business.
    • 19. What is meant by paperless billing? Can there be some “paper” in paperless? What are the key elements of electronic channels What are effective approaches to migrating bill recipients to electronic channels?Improving Your Billing. Improving Your Business.
    • 20. Key Electronic Channels: Email Win for bill recipient: • Exact replica of paper bills • Summary of data in body of email • Downloadable data • Deliverability best practices • Easy trackingImproving Your Billing. Improving Your Business.
    • 21. Key Electronic Channels: Fax Win for bill recipient: • Exact replica of paper bills • Optional cover • Integration of terms and conditions • Schedule time of day • Easy trackingImproving Your Billing. Improving Your Business.
    • 22. Key Electronic Channels: Biller Direct Win for bill recipient: • Exact replica of paper bills • Easy payment interface • Safe and secure online environment • Downloadable data • Multiple users with different privileges • Short pay with reason codes • Line item disputes • Filtering of display data • Payment historyImproving Your Billing. Improving Your Business.
    • 23. Key Electronic Channels: Consolidated Win for bill recipient: • Easy access to view and pay bills across multiple vendors • Exact replica of paper bills • Easy payment interface • Safe and secure online environment • Payment history • Access 24/7Improving Your Billing. Improving Your Business.
    • 24. Key Electronic Channels: Data InterfaceImproving Your Billing. Improving Your Business.
    • 25. What is meant by paperless billing? Can there be some “paper” in paperless? What are the key elements of electronic channels What are effective approaches to migrating bill recipients to electronic channels?Improving Your Billing. Improving Your Business.
    • 26. Objections to eBilling NACHA’s Council for Electronic Billing and Payment, 2/11: Billing Benchmark Study26 Improving Your Billing. Improving Your Business.
    • 27. e-Adoption Messaging Reduce Paper Clutter Save Time Efficient AP Process Go Green Convenience - Online Promotional OfferImproving Your Billing. Improving Your Business.
    • 28. Ways To Communicate Message On The Bill Bill Insert Special LetterImproving Your Billing. Improving Your Business.
    • 29. Ways To Communicate Website Message On Hold Message Special Events Customer Service RepsImproving Your Billing. Improving Your Business.
    • 30. eBilling AdoptionImproving Your Billing. Improving Your Business.
    • 31. eBilling TrackingImproving Your Billing. Improving Your Business.
    • 32. Improving Your Billing. Improving Your Business.
    • 33. Who is Billtrust? ►Billtrust is a leading Billing Service Provider ►Technology Based ►End to End Billing Solution ►800+ Customers ►99% Annual Customer Retention ►PCI Level 1 Certified, SSAE 16 AuditedImproving Your Billing. Improving Your Business.
    • 34. Follow Along Want to Tweet, LinkedIn, or Facebook update along? #TransformYourBillingImproving Your Billing. Improving Your Business. @_Billtrust
    • 35. Questions? Mitch Rose mrose@billtrust.com 609-235-0822Improving Your Billing. Improving Your Business.

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