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Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
Ma new employee counselling
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Ma new employee counselling

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  • 1. Employee Counselling By, BIBIN K BABU (TEAM 2) S3 SMBS MG UNIVERSITY KOTTAYAMBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 2. CONTENTS Definition of Employee Counselling Why is Counselling Need? What kind of problems are appropriate for counselling? How to Counsel? Counselling Skills The Essential Elements of Counselling Important Skills/Tools for the Counsellor Personal Qualities of the Counsellor Stages in the Counselling Process Types of Employee CounsellingBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 3. CONTENTS Roles of different parties in Employee Counselling Prerequisites in Employee Counselling Effective Employee Counselling Factors that Influence Change Gathering Information Gathering Information & Building the Relationship Conditions for Effective Counselling Tips for Effective Counselling Follow-Up Resistance to Termination Premature TerminationBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 4. CONTENTS Referrals A Word About Goals Five Major Goals of Counselling Goal Guidelines Counsellor and Client are full time Employees of the Organization Strengths and Weakness of Internal Counselling The Independent Counsellor who works with Employees o an Organization Strengths and Weakness of External Counselling ReferenceBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 5. Employee Counselling What is counselling?BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 6. Definition of Employee CounsellingCounselling us a process in which two people meet toexplore personal problems and to identify solutions.Counselling is the process of advising an employee soas to enable him to overcome his emotional problem.Counselling means discussion of an emotional problemwith an employee with the general objective ofminimising it.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 7. Effective Counselling Effective Counselling requires that a Client be capable of self-disclosure and self-exploration and motivated to change attitudes and behaviours. Successful Counselling also demands skilled, empathic and trustworthy Counsellors to guide and support through the change process.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 8. Why is Counselling Need? HR initiatives only look at the organizational perspective, but the well beings of the workforce depends just much on the individual’s well beings. The stress, from home or from the routine of work affects not just the individual, but the organization but the work force in turn.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 9. What kind of problems are appropriate for counselling? Common concerns include:  Depression  Grief & loss  Self-esteem  Anxiety  Unemployment/employment stressors  Romantic relationships  Family  Academic problems  Diet & body image  Shyness, loneliness, identityBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 10. What kind of problems are appropriate for counselling?  „Media stress‟ (major disasters, crime, war, environmental degradation)  Changes to relationships & lifestyle after illness or disabilityBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 11. How to Counsel7 Communication Skills for a Successful Counselling Relationship. 1. Empathy 2. Respect 3. Concreteness 4. Genuineness 5. Self-disclosure 6. Challenging 7. ImmediacyBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 12. Important Skills/Tools for the Counsellor There are several important skills which we will cover briefly. Each is considered a “micro-skill” which you will need to develop during the clinical sequence of the counsellor training program. Empathy Leading Responding Self Disclosure Immediacy Humour ConfrontationBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 13. EmpathyEmpathy The ability to communicate your understanding of that to your client. Empathy is communicated understanding of the other person‟s intended emotional message.Two Forms of Empathy Primary Empathy: Responding in such a way that it is apparent to both the client & counsellor the counsellor has understood the client‟s major themes.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 14. EmpathyAdvanced Empathy:  This takes the relationship one step further. You are exploring themes, issues, meanings, and emotions that are below the surface of what is being shared by the client.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 15. LeadingLeading There are several ways to “lead” the client forward in a session. They include using silence, acceptance, paraphrasing, etc… Be aware of how you lead and where you are going. You are working on the client‟s issues, not your issues, or what you think the client should be working on.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 16. Moving the Client—Leading  Restatement of content  Reflection of content  Reflection of feeling  Minimal Encouragers: “I see”.  General Encouragers: Direct client talk more on a specific topic,  e.g., “Please say some more about…”  Encouragement/SupportBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 17. Responding StylesCounselling is often perceived as just focusing on feelings. This is not true.While counselling helps people work through feelings; how one responds and communicates with others will effect how the counsellor responds to the client. Affective Responding Focusing on Feelings .Behavioural Responses  Focusing on actions and behaviours.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 18. Responding Styles Cognitive Response Focusing on thoughts and cognitions.You will balance these throughout the session with a client.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 19. Self-Disclosure Self-disclosure is making oneself known to another person (the client) by revealing personal information. Counsellors self-disclosure is only necessary as it relates to the therapeutic process. Too much self-disclosure hinders the counselling process, while not enough, may inhibit the client from forming a bond with the counsellor.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 20. Immediacy This involves a counsellor‟s understanding and communicating of what is going on between the counsellor and client within the helping relationship. There are 2 types:  Relationship immediacy. (Between client & counsellor)  “Here & Now” immediacy focuses on some particular event in the session.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 21. Humour  Humour can have a positive effect on the counselling process when used properly.  It must be used with sensitivity and timing. It does not demean and is supportive.  A session is not a time to try out a new joke heard at lunch.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 22. Confrontation This is not skill at putting the client down for doing something wrong!! This is an invitation to the client to look more closely at behaviour that is not working or interfering with growth, change, or healthy functioning. Before you confront someone you want to make sure the relationship is strong and able to withstand the challenge of the confrontation.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 23. Confrontation Example: “You have said you want to change this behaviour but it seems you keep doing it over and over again. Help me to understand what is going on and how repeating this pattern is helpful to you.”BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 24. Counselling Skills Listening. Giving Information. Starting and ending the relationship. Making Suggestions. Drawing out. Challenging. Supporting. TimingBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 25. The Essential Elements of Counselling Two persons are in psychological contact. The Counsellor and client relate well. The Client, is in a state of incongruence, vulnerable and anxious. The Counsellor, is congruent or integrated in the relationship. The Counsellor sticks closely to the client’s problems. The Client feels free to say what they like. The communication to the Client of the Counsellor’s empathic understanding. An atmosphere of mutual trust and confidence exists. Rapport is essential.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 26. Personal Qualities of the Counsellor Empathy. Warmth. Genuineness. Positive regard. Concreteness. A sense of humor. A sense of tragic. Self-Awareness.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 27. Stages in the Counselling Process Getting started. Introductory talk. Identifying the issues. Copying with feelings. Identifying possible solutions. Agreeing a plan. Implementing the plan.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 28. Types of Employee CounsellingThe types of Employee Counselling are of three types 1. Directive Counselling. 2. Non- Directive Counselling.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 29. Directive Counselling The counsellor listens to an employee‟s emotional difficulty, decides with him what can be done and then motivates him to do it. The employee receives advice and reassurance feeling is released and his/her thinking is clarified. The counsellor enthuses the employee to take a workable course of action.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 30. Directive Counselling Directive counselling is where the Counsellor leads the Client to do/take something that the Counsellor thinks is best, without asking for the Client own thoughts on whether they want to do it.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 31. Non- Directive Counselling Non-directive counselling is where the Client makes the decisions on whether they think something is good for them, the Client takes the lead and the Counsellor tells the Call the options they have without putting in there own opinion.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 32. Factors that Influence Change The counselling process is influenced by several characteristics that help it become a productive time for the client & counsellor. Not all characteristics apply to all situations, but generally, the following help bring about positive results. Structure Setting Client Qualities Counsellor QualitiesBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 33. Factors that Influence ChangeStructure  The “joint understanding between the counselor & client regarding the characteristics, conditions, procedures, and parameters of counseling”.  This give form to what the formal process will look like. Many clients come to counseling with no idea what to expect. Counseling moves forward when client and counselor know the boundaries of the relationship and what is expected.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 34. Factors that Influence ChangePhysical Setting  Counselling can happen anywhere, but the professional generally works in a place that provides - Privacy, Confidentiality Quiet Certain comfortBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 35. Factors that Influence ChangeClient & Counsellors Qualities  Generally like to work with clients who are most like them. We are influenced by the physical characteristics of the client. It is important to be aware of how you work with all clients and offer your best work to all clients.  Clients, depending on culture, initially like to work with counsellors who are perceived as experts, attractive, trustworthy.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 36. Gathering Information Types of Questions:  Open—allows the client to answer the question in a free- flowing or narrative style. Used when you want more detailed and elaborate answers.  Tell me how this is working for you?  Closed—this type of question requires only a one or two word response. Usually…Yes or No.  Do you enjoy that type of work?BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 37. Gathering Information Types of Questions:  Probes—a questions which begins with a who, what, where, how, or when.  What do you plan to do to complete your project?  Requests for Clarification—Asking the client for more information.  Help me understand what this relationship is for?BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 38. Gathering Information When you can take the time to build the relationship with the client & gather information, there are other skills which you must possess and develop. In efforts to build the relationship, you would concentrate more on the client‟s attitudes and emotions. The skills you need include the following.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 39. Gathering Information & Building the Relationship Restatement/Content Paraphrasing.  A re-statement of what you heard the client say in slightly different words. Reflection of Feeling.  Similar to a re-statement, but you are concentrating more on the emotional aspect & the non-verbal communication.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 40. Gathering Information & Building the Relationship Summary of Feelings.  A simple summary paraphrase of several feelings which have been verbalized (non-verbal and verbal). Acknowledgement of Non-verbal Behavior.  You are noting to the client what you are seeing. You are not interpreting the non-verbal content.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 41. Conditions for Effective Counselling A general climate of openness and mutuality. A helpful and empathic attitude on the part of the manager. The establishment of an effective dialogue. A focus on work-related goals. Avoidance of discussion about salary, raises and other rewards.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 42. Tips for Effective Counselling Make sure that the subordinate is willing to learn from Counselling. Encourage the subordinate to function independently. Make sure that the subordinate understands the purpose of the Counselling. Minimize arguments. Ensure adequate follow up.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 43. Follow-Up At times, a follow-up may be scheduled for various reasons including evaluation, research, or checking-in with client. Follow-ups need to be scheduled so as to not take the responsibility of change away from the client.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 44. Resistance to Termination Clients & Counsellors may not want counselling to end. In many cases this may be the result of feelings about the loss and grief or insecurities of losing the relationship. For clients, this is something to process. For counsellors, this is an issue for supervision.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 45. Premature TerminationClient  Many clients may end counselling before all goals are completed. This can be seen by not making appointments, resisting new appointments, etc… It is a good idea to try and schedule a termination/review session with the client so closure may take place.Counsellors  At times, counsellors have to end counselling prematurely. Whatever the reason for the termination, a summary session is in order and referrals are made, if appropriate, to another counsellor.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 46. Referrals At times, a counsellor needs to make a referral. When this is done, specific issues need to be addressed with the client:  Reason for the referral.  Note specific behaviours or actions which brought the need for a referral.  Have the names of several other counsellors ready for referral.  You cannot follow up with the new counsellor to see if the client followed through (Confidentiality issue).BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 47. A Word About Goals Goals within counselling help to set the tone and direction one travel’s with their client. Without goals, the sessions will wander aimlessly.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 48. Five Major Goals of Counselling1) Facilitating Behaviour change.2) Improving Relationships.3) Enhancing coping Skills.4) Promoting Decision making.5) Facilitating the Clients potential.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 49. Goal Guidelines Goals are mutually agreed on by the client and counsellor. Goals are specific. Goals are relevant to behaviour. Goals are achievement & success oriented. Goals are quantifiable & measurable. Goals are behavioural & observable. Goals are understandable & can be re-stated clearly.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 50. Counsellor and Client are full time Employees of the Organization Organization Client CounsellorBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 51. Strengths and Weakness of Internal CounsellingStrengths WeaknessCounsellor is in touch with the culture of Counsellor can be more subjective inthe company. his/her assessments.Can make assessments in the light of the Can be vulnerable if reorganizationvarious organizational systems. takes place.Counsellor can assess to the formal and Counsellor can get pulled very easilyinformal structures of the organization. in to identifying with either organization or the individual.Can build up great credibility for the Can be used by individuals againstcounselling service. the organization.Can provide multiple roles. Counsellor is involved in politics of the organization.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 52. The Independent Counsellor who works with Employees o an Organization Organization Client CounsellorBIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 53. Strengths and Weakness of External CounsellingStrengths WeaknessNot part of the politics of the organization. Have to make a profit.Can challenge what is taken for granted May not adapt easily to individuals.within the company.Can offer clear confidentiality. May not be flexible in what they offer.Can provide a range of service. Can be used by individuals against the organization.Can offer a number of Counsellors with Counsellors may know nothing aboutdifferent skills, background etc. the organization from which clients come.BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 54. ?????BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 55. REFERENCE PHILIP BURNARD – Counselling Skills Training, Viva Books Private Limited, 1995 Edition, Page No: 18-19,22-40 KAVITHA SINGH - Counselling Skills for Managers, Prentice- Hall of India Private Limited, 2007 Edition, Page No: 35-36, 180-182,197BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 56. REFERENCE MICHAEL CARROLL-Work Place Counselling, Sage Publications, 1996 Edition, Page No: 16-17, 32-35,BIBIN K BABU, 3rd SEM SMBS 10/3/2012
  • 57. BIBIN K BABU, 3rd SEM SMBS 10/3/2012

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