Use of Technology Tools to Improve Leadership


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A presentation delivered on Aug. 11, 2010 for Baltimore County Public Schools' Department of Planning and Support Operations.

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  • Then consider this:This comes from Andrew Zolli. He’s a futurist, the CEO of the annual and influential Pop!Tech Conference and a National Geographic Society fellow. He says – and think about this -- the number one reason that leaders and organizationsfail is that they fail to detect the weak signals of disruptive change coming on the horizon.They’re so busy on the day-to-day busy work that they fail to see the next big things that are coming at them.I think that’s so true. We need to stop every now and then, raise our heads and take a look at what’s happening around us.
  • To do that, though, you need some new skills and new tools to deal with this permanent whitewater of change.
  • … is for you AND your team to successfully navigate that whitewater, together.
  • We start with sight. And why?I think it goes back to what the futurist Andrew Zolli said -- the number one reason that leaders and organizationsfail is that they fail to detect the weak signals of disruptive change coming on the horizon.These systems teach us – and not just you but your teams as well – to scan the horizon for those weak signals. What’s ahead? What trends are shaping the future? What opportunities are there for us? This step is all about gathering data. Now, we've all become very good at gathering data. The problem is, we gather so much of it that we often lose sight about which of it is really important.This scanning is done in a completely collaborative, visual way. Thoughts are recorded for all to see.
  • Next is create.Again, Peter Drucker. You can’t predict the future, especially in an era as complex as this one. But you can co-create it with your team collaboratively and have a really good shot at achieving it.In this step, we ask: “What are some of the possibilities that we can create out of some of the insights that we have?” We know what’s important to us right now. Now, what can we create out of that?In this step, you’re actually mapping out your strategy – what things can you be doing to take advantage of the changes you’re seeing? What’s the best way of accomplishing those things? What things should you STOP doing, things that are no longer moving you forward?
  • These strategic thinking systems also teach leaders how to communicate visually in a way that’s easy to understand and that inspires people to action.How do we simplify this in a way that other people can easily grasp? And this is where a lot of the work happens, because as we all know, it's really easy to generate 100-page reports; it's harder to generate a comprehensive, easy to understand, 5-page executive summary, or the paragraph that is really impactful. We learn to do that in this step.
  • Finally, inspiration. We learn to communicate what we’re doing in a way that's compelling enough that other people want to get on board and become part of the solution. The visual process and templates we use give them a framework to tell the story to others. That's where alignment, energy and focus as an organization come from.Research indicates that the most successful change efforts are dependent on an emotional connection between the person leading the effort and the people doing the work. Winning their minds AND their hearts, right? It’s all about inspiration, engagement, connecting emotionally.Remember what Emmanuel Gobillot said. Leadership is about trust, and how do you build trust? By making your folks feel stronger and more capable. By inspiring them.Insights to Action and other strategic thinking systems teach us how to do that. They are designed to encourage leaders to think differently, to make that thinking visible, and to learn how to communicate their thoughts and ideas in a way that can easily be grasped by others.At the end of the day, you have:-- a terrific look at what’s on the horizon that may impact your business;-- a concrete strategy for growth amid that change;-- a blueprint for how you will accomplish that strategy;-- and, because they’ve been part of the process, consensus and inspiration from your team.It all culminates in a product that tells you where you're going to focus the resources of your organization.And it’s not overdone, either. A lot of strat planning systems focus on 20 or 30 priorities that never get done. That’s just too many. Strategic thinking systems focus on just five prioritiees. With those 5, typically we find that organizationsget action and buy-in.
  • There still seems to be a lot of fear and apprehension about these resources, but really, they’re nothing new.Consider this:
  • That term “Whuffie” comes from a science fiction novel called “Down and Out in the Magic Kingdom.” In that book, all of life’s necessities are free, so the currency, called “whuffie,” is all based on reputation.Author Tara Hunt applies that term to today’s social environment.Basically, it’s your social-based reputation or influence. And it grows as your social network grows.
  • That’s Metcalf’s Law:When more people are engaged in your network, you get more value in return. And that’s what social media is all about.
  • Twitter story: TypePadand listening.
  • This is a managerial problem, not a technology problem. If a salesman spends his day making personal phone calls rather than phoning potential customers, the solution is not to take away the phone. The solution is to make clear what is and is not acceptable behavior and…
  • Then we move on to mind mapping.How many are familiar with the concept?Well, it works, for one simple reason:
  • Want proof?
  • Training materials used by the federal government cite studies indicating that the retention of information three days after a meeting is 6 times greater when information is presented by visual and oral means than when the information is presented by the spoken word alone.The same materials also cite studies by educational researchers suggesting that 83 percent of human learning occurs visually.
  • The same materials also cite studies by educational researchers suggesting that 83 percent of human learning occurs visually.
  • Researchers at the Wharton School of Business compared visual presentations and purely verbal presentations and found that 67 percent of audiences felt that presenters who combined visual and verbal components were more persuasive.Again, there’s that notion of persuasion, inspiration, consensus.
  • And according to researchers, color visuals increase the willingness to read by 80 percent and can positively affect motivation and participation to the same degree.
  • We liked it so much that we worked the folks at MindJet to create a special series of preloaded maps for CPAs. So CPAs who bought the CPA Edition of MindManager received not only the software, but 24 preloaded maps that centered on issues like professional development, personal productivity and strategic planning.
  • Source:
  • Use of Technology Tools to Improve Leadership

    1. 1. Baltimore County Public SchoolsDepartment of Planning and Support Operations<br />Use of Technology Tools to Improve Leadership<br />Bill Sheridan, CAE<br />Editor, Maryland Association of CPAs<br />August 11, 2010<br />
    2. 2.
    3. 3.
    4. 4.
    5. 5.
    6. 6. 4x=1890<br />7x=1670<br />
    7. 7.
    8. 8. Tools for Leaders<br />
    9. 9.
    10. 10. Strategic thinking<br />
    11. 11. Sight<br />Sight<br />What is above knows what is below, but what is below does not know what is above. One climbs, one sees. One descends, one sees no longer, but one has seen. There is an art of conducting oneself in the lower regions by the memory of what one saw higher up. When one can no longer see, one can at least still know.<br /> -Rene' Daumal<br />“The faster you go, the further ahead you have to see.”<br />
    12. 12. Insights & Opportunities<br />Insight<br />But a time of turbulence is also one of great opportunity for those who can understand, accept and exploit the new realities. It is above all a time of opportunity for leadership.”<br /> - Peter Drucker, <br /> Managing in Turbulent Times<br />
    13. 13. Create!<br />Create<br />“The best way to predict the future is to create it.”<br /> - Peter Drucker, <br /> Managing in Turbulent Times<br />
    14. 14. Communicate<br />Communicate<br />Extraordinary leaders know how to build and sustain large social networks and communicate effectively above the whitewater.<br />
    15. 15. Inspire to Action<br />Inspire!<br />
    16. 16. Social media<br />
    17. 17. Here comes the Net Generation<br /> "There is plenty of cause for alarm and/or optimism when it comes to my generation. Still, I think the negative views of us come from a fear of the unknown, a fear of change. Our world is evolving at a rapid rate, and that can be scary for older generations.”<br />— Savannah Jones, 17, Portland, Oregon<br />NGenophobia—the irrational and morbid fear of youth, especially with regards to their use of the Internet<br />
    18. 18. “If the Web is reshaping the world as we know it and will be the water in which the new generation of digital natives will swim, then it behooves all of us to understand its implications.”<br />David Sibbet, The Grove Consultants International<br />
    19. 19. Video: “A Vision of Students Today,” from Michael Wesch, in collaboration with 200 students at Kansas State University<br />
    20. 20. Eight Net Gen Norms<br />Freedom: The freedom to work when and where you want<br />Customization: My job, my life<br />Scrutiny: I know what you did last night<br />Integrity: Be a good company to work for<br />Collaboration: Teamwork<br />Entertainment: Work should be fun<br />Speed: Make things happen now!<br />Innovation: Let me invent<br />
    21. 21.
    22. 22. This is a social network. <br />
    23. 23. The New Math<br />Social networking (Old)<br />Social media (New)<br />A change in the way we build relationships<br />+<br />=<br />Source: Matt Goddard, CEO R2integrated <br />
    24. 24. Old School vs. New School<br />Chamber of Commerce<br />Class Reunions<br />Friends and Family<br />E-mail<br />Industry Meetings<br />Newsletters<br />
    25. 25. It’s all about your Whuffie<br />Whuffie is the culmination of your reputation; influence; bridging and bonding capital; current and potential access to ideas, talent and resources; saved-up favors; and accomplishments.<br />- Tara Hunt, “The Whuffie Factor”<br />
    26. 26. It’s about the Network Effect<br />Metcalf’s Law<br />“The economic value of a network increases like the square of the number of its nodes, or the law of increasing returns. Usually, when people share a piece of equipment, the return diminishes. When more people are engaged in the network, more value is returned to the user."<br />
    27. 27. It’s about the Network Effect<br />How big is your network?<br />“In a sentence {to recognize a network} means ‘To discover how A, who is in touch with C,<br />Is affected by the relation between B and C.” – Russ Eckel “Becoming the Eye of the Tiger”<br />
    28. 28. Whuffie example<br />8,181 Views<br />Auckland, NZ<br />15 minutes<br />
    29. 29. Can you hear me now?<br />
    30. 30. Government & Social Media<br />
    31. 31. Challenges<br /><ul><li>Social media requires loosening the reins on technology platforms and access
    32. 32. Social media management requires constant care and feeding, as well as monitoring
    33. 33. Because social media is MASS media, mistakes and missteps are amplified </li></li></ul><li>Social NotWorking<br /> This is a managerial problem, not a technology problem.<br /> If a salesman spends his day making personal phone calls rather than phoning potential customers, the solution is not to take away the phone. The solution is to make clear what is and is not acceptable behavior and…<br />Discussion at AICPA Leadership Academy<br />Chicago, July, 2009<br />
    34. 34. Risk management<br />Educate and train your staff<br />Set security and usage policies<br />Restrict access during certain <br /> times (if you have to)<br />Monitor – using search and <br />Google alerts<br />
    35. 35. Next steps…<br />Educate yourself –<br />Create your digital footprint. Create profiles on Facebook, LinkedIn and Google. <br />Start listening. Use Google Reader or Bloglines to begin reading thought leaders in your profession or areas of interest. <br />Continue listening. Create your Twitter account and follow your profession and areas of interest. <br />Start sharing. Create a blog and record your thoughts. <br />Share. Recognize and promote the people you find interesting. <br />
    36. 36. Mind mapping<br />
    37. 37. Visual communication<br /> is more <br />effective.<br />
    38. 38. 6xRetention<br />Source: ”Presenting Effective Presentations with Visual Aids,” U.S. Department of Labor, OSHA Office of Training and Education<br />
    39. 39. 83%<br />of learning occurs visually<br />Source: ”Presenting Effective Presentations with Visual Aids,” U.S. Department of Labor, OSHA Office of Training and Education<br />
    40. 40. 67%<br />more persuasive<br />Source: ”Effectiveness of Visual Language Presentations,” MacroVU, Inc., <br />
    41. 41. 80%increase in willingness to read<br />using color visuals<br />Vs.<br />Source: Ronald E. Green: “The Persuasive Properties of Color” Marketing Communications<br />
    42. 42. Map it! Think, plan, act, learn<br /><br />
    43. 43. CPA<br />templates to help you with...<br />24<br />
    44. 44. Connect your productivity tools<br />
    45. 45. XBRL<br />
    46. 46. XBRL is already here!<br />FDIC<br />SEC<br />Oregon<br />Netherlands – Australia – New Zealand<br />Nevada<br />
    47. 47. I2A Insights to Action<br />Social media<br />Communicate visually<br />XBRL<br />Use your new skills and technology …<br />to innovate and lead!<br />
    48. 48. Questions?<br />Technology Tools for Leaders<br />
    49. 49. Bill Sheridan, CAE<br />Editor<br />Maryland Association of CPAs<br />Business Learning Institute<br />(443) 632-2314<br />E-mail:<br />Web:<br />Blog:<br />Connect – Protect - Achieve<br />
    50. 50. Resources<br />Good videos for setting context:<br />Vision of Students Today<br /><br />Trendhunter 2010 Top 10 Consumer Trends<br /><br />Social Media Revolution<br /><br />Microsoft Future Vision 2019<br /><br />Did you Know (2009 edition)<br /><br />
    51. 51. MACPA resources<br />CPA Success, our daily<br /> CPA Spotlight, our<br /> Other MACPA blogs:<br /><ul><li>
    52. 52.
    53. 53.</li></ul>CPA Learning 2.0, a social media<br />
    54. 54. I2A resources / articles<br />Strategic Planning That Really Works<br /><br />Top 5 Qualities of Extraordinary Leaders<br /><br />Top 5 Traits of Innovative Leaders<br /><br />5 Keys to Enduring Organizations<br /><br />Information to bring this program to your firm or company<br /><br />
    55. 55. Tools<br /><ul><li>Insights to Action: A strategic thinking
    56. 56. CPA Vision
    57. 57. How are CPAs using social media?</li></ul>Social Media Quick Start<br /><ul><li>
    58. 58. Mindmanager CPA</li></li></ul><li>Bill Sheridan, CAE<br />Editor<br />Maryland Association of CPAs<br /><br /><br />Follow me on:<br /><ul><li>Twitter:
    59. 59. LinkedIn:
    60. 60. Facebook:
    61. 61. SlideShare:
    62. 62. YouTube:
    63. 63. Second Life avatar name: Billy Mapp</li>