SlideShare is now on Android. 15 million presentations at your fingertips.  Get the app

×
  • Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
 

Best Practices for Building a Market-Leading Customer Experience

by on Oct 31, 2011

  • 2,308 views

You already know you need a customer experience management program, but how do you justify it? And once you clear that hurdle, how do you implement it?...

You already know you need a customer experience management program, but how do you justify it? And once you clear that hurdle, how do you implement it?

Subhra Das knows. As senior vice president, marketing and customer experience for du, the UAE’s premiere telecom company, he played a key role unseating the market leader and earning 42 percent market-share. It all happened within four years of the company’s launch, in the world’s most highly penetrated mobile market.

Join Das and co-presenter Qaalfa Dibeehi, chief operating and consulting officer of Beyond Philosophy, on Thursday, October 27, as they walk through the steps du took when building its deliberate, highly-regarded customer experience.

In this free webinar, Das will outline the seven aspects of du’s customer experience transformation program.

Statistics

Views

Total Views
2,308
Views on SlideShare
1,243
Embed Views
1,065

Actions

Likes
1
Downloads
103
Comments
0

9 Embeds 1,065

http://www.beyondphilosophy.com 1017
http://beyondphilosophy.com 26
http://www.linkedin.com 15
https://www.linkedin.com 2
http://bp.rajeshkurikayar.co.uk 1
http://translate.googleusercontent.com 1
http://bp.uxoutlet.com 1
http://webcache.googleusercontent.com 1
http://beyondphilosophy.loc 1
More...

Accessibility

Categories

Upload Details

Uploaded via SlideShare as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
Post Comment
Edit your comment

Best Practices for Building a Market-Leading Customer Experience Best Practices for Building a Market-Leading Customer Experience Presentation Transcript