Staying connected:Reduce the risk of email andBlackBerry® downtimeBill VenteicherSaaS Account Manager
AgendaStaying connected: Reduce the risk of email &BlackBerry® downtime    • Email is Critical To Your Business    • Email...
Email is critical to your businessAnd one of the most commonly used businessapplications worldwide                      75...
Businesses rely on BlackBerry®For staying connected in a mobile and global market placeAccording to respondentswho use Bla...
Email availability is a necessity…and a serious challenge for many CIOs, IT & staff                              Challenge...
Despite heavy investmentEmail still fails       Businesses face a 72% chance of an email outage in the next 12 months.*   ...
What’s the impact?Email outages place your company at risk                                                                ...
Why does email fail?
#1: Local infrastructure outagesAre commonplace and responsible for the majority of email outagesInfrastructure failure ac...
#2: Hardware failureA wide array of hardware / server-related failurescontribute to outages                               ...
#3: Exchange / AD corruptionRepresents significant risk to your email environmentExchange/Active Directory accounts for 23...
Few companies can respond when email failsEmail outages – Tier one RTO vs. actual company averages                        ...
Common solutions for high availabilityAre on-premise, expensive, and don’t prevent againstdowntime and data loss     Repli...
High Availability: Exchange 2010Exchange 2010 DAG will not completely protect your emailfrom downtime                     ...
Dell recommends:A solution that provides these key capabilities, at a low TCO                         Effectively eliminat...
Protecting email:Best practices fora high availabilitysolution at a low TCO
Email Continuity: Low risk, low TCOHelps ensure email is available and no email is ever lost                              ...
Delivery model: On-Site or SaaS?What are the benefits of using SaaS or ‘cloud-based’ services?          Key Benefits of Sa...
SaaS: A less expensive paradigmFor deployment, management, maintenance, and staffing                                      ...
Sample TCO calculationExample: 5,000 person business On-Premise vs. SaaS                                                  ...
Dell Email Management services:Stay connected if email failsEmail ContinuityBlackBerry® Continuity
Dell software as a service market acceptanceMore than 10,000 companies depend on Dell SaaS to simplify IT     Award-winnin...
Dell Email Management Services (EMS)The comprehensive SaaS platform for email management                                  ...
Dell Email Management ServicesEMS Email ContinuityQuickly switch to a standby email system if your primary fails     Value...
EMS BlackBerry® continuityHelp keep your most important users if BlackBerry®Enterprise Server (BES) goes downDesigned to p...
Overcoming IT limitations…and mother nature                                                                         Califo...
Staying connected in a global world     Customer Profile                                                   Top six global ...
Thank You!For more information contact:info@dellmodularservices.comwww.dell.com/modularservices
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Staying connected _reduce_the_risk_of_email_and_black_berry_downtime__presentation_[1]

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Stay Connected even if Exchange and your BlackBerry Bes server goes down! This is a great presentation of Dell's Email Continuity SaaS service and our Blackberry Continuity service.

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  • I made this one based off the old version and the new version, but the way the boxes fall, you can’t really see the map.
  • Staying connected _reduce_the_risk_of_email_and_black_berry_downtime__presentation_[1]

    1. 1. Staying connected:Reduce the risk of email andBlackBerry® downtimeBill VenteicherSaaS Account Manager
    2. 2. AgendaStaying connected: Reduce the risk of email &BlackBerry® downtime • Email is Critical To Your Business • Email is Fragile and Prone to Downtime • Leading Causes of Email Failure in Enterprise Email Systems • Consequences of Email Downtime • Protecting Email with SaaS Solutions • Dell EMS Email Continuity and BlackBerry Continuity2 Applications Business Process Consulting Infrastructure Support
    3. 3. Email is critical to your businessAnd one of the most commonly used businessapplications worldwide 75% 5 min. 68% Of most companies’ IP Downtime/year Projected growth is in email messages & employees find rate for email attachments¹ acceptable 2 between 2008 – 2012 3 • BlackBerry is increasingly being used as the preferred mobile medium.4 • Email is the primary communication channel for sales, customer support & business communications • Email is considered by state and federal courts as a business record 1 ESG, “Unlocking True Power of Enterprise Message Management”, September, 2005. 2 Osterman Research, 2007, Survey commissioned by Dell MessageOne. 3 Michael D. Osterman, Osterman Research, June 2008. 4 http://techcrunchies.com/use-of-blackberry-for-internet-access/3 Applications Business Process Consulting Infrastructure Support
    4. 4. Businesses rely on BlackBerry®For staying connected in a mobile and global market placeAccording to respondentswho use BlackBerry devices: • 83% check email on vacation • 59% check email the second it arrives • 59% check email in bed So what do you do if both email and the BES server go down?1“BlackBerry Statistics” by M. Carrasco, WIRED 2007.4 Applications Business Process Consulting Infrastructure Support
    5. 5. Email availability is a necessity…and a serious challenge for many CIOs, IT & staff Challenges of Email Management • Providing high availability • Helping eliminate email downtime • Providing wireless access / availability • Scalability costs & capabilities • Staffing costs • Email storage5 Applications Business Process Consulting Infrastructure Support
    6. 6. Despite heavy investmentEmail still fails Businesses face a 72% chance of an email outage in the next 12 months.* The Risk of Email Outages Remain Common Internet/ Data Center/ Connectivity  Companies face a 72% Infrastructure likelihood of an email outage in 11% the next year Hardware 41% 18%  42% of outages last more than 24 hours 23% 7%  86% of all outages last more Storage/ than two hours Database Exchange/ Active DirectorySource: Dell MessageOne EMS Activation Data, 2008.6 Applications Business Process Consulting Infrastructure Support
    7. 7. What’s the impact?Email outages place your company at risk • Inability to conduct business as usual • Key employees lose the ability to send/receive email via BlackBerry • Loss of productivity • Data loss • Compliance / regulatory risks1 Why Email Fails: Dell MessageOne Survey of Email Outages, 2008.7 Applications Business Process Consulting Infrastructure Support
    8. 8. Why does email fail?
    9. 9. #1: Local infrastructure outagesAre commonplace and responsible for the majority of email outagesInfrastructure failure accounts for 41% of all email outages¹ Common Causes: • Human error - construction work destroyed fiber lines causing an extended network outage • Data center power outage • Cold weather caused pipes to burst and flood a 5th floor data center • Network downtime – in itself contributes to 11% of all email outages²Sources 1,2: Why Email Fails: Dell MessageOne Survey of Email Outages, 2008.9 Applications Business Process Consulting Infrastructure Support
    10. 10. #2: Hardware failureA wide array of hardware / server-related failurescontribute to outages Hardware failure accounts for 23% of all email outages¹ • Includes servers, drives, cables, RAM, cache, etc. • Outages occur even when customers build highly redundant servers • Other common causes: - RAM defect corrupting database - Catastrophic drive failure knocking out server OS - Power/UPS/HVAC failure taking down server - Logic board defect causing clusters to fail to communicate1 Why Email Fails: Dell MessageOne Survey of Email Outages, 2008.10 Applications Business Process Consulting Infrastructure Support
    11. 11. #3: Exchange / AD corruptionRepresents significant risk to your email environmentExchange/Active Directory accounts for 23% of all email outages¹ Common Causes: • System complexity • Configuration errors / software corruption • Directory failures / directory corruption • Migrations, faulty patches, upgrades • Viruses, worms and malware A national financial services firm lost approximately $6 million from a virus-related email outage; and their financial planners lost access to their email calendar, used to track customer appointments.1Why Email Fails: Dell MessageOne Survey of Email Outages, 2008.Poster source: http://www.microsoft.com/downloads/details.aspx?FamilyID=FDCDF6E5-DE47-4B58-8086-282101BCDDE9&displaylang=en Applications Business Process Consulting Infrastructure Support11
    12. 12. Few companies can respond when email failsEmail outages – Tier one RTO vs. actual company averages 32.0 Hours 2.0 Hours Tier 1 RTO Average “Real-World” Downtime per Incident Data loss windows begin with the last good backup and end when the organization is back online.12 Applications Business Process Consulting Infrastructure Support
    13. 13. Common solutions for high availabilityAre on-premise, expensive, and don’t prevent againstdowntime and data loss Replication Log Shipping • Creates enormous data stores • Complex and expensive • Complex and expensive to set up • Require 2X the hardware, and additional and maintain software, staffing and maintenance • Replicates configuration errors across • Does not cover all outage scenarios your environment Clustering Microsoft Exchange 2007 • Fastest failover, but doesn’t ensure • Provides HA options but not complete High Availability protection, in 3 options: − LCR: Doesn’t protect against server failures • Expensive and complex to set up − CCR: No manual failover; uses same AD site and maintain − SCR: possible data loss; failover can take • Doesn’t protect against power outages, longer than 30 min. network or local infrastructure • Provides HA primarily through log shipping and clustering.13 Applications Business Process Consulting Infrastructure Support
    14. 14. High Availability: Exchange 2010Exchange 2010 DAG will not completely protect your emailfrom downtime Database Availability Group (DAG) New in Exchange 2010: • Database can be replicated to up to 16 servers. • Utilizes log shipping and Microsoft clustering. Potential Concerns: • 100% Exchange based solution • Significant increase in database size and associated • storage costs • Windows 2008 Enterprise CALS like required for Windows • Clustering functionality • Maintenance and consistency of configuration14 Applications Business Process Consulting Infrastructure Support
    15. 15. Dell recommends:A solution that provides these key capabilities, at a low TCO Effectively eliminate email downtime • Failover in minutes • Failover for planned or unplanned events • Failover by mailbox, server, location or storage group Help eliminate email data loss • Regardless of status of local infrastructure, staff, Active Directory® services • Can restore email after a primary system outage easily Protect wireless device communications • Protect BlackBerry® device availability if your environment or BES server becomes unavailable Deploy in as little as a day and expand as needed • Priced to provide a predictable cost structure15 Applications Business Process Consulting Infrastructure Support
    16. 16. Protecting email:Best practices fora high availabilitysolution at a low TCO
    17. 17. Email Continuity: Low risk, low TCOHelps ensure email is available and no email is ever lost Email Continuity Services Benefit You: • Inexpensive – paid for as a monthly subscription • Removes dependencies on local infrastructure • Removes dependencies on BES server • Does not require additional IT staff • Email restored in minutes not hours or days • Outages are virtually invisible to end users Email continuity helps keep your email available during an outage even if your physical facilities, servers, software, connectivity or IT staff are unavailable.17 Applications Business Process Consulting Infrastructure Support
    18. 18. Delivery model: On-Site or SaaS?What are the benefits of using SaaS or ‘cloud-based’ services? Key Benefits of SaaS Email Continuity Solution • Does not require on-site service – can be managed remotely • Not dependent on local infrastructure or staff • No single points of failure • Geographically redundant • Quick deployment • Virtually infinitely expandable yet easily managed • Reduces IT complexity18 Applications Business Process Consulting Infrastructure Support
    19. 19. SaaS: A less expensive paradigmFor deployment, management, maintenance, and staffing On-Premise solution SaaS Log Email Clustering Replication Shipping Continuity Cost $$$ $$$$ $$$$ $ Recovery Time (minutes) 0 60-120 60-120 1 Requires dedicated IT staff Yes Yes Yes No Susceptible to failures that Yes Yes Yes No effect primary environment Susceptible to worms / viruses Yes Yes Yes No Companies using SaaS solutions say, “They enjoy the scalability and rapid deployment – often hours instead of months – that SaaS solutions can offer.” - ComputerWorld, Getting SaaSy with IT Systems Management1ComputerWorld, Getting “SaaSy” with IT Systems Management, July 200819 Applications Business Process Consulting Infrastructure Support
    20. 20. Sample TCO calculationExample: 5,000 person business On-Premise vs. SaaS Annual Recurring CAT CODE Description One-time Cost Cost Secondary Hardware (5 Exchange Servers, 1 Active Directory, 1 backup HW/SW $35,000 drive) SW Secondary Site Software (Exchange, win) $30,000 HW/SW Secondary Site switches, cross connects, hub, etc. $8,000 SW Replication Software $30,000 $ 6,000 HW/SW Server + BlackBerry software $10,000 HOTSITE Secondary site 1/2 rack, Secondary site electrical cost $25,000 HOTSITE Secondary site Bandwidth -- $10,000 BACKUP Secondary Site Backup (drive, software, tapes) $15,000 $5,200 STAFF Implementation - 3 months 1 FTE $30,000 STAFF Testing, Administration, Support -- $90,000 Project Safety Buffer (15%) $23,700 $ $20,430 Total One-Time Costs $181,700 Annual Recurring Costs $156,630 3-year TCO $651,590 Annual Average Cost $217,19720 Applications Business Process Consulting Infrastructure Support
    21. 21. Dell Email Management services:Stay connected if email failsEmail ContinuityBlackBerry® Continuity
    22. 22. Dell software as a service market acceptanceMore than 10,000 companies depend on Dell SaaS to simplify IT Award-winning on-demand services delivered from a global network of top-tier data centers Over 10,000 customers and 6,000,000 users depend on Dell SaaS services22 Applications Business Process Consulting Infrastructure Support
    23. 23. Dell Email Management Services (EMS)The comprehensive SaaS platform for email management EMS Email Continuity™ A standby email system that helps ensure that you never lose access to email, restores lost email after a primary system outage and protects BlackBerry® users during primary system email outages. EMS Email Archive™ Comprehensive email archiving, policy management, near sub-second search, and storage management. EMS Email Security™ Designed to automatically eliminate spam, viruses, and unwanted content from your email environment. Dell Global Data Center Network23 Applications Business Process Consulting Infrastructure Support
    24. 24. Dell Email Management ServicesEMS Email ContinuityQuickly switch to a standby email system if your primary fails Value Proposition: If something happens to your physical facilities, servers, software, network connectivity or even IT staff, you can activate EMS to ensure availability of email service and preservation of data.Key Benefits: Can be activated in minutes, helps ensure messages areMinimize RTO and RPO never lost, makes primary email system outages virtually invisible. Seamless continuity Microsoft® Office Outlook® and BlackBerry® devices can continue to work even though Microsoft Exchange® is down. Fully synchronized Automatically synchronizes contacts, calendars, & distribution lists. Quick recovery Automatically restores sent and received email back to the primary system with forensic information intact – no data-loss windows. Near zero maintenance, deploys in as little as a day, predictable Helps lower TCO monthly costs.24 Applications Business Process Consulting Infrastructure Support
    25. 25. EMS BlackBerry® continuityHelp keep your most important users if BlackBerry®Enterprise Server (BES) goes downDesigned to provide: • Tight integration with EMS Email Continuity service, BES server, and Exchange servers • Automatic activation of software on each affected device allowing email services to continue without Exchange, BES, AD, or RIM • Best available method of communication when activated (BES’ MDS, RIM’s BIS, Carrier’s TCPBenefits: • Seamless end-user experience – continue using your BlackBerry device with virtually no interruption • Send and receive email via your BlackBerry device even if your BES server is down • No deployment hassle for the end user25 Applications Business Process Consulting Infrastructure Support
    26. 26. Overcoming IT limitations…and mother nature California-based Real Customer Profile Estate Investment TrustThe ChallengeA California-based REIT with limited IT staff needed a way to provide EMS Email Continuity withBlackBerry email service in the event of a earthquake or power outage. BlackBerry ContinuityThe IT department had 1 site and limited resources.There was no option for redundant BES’; they needed BESindependence.The solution needed to be easy for non-technical end usersThe SolutionEMS Email Continuity and BlackBerry Continuity provided a low costemail continuity and BlackBerry continuity in the event of a poweroutage or other full site failure. Easy to activate, seamless to end users.Benefits• Low cost deployment• No additional IT staff to manage the continuity solution• Email high availability26 Applications Business Process Consulting Infrastructure Support
    27. 27. Staying connected in a global world Customer Profile Top six global accounting firmThe ChallengeA global accounting firm that employs over 7,000 in 50 officesaround the world that had experienced a costly global email outage. EMS Email ContinuityNeeded a solution that would help eliminate email downtime.Realized traditional replication solutions would not protect againstthe all types of outages.The SolutionSaaS-based email continuity effectively eliminates email downtimeProtects against data corruptions, Active Directory corruptions,Windows virusesComplements Exchange 2007 implementations. Easy to activate, seamless to end users.Benefits• Low cost deployment• No additional IT staff to manage the continuity solution• Email high availability27 Applications Business Process Consulting Infrastructure Support
    28. 28. Thank You!For more information contact:info@dellmodularservices.comwww.dell.com/modularservices
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