Using a Wiki as an Organization Portal for  Tri-XML 2006 by Rick Sapir and Bill Albing
Outline <ul><li>Pick a more social portal </li></ul><ul><li>Select a wiki-based CMS </li></ul><ul><li>Develop a full-featu...
Pick a more social portal <ul><li>Signs that you've outgrown  your present web site </li></ul><ul><li>Reasons to &quot;Go ...
Signs of outgrowing <ul><li>Too many pages not searchable (or search databases not connected) </li></ul><ul><li>Too many r...
Reasons to &quot;Go Social&quot;  <ul><li>Q: Where is your organization going? </li></ul><ul><li>Internal groups need more...
Is Web 2.0 for real ?! <ul><li>Yes, Web 2.0 is arriving, piecemeal </li></ul><ul><li>Yes, but only as real as you make it ...
Select a wiki-based CMS <ul><li>Decision tree looks something like: </li></ul><ul><li>What are the options? </li></ul><ul>...
What are the options? <ul><li>SharePoint Services (doc based)  </li></ul><ul><li>Wiki-based CMS packaged </li></ul><ul><li...
What is a wiki? <ul><li>From user point of view: </li></ul><ul><ul><li>Ability to edit content on the site </li></ul></ul>...
What is TikiWiki?  <ul><li>Database stores all the information  (settings, options, etc.)  </li></ul><ul><li>Application i...
TikiWiki layers diagram
Develop full-featured portals <ul><li>Tools we picked </li></ul><ul><li>Create &quot;Key&quot; areas </li></ul><ul><li>Ove...
Tools we picked <ul><li>Articles (wiki pages) </li></ul><ul><li>Sample page (sandbox) </li></ul><ul><li>Graphics/images </...
Create &quot;Key&quot; areas <ul><li>Articles as wikis (Key Articles) </li></ul><ul><li>Calendar events (Key Events) </li>...
Visual example
Edit article
Overcome user fear <ul><li>Some users new to wiki </li></ul><ul><li>Some users new to collaboration </li></ul><ul><li>Some...
Define editorial control <ul><li>Collaboration requires new editorial process </li></ul><ul><li>Several stages – some arti...
Handle installation <ul><li>Install TikiWiki </li></ul><ul><li>Configure TikiWiki  / choose theme </li></ul><ul><li>Choose...
Handle customization <ul><li>Customize only at presentation level </li></ul><ul><li>Choose theme </li></ul><ul><li>Avoid c...
Handle wiki package updates <ul><li>TikiWiki comes out with update every two months or so </li></ul><ul><li>Keep in touch ...
Fight spam  <ul><li>As more social, spam is an issue </li></ul><ul><li>Article requests, event entry, etc. all user inputs...
Learn from our implementation <ul><li>Accept wikis' limitations </li></ul><ul><li>Maximize wiki's advantages   </li></ul><...
Accept limitations of wiki <ul><li>Package is not all things to everyone </li></ul><ul><li>Not HTML </li></ul><ul><li>Not ...
Maximize wiki advantages  <ul><li>Create new pages on-the-fly </li></ul><ul><li>ANYONE can edit with only a browser </li><...
Who else can use this? <ul><li>Any group! </li></ul><ul><li>Local chapters of professional  associations and user groups  ...
Conclusions <ul><li>Wikis are powerful packages </li></ul><ul><li>Social software gaining acceptance </li></ul><ul><li>Wik...
Contact us <ul><li>Bill Albing [email_address] </li></ul><ul><li>Rick Sapir [email_address] </li></ul><ul><li>www.keyconte...
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Using a Wiki as an Organization Portal (at TriXML2006)

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This is a presentation given by Rick Sapir and Bill Albing (of KeyContent.org) about their use of a wiki as an organization web portal. This was given at the TriXML 2006 conference, in Raleigh, NC.

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Using a Wiki as an Organization Portal (at TriXML2006)

  1. 1. Using a Wiki as an Organization Portal for Tri-XML 2006 by Rick Sapir and Bill Albing
  2. 2. Outline <ul><li>Pick a more social portal </li></ul><ul><li>Select a wiki-based CMS </li></ul><ul><li>Develop a full-featured portal </li></ul><ul><li>Learn from our implementation </li></ul><ul><li>Conclusions </li></ul><ul><li>Demos </li></ul><ul><li>Contact Us </li></ul>
  3. 3. Pick a more social portal <ul><li>Signs that you've outgrown your present web site </li></ul><ul><li>Reasons to &quot;Go Social&quot; (Where is your organization going?) </li></ul><ul><li>Is Web 2.0 for real ?! </li></ul>
  4. 4. Signs of outgrowing <ul><li>Too many pages not searchable (or search databases not connected) </li></ul><ul><li>Too many requests on IT dept or on Web manager by content developers </li></ul><ul><li>No sense of ownership of relevant parts of Web site </li></ul><ul><li>Other groups developing their own wiki or blog or other splinters </li></ul>
  5. 5. Reasons to &quot;Go Social&quot; <ul><li>Q: Where is your organization going? </li></ul><ul><li>Internal groups need more collaboration </li></ul><ul><li>More groups, both internal and external </li></ul><ul><li>Economy of (social) scale </li></ul><ul><li>Innovative groups need dynamic tool(s) </li></ul>
  6. 6. Is Web 2.0 for real ?! <ul><li>Yes, Web 2.0 is arriving, piecemeal </li></ul><ul><li>Yes, but only as real as you make it </li></ul><ul><li>The rest of the world is discovering it (and isn't going to wait for you) </li></ul><ul><li>Some are already planning Web 3.0, etc. </li></ul>
  7. 7. Select a wiki-based CMS <ul><li>Decision tree looks something like: </li></ul><ul><li>What are the options? </li></ul><ul><li>What is a wiki? </li></ul><ul><li>What is TikiWiki? </li></ul>
  8. 8. What are the options? <ul><li>SharePoint Services (doc based) </li></ul><ul><li>Wiki-based CMS packaged </li></ul><ul><li>More complicated virtual community </li></ul><ul><li>Stand-alone collab tools (Gliffy, Jot, Google, Writeboard, etc.) </li></ul>
  9. 9. What is a wiki? <ul><li>From user point of view: </li></ul><ul><ul><li>Ability to edit content on the site </li></ul></ul><ul><ul><li>Edit from Web browser </li></ul></ul><ul><li>From the admin point of view: </li></ul><ul><ul><li>More installation and setup </li></ul></ul><ul><ul><li>But freedom as package handles admin </li></ul></ul><ul><ul><li>Users manage content </li></ul></ul><ul><ul><li>User admin easy; version control etc. </li></ul></ul>
  10. 10. What is TikiWiki? <ul><li>Database stores all the information (settings, options, etc.) </li></ul><ul><li>Application in PHP with &quot;business logic&quot; </li></ul><ul><li>Presentation layer uses Smarty, a template engine </li></ul>
  11. 11. TikiWiki layers diagram
  12. 12. Develop full-featured portals <ul><li>Tools we picked </li></ul><ul><li>Create &quot;Key&quot; areas </li></ul><ul><li>Overcome user fear </li></ul><ul><li>Define editorial control </li></ul><ul><li>Handle installation </li></ul><ul><li>Handle customization, choose theme </li></ul><ul><li>Handle wiki package updates </li></ul><ul><li>Fight spam </li></ul>
  13. 13. Tools we picked <ul><li>Articles (wiki pages) </li></ul><ul><li>Sample page (sandbox) </li></ul><ul><li>Graphics/images </li></ul><ul><li>Syndicating other sites' feeds </li></ul><ul><li>Blogs </li></ul><ul><li>Resources (links) (Categorization key) </li></ul><ul><li>Events / Calendar </li></ul><ul><li>Left Menu Navigation </li></ul><ul><li>Search </li></ul>
  14. 14. Create &quot;Key&quot; areas <ul><li>Articles as wikis (Key Articles) </li></ul><ul><li>Calendar events (Key Events) </li></ul><ul><li>Resource links (Key Resources) </li></ul><ul><li>Blog (right now just one, but in future, each user) </li></ul>
  15. 15. Visual example
  16. 16. Edit article
  17. 17. Overcome user fear <ul><li>Some users new to wiki </li></ul><ul><li>Some users new to collaboration </li></ul><ul><li>Some users new to our site </li></ul><ul><li>Some users want ownership/control </li></ul>
  18. 18. Define editorial control <ul><li>Collaboration requires new editorial process </li></ul><ul><li>Several stages – some articles reviewed, some auto accepted </li></ul><ul><li>As site grows, assign editors to subsections of content areas </li></ul>
  19. 19. Handle installation <ul><li>Install TikiWiki </li></ul><ul><li>Configure TikiWiki / choose theme </li></ul><ul><li>Choose which tools </li></ul><ul><li>Differentiate </li></ul><ul><li>Branding </li></ul>
  20. 20. Handle customization <ul><li>Customize only at presentation level </li></ul><ul><li>Choose theme </li></ul><ul><li>Avoid customizing business logic </li></ul><ul><li>Keep backups and use test area </li></ul>
  21. 21. Handle wiki package updates <ul><li>TikiWiki comes out with update every two months or so </li></ul><ul><li>Keep in touch w/ developer community don't be afraid of submitting updates </li></ul><ul><li>Always test update in test area before making public / live </li></ul>
  22. 22. Fight spam <ul><li>As more social, spam is an issue </li></ul><ul><li>Article requests, event entry, etc. all user inputs can result in spam </li></ul><ul><li>Filters possible but not built in </li></ul>
  23. 23. Learn from our implementation <ul><li>Accept wikis' limitations </li></ul><ul><li>Maximize wiki's advantages </li></ul><ul><li>Who else can use this? </li></ul>
  24. 24. Accept limitations of wiki <ul><li>Package is not all things to everyone </li></ul><ul><li>Not HTML </li></ul><ul><li>Not WYSIWYG </li></ul><ul><li>No standard wiki syntax </li></ul><ul><li>Give up some control of admin Give up some control of content </li></ul>
  25. 25. Maximize wiki advantages <ul><li>Create new pages on-the-fly </li></ul><ul><li>ANYONE can edit with only a browser </li></ul><ul><li>Automated admin </li></ul><ul><li>More direct ownership of content </li></ul>
  26. 26. Who else can use this? <ul><li>Any group! </li></ul><ul><li>Local chapters of professional associations and user groups (Tri-XML, STC Chapters) </li></ul><ul><li>Non-profit social agencies etc. </li></ul><ul><li>Intranet inside a corporation </li></ul>
  27. 27. Conclusions <ul><li>Wikis are powerful packages </li></ul><ul><li>Social software gaining acceptance </li></ul><ul><li>Wikipedia and KeyContent are success </li></ul><ul><li>You can use wiki </li></ul>
  28. 28. Contact us <ul><li>Bill Albing [email_address] </li></ul><ul><li>Rick Sapir [email_address] </li></ul><ul><li>www.keycontent.org </li></ul><ul><li>See the complete article and slide show at: www.keycontent.org/tiki-index.php?page=Wiki-based%20Portal </li></ul>

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