Using a Wiki as an Organization Portal for Tri-XML 2006 by Rick Sapir and Bill Albing

Outline Pick a more social portal Select a wiki-based CMS Develop a full-featured portal Learn from our implementation Conclusions Demos Contact Us

Pick a more social portal

Select a wiki-based CMS

Develop a full-featured portal

Learn from our implementation

Conclusions

Demos

Contact Us

Pick a more social portal Signs that you've outgrown your present web site Reasons to "Go Social" (Where is your organization going?) Is Web 2.0 for real ?!

Signs that you've outgrown your present web site

Reasons to "Go Social" (Where is your organization going?)

Is Web 2.0 for real ?!

Signs of outgrowing Too many pages not searchable (or search databases not connected) Too many requests on IT dept or on Web manager by content developers No sense of ownership of relevant parts of Web site Other groups developing their own wiki or blog or other splinters

Too many pages not searchable (or search databases not connected)

Too many requests on IT dept or on Web manager by content developers

No sense of ownership of relevant parts of Web site

Other groups developing their own wiki or blog or other splinters

Reasons to "Go Social" Q: Where is your organization going? Internal groups need more collaboration More groups, both internal and external Economy of (social) scale Innovative groups need dynamic tool(s)

Q: Where is your organization going?

Internal groups need more collaboration

More groups, both internal and external

Economy of (social) scale

Innovative groups need dynamic tool(s)

Is Web 2.0 for real ?! Yes, Web 2.0 is arriving, piecemeal Yes, but only as real as you make it The rest of the world is discovering it (and isn't going to wait for you) Some are already planning Web 3.0, etc.

Yes, Web 2.0 is arriving, piecemeal

Yes, but only as real as you make it

The rest of the world is discovering it (and isn't going to wait for you)

Some are already planning Web 3.0, etc.

Select a wiki-based CMS Decision tree looks something like: What are the options? What is a wiki? What is TikiWiki?

Decision tree looks something like:

What are the options?

What is a wiki?

What is TikiWiki?

What are the options? SharePoint Services (doc based) Wiki-based CMS packaged More complicated virtual community Stand-alone collab tools (Gliffy, Jot, Google, Writeboard, etc.)

SharePoint Services (doc based)

Wiki-based CMS packaged

More complicated virtual community

Stand-alone collab tools (Gliffy, Jot, Google, Writeboard, etc.)

What is a wiki? From user point of view: Ability to edit content on the site Edit from Web browser From the admin point of view: More installation and setup But freedom as package handles admin Users manage content User admin easy; version control etc.

From user point of view:

Ability to edit content on the site

Edit from Web browser

From the admin point of view:

More installation and setup

But freedom as package handles admin

Users manage content

User admin easy; version control etc.

What is TikiWiki? Database stores all the information (settings, options, etc.) Application in PHP with "business logic" Presentation layer uses Smarty, a template engine

Database stores all the information (settings, options, etc.)

Application in PHP with "business logic"

Presentation layer uses Smarty, a template engine

TikiWiki layers diagram

Develop full-featured portals Tools we picked Create "Key" areas Overcome user fear Define editorial control Handle installation Handle customization, choose theme Handle wiki package updates Fight spam

Tools we picked

Create "Key" areas

Overcome user fear

Define editorial control

Handle installation

Handle customization, choose theme

Handle wiki package updates

Fight spam

Tools we picked Articles (wiki pages) Sample page (sandbox) Graphics/images Syndicating other sites' feeds Blogs Resources (links) (Categorization key) Events / Calendar Left Menu Navigation Search

Articles (wiki pages)

Sample page (sandbox)

Graphics/images

Syndicating other sites' feeds

Blogs

Resources (links) (Categorization key)

Events / Calendar

Left Menu Navigation

Search

Create "Key" areas Articles as wikis (Key Articles) Calendar events (Key Events) Resource links (Key Resources) Blog (right now just one, but in future, each user)

Articles as wikis (Key Articles)

Calendar events (Key Events)

Resource links (Key Resources)

Blog (right now just one, but in future, each user)

Visual example

Edit article

Overcome user fear Some users new to wiki Some users new to collaboration Some users new to our site Some users want ownership/control

Some users new to wiki

Some users new to collaboration

Some users new to our site

Some users want ownership/control

Define editorial control Collaboration requires new editorial process Several stages – some articles reviewed, some auto accepted As site grows, assign editors to subsections of content areas

Collaboration requires new editorial process

Several stages – some articles reviewed, some auto accepted

As site grows, assign editors to subsections of content areas

Handle installation Install TikiWiki Configure TikiWiki / choose theme Choose which tools Differentiate Branding

Install TikiWiki

Configure TikiWiki / choose theme

Choose which tools

Differentiate

Branding

Handle customization Customize only at presentation level Choose theme Avoid customizing business logic Keep backups and use test area

Customize only at presentation level

Choose theme

Avoid customizing business logic

Keep backups and use test area

Handle wiki package updates TikiWiki comes out with update every two months or so Keep in touch w/ developer community don't be afraid of submitting updates Always test update in test area before making public / live

TikiWiki comes out with update every two months or so

Keep in touch w/ developer community don't be afraid of submitting updates

Always test update in test area before making public / live

Fight spam As more social, spam is an issue Article requests, event entry, etc. all user inputs can result in spam Filters possible but not built in

As more social, spam is an issue

Article requests, event entry, etc. all user inputs can result in spam

Filters possible but not built in

Learn from our implementation Accept wikis' limitations Maximize wiki's advantages Who else can use this?

Accept wikis' limitations

Maximize wiki's advantages

Who else can use this?

Accept limitations of wiki Package is not all things to everyone Not HTML Not WYSIWYG No standard wiki syntax Give up some control of admin Give up some control of content

Package is not all things to everyone

Not HTML

Not WYSIWYG

No standard wiki syntax

Give up some control of admin Give up some control of content

Maximize wiki advantages Create new pages on-the-fly ANYONE can edit with only a browser Automated admin More direct ownership of content

Create new pages on-the-fly

ANYONE can edit with only a browser

Automated admin

More direct ownership of content

Who else can use this? Any group! Local chapters of professional associations and user groups (Tri-XML, STC Chapters) Non-profit social agencies etc. Intranet inside a corporation

Any group!

Local chapters of professional associations and user groups (Tri-XML, STC Chapters)

Non-profit social agencies etc.

Intranet inside a corporation

Conclusions Wikis are powerful packages Social software gaining acceptance Wikipedia and KeyContent are success You can use wiki

Wikis are powerful packages

Social software gaining acceptance

Wikipedia and KeyContent are success

You can use wiki

Contact us Bill Albing [email_address] Rick Sapir [email_address] www.keycontent.org See the complete article and slide show at: www.keycontent.org/tiki-index.php?page=Wiki-based%20Portal

Bill Albing [email_address]

Rick Sapir [email_address]

www.keycontent.org

See the complete article and slide show at: www.keycontent.org/tiki-index.php?page=Wiki-based%20Portal