Week 3
Chapter 6
Topics
Stages of Cultural Shock
Alleviating Cultural Shock
Aspects of Cultural Shock
Relationships and Family
Consideratio...
Cultural shock is the trauma
you experience when you
move into a culture different
from your home culture.
Frustrations ma...
People experience cultural
shock when they are in a
country where yes may
mean no, where prices are
negotiable, and where
...
Upon her arrival in La Paz, Bolivia, from Atlanta, Georgia, Katherine
Montague asked directions to the ladies’ room at the...
Major Symptoms of Cultural Shock
Homesickness | Boredom | Exaggerated cleanliness | Irritability
Withdrawal (avoiding cont...
Marital stress | Family tension and conflict | Chauvinistic excesses
Stereotyping of host nationals | Hostility toward hos...
Asia Shock (a type of cultural shock U.S. people
experience) has five progressive stages:
• with the culture, e.g., the la...
Strategies for Coping with a New Culture During Short Visits
Nonacceptance of the host
culture; traveler behaves as
he/she...
Addition
• The person adds the
behavior of the host culture
when in the presence of
nationals but maintains the
home cultu...
Stages of Cultural Shock
Reentry shock; follows the stages identified earlier: excitement,
crisis or disenchantment, adjus...
Problems Related to Reentry Shock
Finding a new niche in
the corporate structure
at home.
Adjusting to lower
standards of ...
To alleviate cultural shock, try to see the environment from the
perspective of the host nationals.
Replace the Golden Rul...
Alleviating Cultural Shock by Careful Selection of Overseas
Personnel
Sensitive,
cooperative, able
to compromise
Open to o...
Training Models
Intellectual or classroom model - involves giving facts
about the host country using a variety of instruct...
Training Models
Cultural awareness
model - emphasizes
cultural insight and
stresses affective goals
and an experiential
pr...
Feedback and Rewards
Appraisal and reward system must reflect the purpose and
expectations of the assignment (profit or bu...
Developing Employees to Their Potential
Plan for repatriation, including
reasons for the assignment and
how the employee w...
Aspects of Cultural Shock
Cultural Stress -
alleviate stress by
reading up on the
country, studying
the language, and
beco...
Social Class and Poverty-Wealth Extremes
mentors in host culture can be
helpful in advising U.S. persons
regarding accepta...
Relationships and Family Considerations
The failure of a spouse and other family members to adapt to
the new culture can c...
The Johari Window can be translated into one’s public self and
private self.
The public self may include information about...
Public and Private Self - The Johari Window
Arena Blind Spot
Hidden Unknown
Things I Know Things I Don’t Know
Things
Other...
"One of the byproducts of a successful
adjustment to the host culture is that our old
notions of our culture will never ag...
“Upon return, U.S. people encounter
friends, colleagues, neighbors, and
relatives complaining bitterly that they are
unabl...
26
Homework
Image source: http://www.flickr.com/photos/vernhart/
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Inb220 tt week 3 ch 6 cultural shock

  1. 1. Week 3 Chapter 6
  2. 2. Topics Stages of Cultural Shock Alleviating Cultural Shock Aspects of Cultural Shock Relationships and Family Considerations Public and Private Self
  3. 3. Cultural shock is the trauma you experience when you move into a culture different from your home culture. Frustrations may include lack of food, unacceptable standards of cleanliness, different bathroom facilities, and fear for personal safety.
  4. 4. People experience cultural shock when they are in a country where yes may mean no, where prices are negotiable, and where laughter may signify anger.
  5. 5. Upon her arrival in La Paz, Bolivia, from Atlanta, Georgia, Katherine Montague asked directions to the ladies’ room at the local university. Upon entering, she observed three males using urinals and made a hasty retreat. Her U.S. colleagues explained that all restrooms were unisex; Katherine decided to take a taxi to her hotel.
  6. 6. Major Symptoms of Cultural Shock Homesickness | Boredom | Exaggerated cleanliness | Irritability Withdrawal (avoiding contact with host nationals) Need for excessive amounts of sleep | Compulsive eating/drinking
  7. 7. Marital stress | Family tension and conflict | Chauvinistic excesses Stereotyping of host nationals | Hostility toward host nationals Loss of ability to work effectively | Unexplainable fits of weeping Physical ailments (psychosomatic illnesses) Major Symptoms of Cultural Shock
  8. 8. Asia Shock (a type of cultural shock U.S. people experience) has five progressive stages: • with the culture, e.g., the language, food, and local customs.Frustration • to understand the rationale behind the local ways of doing things.Unwillingness • U.S. persons label Asians as dishonest because they say one thing and do another; consider face-saving as dishonest. Ethnocentricity • use of unflattering labels for Asians.Racism • U.S. persons form clubs rather than intermingle with people of the culture.Avoidance
  9. 9. Strategies for Coping with a New Culture During Short Visits Nonacceptance of the host culture; traveler behaves as he/she would in the home culture. Substitution - The traveler learns the appropriate responses/behaviors in the host culture and substitutes these responses/behaviors for the ones he/she would ordinarily use in the home culture.
  10. 10. Addition • The person adds the behavior of the host culture when in the presence of nationals but maintains the home culture behavior with others of the same culture. Synthesis • Integrates or combines elements of the two cultures, such as combining U.S. dress and that of the Philippines. Resynthesis • The integration of ideas not found in either culture (U.S. traveler to China chooses to eat neither American nor Chinese food, but prefers Italian). Image source: http://www.flickr.com/photos/jedi-holocron/
  11. 11. Stages of Cultural Shock Reentry shock; follows the stages identified earlier: excitement, crisis or disenchantment, adjustment, and adaptation. Acceptance or adaptation phase; feel at home in the new culture and become involved in activities of the culture. Adjustment phase; you begin to accept the new culture, try new foods, see the humor in situations. Crisis or disenchantment period; excitement has turned to disappointment. Excitement and fascination with the new culture; the "honeymoon" stage.
  12. 12. Problems Related to Reentry Shock Finding a new niche in the corporate structure at home. Adjusting to lower standards of living. Problems reestablishing personal and professional relationships. Dealing with readjustment problems of children, including the difference in their educational experience abroad.
  13. 13. To alleviate cultural shock, try to see the environment from the perspective of the host nationals. Replace the Golden Rule (Do unto others as you would have them do unto you) with . . . The Platinum Rule (Do unto others as they would have done unto them).
  14. 14. Alleviating Cultural Shock by Careful Selection of Overseas Personnel Sensitive, cooperative, able to compromise Open to others' opinions Reaction to new situations; appreciation of cultural differences Understanding of own values and aware of values in other cultures Reaction to criticism Understanding of U.S. government system Ability to develop contacts in new culture Patience and resiliency
  15. 15. Training Models Intellectual or classroom model - involves giving facts about the host country using a variety of instructional methods Area training or simulation model – emphasizes affective goals, culture specific content, and experiential processes Self-awareness or human relations model - based on the assumption that the trainee with self-understanding will be more effective in the overseas assignment
  16. 16. Training Models Cultural awareness model - emphasizes cultural insight and stresses affective goals and an experiential process Interaction approach - participants interact with people in the host country Multidimensional approach - attempts to combine cognitive, affective, and behavioral aspects of training Image source: http://www.flickr.com/photos/shaisharma/
  17. 17. Feedback and Rewards Appraisal and reward system must reflect the purpose and expectations of the assignment (profit or building a presence in the country). Reward systems may include special allowances for housing, hardship, home leave, medical, taxes, etc. Reward system must compensate for what U.S. persons are leaving behind and must be based on the idea of equity (the ratio between what is contributed and what is received).
  18. 18. Developing Employees to Their Potential Plan for repatriation, including reasons for the assignment and how the employee will contribute to the company upon his/her return. Allow adequate time for readjustment before employee reports to work. Provide appropriate compensation for transition expenses. Assist in locating proper housing. Show appreciation to family for their contributions.
  19. 19. Aspects of Cultural Shock Cultural Stress - alleviate stress by reading up on the country, studying the language, and becoming aware of customs and traditions in the culture. Social Alienation - cultivate friendships with persons from home and host cultures; include host nationals in social events.
  20. 20. Social Class and Poverty-Wealth Extremes mentors in host culture can be helpful in advising U.S. persons regarding acceptable ways of dealing with poverty-wealth extremes. Financial Information - should be provided before going to the culture; also financial counseling before reentry.
  21. 21. Relationships and Family Considerations The failure of a spouse and other family members to adapt to the new culture can cause early return of expatriates; companies should provide training for employees and their family to minimize adjustment problems. Encourage children to discuss their anxieties and fears.
  22. 22. The Johari Window can be translated into one’s public self and private self. The public self may include information about a person’s work, family, and interests. The public self is small for the Japanese; it is large for U.S. persons. The private self may include feelings, personal information, and opinions. The private self is large for the Japanese; it is small for U.S. persons.
  23. 23. Public and Private Self - The Johari Window Arena Blind Spot Hidden Unknown Things I Know Things I Don’t Know Things Others Know Things Others Don’t Know
  24. 24. "One of the byproducts of a successful adjustment to the host culture is that our old notions of our culture will never again be the same. After one lives for a while in Switzerland or Germany, the U.S. no longer seems to be the epitome of cleanliness; when compared to the Japanese, the typical American seems loud and boisterous; after a stint in a developing nation, people in the U.S. seem rushed and impersonal. Somehow home isn't what one had remembered."
  25. 25. “Upon return, U.S. people encounter friends, colleagues, neighbors, and relatives complaining bitterly that they are unable to find at the grocery store the correct color of toilet tissue for the downstairs bathroom. Such complaints stir up (1) considerable anger at how unaware and unappreciative most North Americans are of their own material well- being, and (2) guilt for having mouthed many of these same insane complaints at an earlier time.”
  26. 26. 26 Homework
  27. 27. Image source: http://www.flickr.com/photos/vernhart/

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