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Member to Member: How to leverage your PSA tool
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SMB Alliance Advisory Council Member, Ronnie Parisella from Power Consulting Group has leveraged industry relationships within Ingram and Autotask and will discuss current MSP tools, practices and ...

SMB Alliance Advisory Council Member, Ronnie Parisella from Power Consulting Group has leveraged industry relationships within Ingram and Autotask and will discuss current MSP tools, practices and Consulting Opportunities in the MSP space. PSA, RMM and Quoting tool selection discussed. Service Delivery recommendations will be made for small/growing service providers. All Managed Service providers are encouraged to view.

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Member to Member: How to leverage your PSA tool Presentation Transcript

  • 1. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_1Leveraging your PSA toolto grow your businessRonnie Parisella, Director of BusinessDevelopment, Power Consulting Group5/23/13
  • 2. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_2ABOUT
  • 3. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_3Power Consulting Group - NYC■ Services:– IT Consulting– MSP Consulting■ Notable: Re-Deployed ExpandedCloud Architecture (VDI) in 2013■ Founded 1991, 14 employees■ 2012 Revenue - $3.2MM– (53% growth over 2011)■ 2013 projected - $4.1MM
  • 4. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_4■ Founded first MSP in 2001(Now a VTN Member)■ Ingram Micro SMB AllianceAdvisory Council Member■ Autotask Certified ConsultingPartner■ Autotask NYC User GroupLeader■ CRN – “7 Young VAR’s ToWatch”, 2007AboutRONNIEPARISELLADirector of BusinessDevelopment atPower ConsultingGroup, Inc.
  • 5. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_5Why MSP At All?MarketOpportunitiesCloud Fear Patriot Act
  • 6. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_6MSP Growth Opportunities(Gartner Group Estimates)Expected togrow to $72Bby 2016Expected togrow to$131B in 2013Expected togrow to$86B in 2016Expectedto grow to$3.7TIaaS PublicCloudSecurityOverallITSpend
  • 7. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_7What Does AnMSP Need To Compete?Accounting &ReportingRMMPSANotifications& WorkflowSalesProcess
  • 8. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_8■ PSA – ProfessionalServices Automation– Options: Autotask, ConnectWise, etc.– Considerations: Service Provider Type Sub-contractorsWhat Does AnMSP Need To Compete?
  • 9. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_9What Does AnMSP Need To Compete?■ RMM – Remote Monitoring& Maintenance– Options: Kaseya, N-Able, LevelPlatforms, etc.– Considerations: Scripting/Automation In-house knowledge
  • 10. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_10What Does AnMSP Need To Compete?■ Accounting & Reporting– Accounting Options: SAGE, MYOB, etc.– Reporting Evaluate Options: XXX– Considerations What do you want to reporton?
  • 11. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_11What Does AnMSP Need To Compete?■ Sales Process – Quoting– Options: Quosal, QuoteWerks, etc.– Considerations: HW/SW Resales or Service Integrated Marketing
  • 12. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_12■ Service Delivery Process– Notifications & Workflow– Notifications Automation of all support-related clientcommunication– Workflow Automation of commonservice delivery tasksWhat Does AnMSP Need To Compete?
  • 13. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_13MSP Consulting:Areas of FocusInitial Setup&ConfigurationNotifications& WorkflowRulesSales ProcessDesignQuoting &AccountingIntegrationsRemoteMonitoring &MaintenanceIntegrations
  • 14. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_14■ Don’t try to do it all -Specialize■ Partnerships– Pick strategic vendors Training & Certifications■ Ingram Micro SMBAlliance■ Ingram Micro –IMTS, IMSN, IMTA, etc.■ Team up withComplementary Vendors– VoIP/SoftwareDevelopment/Cabling/CoLo, etc.■ Leverage MDF!!!!!Suggestions forSmall/Growing MSPs
  • 15. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_15““MSP TestimonialsPower Consulting is the real deal. Ronnie’s subject matterexpertise has been an invaluable resource to us as wegrow our client base and internal infrastructure.”Robert Baldwin – Tandem ITSPower Consulting Group is a remarkable group of talentedpeople who know a great deal about “the” IT servicesbusiness and care a great deal about “your” It servicesbusiness.”Patrick Burns – Autotask
  • 16. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_16MSP Testimonials“Power Consulting has enabled us to tap into the pulseof our business. Their knowledge and commitment toour success is impressive. If you run an MSP you oweit to yourself to at least have a conversation with them.”Joe Rojas – Nex5
  • 17. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_17LISTEN UP
  • 18. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_18■ Requirements– $200,000 in annual business with Ingram Micro– SMB focus of end users with less than 1,000 seats– Attendance at one Invitational per year■ Benefits– IMTS, Blanket authorizations, IMTA discount– Buffalo-based sales and credit team– 1 fully covered trip per year– Fusion funds, branding assistance, third-party discountsListen Up!Ingram Micro SMB Alliance
  • 19. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_19■ Benefits– 8:30am-8pm (ET, M-F)– 100’s of Certified IM Staff– IMTS Guarantees theirQuotesListen Up!Ingram Micro Technical Support
  • 20. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_20Listen Up!Ingram Micro Training AcademyAuthorized Network Security Certification & Training Programs•Exclusively lead through owned subsidiary – VPN Dynamics•Designed for IT solution providers & end-user technical staffBenefits of Online Training•Affordable, vendor-authorized training programs•No travel means less time out of the field•Sandbox time to apply new knowledge•Discounted 35% off MSRP for SMBA Members•Re-sell to technical end clients at a 35% margin•IMTA delivered courses are guaranteed to run!www.ingrammicro.com/imta1(800) 456-8000Michael Beach , x66630Jamie Kline, x65115
  • 21. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_21■ Now IM Link:www.ingrammicrolink.com■ Unique online professional servicesnetwork to plan, implement, manageand support technology lifecycleservices.■ Non-competitive service deliveryframework.■ No membership dues, transactionfees or monthly services charges.■ 800-456-8000 x67247 or x66686Listen Up!Ingram Micro Service Network
  • 22. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_22Client Example – Burberry Stores■ 85 US Stores– New Firewall– New Redundant BroadbandConnection– Project Management &Coordination■ Wholly sourced throughIngram Micro Service Network– Handled 80/85 implementations■ Fully documented
  • 23. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_23Special Offer FromIM, Autotask & PCG15% Off Autotask Pro Premium & More■ Buy Autotask Pro Premium &Get a $1,000 Voucher!■ *NEW Customers: Good for upto 50% off implementationservices up to $1,000■ Using Autotask Pro Premium?Get 50% Off ProfessionalServices!■ *EXISTING Customers: Goodfor up to 50% off professionalservices up to $1,000■ OFFER EXPIRES: September30, 2013
  • 24. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_24QUESTIONSDon’t be shy!Speak up!Feel free to approach
  • 25. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_25Contact Us127 W 26th St, Suite 1202, NYC 10001(212) 647-0377 info@powerconsulting.comwww.facebook.com/pcgnyctwitter.com/pcgnyc
  • 26. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_26THANK YOU
  • 27. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micros express written permission. 130303_27