Coaching For Effective Performance Ihm 2010Presentation Transcript
The Manager as Coach Coaching for Effective Performance John Armstrong
Public & private sectors
Scotland and Ireland
Practical, personal and professional
Enthusiasm and enjoyment!
MY BRIEF TODAY
What is coaching?
Insight into approaches and techniques
What are the benefits?
Have a go!
Facilitate honest and helpful discussion
Have a bit of craic!
WHAT WE’RE GOING TO DO
Welcome and introductions
Setting the scene
GROW and Skill Will
Fishers Services Limited
Questions and Answers
DEFINITION “ Coaching aims to enhance the performance and learning ability of others. It involves providing feedback, motivation, effective questioning and matching your style to the coachee.” Max Landsberg 1997
DEFINITION “ It is based on helping the coachee through dynamic interaction. It does not rely on a one way flow of telling and instructing.”
DEFINITION “ Developing a person’s skills and knowledge so that their job performance improves, hopefully leading to the achievement of organisational objectives.”
DEFINITION “ Creating effective relationships at work, by stimulating learning and inspiring performance development in the people you manage.” John Armstrong, 2008
TAKING THE TEMPERATURE IN COACHING 2009
90% of UK employers are using coaching
85% of coaching is delivered by line managers coaching direct reports
THE FOUR PILLARS OF TRUST
Peter Hill 2004
CHALLENGE! “ Is coaching something else a manager can do, or is it something that should underpin everything a manager does?”
THE SKILL WILL MATRIX Goal Guide Delegate Direct Excite High Will Low Will The Tao of Coaching - Max Landsberg - 1997 High Skill Low Skill