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Ten slides in Ten Minutes - Thinking about the Backbone of Business
Ten slides in Ten Minutes - Thinking about the Backbone of Business
Ten slides in Ten Minutes - Thinking about the Backbone of Business
Ten slides in Ten Minutes - Thinking about the Backbone of Business
Ten slides in Ten Minutes - Thinking about the Backbone of Business
Ten slides in Ten Minutes - Thinking about the Backbone of Business
Ten slides in Ten Minutes - Thinking about the Backbone of Business
Ten slides in Ten Minutes - Thinking about the Backbone of Business
Ten slides in Ten Minutes - Thinking about the Backbone of Business
Ten slides in Ten Minutes - Thinking about the Backbone of Business
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Ten slides in Ten Minutes - Thinking about the Backbone of Business

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Thinking about the actual things that form the backbone of a business. Not the usual soft things like resources etc.

Thinking about the actual things that form the backbone of a business. Not the usual soft things like resources etc.

Published in: Business, Technology
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  • 1. SS Ten Slides in Ten Minutes: Thinking about the Backbone of Business [Capturing the Hearts and Minds of Prospects & Clients] Presented by: Bill Graham APM.APMP bill.graham@sales-synthesis.co.za November, 2013
  • 2. Life Events are the basis for the Business of eGovernment Using this analogy, that is easy to understand, leads us to slide #4 Child Care Purchase Property Renting Leasing Marriage / Partnership Vacation Entertainment Tourism Re-location Company start-up Further Education Passport Liquidation Purchase Car Unemployment Drivers License Divorce Employment Retirement Tertiary Education Pension Payouts Military / Alternative training Insurance Payouts Apprenticeship Part-time Vocation Selection Employment School Admission Retirement Village / Home Pre-school Hospital Birth Death Hospitalisation Medical • Insurance • Taxman • Justice System • Education • Security • Legal Hospitality Leisure • Infrastructure (roads, harbours, airports etc.) • Telecommunications • Libraries • Health Source: Various 2
  • 3. Customer Events are the basis for the Business of your Organisation Child Care Purchase Property Renting Leasing Marriage / Partnership Vacation Entertainment Tourism Re-location Company start-up Further Education Passport Liquidation Purchase Car Unemployment Drivers License Divorce Employment Retirement Tertiary Education Pension Payouts Military / Alternative training Insurance Payouts Apprenticeship Part-time Vocation Selection Employment School Admission Retirement Village / Home Pre-school Hospital Birth Death Hospitalisation Medical • Insurance • Taxman • Justice System • Education • Security • Legal Hospitality The Unique Customer Events need to etc.)identified for each• Organisation Leisure • Infrastructure (roads, harbours, airports be • Telecommunications Libraries • Health NB: These are events in the life-cycle of the customer & their business – not the events run by Marketing 3
  • 4. An Analysis of Stakeholder Accountabilities is Required • Common legal and regulatory framework • Climate for new business initiatives • Accountability • Governance Collaboration Trust Integrity Willingness Funding Co-opetition • Partnerships • Pro-active Participation • Conformance to standards across the supply chain 4 Finance Providers • Experience in partnerships • Track record • Technical and business capabilities • Gainsharing • Thought leadership Service providers The Company • Partnerships • Innovative funding models • Contractual interventions • Performance metrics
  • 5. Fundamental Requirements for a Relevant Sustainable Business Harvesting of Knowledge for relevant growth Development of new Business Applications Transformation of core business processes Adoption of a Collaborative Technology Architecture • • How the organisation organises itself internally and how it allies itself with partners to achieve this • 5 How an organisation wants to be relevant in the new economy (i.e. Overriding Business Drivers) How an organisation department readies itself for the transition
  • 6. Organisations need an In-House Collaborative Technology Architecture Enterprise Application Integration Security Analytical Tools Business Knowledge Intelligence Management Data Warehousing Back Office Core Applications Doc. Work Contract eMail eLearningMessaging Forms Mngt Calendars Flow Mngt Systems PDA Mobile Apps.Biometrics Smart Cards Barcodes Database Mgt Systems Intranet Extranet 6 Kiosks Search Engines Internet Hardware Source: Various Customer Facing VPN LAN WAN Full collaboration is only achieved where a common vision of the technology architecture is established. It is not necessary for each entity in the macro model to provide for each component in the architecture. They should however adhere to the common framework.
  • 7. For Organisations to survive in the Emerging Economies they must Deploy Relevant Cost-Efficient Solutions Moment of Truth A Common Strategic Vision with Clients An evolving relationship Competitive Molehill Competitive Mountain Integrated Solutions Value-Added Services Basic Solutions Basic Products Source: Sales Synthesis 7 The Competitors’ Trajectory of Irrelevance
  • 8. Business Decisions have a Cumulative Emotional Impact Over time, each decision has elements that will produce an emotional impact of Guilt and/or Grief Grief diminishes over time, but Guilt increases Emotional Impact Grief Grief Guilt Guilt Decision 1 Decision 1 Time Healthy Business Decisions are not Optional 8
  • 9. Resultant Emotional Impact affects Business Decisions Decisions and timeframes indicate the highs and lows for the crest/s of ‘Grief’ and/or ‘Guilt’ Emotional Impact Guilt and/or Grief Line of Business Decision Tranquillity Guilt and/or Grief Time The ability to produce Healthy Business Decisions will decide the future of a company 9
  • 10. Healthy Business Decisions are the true Backbone of Business Harvesting of Knowledge for relevant growth Development of new Business Applications Transformation of core business processes Adoption of a Collaborative Technology Architecture 10

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