The Power of UX Checklists<br />Elisa Miller / GE Healthcare<br />
Intro<br />Who uses checklists?<br />Surgeons<br />Pilots<br />Commercial drivers<br />Why use checklists?<br /><ul><li>Pr...
Make sure that we don’t </li></ul>     skip steps<br />
Why I started using checklists<br />The near disaster…<br />Checklist Manifesto by AtulGawande<br />
Creating your own checklists<br />Where do you use checklists?<br />What do they include?<br />
Kinds of checklists that I use<br />Usability test planning checklists<br />Pre-test planning<br />Pilot test<br />Facilit...
What kind of checklists would you like to see?<br />
What makes a bad checklist?<br />They are too long.<br />They are hard to use.<br />They are impractical.<br />They are ma...
What makes a good checklist?<br />They are precise.<br />They are efficient.<br />They are to the point.<br />They do NOT ...
The power of checklists<br />The power of checklists is limited.<br />They can help experts remember how to manage a compl...
However<br />Checklists cannot make anyone follow them!<br />
Sample Checklist from Steve Krug<br />
Checklist of checklists<br />The following checklist is designed to aid the checklist creation process and ensure that you...
Checklist of checklists<br />
Let’s create a checklist<br />If you were going to plan a meeting, what would you include?<br /><ul><li>First
Second
Third
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Elisa Miller -- The Power of UX Checklists

  1. 1. The Power of UX Checklists<br />Elisa Miller / GE Healthcare<br />
  2. 2. Intro<br />Who uses checklists?<br />Surgeons<br />Pilots<br />Commercial drivers<br />Why use checklists?<br /><ul><li>Prevent errors
  3. 3. Make sure that we don’t </li></ul> skip steps<br />
  4. 4. Why I started using checklists<br />The near disaster…<br />Checklist Manifesto by AtulGawande<br />
  5. 5. Creating your own checklists<br />Where do you use checklists?<br />What do they include?<br />
  6. 6. Kinds of checklists that I use<br />Usability test planning checklists<br />Pre-test planning<br />Pilot test<br />Facility preparation<br />Test Day checklist (daily)<br />Follow up <br />Collaboration team meeting checklists<br />Supplies for Site Visits <br />
  7. 7. What kind of checklists would you like to see?<br />
  8. 8. What makes a bad checklist?<br />They are too long.<br />They are hard to use.<br />They are impractical.<br />They are made by people with little awareness of the situations in which they are to be deployed.<br />They treat the people using the tools as dumb and try to spell out every step.<br />
  9. 9. What makes a good checklist?<br />They are precise.<br />They are efficient.<br />They are to the point.<br />They do NOT try to spell everything out.<br />They are the reminders of only the most critical and important steps.<br />Above all, they are practical.<br />
  10. 10. The power of checklists<br />The power of checklists is limited.<br />They can help experts remember how to manage a complex process or complex machine.<br />They can make priorities clear and prompt people to function better.<br />
  11. 11. However<br />Checklists cannot make anyone follow them!<br />
  12. 12. Sample Checklist from Steve Krug<br />
  13. 13. Checklist of checklists<br />The following checklist is designed to aid the checklist creation process and ensure that your checklist helps instead of hurts.  It was created by Dr. AtulGawande, the Brigham and Women's Hospital Center for Surgery and Public Health Dissemination Team, and Dan Boorman of Boeing.<br />
  14. 14. Checklist of checklists<br />
  15. 15. Let’s create a checklist<br />If you were going to plan a meeting, what would you include?<br /><ul><li>First
  16. 16. Second
  17. 17. Third
  18. 18. Fourth</li></li></ul><li>Sources of checklists<br />http://www.sensible.com/rocketsurgery/checklists.pdf (Steve Krug)<br />http://www.uiaccess.com/accessucd/ut_checklist.html (from Just Ask -- a GREAT guide about usability testing and accessibility)<br />http://usability.gov/templates/index.html<br />
  19. 19. Bibliography<br />Gawande, AtulThe Checklist Manifesto, 2009<br />Picador, New York<br />
  20. 20. End<br />Elisa Miller<br />Sr. User Experience Engineer<br />GE Healthcare<br />214-681-9888<br />emillerstc@gmail.com<br />
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