Your SlideShare is downloading. ×
0
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Best Practices for Building a Market-Leading Customer Experience
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Best Practices for Building a Market-Leading Customer Experience

2,568

Published on

You already know you need a customer experience management program, but how do you justify it? And once you clear that hurdle, how do you implement it? …

You already know you need a customer experience management program, but how do you justify it? And once you clear that hurdle, how do you implement it?

Subhra Das knows. As senior vice president, marketing and customer experience for du, the UAE’s premiere telecom company, he played a key role unseating the market leader and earning 42 percent market-share. It all happened within four years of the company’s launch, in the world’s most highly penetrated mobile market.

Join Das and co-presenter Qaalfa Dibeehi, chief operating and consulting officer of Beyond Philosophy, on Thursday, October 27, as they walk through the steps du took when building its deliberate, highly-regarded customer experience.

In this free webinar, Das will outline the seven aspects of du’s customer experience transformation program.

Published in: Education, Spiritual, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
2,568
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
130
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Webinar Interface Review 1. Viewer Window 2. Control Panel GoToWebinar Example InterfaceBeyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 1
  • 2. The Beyond Philosophy Perspective Customer Experience Thought leadership is New fourth book is all we do! our differentiator Is now available Global practice with offices in London, Atlanta Links with academia Focus on the emotional side of and partners in Africa, Asia and S. America Customer ExperienceBeyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 2
  • 3. We are Proud to Have Helped Some Great Organizations…Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 3
  • 4. … Around the Globe Key Beyond Philosophy client engagementsBeyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com
  • 5. Best Practices for Building a Market-Leading Customer Experience Subhra Das, Senior Vice President, Marketing & Customer Experience, du Qaalfa Dibeehi, Chief Operating and Consulting Officer, Beyond Philosophy Zhecho Dobrev, Consultant, Beyond Philosophy www.beyondphilosophy.com
  • 6. Learning Objectives • How to quickly establish a market- leading customer experience. • Techniques to differentiate a commoditized offering a saturated market through customer experience. • Ways to evaluate your strategic imperatives. • How to build a case for customer experience transformation. • Methods to examine key customer experience principles all companies must consider.Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 6
  • 7. What we did at du Months 1 - 2 Months 3 - 4 Months 5 - 6 Program N2N Customer Emotional Moment Experience Preparation Assessment Experience Signature Mapping Economics Statement Strategy and Strategy and Alignment, Map Measure and Customization Map and Design, Alignment, Strategy and and Design, Monitor, and Program Evaluate and Evaluate and Alignment Evaluate and Strategy and Management Deploy Deploy Deploy, Measure Alignment and MonitorBeyond Philosophy © All rights reserved. 2001-2009 7 www.beyondphilosophy.com
  • 8. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 8
  • 9. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 9
  • 10. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 10
  • 11. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 11
  • 12. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 12
  • 13. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 13
  • 14. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 14
  • 15. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 15
  • 16. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 16
  • 17. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 17
  • 18. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 18
  • 19. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 19
  • 20. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 20
  • 21. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 21
  • 22. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 22
  • 23. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 23
  • 24. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 24
  • 25. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 25
  • 26. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 26
  • 27. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 27
  • 28. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 28
  • 29. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 29
  • 30. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 30
  • 31. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 31
  • 32. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 32
  • 33. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 33
  • 34. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 34
  • 35. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 35
  • 36. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 36
  • 37. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 37
  • 38. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 38
  • 39. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 39
  • 40. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 40
  • 41. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 41
  • 42. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 42
  • 43. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 43
  • 44. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 44
  • 45. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 45
  • 46. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 46
  • 47. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 47
  • 48. Beyond Philosophy © All rights reserved. 2001-2011 www.beyondphilosophy.com 48
  • 49. Thank YouIf have questions, send them to us.We will collect and pass them to Subhra. events@beyondphilosophy.com Atlanta Office: +1 678 638 6162 London Office: +44 (0)207 917 1717 QaalfaDibeehi uk.linkedin.com/pub/qaalfa-dibeehi/0/81/371 www.beyondphilosophy.com

×